The Exam Room

29:36

The Human Skills for the Future Episode 1: You Can...

The Exam Room ·

2026/10/09

What if the qualities we think define our personality—optimism, resilience, adaptability, empathy, and creativity—aren't fixed traits, but skills we can develop? In the first episode of this four-part series, Dr. Rhiannon Winsor sits down with Emma Sue Prince, author of Seven Skills for the Future, to explore the human skills that help us navigate change, work effectively with others, and respond to challenges. Emma explains why she deliberately calls these qualities "skills" and how small,

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21:03

Permission To Laugh Episode 3: Play, Timing Is...

The Exam Room ·

2026/09/30

What happens when humor doesn't land? In the final episode of Permission to Laugh, Kathy Klotz-Guest and Dr. Rhiannon Winsor talk about the importance of timing, context, and knowing when humor simply isn't the right choice. Kathy explains how to recognize when someone is too upset or overwhelmed to hear humor, why an upset person needs to feel heard before they can laugh, and what to do when a joke misses the mark. Her advice? Own it. Don't blame the audience. Self-awareness goes a long way. They

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26:55

Permission To Laugh Episode 2: Play, Vulnerability &...

The Exam Room ·

2026/09/23

What does it take to create a workplace where people feel safe enough to play, experiment, make mistakes, and be human? In Episode 2 of Permission to Laugh, Kathy Klotz-Guest joins Dr. Rhiannon Winsor to explore the relationship between humor, play, psychological safety, vulnerability, and leadership. Kathy explains why leaders need to model the behavior they want to see—not simply tell their teams it's okay to have fun. They discuss how play can encourage experimentation, help teams become more

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25:38

Permission To Laugh Episode 1: Why Humor Is More Than...

The Exam Room ·

2026/09/16

What if humor isn't really about being funny? In the first episode of Permission to Laugh, Kathy Klotz-Guest joins Dr. Rhiannon Winsor to rethink what humor means—especially in healthcare. Kathy shares how her parallel careers in technology and comedy taught her that humor isn't just entertainment. It can be a powerful tool for empathy, connection, communication, stress relief, and authentic leadership. They explore why healthcare professionals may be especially well served by bringing a little more

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15:34

Beyond the Chart Episode 3: Bridging the Gap

The Exam Room ·

2026/09/09

What happens when the communication between patients and providers doesn't quite line up? In the final episode of The Exam Room: Beyond the Chart, Dr. Rhiannon Winsor and patient advocate Christina Owen explore the communication gaps that can exist between patients and their healthcare teams—and how advocacy can help bridge them. Christina explains how advocates can serve as a kind of translator between the language of patients and the language of healthcare professionals. She also shares why

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15:47

Beyond the Chart Episode 2: The Variable is the Patient

The Exam Room ·

2026/09/02

In Episode 2 of The Exam Room: Beyond the Chart, Dr. Rhiannon Winsor and patient advocate Christina Owen explore how a patient's home environment, health literacy, medications, finances, and support system can dramatically affect their ability to manage their health. Christina shares what she's learned from visiting patients in their homes, including why someone who appears perfectly healthy in the doctor's office may be facing significant challenges behind the scenes. The conversation also explores

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22:28

Beyond the Chart Episode 1: Seeing the Whole Patient...

The Exam Room ·

2026/08/26

What happens when we look beyond the medical chart and see the person behind it? In this episode of The Exam Room, Dr. Rhiannon Winsor talks with registered nurse and patient advocate Christina Owen about the importance of understanding patients as whole people. Christina shares how her work in patients' homes and communities helps uncover the social, personal, and practical factors that can influence their health. They discuss medication reconciliation, social determinants of health, patient

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17:24

The Work Matters Part 4: Everything is Connected with...

The Exam Room ·

2026/08/19

In the final episode of this special series, Dr. Eric Black explores the connection between oral health and overall health, explaining why what happens in the mouth can affect the rest of the body. He discusses prevention, early intervention, and the important role oral healthcare providers can play in identifying health concerns. Dr. Black also reflects on a message that has become a central theme throughout this series: every person and every interaction matters. As the conversation comes to a

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18:52

The Work Matters Part 3: Care Without Barriers with...

The Exam Room ·

2026/08/12

What keeps people from getting the care they need? Sometimes it's cost. Sometimes it's transportation. And sometimes, it's something harder to see—fear, past experiences, or simply not feeling comfortable or welcome when you walk through the door. In Episode 3 of The Exam Room, Dr. Eric Black explores the barriers that can keep people from accessing oral healthcare and how community-based care can help break them down. Dr. Black shares how his team's mobile dental program brings comprehensive dental

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11:24

The Work Matters Part 2: Every Interaction with Dr....

The Exam Room ·

2026/08/05

What if one of the most important tools in healthcare isn't technology—but time? In Episode 2 of this special series, Dr. Eric Black and Dr. Rhiannon Winsor explore the power of being fully present with patients. They discuss why active listening, empathy, and genuine human connection are essential to delivering exceptional care—even in the busiest clinical environments. Dr. Black also shares lessons from mentors who shaped his leadership philosophy, including a simple but lasting reminder: when

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15:55

The Work Matters Part 1: Called to Care with Dr. Eric...

The Exam Room ·

2026/07/29

What inspires someone to dedicate their career to serving others? In the first episode of this special series, Dr. Eric Black joins The Exam Room to share the experiences that shaped his journey into dentistry and public health. From serving Native American communities through the United States Public Health Service to leading dental programs that expand access to care, Dr. Black reflects on the people and moments that have influenced his philosophy of patient-centered care. Together with host Dr

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11:32

The Human Side of Value-Based Care Part 4: Building...

The Exam Room ·

2026/07/22

What does the future of healthcare look like? In the final episode of this four-part conversation, Dr. Rhiannon Winsor and RN Pamela Knowlton explore practical solutions for creating a more connected, compassionate healthcare system. From integrated care teams and patient education to leadership and relationship-building, they discuss how organizations can improve outcomes without losing sight of the people they serve. This inspiring conclusion reminds us that meaningful change begins by putting

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14:47

The Human Side of Value-Based Care Part 3: Keeping...

The Exam Room ·

2026/07/15

Healthcare is changing faster than ever—but should technology replace human connection? In Part 3 of this special four-part series, Dr. Rhiannon Winsor and RN Pamela Knowlton discuss clinician burnout, workforce shortages, and the growing influence of artificial intelligence in healthcare. Together they explore how innovation can improve efficiency while preserving the empathy, trust, and relationships that patients need most. This thoughtful conversation offers a balanced perspective on the future

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18:08

Beyond the Numbers: Building Relationships That...

The Exam Room ·

2026/07/08

What if the best way to improve healthcare outcomes isn't adding more metrics—but building stronger relationships? In Part 2 of this four-part conversation, Dr. Rhiannon Winsor and RN Pamela Knowlton explore why prevention begins with trust, why patients should be engaged before they become high risk, and how meaningful human connection can improve both quality and outcomes. From relationship-based care to proactive outreach, this episode offers practical insights into creating a healthcare system

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13:36

The Human Side of Value-Based Care Part 1: People...

The Exam Room ·

2026/07/01

What happens when healthcare becomes more focused on metrics than people? In this episode of The Exam Room, Dr. Rhiannon Winsor sits down with experienced RN and case manager Pamela Knowlton to explore the growing tension between productivity, quality metrics, and truly patient-centered care. Drawing on years of experience working with high-risk patients, Pamela shares why relationship-building isn't simply a "nice to have," it's one of the most powerful tools we have for preventing

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11:31

Leading Healthcare Transformation: Supporting...

The Exam Room ·

2026/06/24

What role do healthcare leaders play in the success of value-based care? In the final installment of this three-part series, Dr. Rhiannon Winsor continues her conversation with Dr. Satya Sarma, Medical Director at Arizona Best Care Network, exploring the leadership principles that drive meaningful healthcare transformation. Dr. Sarma discusses clinician burnout, the growing pressures facing healthcare professionals, and why leaders must prioritize supporting the people who care for patients every

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25:45

The 20/80 Rule: Focusing on Patients Who Need Us Most

The Exam Room ·

2026/06/17

What if one of the most effective ways to improve healthcare outcomes isn't treating more patients, but focusing more attention on the patients who need it most? In Part 2 of our conversation with Dr. Satya Sarma on The Exam Room, we discuss one of the most important realities of value-based care: Approximately 20% of patients account for nearly 80% of healthcare costs. But this isn't really a conversation about cost. It's a conversation about identifying patients at the greatest risk for poor

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23:38

The Patient at the Center: Understanding Value Based...

The Exam Room ·

2026/06/12

In Part 1 of this special series, Dr. Rhiannon Winsor welcomes Dr. Satya Sarma to discuss the foundation of value-based care and why it represents a fundamental shift in how healthcare is delivered. Drawing from his experience as a physician, healthcare executive, and public health leader, Dr. Sarma shares how his time caring for patients inspired a deeper interest in improving the systems that shape healthcare. Together, they explore the difference between fee-for-service and value-based care, the

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14:25

Have We Served Our Patients Well? with Geneva Miller

The Exam Room ·

2026/06/03

In the final episode of this three-part series, Dr. Rhiannon Winsor and Geneva Miller explore what healthcare can learn from high-touch, personalized care models — especially when supporting patients and caregivers navigating chronic illness, cognitive decline, and complex care journeys. Drawing from her experiences in dialysis care, care coordination, and personal caregiving, Geneva shares why meaningful patient support requires more than a rushed appointment. Together, they discuss caregiver

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15:18

Education is More Than Information with Geneva Miller

The Exam Room ·

2026/05/27

In this episode of The Exam Room Podcast, Dr. Rhiannon Winsor continues the conversation with Geneva Miller, founder of Equipped Healthcare Solutions, about why traditional patient education methods are falling short in modern healthcare. From laminated handouts and rushed appointments to health literacy gaps and limited resources, Geneva shares why simply giving patients information is no longer enough. Drawing from years of experience in dialysis, nursing education, and care coordination, she

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