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PODCAST

Matt Talks Hospitality

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Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better. All episodes available here: https://hubs.ly/Q0350wrf0 Meet Matt beyond the podcast: https://www.linkedin.com/in/matthijswelle/

business management

All Episodes

46:29

The case for human-led hospitality with Bashar Wali

Matt Talks Hospitality ·

2025/07/30

Have we over-engineered the basics in hotels? Bashar Wali, Founder of Practice Hospitality and This Assembly, argues that true hospitality is human-led even as automation, AI and dynamic pricing become the norm. The tools may evolve, but the heart of great service stays the same. Bashar explains what hotels should protect as they modernize. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms 0:00 – Introduction &n...

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46:29

The case for human-led hospitality with Bashar Wali

Matt Talks Hospitality ·

2025/07/30

Have we over-engineered the basics in hotels? Bashar Wali, Founder of Practice Hospitality and This Assembly, argues that true hospitality is human-led even as automation, AI and dynamic pricing become the norm. The tools may evolve, but the heart of great service stays the same. Bashar explains what hotels should protect as they modernize. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms 0:00 – Introduction &n...

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23:02

Top 4 AI chatbots on Mews Marketplace for hotels

Matt Talks Hospitality ·

2025/07/23

AI chatbots are flooding the hotel tech space, but which of them actually deliver? In this episode, Matt puts the spotlight on the top 4 AI chatbots on Mews Marketplace and asks the founders to pitch their products. You'll hear from Evan Chen (Akia), Jeremy Atlan (Duve), Michiel de Vor (Runnr.ai) and Tiago Araújo (HiJiffy). Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms 0:00 - Introduction to AI chatbots in hospita...

en

23:02

Top 4 AI chatbots on Mews Marketplace for hotels

Matt Talks Hospitality ·

2025/07/23

AI chatbots are flooding the hotel tech space, but which of them actually deliver? In this episode, Matt puts the spotlight on the top 4 AI chatbots on Mews Marketplace and asks the founders to pitch their products. You'll hear from Evan Chen (Akia), Jeremy Atlan (Duve), Michiel de Vor (Runnr.ai) and Tiago Araújo (HiJiffy). Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms 0:00 - Introduction to AI chatbots in hospita...

en

21:51

What hoteliers can learn from serving at Wimbledon

Matt Talks Hospitality ·

2025/07/14

Matt doesn’t usually talk sports, but Wimbledon made him break his own rule. In this episode, he looks at how the tournament’s mix of tradition, innovation and excellence mirrors serving in hospitality. Anticipating needs before they appear. Turning every detail into a moment guests remember. Building dedicated teams and performing under pressure. Hotels and tennis might look different, yet they share a lot of the same values. Tune in. Learn more about the podcast here: https://hubs.ly/Q0350w...

en

21:51

What hoteliers can learn from serving at Wimbledon

Matt Talks Hospitality ·

2025/07/14

Matt doesn’t usually talk sports, but Wimbledon made him break his own rule. In this episode, he looks at how the tournament’s mix of tradition, innovation and excellence mirrors serving in hospitality. Anticipating needs before they appear. Turning every detail into a moment guests remember. Building dedicated teams and performing under pressure. Hotels and tennis might look different, yet they share a lot of the same values. Tune in. Learn more about the podcast here: https://hubs.ly/Q0350w...

en

29:56

How to run your hotel with fewer staff

Matt Talks Hospitality ·

2025/07/11

It’s a time when hotels are short on staff. Costs are up. Talent’s scarce. How do you keep things running without burning out your team – or affecting the guest experience? In this episode, Matt gets into the real talk: what actually works when you have to do more with less and which parts of the job are best handled by technology and AI. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms 0:00 - What we're seeing in th...

en

30:54

Hotel pricing and revenue strategies shaped by data

Matt Talks Hospitality ·

2025/07/11

Hotels love to talk data. But what does that look like in making pricing and revenue decisions? In this episode, Matt sits down with Henry Blackman, Director of Product GTM Strategy at Mews, to talk about data and testing as a fuel for smarter revenue strategies. They break down why it’s better to test and learn in the real world than to guess around a meeting table, why you don’t need perfect data to act and why knowing your guests is the foundation of good pricing and packaging. Learn more ...

en

29:56

How to run your hotel with fewer staff

Matt Talks Hospitality ·

2025/07/11

It’s a time when hotels are short on staff. Costs are up. Talent’s scarce. How do you keep things running without burning out your team – or affecting the guest experience? In this episode, Matt gets into the real talk: what actually works when you have to do more with less and which parts of the job are best handled by technology and AI. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms 0:00 - What we're seeing in th...

en

30:54

Hotel pricing and revenue strategies shaped by data

Matt Talks Hospitality ·

2025/07/11

Hotels love to talk data. But what does that look like in making pricing and revenue decisions? In this episode, Matt sits down with Henry Blackman, Director of Product GTM Strategy at Mews, to talk about data and testing as a fuel for smarter revenue strategies. They break down why it’s better to test and learn in the real world than to guess around a meeting table, why you don’t need perfect data to act and why knowing your guests is the foundation of good pricing and packaging. Learn more ...

en

18:14

Creating a home away from home for guests with Nicole...

Matt Talks Hospitality ·

2025/07/09

Ett Hem, a beautiful hotel in Sweden, is one of Matt's favorites and for good reason. Ever stayed at a hotel that feels like home? Creating a homey feeling for guests is top priority for Ett Hem. Matt talks to Nicole Torbiörnsson, Director of Sales and Reservations at the hotel, who shares what their staff does to turn every stay into something personal and memorable. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms ...

en

18:14

Creating a home away from home for guests with Nicole...

Matt Talks Hospitality ·

2025/07/09

Ett Hem, a beautiful hotel in Sweden, is one of Matt's favorites and for good reason. Ever stayed at a hotel that feels like home? Creating a homey feeling for guests is top priority for Ett Hem. Matt talks to Nicole Torbiörnsson, Director of Sales and Reservations at the hotel, who shares what their staff does to turn every stay into something personal and memorable. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms ...

en

27:12

Hotel platform scalability and stability with Ryan...

Matt Talks Hospitality ·

2025/07/07

Matt talks to Ryan Tomlinson, VP of Product and Engineering for Platform Enablement at Mews, about what it takes to keep a global hotel platform reliable and secure. He explains how the team utilizes cloud infrastructure, protects customer data and builds tools that help developers move fast – all so hotels can scale without disruption. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms

en

27:12

How to keep a hotel platform stable and scalable with...

Matt Talks Hospitality ·

2025/07/07

Matt talks to Ryan Tomlinson, VP of Product and Engineering for Platform Enablement at Mews, about what it takes to keep a global hotel platform reliable and secure. He explains how the team utilizes cloud infrastructure, protects customer data and builds tools that help developers move fast – all so hotels can scale without disruption. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms

en

29:55

Matt Talks - The joy of PMS migration with Manisha...

Matt Talks Hospitality ·

2025/07/02

Is there joy in PMS migration? There can be, when it's done right. In this episode, Matt talks to Manisha Athukorala, VP of Deployment and Customer Success at Mews, about the secrets behind what really makes switching to a new PMS successful. Hear how flexible training, smart use of AI and strong partnerships help hotels stay on track while everything behind the scenes changes. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagement...

en

29:55

The joy of PMS migration with Manisha Athukorala

Matt Talks Hospitality ·

2025/07/02

Is there joy in PMS migration? There can be, when it's done right. In this episode, Matt talks to Manisha Athukorala, VP of Deployment and Customer Success at Mews, about the secrets behind what really makes switching to a new PMS successful. Hear how flexible training, smart use of AI and strong partnerships help hotels stay on track while everything behind the scenes changes. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagement...

en

24:49

Matt Talks - Cybersecurity in Hospitality with Joshua...

Matt Talks Hospitality ·

2025/06/24

Joshua Edwards (Penta Hotels), a seasoned hotelier, shares how a major cyber attack, coinciding with the birth of his son became a turning point for his hotel’s cybersecurity. In response, they rebuilt their strategy around six core pillars: protect, prevent, detect, respond, recover, and review. The overhaul included a new IT team, staff training to spot phishing, and tools like two-factor authentication and password managers. Key takeaway: sharing lessons from past breaches can drive real p...

en

24:49

How a cyber attack reshaped this hotel’s security...

Matt Talks Hospitality ·

2025/06/24

Joshua Edwards (Penta Hotels), a seasoned hotelier, shares how a major cyber attack, coinciding with the birth of his son became a turning point for his hotel’s cybersecurity. In response, they rebuilt their strategy around six core pillars: protect, prevent, detect, respond, recover, and review. The overhaul included a new IT team, staff training to spot phishing, and tools like two-factor authentication and password managers. Key takeaway: sharing lessons from past breaches can drive real p...

en

27:01

Matt Talks - The Magic of Atomize RMS for hoteliers...

Matt Talks Hospitality ·

2025/06/17

Matt and Ellen, Product Director at Atomize, dive into how Atomize RMS enables real-time, context-aware price optimization for hotels. Ellen shares her journey from product research to UX, emphasizing trust in automation and the evolving role of revenue managers. They explore the shift toward total revenue optimization, the power of guest data, and reflect on what defines exceptional, future-focused hospitality. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospital...

en

35:29

Matt Talks - Hospitality Investment Strategies with...

Matt Talks Hospitality ·

2025/06/17

In this episode Matt talks to leadership consultant Joe Pettigrew about investment strategies. They delve into various approaches to investing, sharing insights and experiences to guide viewers in making informed financial decisions. Hear their perspectives on navigating the investment landscape and what to be focusing on for 2025. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #hoteltech #RMS #guestexperience #luxury...

en

93 results

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