Retailgentic | Consumer Behavior & Retail Trend - Podcasts

22:04

Nick Fox, Google's SVP of Knowledge and Information,...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/05/21

May 20th at Google Marketing Live, I was very fortunate to be able to sit down for ~20 minutes with Nick Fox, SVP of Knowledge and Information at Google. Earlier in the day he had a fireside chat with Ben Smith, Editor-in-Chief Semafor. Later that afternoon after I had time to reflect on this conversation, I had a ~20min interview with Nick.It’s not often you get to sit down with one of the top execs at a ~$5T company so I worked a lot of topics into a short time. As always, I try and

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22:41

Suresh Ganapathy, Senior Director of Product,...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/05/20

Today at Google I/O, in her part of the larger keynote, VP/GM of Ads and Commerce, Vidhya Srinivasan announced a raft of Agentic Commerce items with the anchor new feature being Universal Cart. After Vidhya’s keynote comments, I was left with these questions that I know merchants will have too:Googlers talk about Universal Cart being available on surfaces like Gmail and YouTube - what’s that actually look like IRL? What are the use cases that merchants can think about and start

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50:35

Elizabeth Lachhar, EVP Americas at Rezolve AI: Is...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/05/14

In this episode, Scot sits with Elizabeth Lachhar to unpack Rezolve AI’s end-to-end agentic commerce platform, including its closed retail-trained LLM, Brainpower, and modules across search, discovery, conversational commerce, checkout, and loyalty.A lot of the agentic commerce conversation focuses on offsite experiences like ChatGPT, Perplexity, Gemini, and other AI shopping agents. But there’s another major shift happening onsite, where retailers are rethinking search, merchandising,

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48:59

Microsoft Joins Retailgentic! Michele Fisher & Atanu...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/05/07

In this episode, we sit down with Michele Fisher (Global Director, Business Strategy for Retail & CPG) and Atanu Ghosh (Director of Agentic Commerce & AI Innovation), who sit at the intersection of Azure AI, Copilot, and real-world retail and brand Agentic Commerce implementations.This conversation dives into how Microsoft is thinking about agentic commerce as a full operating model shift, not just a feature or channel.From Copilot shopping to data infrastructure to ads inside LLMs,

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50:16

Stephan Ritter, Director Commerce Transformation...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/04/30

In this episode of Retailgentic, Stephan breaks down how agentic commerce is evolving globally, with a particular focus on Europe’s rapid adoption.We explore why AI-driven shopping is accelerating faster than previous technology shifts, how brands are already losing visibility without realizing it, and what practical steps companies can take today to stay competitive.From product data strategy to protocol wars to the future of loyalty, this conversation offers a clear view of where commerce

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44:25

Krystina Gustafson: Innovating at the Intersection of...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/04/23

This episode goes beyond surface-level AI hype and into how retail organizations are actually responding.Krystina shares what she’s hearing from operators, board members, and data leaders and why the biggest risk right now is moving in the wrong direction.At the same time, we explore how agentic commerce is reshaping traffic, discovery, and brand relationships and what that means for the future of ecommerce.Highlights AI is forcing a full end-to-end transformation of retailMany companies

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37:26

Vertical Agentic Commerce: Grocery Innovation from...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/04/14

In this episode, we go deep into what agentic commerce actually looks like in a real-world vertical, and why grocery may be one of the most important battlegrounds.We walk through the shift from “tools that help you shop” to systems that shop for you, and how that fundamentally changes everything from discovery to monetization.We also unpack the tension between grocers and platforms like Instacart, the rise of retail media networks, and why owning your data, and your customer relationship,

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47:59

The Infrastructure Behind Agentic Commerce: How Arjun...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/04/09

Everyone is focused on how AI helps people discover products. But what happens after that? In this episode of Retailgentic, we go deep on the missing layer of agentic commerce: checkout, payments, and fulfillment. Because it turns out, the hardest part isn’t finding the product. It’s buying it.Rye is building what they describe as the “Stripe for commerce.” It connects AI agents, apps, and platforms to merchants handling:Checkout and order placementPayment orchestrationFulfillment across

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50:14

The AI Ad Gold Rush: Inside ChatGPT’s Ad Test, Retail...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/04/02

In this episode, Scot sits down with Debra to unpack what might be the most important shift in digital advertising since social media.This isn’t theoretical. It’s happening right now, and brands that don’t understand it risk getting left out of the new chain of commerce.Highlights Why ChatGPT’s ad rollout is just the beginning, not an experimentThe tension between trust vs. monetization in AI interfacesHow retailers are both excited and terrified of AI shopping agentsThe emergence of “AI

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45:14

Retailgentic Exclusive: Live from the Shoptalk AI...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/03/26

Today we’re dropping a surprise podcast that is different than anything we’ve done before and a first of it’s kind! Scot Wingo was invited by Ben Miller, VP of Content and Strategy to participate in the first ever shoptalk debate format talk. The topic - Agentic Commerce Will AI agents transform retail? On the pro agentic side we had Ekta Chopin, CDO at ELF Beauty and myself. If you’re not familiar with Ekta, she’s a thought leading CDO and has a great substack for other CDOs.On the ‘anti

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46:47

Ashish Gupta, VP/GM of Merchant Shopping at Google:...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/03/19

This episode explores the shift from traditional search and ecommerce flows into a new agentic commerce environment where shoppers are using AI surfaces to discover, compare, and increasingly delegate parts of the buying journey.Ashish explains what Google was seeing internally that led to the development of UCP, why the protocol was designed to be open and ecosystem-wide, and why the ambition goes far beyond checkout. He also shares how Google is thinking about discovery, conversational

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49:48

Inside Vendee Labs: Darryl Carlton and Ross Gardiner...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/03/12

In this episode, we take a deep dive into what buyer-side agentic commerce could actually look like. The conversation explores the origins of the company, why Darryl and Ross focused on reducing friction for buyers, and how that unexpectedly opened up solutions for sellers, payment providers, and enterprise procurement teams as well.The episode also features a live demo of Vendee Labs’ platform, showing conversational discovery, real-time product retrieval, multi-vendor carting, and a

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44:26

Exploring the Intersection of OpenClaw and Agentic...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/03/05

In this episode of the top Agentic Commerce Podcast we explore the powerful shopping powers of the OpenClaw open-source agent. Can the Claw shop on Amazon, shop locally and use the VisionClaw system with META Ray-Ban’s to buy a very hard to search for dog treat? Tune in to find out!Highlights:What OpenClaw is (and why “persistent” changes everything)The real difference between OpenClaw vs. ChatGPT/Claude as toolsHow OpenClaw runs (Mac Mini vs. cloud VPS like DigitalOcean)Why “no guardrails”

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50:23

Kiri Master's Round 2: The Ad Wars Come to Agentic...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/02/26

Retail media has been a profit engine for retailers, especially onsite sponsored product ads with massive margins. But what happens when shopping shifts from browsing and searching to AI agents that “decide the SKU” before a shopper ever hits a retailer site? In this episode, Scot and Kiri map the collision course between retail media networks and agentic commerce, walk through emerging ad formats from Google, Amazon (Rufus), and LLMs, and dig into the hardest problem of all: monetizing AI

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23:56

True Fit Announces Agentic Commerce Agent To Solve...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/02/17

True Fit is evolving from a static “what size should I buy?” widget into a conversational agent that can handle the nuanced questions shoppers actually ask: comfort, flattering fit, fabric behavior, and edge cases like petite proportions. We also dig into how vertical agents (like True Fit) can accelerate horizontal super-agents via Model Context Protocol (MCP), and why the future of agentic shopping will be built on clean, structured, prioritized proprietary data, not scraped internet

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51:14

Saurabh Vijayvergia & Bryan McCarthy from Deloitte on...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/02/12

There’s a fundamental difference between adding AI to today’s ecommerce workflows and re-architecting commerce for an agent-driven world.In this episode, we start with Deloitte’s Agentic Commerce paper and quickly fan out into what’s changed since its release. If you’re trying to separate signal from noise in the rush toward AI-powered shopping, this conversation grounds Agentic Commerce in real systems, real economics, and real decisions retailers need to make now.Highlights Why Agentic

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68:27

Sensor Tower SVP Ian Simpson breaks down Holiday ’25...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/02/05

In this episode, Scot digs into a question he keeps getting from readers and listeners: What’s actually going on inside Amazon’s Rufus, and what should brands do about it?Ian brings fresh analysis from Sensor Tower’s panel-based methodology (privacy-compliant, double opt-in), walking through Holiday ’25 shopping sessions to show where Rufus shows up in the funnel, how usage spikes during peak moments, and why it appears to correlate with dramatically higher conversion. Along the way, they

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49:10

Ken Moore, Mastercard Chief Innovation Officer, on...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/01/29

In this episode of Retailgentic, Scot and Ken map out how Mastercard saw agentic commerce coming early, and what they built in 2025 to prepare the ecosystem, especially around trust, identity, consent, and tokenization.We dig into: How Mastercard Foundry takes ideas from experiments → production-grade products → global scale“Know Your Agent”: registering legitimate agents (agentic equivalent of KYC/KYB) to reduce malicious bot risk“Order Intent”: adding richer context so that with consent,

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34:52

Maia Josebachvili on Stripe’s Agentic Commerce Playbook

Retailgentic | Consumer Behavior & Retail Trend ·

2026/01/22

Consumer behavior is already shifting, people are asking LLMs what to buy, building shopping lists in chat, and moving through commerce in new ways. In this episode of Retailgenic, Scot sits down with Maia to unpack what “agentic commerce” actually means, why Stripe is moving fast, and what merchants can do now to get ready for checkout inside AI experiences. They discuss:Why agentic commerce is a spectrum: fully autonomous agents vs. AI-assisted buying inside chat interfacesStripe’s four

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42:35

Jason Goldberg's Full NRF Keynote on Agentic...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/01/15

This week on the retailgentic podcast, we have an experiment for you. NRF concluded Tuesday Jan 13th and Scot's good friend and podcast partner over at the Jason and Scot show, Jason Goldberg (Chief Digital Commerce Officer at Publicis) was invited to ‘tie the bow’ on the conference in the last keynote: Commerce Disrupted: Rise of the AI Native Consumer.This episode is the audio from that presentation on 1/13/26. Jason covers:Agentic commerce, defined clearly: not “AI efficiencies,” but new

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Retailgentic | Consumer Behavior & Retail Trend

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Retailgentic | Consumer Behavior & Retail Trend

Scot Wingo | Retail Trends Analyst