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PODCAST

Remarkable Results Radio Podcast

Carm Capriotto, AAP

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers,

leisure automotive

All Episodes

55:32

Behind the Mic with Tracy Capriotto [E056] - Speak Up!

Remarkable Results Radio Podcast ·

2025/08/18

Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn our Episode Today:Craig O’Neill hosts his BOSS!Director of Content/Producer - Tracy Capriotto, joins the podcast to discuss her communication journey - which led her to LEAD the Remarkable Results Toastmasters Club as Club President in the 2024-2025 term.As the Immediate Past President, Craig invites Tracy to reflect on all she has learned by saying YES to taking a new role and

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12:00

Inventory & Parts Management: Control the Chaos,...

Remarkable Results Radio Podcast ·

2025/08/18

To listen to more episodes, make sure and go over to iTunes and or Spotify. Don't forget to rate and review us!...

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31:09

Uber, Loaners, and Shuttle Solutions for Automotive...

Remarkable Results Radio Podcast ·

2025/08/15

Thanks to our Partners, NAPA TRACS, and Today's ClassDiscover why providing customer transportation rather than leaving them to figure it out is quickly becoming a game changing differentiator in the automotive industry. Watch Full Video Episode We break down three powerful options: Loaner Cars & Rental Programs: Remove the “transportation barrier” for customers and make it easier for them to approve bigger jobs. Learn about the ROI, and how forming a separate rental

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33:14

Using ROI to Measure and Make Better Business...

Remarkable Results Radio Podcast ·

2025/08/07

Thanks to our partner PromotiveIt’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt:

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27:10

Car Giveaways and Community Involvement with Chris...

Remarkable Results Radio Podcast ·

2025/08/06

Thanks to our Partners, Shop Boss and AppFueledWhen it comes to community involvement, some shops talk about it and others just do it. In this episode, I sit down with Chris Luoma, third-generation owner of Jerry’s Automotive in Lansing, Michigan, to talk about what it looks like to give back with heart.From car giveaways to Toys for Tots, Chris shares how giving back has become more than just a marketing tactic; it’s part of his shop’s DNA. We talk about the humble beginnings of this family-run

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20:04

No One's Anger Starts at 100 [E196] - Diagnosing the...

Remarkable Results Radio Podcast ·

2025/08/06

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeKey Discussion Points:Two Types of Angry PeopleExplosive: Outwardly aggressive (e.g., yelling at a cashier).Implosive: Bottled-up anger that can lead to extreme reactions (e.g., the quiet cashier who "snaps").No One Starts at 100% AngerAnger escalates in stages—people don’t go from 0 to 100 instantly.Triggers (work stress, home life, past trauma) compound over time.Personal Reflection: Parenting & ADHDMatt

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30:55

Assume Nothing: Our Duty to Educate and Understand...

Remarkable Results Radio Podcast ·

2025/08/05

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode In this episode, we’re flipping the script on how we prepare the next wave of talent in the auto repair world. It’s not just “training” anymore – The future of our industry needs more than just teaching people how to turn wrenches. It’s about real education that prepares them to think, solve, and lead. The repair bay of tomorrow – Imagine clean, high-tech “surgical rooms” with white lab coats, big

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16:13

Safety & Shop Environment: Protecting Your People and...

Remarkable Results Radio Podcast ·

2025/08/04

VisitShopMarketingPros.com/christopartnerwithateamthatunderstandsyourbusiness.Becauseeverygreatshopdeservesmarketingthat’sjustasgreat.Checkouttheirpodcasthere:https://autorepairmarketing.captivate.fm/IfyouwouldliketojointheirprivateFacebookgroupgohere:https://www.facebook.com/groups/autorepairmarketingmastermindInInepisodesevenof"TheWeeklyBlitz,"CoachChrisCottonofAutoFixAutoShopCoachingdeliversaninsightfuldiscussionontheessentialroleofshopsafetyandcultivatingapositiveworkenvironmentforautorepairshop

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22:15

Believe Your Customers: The Pontiac Parable [E054] -...

Remarkable Results Radio Podcast ·

2025/08/04

Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn this episode - Craig has some fun with an old anecdote that intends to reminds us how important it is to take a customers complaint seriously - even when it sounds absolutely ridiculous!The old story is about a man whose new Pontiac will not start ONLY if he goes and picks up vanilla ice cream… but if he buys other flavors, like strawberry or chocolate.While this story may not be the

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34:57

The Investment in Youth: Why Camp D.R.I.V.E. is a Win...

Remarkable Results Radio Podcast ·

2025/08/01

Thanks to our Partners, NAPA TRACS, and Today's ClassCamp D.R.I.V.E., (Determination, Resourcefulness, Vision, Enthusiasm) created by Weston and Tenise Chapman of Black Hills Tire, is a powerful hands-on initiative that introduces kids aged 12–15 to the world of automotive technology. Now in its third year, this two-day experience puts young participants in the driver’s seat—changing tires, doing oil changes, welding, and more—across interactive stations. Camp D.R.I.V.E. is

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29:15

ROI - Return on Investment [E181] - Business By The...

Remarkable Results Radio Podcast ·

2025/07/31

Thanks to our partner PromotiveThanks to our partner PromotiveIt’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online:

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30:44

Diagnosing Legends: The Impact of Ozzy Osbourne and...

Remarkable Results Radio Podcast ·

2025/07/30

Thanks to our Partner, NAPA Autotech TrainingIn this episode, Matt Fanslow reflects on the recent passings of two cultural icons—Ozzy Osbourne and Hulk Hogan—and draws parallels between their careers and the automotive aftermarket industry. Both figures revolutionized their respective fields (music and professional wrestling) through innovation, perseverance, and an unparalleled connection with their audiences. Matt explores what we can learn from their legacies, including the importance of passion,

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31:39

Preparing for September’s Marketing [E163] - The Auto...

Remarkable Results Radio Podcast ·

2025/07/30

Thanks to our Partners, Shop Boss and AppFueledYou know that feeling when summer’s barely over, kids are back in school, and suddenly you’re staring down September, wondering what the heck to post on social media? Yeah, that’s where this episode comes in. Brian is back with Caroline Legrand for their monthly marketing prep session, your go-to podcast for staying ahead with smart, simple ideas that actually matter.They’re covering everything from prepping your fall events, tying in national awareness

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41:35

Retention Starts with Recognition: Why Pay Is Just...

Remarkable Results Radio Podcast ·

2025/07/29

Thanks to our Partners, NAPA Auto Care and NAPA TRACSThis episode dives into the real challenges of technician retention and why it’s time to rebrand automotive careers, moving beyond the outdated terms “mechanic” or “technician” to embrace the title of “specialist.” Craig Noel unpacks the urgent need to move away from traditional flat rate pay systems and toward compensation models that prioritize fair pay, financial security, and work-life balance. He also shares his own innovative pay

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41:37

Brakes for Breasts: Breast Cancer Vaccine Update 2025...

Remarkable Results Radio Podcast ·

2025/07/25

Thanks to our Partners, NAPA TRACS, and Today's ClassThis episode features Brakes for Breasts co-founders Leigh Anne Best and Laura Frank, along with Cleveland Clinic researcher Dr. Justin Johnson, as they celebrate the automotive industry’s role in raising over $2 million for breast cancer vaccine research. They share the initiative’s grassroots beginnings, its 100% donation to research model, and provide an update on the vaccine’s progress, highlighting the completion of Phase One

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38:12

Transportation as a Lifeline: The Hidden Power of...

Remarkable Results Radio Podcast ·

2025/07/18

Thanks to our Partners, NAPA TRACS, and Today's ClassThis episode highlights the life-changing impact of reliable transportation and the power of volunteerism in the automotive industry. Featuring Hands of the Carpenter in Denver and Onramp DFW in Dallas-Fort Worth, two organizations that provide vehicles and repairs to people in need, it explores how mobility creates freedom, opportunity, and lasting change. Shop owner Chris Cloutier shares how supporting these efforts boosts morale

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48:29

Mastering Active Delivery: The Key to Lasting...

Remarkable Results Radio Podcast ·

2025/07/04

Thanks to our Partners, NAPA TRACS, and Today's ClassExplore the concept of “active delivery” in automotive customer service, an intentional and consistent approach to communication that spans the entire customer journey, from the initial contact to the final vehicle handoff. The discussion highlights how thoughtful interactions can create a powerful and lasting impression, especially in the closing moments. Discover how clear communication, genuine rapport-building, and proactive

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20:19

2025 Benchmark Report Part 3 [E177] - Business By The...

Remarkable Results Radio Podcast ·

2025/07/03

Thanks to our partner PromotiveIn this final episode of our Benchmark Report series, Hunt Demarest, CPA with Paar Melis and Associates, uncovers what truly separates the top shops from the rest—productivity, profit margins, and owner involvement.Key takeaways:Top-performing shops average 55%+ productivity, while bottom-tier shops hover around 41%.That 15-point gap translates to $13,000 more sales per technician and $12,000 more sales per bay monthly.Top shops also average $800 per repair order,

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34:39

Slow Down, Move Over: A Call for Roadside Safety [THA...

Remarkable Results Radio Podcast ·

2025/06/27

Thanks to our Partners, NAPA TRACS, and Today's ClassRecorded at the NAPA NOW Event, this episode explores the "Slow Down, Move Over" (SDMO) initiative, a vital traffic safety campaign focused on protecting roadside workers, emergency responders, and stranded drivers. It highlights the dangers these individuals face, including staggering statistics on injuries and fatalities. The conversation underscores the importance of driver awareness, professional training for tow truck operators,

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25:42

2025 Benchmark Report Part 2 [E176] - Business By The...

Remarkable Results Radio Podcast ·

2025/06/26

Thanks to our partner PromotiveIn this second part of our 2025 Benchmark series, Hunt Demarest, CPA, with Paar Melis and Associates, breaks down performance trends by region, shop size, and shop type, using real-world data from auto repair businesses across the U.S.Key points:Regional profit trends with the West leading and the Southeast laggingWhy higher productivity—not labor rate—drives better profitsHow overhead impacts small versus large shopsShop type breakdown: general repair, diesel, and

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527 results

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