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PODCAST

Funeral Service Insider: The Podcast

Kates-Boylston Publications has been covering death care for more than a century. Funeral Service Insider brings that institutional knowledge to bear on current events with the aim of helping funeral service professionals better understand the present and plan for the future.

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All Episodes

17:12

Lawsuits, Earnings, and Industry Shifts

Funeral Service Insider: The Podcast ·

2025/10/31

A look at key funeral industry updates including lawsuits, earnings, cremation debates, and consolidation trends shaping the profession's future. Click here for complete show notes.

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13:30

The Forgotten Component: Tim Cermak on Why Refractory...

Funeral Service Insider: The Podcast ·

2025/10/29

Expert Tim Cermak explains the vital role of refractory materials in cremation. Learn how thermal shock, throughput, and maintenance impact equipment life and safety. Click here for complete shownotes.

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42:57

A Decade of Denial: Desaray Wilson on His Quest for...

Funeral Service Insider: The Podcast ·

2025/10/27

For over a decade, Army veteran Desarey Wilson has fought the Texas Funeral Service Commission to get his professional license, arguing his extensive military experience is "substantially equivalent" to formal schooling. After a brief approval and subsequent revocation, his license was designated "null and void," forcing him into a costly, ongoing legal and bureaucratic battle against the very laws designed to help veterans.

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17:42

Batesville Sells MIS, Earnings preview, and More

Funeral Service Insider: The Podcast ·

2025/10/24

This week's show covers Batesville selling its MIS software business to Plotbox and a preview of upcoming Q3 earnings coverage of Carriage, SCI, and Matthews. We discuss a lawsuit against Forest Lawn over a $20,000 funeral and debate proper compensation for mistakes. Also: a story on a Texas funeral director's dispute, a mention of Jon Lafrandt's new newsletter, and a look at Colorado's regulatory team.

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22:45

Redefining Funeral Directors, Recycling for Good, and...

Funeral Service Insider: The Podcast ·

2025/10/17

Funeral Service Insider highlights outreach, recycling for good, and inclusive care—showing how funeral professionals are redefining their role in a changing industry. Click here for complete show notes.

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09:50

Recycling with Purpose: How Crematories Can Give Back...

Funeral Service Insider: The Podcast ·

2025/10/15

Discover how Garfield is helping crematories adopt eco-friendly recycling practices that protect the planet and fund community giving programs. Click here for complete show notes.

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36:28

Cemetery Stories and Updates with Tom Nondorf,...

Funeral Service Insider: The Podcast ·

2025/10/13

American Cemetery & Cremation editor, Tom Nondorf, brings us up to date on cemetery news and trends. Click here for complete show notes.

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19:51

Two from Texas, Raising Mortality Awareness, and the...

Funeral Service Insider: The Podcast ·

2025/10/10

Funeral industry updates include Texas legal rulings, a new Before I Die Festival, and growing collaboration in end-of-life care. Click here for complete show notes.

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19:42

Tesla, Trees, and Tradition: Navigating the Legal and...

Funeral Service Insider: The Podcast ·

2025/10/03

From Tesla lawsuits to alkaline hydrolysis, this week’s episode explores legal, financial, and educational shifts in the funeral service industry. Click here for complete show notes.

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37:00

Jess Wakefield on EverIs and Seamless Care for Families

Funeral Service Insider: The Podcast ·

2025/09/29

Jess Wakefield shares her journey from working night shifts in a nursing home to becoming a funeral director, corporate leader, and innovator at Better Place Forests and EverIs. In this candid conversation, she reflects on the pros and cons of corporate vs. family-owned funeral homes, the shift toward digital cremation planning, and her vision for a more seamless end-of-life experience that bridges hospice, doulas, funeral care, and grief support. With insights from her manifesto on reimagining

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27:26

Fraud, Fees, and First Call Fights

Funeral Service Insider: The Podcast ·

2025/09/26

South Carolina blocks a fraudster's funeral home sale. Industry debates: community cemeteries, service fees, and Amarillo's transport contract. Click here for complete show notes.

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23:56

Minnesota’s Anti-Green Burial Stance, Texas Gets a...

Funeral Service Insider: The Podcast ·

2025/09/19

Green burials blocked, Texas scandal deepens, Carriage expands, NJ legalizes terramation, Vegas mishandling case, and social media tips for funeral pros. Click here for complete show notes.

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16:21

BONUS: Tom Cole on Federal Eagle’s New Vehicle for...

Funeral Service Insider: The Podcast ·

2025/09/17

A new innovation from Federal Eagle aims to help funeral homes grow revenue and better serve grieving families in the evolving cremation market. Click here for complete show notes.

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32:41

Starmark Taps Jewart to Lead Bold Nationwide Push

Funeral Service Insider: The Podcast ·

2025/09/15

Starmark plans a major national expansion under new CCO Michael Jewart, boosting service centers and hands-on support to transform funeral industry operations. Click here for complete show notes.

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16:29

Ambulances, Allegations, and Apologies

Funeral Service Insider: The Podcast ·

2025/09/12

A week of shake-ups: canceled deals, new programs, shuttered services, legal battles, and scandal shaking the funeral service world. Click here for show notes.

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14:28

Aftercare that Balances Compassion and ROI with Matt...

Funeral Service Insider: The Podcast ·

2025/09/10

Matt Van Drimmelen will present “Getting ROI Out of Aftercare at Your Funeral Home: Turning Compassion into Long-Term Value” at the Kates-Boylston Advances in Funeral Innovations Conference Nov. 12 in Detroit. Visit www.events.kates-boylston.com for more details. Click here for complete show notes.

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21:40

A Death Doula Win and More Regulation Woes

Funeral Service Insider: The Podcast ·

2025/09/04

Click here for complete show notes.

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11:42

Bonus: Scott Jensen on AI, SEO, and Funeral Home...

Funeral Service Insider: The Podcast ·

2025/09/03

Scott Jensen breaks down how funeral homes can harness AI and SEO shifts to boost visibility, streamline marketing, and better serve families. Click here for complete show notes.

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34:21

Professional Development: Alanna Navin on Lessons...

Funeral Service Insider: The Podcast ·

2025/09/01

Alanna Navin details her experience at ICCFA University, from cemetery management courses to lessons she applies in her role at Restland Funeral Home. Click here for complete show notes.

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16:16

Cremation Scandals, Licensing Failures, and Insurance...

Funeral Service Insider: The Podcast ·

2025/08/29

Click here for complete show notes.

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172 results

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