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PODCAST

Retailgentic | Consumer Behavior & Retail Trend

Scot Wingo | Retail Trends Analyst

Retailgentic explores consumer behavior and retail trends to help brands and retailers innovate. Join Scot Wingo for expert insights, actionable news, and ecommerce innovation strategies to navigate the future of retail and agentic commerce.

technology

All Episodes

47:59

The Infrastructure Behind Agentic Commerce: How Arjun...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/04/09

Everyone is focused on how AI helps people discover products. But what happens after that? In this episode of Retailgentic, we go deep on the missing layer of agentic commerce: checkout, payments, and fulfillment. Because it turns out, the hardest part isn’t finding the product. It’s buying it.Rye is building what they describe as the “Stripe for commerce.” It connects AI agents, apps, and platforms to merchants handling:Checkout and order placementPayment orchestrationFulfillment across

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50:14

The AI Ad Gold Rush: Inside ChatGPT’s Ad Test, Retail...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/04/02

In this episode, Scot sits down with Debra to unpack what might be the most important shift in digital advertising since social media.This isn’t theoretical. It’s happening right now, and brands that don’t understand it risk getting left out of the new chain of commerce.Highlights Why ChatGPT’s ad rollout is just the beginning, not an experimentThe tension between trust vs. monetization in AI interfacesHow retailers are both excited and terrified of AI shopping agentsThe emergence of “AI

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45:14

Retailgentic Exclusive: Live from the Shoptalk AI...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/03/26

Today we’re dropping a surprise podcast that is different than anything we’ve done before and a first of it’s kind! Scot Wingo was invited by Ben Miller, VP of Content and Strategy to participate in the first ever shoptalk debate format talk. The topic - Agentic Commerce Will AI agents transform retail? On the pro agentic side we had Ekta Chopin, CDO at ELF Beauty and myself. If you’re not familiar with Ekta, she’s a thought leading CDO and has a great substack for other CDOs.On the ‘anti

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46:47

Ashish Gupta, VP/GM of Merchant Shopping at Google:...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/03/19

This episode explores the shift from traditional search and ecommerce flows into a new agentic commerce environment where shoppers are using AI surfaces to discover, compare, and increasingly delegate parts of the buying journey.Ashish explains what Google was seeing internally that led to the development of UCP, why the protocol was designed to be open and ecosystem-wide, and why the ambition goes far beyond checkout. He also shares how Google is thinking about discovery, conversational

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49:48

Inside Vendee Labs: Darryl Carlton and Ross Gardiner...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/03/12

In this episode, we take a deep dive into what buyer-side agentic commerce could actually look like. The conversation explores the origins of the company, why Darryl and Ross focused on reducing friction for buyers, and how that unexpectedly opened up solutions for sellers, payment providers, and enterprise procurement teams as well.The episode also features a live demo of Vendee Labs’ platform, showing conversational discovery, real-time product retrieval, multi-vendor carting, and a

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44:26

Exploring the Intersection of OpenClaw and Agentic...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/03/05

In this episode of the top Agentic Commerce Podcast we explore the powerful shopping powers of the OpenClaw open-source agent. Can the Claw shop on Amazon, shop locally and use the VisionClaw system with META Ray-Ban’s to buy a very hard to search for dog treat? Tune in to find out!Highlights:What OpenClaw is (and why “persistent” changes everything)The real difference between OpenClaw vs. ChatGPT/Claude as toolsHow OpenClaw runs (Mac Mini vs. cloud VPS like DigitalOcean)Why “no guardrails”

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50:23

Kiri Master's Round 2: The Ad Wars Come to Agentic...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/02/26

Retail media has been a profit engine for retailers, especially onsite sponsored product ads with massive margins. But what happens when shopping shifts from browsing and searching to AI agents that “decide the SKU” before a shopper ever hits a retailer site? In this episode, Scot and Kiri map the collision course between retail media networks and agentic commerce, walk through emerging ad formats from Google, Amazon (Rufus), and LLMs, and dig into the hardest problem of all: monetizing AI

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23:56

True Fit Announces Agentic Commerce Agent To Solve...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/02/17

True Fit is evolving from a static “what size should I buy?” widget into a conversational agent that can handle the nuanced questions shoppers actually ask: comfort, flattering fit, fabric behavior, and edge cases like petite proportions. We also dig into how vertical agents (like True Fit) can accelerate horizontal super-agents via Model Context Protocol (MCP), and why the future of agentic shopping will be built on clean, structured, prioritized proprietary data, not scraped internet

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51:14

Saurabh Vijayvergia & Bryan McCarthy from Deloitte on...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/02/12

There’s a fundamental difference between adding AI to today’s ecommerce workflows and re-architecting commerce for an agent-driven world.In this episode, we start with Deloitte’s Agentic Commerce paper and quickly fan out into what’s changed since its release. If you’re trying to separate signal from noise in the rush toward AI-powered shopping, this conversation grounds Agentic Commerce in real systems, real economics, and real decisions retailers need to make now.Highlights Why Agentic

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68:27

Sensor Tower SVP Ian Simpson breaks down Holiday ’25...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/02/05

In this episode, Scot digs into a question he keeps getting from readers and listeners: What’s actually going on inside Amazon’s Rufus, and what should brands do about it?Ian brings fresh analysis from Sensor Tower’s panel-based methodology (privacy-compliant, double opt-in), walking through Holiday ’25 shopping sessions to show where Rufus shows up in the funnel, how usage spikes during peak moments, and why it appears to correlate with dramatically higher conversion. Along the way, they

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49:10

Ken Moore, Mastercard Chief Innovation Officer, on...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/01/29

In this episode of Retailgentic, Scot and Ken map out how Mastercard saw agentic commerce coming early, and what they built in 2025 to prepare the ecosystem, especially around trust, identity, consent, and tokenization.We dig into: How Mastercard Foundry takes ideas from experiments → production-grade products → global scale“Know Your Agent”: registering legitimate agents (agentic equivalent of KYC/KYB) to reduce malicious bot risk“Order Intent”: adding richer context so that with consent,

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34:52

Maia Josebachvili on Stripe’s Agentic Commerce Playbook

Retailgentic | Consumer Behavior & Retail Trend ·

2026/01/22

Consumer behavior is already shifting, people are asking LLMs what to buy, building shopping lists in chat, and moving through commerce in new ways. In this episode of Retailgenic, Scot sits down with Maia to unpack what “agentic commerce” actually means, why Stripe is moving fast, and what merchants can do now to get ready for checkout inside AI experiences. They discuss:Why agentic commerce is a spectrum: fully autonomous agents vs. AI-assisted buying inside chat interfacesStripe’s four

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42:35

Jason Goldberg's Full NRF Keynote on Agentic...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/01/15

This week on the retailgentic podcast, we have an experiment for you. NRF concluded Tuesday Jan 13th and Scot's good friend and podcast partner over at the Jason and Scot show, Jason Goldberg (Chief Digital Commerce Officer at Publicis) was invited to ‘tie the bow’ on the conference in the last keynote: Commerce Disrupted: Rise of the AI Native Consumer.This episode is the audio from that presentation on 1/13/26. Jason covers:Agentic commerce, defined clearly: not “AI efficiencies,” but new

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32:43

FLASH: Google Goes ALL-IN on Agentic Commerce at NRF:...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/01/11

Today we have a special FLASH episode - no fancy intros, just the news as it's breaking at NRF.

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45:57

Hamish Gunasekara, CEO of Catalog, on Why Agentic...

Retailgentic | Consumer Behavior & Retail Trend ·

2026/01/08

Consumer behavior doesn’t change overnight, even when the technology is obvious. In this episode of Retailgentic, Scot sits down with Hamish Gunasekara to unpack why agentic commerce is inevitable, why it’s moving slower than the hype suggests, and why product data infrastructure, not checkout, is the real unlock.We cover:Why “fully autonomous shopping” is the wrong definition of agentic commerceWhy consumer habits change slower than technologyWhy global mega-catalogs don’t work (and never

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52:20

Matt Nichols Returns: What 2025 Got Right (and Wrong)...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/12/18

Matt Nichols is back, and a lot has changed since his first appearance on Retailgentic. Scot and Matt revisit the predictions he made six months ago, look at what came true far faster than expected, and dig into the infrastructure challenges that still stand between us and frictionless agentic transactions. From SKU mapping and API-first checkout to the economics of feeds and the future of retailer traffic, this episode is a full-stack view of where Agentic Commerce stands at the end of

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53:50

A Conversation with Luca Fiaschi of PyMC Labs:...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/12/11

In this episode of Retailgentic, Scot sits down with Luca to unpack a research paper that blends academic rigor with real-world implications:“LLMs Reproduce Human Purchase Intent via Semantic Similarity licitation of Likert Ratings.”The paper, co-authored with Colgate-Palmolive researchers, explores whether AI can accurately simulate human reactions to product concepts, enough to replace or accelerate traditional consumer panels, which are slow, expensive, and hard to scale.This one goes

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39:01

Mike Edmonds Explains PayPal’s Agentic Roadmap & AI...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/12/04

In this episode of Retailgentic, host Scot sits down with Mike Edmonds, PayPal’s VP of Agentic Commerce & Commercial Growth, to unpack the massive pivot PayPal has made into the Agentic Commerce era, and what it means for retailers, brands, platforms, and developers.Mike goes deep on:PayPal’s Agentic Bet: Why PayPal is going all-in on Agentic CommerceMerchant Anxiety, Explained: The real reason so many merchants are anxious about LLMsInstant Checkout 2.0: Where PayPal sees Instant

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52:16

HUMAN Security’s Stu Solomon: Inside the Agentic...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/11/25

In this episode of the Retailgentic Podcast, Scot talks with Stu Solomon, CEO of HUMAN Security, the company analyzing 20+ trillion digital interactions every week to detect bots, fraud, and now agentic AI behavior. Stu breaks down:Why bots now exceed human trafficThe 1300% growth in agentic activityHow HUMAN identifies good vs. bad botsThe rise of agentic logins, navigation, and even checkoutsWhy spoofing of ChatGPT and Perplexity traffic is explodingWhat retailers need to know about

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54:54

Salesforce’s Nitin Mangtani on Agentic Commerce, ACP,...

Retailgentic | Consumer Behavior & Retail Trend ·

2025/11/20

In this episode of Retailgentic, Scot sits down with one of the most influential product leaders in commerce technology: Nitin Mangtani, SVP & GM of Salesforce Commerce Cloud. Their relationship goes back almost two decades, intersecting at Google, during the rise of online shopping, and now again at the dawn of agentic commerce. Nitin shares his journey from supply chain analytics at i2 Technologies, to building Google’s earliest commerce products, to founding and scaling

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66 results

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