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PODCAST

Matt Talks Hospitality

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Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better. All episodes available here: https://hubs.ly/Q0350wrf0 Meet Matt beyond the podcast: https://www.linkedin.com/in/matthijswelle/

business management

All Episodes

49:50

The future of work and hospitality with Rogier Braakman

Matt Talks Hospitality ·

2025/12/30

From the archives*Rogier Braakman from Net OS and Mr. Green Offices joins Matt to talk occupancy, why offices have tolerated emptiness for decades, and what happens when you apply hotel logic to desks, pricing and space. Along the way, Rogier dives into what technology should handle, where people still matter, why hotel room desks are often a mistake, and how underused meeting rooms could become a serious revenue stream if hoteliers rethink how work actually happens today. *Note that this episode

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34:16

Unlocking hotel revenue potential with Alexander...

Matt Talks Hospitality ·

2025/12/23

From the archives*Matt sits down with Alexander Edström, founder of Atomize RMS, a Mews Company, to dive into the world of revenue optimization. They explore how revenue management software can help hotels of all sizes, the state of RMS adoption in hospitality and the undeniable revenue uplift these systems provide. Note that this episode was originally released in February 2025.

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43:50

End-of-year special on everything hotels and...

Matt Talks Hospitality ·

2025/12/17

For this end-of-year special, Matt is joined by Mews founder Richard Valtr. Except this time around, they both ask each other questions. What was the first app they opened this morning? What advice have they ignored? What decision looked smart at the time but almost broke the company? From there, they talk about the drivers behind great hotels, the core of hospitality and the 13 years of working together to shape Mews into what it is today.

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22:30

Seasonality and revenue in a hotel carved from ice,...

Matt Talks Hospitality ·

2025/12/10

How do you build a revenue strategy for a hotel that melts away every spring? When the temperatures fall in Finland, Maria Mänty, Sales Director at Snowhotel Family, and her team shape memorable stays out of snow, freezing nights and the glow of the Northern Lights. They build extraordinary ice rooms, set up ice sculpture workshops and even snow saunas. Maria joins Matt to talk about what it takes to keep their Arctic SnowHotel & Glass Igloos thriving when what you sell only exists for a few months

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32:03

When hospitality becomes a lifeline: Armen...

Matt Talks Hospitality ·

2025/12/03

Armen Melkonian was forced to flee war-torn Syria and then Lebanon, until he rebuilt his life from scratch in the Netherlands through UNHCR’s resettlement programme. He opens up about finding safety as a member of the LGBTIQ+ community, the challenges of acclimatizing to a foreign culture and how his experiences shaped a deeply personal approach to service. To Armen, hospitality starts with something small –⁠ a greeting, a moment of acknowledgment, the thing that tells someone they’re no longer

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27:04

How a five-star London hotel turns pet-friendly...

Matt Talks Hospitality ·

2025/11/27

A five-star hotel and a Michelin-starred restaurant that welcome dogs? There’s a big difference between a hotel that embraces pets and one that simply tolerates them. Dean Culpan, General Manager of South Place Hotel in London, has built a dog-friendly approach that even drives more revenue: fuller weekends, higher on-property spend and loyal guests who return because their pets are treated well. He joins Matt to talk about rising demand for pet-friendly stays and how his team delivers a luxury

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35:43

Walkie-talkies, AI and the remaking of housekeeping...

Matt Talks Hospitality ·

2025/11/19

When Luka Berger landed a summer job as a housekeeper at Yellowstone National Park, he didn’t expect it to inspire his whole career trajectory. But seeing staff juggle walkie-talkies and race between rooms to remain on top of housekeeping tasks ultimately sparked the idea behind Flexkeeping. In this episode, Luka shares how Flexkeeping, now part of Mews, uses AI to automate time-consuming housekeeping tasks and break down language barriers.

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27:42

What's next for AI in hospitality and why Mews is...

Matt Talks Hospitality ·

2025/11/12

AI in hospitality so far meant chatbots and big promises, while hotel teams still worked using manual checklists and post-it notes. Matt talks about the rise of AI agents and how the next wave will move fast for hotels built on the right tech stack. He explains why Mews acquired DataChat and how its technology brings a new kind of intelligence into hotel operations, one that listens, learns and acts

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36:18

The push and pull of automating hotel operations

Matt Talks Hospitality ·

2025/11/06

When Maurits Bots stepped into the Hotel ICT Specialist role at WestCord Hotels, some properties still ran on legacy systems. Others used Mews like the old PMS. He didn’t set out to replace tools, but rather to rebuild how the work gets done. “The fact that somebody has to check every reservation – that time has passed”, Maurits says, as he joins Matt to talk about what it takes to automate the everyday without slowing anyone down.

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32:51

Why hotels struggle to hire and keep their staff

Matt Talks Hospitality ·

2025/10/29

Staff turnover in hotels is up to 70-80%, as Matthew Parker, Senior Manager of Talent Acquisition at Mews, points out. Between that and outdated recruitment and retention methods, many hotels are stuck in a loop of constant rehiring. Matthew joins Matt to discuss what it takes to attract and hire the best people in hospitality. They talk about the most effective recruitment channels, using AI in hiring and focusing on trial shifts over case studies.

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26:03

How AMANO Group hotels rebuilt their tech with Mirco...

Matt Talks Hospitality ·

2025/10/22

When AMANO Group asked independent turnaround consultant Mirco Weber to review their hotel accounting processes, it didn’t take long to see the problem ran deeper. He found that the entire tech stack needed rebuilding, including the PMS. That shift triggered both a systems and a concept change, as AMANO rolled out Mews and rethought how guests are welcomed, including removing the reception desk at some of their hotels. Matt sits down with Mirco to hear how they pulled it off.

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34:42

One year older, 50 episodes later: Matt Talks...

Matt Talks Hospitality ·

2025/10/14

We’re celebrating. Matt Talks Hospitality turns one and hands over the mic to Ella McCann-Tomlin, VP of ESG at Mews. On this 50th episode special, Matt is the guest. He shares how the podcast began as a creative spark during a rough patch, how it turned into a weekly ritual, and what he learned from fifty weeks of honest conversations with hoteliers and industry leaders. Along the way, Ella gets Matt’s podcasting tips and tricks as she gears up to launch her own show, The Future is Human.

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25:24

Frogs, hotel AI agents and customer automation with...

Matt Talks Hospitality ·

2025/10/01

No Wi-Fi, a cold shower and a power outage topped with a frog jumping in his face. That’s what greeted Jason Noronha in a budget guesthouse in Goa and inspired him to open his own hostel. Years later, frustrated by disconnected hotel systems, Jason created D3x, a platform powered by AI agents that route guest messages from any channel straight to the right hotel system. Today, Jason joins Matt to share how it all works.

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32:49

Why hostels hold the tech lessons hotels need to know

Matt Talks Hospitality ·

2025/09/24

Hostels face younger, tech-savvy guests who want speed. Diogo Vaz Ferreira shows how their rapid innovation points to hospitality’s future.

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24:06

Mews Summer Release: New features for smooth hotel...

Matt Talks Hospitality ·

2025/09/16

Hospitality is at its best when everything just works. That’s the idea behind the very first Mews Summer Release, aptly named Smooth Operations. It's a bundle of new Mews features intended to make hotel operations (and stays) smoother. Think guest ID & selfie collection, wallet-based room keys, guest lifetime value insights and automatic payment routing, among others. Adam Britton, Product Director at Mews, joins Matt to talk it all through.

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32:22

The art of unscripted hospitality with Dina Belon

Matt Talks Hospitality ·

2025/09/11

What happens when you hire for personality? That’s how Staypineapple built a culture where staff aren’t afraid to be themselves at the front desk, where genuine interactions win over guests and where hospitality feels authentic, not scripted. The hotel group’s president Dina Belon explains how that same culture kept the staff resilient when Staypineapple overhauled most of its tech stack – PMS, POS, CRM, housekeeping and guest communication tools. Learn more about the podcast here: http...

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32:29

Are your hotel guests loyal, or just collecting...

Matt Talks Hospitality ·

2025/09/03

Michael Coscetta, President of Mews, knows how to build and scale global business teams in high-growth industries. He also spends about half of every year staying in hotels, which makes him an expert on loyalty programs from the guest perspective. In this episode, Michael joins Matt to talk points: are they still relevant, and do they have anything to do with loyalty? Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms ...

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32:29

Are your hotel guests loyal, or just collecting...

Matt Talks Hospitality ·

2025/09/03

Michael Coscetta, President of Mews, knows how to build and scale global business teams in high-growth industries. He also spends about half of every year staying in hotels, which makes him an expert on loyalty programs from the guest perspective. In this episode, Michael joins Matt to talk points: are they still relevant, and do they have anything to do with loyalty? Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms ...

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30:49

How AI is already simplifying hotel operations with...

Matt Talks Hospitality ·

2025/08/27

Charlie Delamare knows hotel operations inside out. Before joining Mews, he was a hotelier himself, dealing with the same manual tasks every hospitality team faces. In this episode, Charlie and Matt discuss how AI tools like ChatGPT are already lightening the load for hotel teams. Think scheduling staff rotas without the spreadsheet pain, replying to reviews and guest emails in any language or staff onboarding that’s quick and interactive. Learn more about the podcast here: https://hubs.ly/Q0...

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30:49

How AI is already simplifying hotel operations with...

Matt Talks Hospitality ·

2025/08/27

Charlie Delamare knows hotel operations inside out. Before joining Mews, he was a hotelier himself, dealing with the same manual tasks every hospitality team faces. In this episode, Charlie and Matt discuss how AI tools like ChatGPT are already lightening the load for hotel teams. Think scheduling staff rotas without the spreadsheet pain, replying to reviews and guest emails in any language or staff onboarding that’s quick and interactive. Learn more about the podcast here: https://hubs.ly/Q0...

en

99 results

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