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PODCAST

The Exam Room

Dr. Rhiannon Winsor

The Exam Room brings you real conversations about value-based care, patient-centered health, and improving outcomes. Join experts and frontline leaders each week as they share strategies, challenges, and innovations shaping the future of care delivery. Perfect for providers, health administrators, and anyone passionate about healthcare transformation. 🎧 New episodes every Wednesday.

health & fitness medicine

All Episodes

15:49

Revolutionizing Patient Experience: What Healthcare...

The Exam Room ·

2025/08/06

This episode of The Exam Room focuses on improving the patient experience through simple but powerful changes rooted in customer service and trust-building. Claudia Cometa shares how “unreasonable hospitality” can be a model for transforming care delivery—from warm welcomes to culturally competent staff to designing trauma-informed waiting rooms. We also explore how these changes directly support equity, access, and value-based care delivery. Connect with Claudia on LinkedIn:

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28:14

The Broken Healthcare System: What Patients Wish...

The Exam Room ·

2025/07/30

In this episode, we go inside the broken healthcare system with Claudia Cometa, founder of Avanti Health Consultants. Claudia shares her journey from clinical pharmacist to full-time patient advocate, highlighting what clinicians often don’t realize about patient trauma, medical gaslighting, and communication breakdowns. We discuss how empathy, trust, and shared decision-making can bridge the gap and improve outcomes across value-based and primary care models. Connect with Claudia on LinkedIn:

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14:41

Mastering Breast Cancer Screening: Lessons from...

The Exam Room ·

2025/07/25

Dr. Rhiannon Winsor in this impactful episode as she speaks with Altaf Ibrahim, Director of Quality at Sunset Health, about their remarkable success with breast cancer screenings. Learn how Sunset Health has overcome barriers like patient education, resource limitations, and cultural hesitancy to achieve outstanding performance metrics. Altaf shares actionable strategies, emphasizing empathy, community bonds, and personalized patient engagement. If you're looking for effective ways to boost

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24:22

Altaf Ibrahim’s Journey and the Power of Prevention

The Exam Room ·

2025/07/16

In this inspiring episode of "The Exam Room," join Dr. Rhiannon Winsor as she talks with Altaf Ibrahim, Director of Quality at Sunset Health in Yuma, Arizona. Altaf shares his remarkable journey from a plastic surgeon in Pakistan to a passionate advocate for preventive healthcare in the United States. Discover how his personal and professional experiences shaped his dedication to chronic disease management and preventive care, and hear powerful insights into overcoming healthcare disparities. This

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12:33

CAHPS Episode 06: CAHPS Scores and Shared Savings:...

The Exam Room ·

2025/07/09

Do CAHPS scores actually affect your bottom line? In a word: yes. In this final episode of The Exam Room’s CAHPS series, Dr. Rhiannon Winsor sits down with Kimberly Gonzalez and Sam Reinhard to connect the dots between patient perception, shared savings, and value-based care. They explore: How CAHPS scores contribute to MSSP and other incentive programs Why low-scoring domains often predict high-cost utilization What health center leaders risk by ignoring patient experience Simple,

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53:46

Medicaid on the Line: What Arizona’s Health Centers...

The Exam Room ·

2025/07/08

In this urgent special episode of The Exam Room, Dr. Rhiannon Winsor and Producer Benj Braman sit down with Jessica Yanow, President and CEO of the Arizona Alliance for Community Health Centers, to talk about the very real and imminent threats to Medicaid in Arizona. With proposed legislation under review, health centers are bracing for a spike in uninsured patients, reduced funding, and operational strain. Jessica shares how health centers are responding through scenario planning, innovation, and

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16:09

CAHPS Episode 05: Want Better CAHPS Scores? Start...

The Exam Room ·

2025/07/02

Want to improve your CAHPS scores without burning out your care team? It starts before the patient walks into the exam room. In this episode of The Exam Room, Dr. Rhiannon Winsor sits down with Kimberly Gonzalez and Sam Reinhard to discuss proactive strategies that boost CAHPS performance — particularly in high-impact areas like communication, lab result expectations, after-hours care, and trust-building. You’ll learn how to: Set patient expectations before frustration sets in Use visual

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12:10

CAHPS Episode 04: CAHPS vs. Press Ganey: Is Your...

The Exam Room ·

2025/06/25

In this episode of The Exam Room, Dr. Rhiannon Winsor, Kimberly Gonzalez, and Sam Reinhard explore the differences between the CAHPS survey and Press Ganey — and how both can be valuable tools when used thoughtfully. From benchmarking insights to real-time feedback to the realities of mail-based survey returns (yes, people still respond!), this conversation dives deep into the value — and limitations — of using surveys as a foundation for improvement. You’ll learn: Key differences between CAHPS and

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20:59

CAHPS Episode 03: The CAHPS Wake-Up Call: What...

The Exam Room ·

2025/06/18

What are your patients really saying — and are your staff even hearing it? In Episode 20 of The Exam Room, Dr. Rhiannon Winsor sits down with Kimberly Gonzalez and Sam Reinhard to break down how low CAHPS scores can become powerful tools for change. This episode focuses on how to use patient feedback to optimize provider and staff behavior — and why it’s often the smallest adjustments in workflow, communication, and expectation-setting that have the biggest impact. What you'll learn: Why sharing

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21:28

CAHPS Episode 02: Survey Overload: Why Your Patients...

The Exam Room ·

2025/06/16

Is your health center unintentionally fueling survey fatigue? In this episode of The Exam Room, Dr. Rhiannon Winsor, Kimberly Gonzalez, and Sam Reinhard take a hard look at why patients and staff are exhausted by constant surveys — and what to do instead. Tune in as they unpack how to spot the signs of survey fatigue, make feedback feel valuable, and replace checkbox culture with real connection. Learn how a simple phone call, personalized outreach, or even patient portal help can completely change

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19:39

CAHPS Episode 1 - They Said What?! Why CAHPS Survey...

The Exam Room ·

2025/06/04

Are health centers really listening to what patients are saying? Join Dr. Rhiannon Winsor with guests Kimberly Gonzalez (Manager of Population Health Analytics) and Sam Reinhard (Director of Community Outreach at Sun Life) for a candid conversation about the CAHPS survey — what it is, why it matters, and how to turn survey data into meaningful change. From identifying hidden patient needs to small shifts in communication that improve satisfaction, this episode explores the real-world impact of

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19:09

More Than a Visit: How Value-Based Care Changes the Game

The Exam Room ·

2025/05/28

Dr. Rhiannon Winsor is joined by Tony Rodgers to explore the critical transition from fee-for-service to value-based care. Learn why many health centers are choosing to partner with ACOs, how payment models are evolving, and what this means for patient outcomes, provider incentives, and long-term healthcare sustainability.

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11:32

From Tasks to Transformation

The Exam Room ·

2025/05/20

In this final episode of the series, The Exam Room brings together Dr. Rhiannon Winsor, Dr. Darlene Melk, and Dr. Shantipriya Siripurapu for a reflective and energizing conversation on the evolution from task-based care to strategies that truly improve outcomes. The doctors emphasize the power of collaboration across health centers, the importance of shared learning, and why focusing on just one small, achievable goal can spark meaningful change. They also explore the critical role of community

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12:47

Making Every Visit Count

The Exam Room ·

2025/05/14

In this episode of The Exam Room, the conversation gets tactical with real-world strategies to improve outcomes in Medicare Annual Wellness Visits and diabetes management. Dr. Darlene Melk shares how her health center significantly boosted wellness visit completion rates by training medical assistants, removing scheduling barriers, and aligning incentives to drive results. The team also dives into challenges like provider fatigue, Medicare eligibility checks, and how operational leadership helped

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11:30

Closing The Loop

The Exam Room ·

2025/05/07

In this episode of The Exam Room, Dr. Rhiannon Winsor is joined by Dr. Darlene Melk and Dr. Siri for a deep dive into what it truly means to "close the loop" in patient care. Through real-world examples and candid discussion, the team explores how effective communication, collaboration across specialties, and patient-centered coordination can transform outcomes—especially for medically complex patients. They share practical strategies such as multidisciplinary huddles, case conferencing, and

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15:06

More Than a Checklist: Coordinating Care That Matters

The Exam Room ·

2025/05/07

What does it really mean to “move beyond task completion” in healthcare? In this episode of The Exam Room, Dr. Rhiannon Winsor is joined by Dr. Darlene Melk and Dr. Shantipriya Siripurapu for a deep dive into the difference between checking boxes and achieving meaningful patient outcomes. Instead of focusing on how many calls or appointments are completed, this conversation shifts toward real results — like completed cancer screenings, improved chronic disease management, and engaged, informed

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18:15

From Tasks to Impact: Rethinking Patient Care Delivery

The Exam Room ·

2025/05/07

In this episode, we sit down with Dr. Darlene Melk, Chief Medical Officer at Chiricahua Community Health Centers in Douglas, Arizona, and Dr. Shantipriya Siripurapu, Medical Director for ABC Network, for a deep dive into what it means to move beyond simply checking boxes — and instead focus on delivering meaningful outcomes for patients. Together with host Dr. Rhiannon Winsor, they explore the evolution from task-based care to proactive, prevention-driven models — and how that shift intersects with

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