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PODCAST

Funeral Service Insider: The Podcast

Kates-Boylston Publications has been covering death care for more than a century. Funeral Service Insider brings that institutional knowledge to bear on current events with the aim of helping funeral service professionals better understand the present and plan for the future.

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All Episodes

22:25

Obituary Tech, Cemetery Laws, a Vermont Lawsuit, and...

Funeral Service Insider: The Podcast ·

2025/08/22

In this week’s episode, we have Tukios’ acquisition of Batesville’s website business, Tribute Tech’s partnership with Chptr, a new mobile and desktop software platform from Inman, Matthews International announces a succession, and Illinois’ passes a cemetery bill. Meanwhile, controversy continues in Texas, a strange, unfortunate lawsuit is filed in Vermont, and Tony Russo unboxes a care package from Life Forest.

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15:01

BONUS: Homesteaders’ Cole Waybright on Integrated...

Funeral Service Insider: The Podcast ·

2025/08/20

Vice President of Sales Optimization Homesteaders Life Company, Cole Waybright discusses the importance of a strategic approach to tech adoption. Discover his insights on avoiding common pitfalls, improving productivity by up to 25%, and reducing errors by 50% with an integrated system. Learn how to ask the right questions before your next technology purchase to ensure a seamless and efficient workflow. Click here for more information and to register.

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37:48

Remote, Resilient, and Ready: Traveling Funeral...

Funeral Service Insider: The Podcast ·

2025/08/18

Michaelene Dowers is a licensed funeral director working remotely across more than a dozen states. She earned her license in California in 2014 but left shortly after due to low wages and a high cost of living. After moving across the Midwest and working in multiple states, she began contracting with online cremation providers and built a career around flexible, remote work. Click here for complete show notes.

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20:04

Hospitality, High Stakes, and Hard Lessons

Funeral Service Insider: The Podcast ·

2025/08/15

This week’s episode covers Carriage’s evolving strategy under CEO Carlos Quesada, the sale of Shepherd Memorial Park is on hold, and a funeral home loses its license over storage concerns. Plus, the Texas Funeral Service Commission sues and unsues its lawyers, Tribute Technologies reports strong financial performance and more. Click here for complete show notes.

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15:07

BONUS: Cocreating with AI to Build Authentic Online...

Funeral Service Insider: The Podcast ·

2025/08/13

Arron Butler of Domani Preneed discusses how funeral professionals can use authentic online engagement and AI-powered strategies to build trust, grow personal brands, and connect with modern families. Click here for complete show notes. Aaron will be a speaker at the Kates-Boylston 2025 Marketing Summit. Click here to register.

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19:15

SCI, Matthews, and Carriage Earnings, Texas Trouble,...

Funeral Service Insider: The Podcast ·

2025/08/08

In this episode, we look at SCI's new building strategy, Matthews International's memorialization beat, and Carriage's big acquisition plans. Also covered are the "secret" sale of Foundation Partners, a Reddit post about transgender funeral directors, and a political attack ad against a Texas Funeral Commission member. Click here for show notes.

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28:19

Caskets, Celebrities, and Changing the Conversation...

Funeral Service Insider: The Podcast ·

2025/08/04

In this episode, Scott Ginsberg and Josh Siegel share the origin story of Titan’s direct-to-consumer model, and how a few listings on Amazon evolved into a national brand. From partnering with celebrities for the “Grave Conversations” web series to launching a casket mascot Ginsberg and Siegel explain how creativity and empathy go hand in hand when modernizing a historically change-resistant industry.

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19:59

SCI Earnings, SAFPA Milestone, Texas Turmoil, and More

Funeral Service Insider: The Podcast ·

2025/08/01

SCI earnings, SAFPA’s first female president, a Texas scandal deepens, cemetery controversy, and more in this week’s funeral industry news roundup. Click here for complete show notes.

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13:47

Zoning, Scrutiny, and Debt: A Week in Funeral Service...

Funeral Service Insider: The Podcast ·

2025/07/25

This week’s episode features a story about how a Montclair, NJ, a funeral home narrowly avoided being rezoned for future affordable housing, sparking community outcry and raising concerns about how cities value longstanding funeral businesses. In Texas, ongoing turmoil at the Funeral Service Commission including the dismissal of its executive director and a troubling case involving unclaimed remains highlights systemic regulatory failures. Commentary from a local mortuary school leader (minute 38 on

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19:13

BONUS: National Museum of Funeral History President...

Funeral Service Insider: The Podcast ·

2025/07/23

Genevieve Keeney-Vazquez, President of the National Museum of Funeral History, shares her path from Army medic to museum leader. Through immersive exhibits and rare artifacts like the Shroud of Turin replica, she’s transforming public understanding of death and the funeral profession. Click here for complete show notes.

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46:23

A Culture of Legacy Preservation: Paddy Lynch on...

Funeral Service Insider: The Podcast ·

2025/07/21

Funeral director Paddy Lynch shares how legacy, healing, and community drive his work, from Detroit restorations to grief care innovation. Click here for complete show notes.

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15:03

Flood Support, Tariffs, and Funeral Tech Shifts

Funeral Service Insider: The Podcast ·

2025/07/18

In this week's episode we discuss peer support initiatives, outreach for professionals affected by Texas flooding (links and info below), a tariff surcharge, and drone scattering services. We also look at a crematory approval controversy in Maryland, and Tukios acquiring Batesville’s funeral website services. Click here for complete show notes.

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43:46

Mel Bennett on Life Forest, Giving, and Remembrance

Funeral Service Insider: The Podcast ·

2025/07/07

Mel Bennett, founder of Life Forest, shares the emotional journey behind creating a conservation cemetery where burial records, legacy, and land preservation meet. Bennett discusses the importance of remembrance, accessibility, and community.

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21:37

Mental Health, NFDA Elections, a Cemetery Saga...

Funeral Service Insider: The Podcast ·

2025/07/04

This week on In Case You Missed It, we spotlight Nevada’s first mortuary school, explore mental health in funeral service through a high-profile Idaho case, track leadership changes at NFDA, and examine the rise of terramation. Plus: Ghana’s artistry in funerals, a young female trailblazer, and a cemetery sale saga in North Carolina. Click here for complete show notes.

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25:09

’The Mortician” as Outreach, Real Estate Deals, Green...

Funeral Service Insider: The Podcast ·

2025/06/27

This week we discuss green burial trends, funeral homes as real estate, and a $1 cemetery transformation. Plus, hear why now’s the time for transparency in funeral service and say goodbye to Mongo, a beloved grief support cat who touched a Rhode Island community for 15 years. Click here for complete show notes.

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34:33

Navigating Mortuary School: Tiffaney O. Hill Wants to...

Funeral Service Insider: The Podcast ·

2025/06/23

Tiffaney Hill’s journey from a small Jamaican town to a leadership role in Minnesota funeral service spans continents, cultures, and careers. Through persistence and passion, she overcame industry barriers, pursued formal education, and now advocates for innovation and inclusivity in funeral care. Click here for complete show notes.

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23:02

Acquisitions, Lawsuits, Bad Actors and More

Funeral Service Insider: The Podcast ·

2025/06/13

This week, we cover NGL's restructuring, major acquisitions in the funeral tech space, shocking mishandling of remains, and the Chattanooga Death Collective. Get essential industry insights and stay informed on the evolving landscape. Click here for complete show notes.

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40:01

Return Home’s Micah Truman on Terramation’s Next Chapter

Funeral Service Insider: The Podcast ·

2025/06/09

Podcast Episode Description: In this week’s episode we speak with Micah Truman, founder and CEO of Return Home, about the rise of terramation and what it means for the future of funeral service. Truman shares how the disposition has gone from a fringe concept to a legalized option in 13 states. He unpacks what it takes to build a terramation facility, how Return Home partners with funeral homes nationwide, and why families and funeral directors alike are embracing the process. Truman also discusses

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23:30

Diverging Visions , Loop Biotech, Minnesota’s NIMBY...

Funeral Service Insider: The Podcast ·

2025/06/06

Click here for complete show notes.

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20:27

Futurist Cemeteries, An Independent Voice, Storefront...

Funeral Service Insider: The Podcast ·

2025/05/30

In this episode we share some direct commentary about how one local funeral director feels about the corporate competition in his own town, and talk about some of the good things going on in our June editions, if you'd like to subscribe. There's also a look at some futurist-type stuff including an impressive cemetery reimagining in Australia and a storefront death doula. We look at how some Vermont funeral homes are less ambivalent about water cremation than others and dig into an interesting

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172 results

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