x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

Hotel Tech Insider

HotelTechReport

The HotelTechInsider podcast interviews the top leaders at the convergence of hotels, travel and technology. Guests include founders, executives, top hoteliers and industry organization leadership. Find all of the episodes at hoteltechreport.com

technology management

All Episodes

22:46

Lamington Group's MD on Aligning Tech for Extended Stay

Hotel Tech Insider ·

2024/12/10

How can a hotel brand leverage technology to enhance guest experience while maintaining a personal touch? In this episode, Stuart Godwin, Managing Director of Lamington Group, reveals the innovative strategies that have helped his company achieve over 50% direct bookings.Key Takeaways:Discover how Lamington Group's unique Room 2 product combines the best features of serviced apartments, Airbnb, and traditional hotels to cater to a diverse range of guests.Learn about the importance of a

en

29:42

Olive Living CEO on the Future of Remote Hotel...

Hotel Tech Insider ·

2024/12/02

What if you could manage 100 hotel receptions with just two staff members? In this episode, Kahraman Yigit, co-founder and CEO of Olive Living, reveals how innovative technology is reshaping the hospitality landscape and enhancing the human touch in service.Key Takeaways:Discover how Olive Living transitioned from co-living to a tech-driven hotel operator, leveraging AI and video conferencing to streamline operations and improve guest experiences.Learn about the unique implementation of

en

32:47

Pro-invest Group Director of Digital on Hiring Tech...

Hotel Tech Insider ·

2024/11/25

Are your hotel’s technology systems holding you back from achieving growth? In this episode, Howard Phung, Group Director of Digital at Australia's Pro-invest Group, reveals how a strategic tech stack can transform your hotel operations and drive significant growth.Key Takeaways:Discover the critical importance of selecting the right Property Management System (PMS) and how ProInvest successfully reduced their PMS from eight to three, with plans to consolidate further.Learn about the role

en

32:27

Cloudbeds CEO on Multimodal AI in Hotel Tech

Hotel Tech Insider ·

2024/11/19

Is the hospitality industry truly ready for a technology revolution? In this episode, Adam Harris, co-founder and CEO of Cloudbeds, reveals how innovative tech solutions are reshaping the guest experience and operational efficiency in hotels worldwide.Key Takeaways:Discover how Cloudbeds' multimodal AI is transforming data into actionable insights, enabling hoteliers to optimize revenue and enhance guest journeys.Learn about the five essential pillars of hotel operations that can streamline

en

33:33

Yotel's COO on Tech Forward Low Touch Hospitality

Hotel Tech Insider ·

2024/11/13

How can embracing change and technology redefine the future of hospitality? In this episode, Sven Goosen, Chief Operating Officer of Yotel, reveals the transformative power of tech in enhancing guest experiences and operational efficiency.Key Takeaways:Learn about the importance of a holistic tech stack and the role of customer interaction platforms like Zendesk in improving communication and satisfaction levels.Understand the balance between automation and personalized service, and how

en

31:51

Strawberry's SVP of Tech on Building a Culture of...

Hotel Tech Insider ·

2024/11/04

What if the key to enhancing your hotel’s guest experience lies not just in technology, but in empowering your staff? In this episode, Kariana Fiskvik, Senior Vice President of Technology at Strawberry, reveals how focusing on employee support can revolutionize the hospitality industry.Key Takeaways:Discover how Strawberry is leveraging generative AI to streamline employee training and enhance operational efficiency, ultimately improving guest interactions.Learn why prioritizing staff

en

32:23

Kasa CEO on Using Tech to Reimagine the Hotel P&L

Hotel Tech Insider ·

2024/10/29

Why it matters: Kasa Living, led by CEO Roman Pedan, is revolutionizing hospitality with a tech-centric approach, enhancing profitability and guest experience.Key Points:Tech Integration: Kasa has developed proprietary systems, including a PMS, trust and safety system, and self-check-in technology, to streamline operations and reduce costs.Operational Efficiency: Their labor-light model, driven by centralized services and AI, achieves a 70% gross operating profit margin, significantly

en

30:26

Royal Orchid President on the Driving Grassroots...

Hotel Tech Insider ·

2024/10/22

Arjun Balji, President of Royal Orchid Hotels, shares insights on leveraging technology to drive growth and efficiency in a competitive market.Key Points:Tech Stack Integration: Royal Orchid uses a combination of tools to create a cost-effective, seamless tech ecosystem.Cloud Migration: Initiated four years ago, the shift to cloud-based PMS has enabled real-time monitoring and daily P&L accounts for each hotel.Guest Experience: Implementing a web app for concierge services and exploring

en

38:57

Schani Hotels' Group Technology Manager on Inheriting...

Hotel Tech Insider ·

2024/09/30

How can embracing technology not only streamline operations but also enhance the personal touch in hospitality? In this episode, Christian Müller, Group Manager of Technology at Schani Hotels, reveals how innovative tech solutions are reshaping the guest experience.Key Takeaways:Discover how Schani Hotels transitioned from a traditional app-based check-in system to a seamless digital guest journey, achieving a remarkable 70% adoption rate for mobile check-ins.Learn about the importance of a

en

32:17

The Hotels Network Founder on Optimizing Your Hotel...

Hotel Tech Insider ·

2024/09/24

Are you truly maximizing your hotel’s direct booking potential? In this episode, Juanjo Rodriguez, founder of The Hotels Network, reveals the secrets behind driving revenue through innovative technology and personalization strategies.Key Takeaways:Discover how personalization can significantly enhance the booking experience, leading to higher conversion rates on your hotel website.Learn about the importance of benchmarking your hotel’s performance against competitors to identify

en

30:10

Bill LeGrand on Building the $1B Vai Resort's Tech...

Hotel Tech Insider ·

2024/09/17

How do you build a cutting-edge tech stack for a luxury resort from the ground up? In this episode, Bill LeGrand, Executive Director of Commercial Applications at Vai Resort, shares his insights on creating a guest-centric technology ecosystem that enhances the overall experience.Key Takeaways:Discover the importance of selecting the right vendors and technologies to create a seamless integration across various systems, including PMS, CRM, and booking engines.Learn about the unique

en

32:28

Pandox's Director of Distribution Breaks Down How to...

Hotel Tech Insider ·

2024/09/09

Are direct bookings always the best choice for hotels? In this episode, Jens Egemalm, Director of Distribution at Pandox, reveals the surprising truth about distribution costs and channel management.Key Takeaways:Discover why understanding the true cost of distribution is crucial for maximizing net revenue across various booking channels.Learn how to effectively analyze and compare the performance of direct bookings versus third-party channels to make informed decisions.Explore the

en

34:49

The Neighborhood Hotel's Director of Ops on the...

Hotel Tech Insider ·

2024/09/03

In this episode of Hotel Tech Insider, we sit down with Matt Shanley, the Director of Revenue and Operations at The Neighborhood Hotel. Matt shares his unique journey from software consulting to revolutionizing the hospitality industry by merging the best aspects of hotels and Airbnbs. Discover how The Neighborhood Hotel leverages cutting-edge technology to enhance guest experiences, streamline operations, and maximize revenue.What You'll Learn:The concept behind The Neighborhood Hotel and

en

26:26

CIC Hospitality's CEO on Eliminating Manual Tasks in...

Hotel Tech Insider ·

2024/08/26

CIC Hospitality leverages cutting-edge technology to enhance guest experiences and streamline operations across its 30 hotels in Scandinavia.Key Points:Hologram Receptionists: CIC uses hologram technology to project live receptionists from a central studio in Oslo, serving multiple hotels simultaneously. This innovation reduces wait times and enhances guest interactionAI and Automation:Revenue Management: Atomize and PMI systems predict staffing needs based on occupancy forecasts,

en

21:59

McDreams Hotels' Managing Director on Immediate...

Hotel Tech Insider ·

2024/08/19

In this episode, we interview Dominik Klein, Managing Director of McDreams Hotels, a budget hotel brand in Germany. Klein discusses how technology has transformed their guest experience, including implementing an open API-based PMS system, cashless payments, and digital guest journeys. He highlights the use of AI, specifically an AI assistant named Lisa, to handle guest inquiries efficiently. Klein emphasizes the importance of technology in reducing costs, improving quality, and enhancing

en

40:00

Staypineapple's President on Creating Brand...

Hotel Tech Insider ·

2024/08/12

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Dina Belon, the president of Staypineapple, a boutique hotel chain with a unique approach to hospitality. Dina shared her journey in the industry, starting from design and architecture to her current role as president of Staypineapple.Dina highlighted the importance of technology in enhancing guest experiences and operational efficiency. She discussed the extensive process of transitioning from a legacy system to a

en

31:56

Method CMO on Omnichannel Marketing Attribution in...

Hotel Tech Insider ·

2024/08/05

In this episode of Hotel Tech Insider, we had the pleasure of hosting Bridget Tran, the CMO of Method, a vertically integrated real estate management, development, and design company rooted in hospitality. Bridget shared her extensive experience in the hotel industry, having held key roles at major hotel groups like IHG, Taj Hotels, Dream Hotel Group, Nobu, and Club Porters Hotels.Bridget discussed the importance of consolidated data across departments, emphasizing the need for

en

34:43

Hansji's VP of Operations & Tech on Chain vs....

Hotel Tech Insider ·

2024/07/29

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Fred Brown, the Vice President of Operations at the Hansji Corporation. Fred shared his incredible journey in the hospitality industry, starting from a weekend night auditor to becoming the VP of Operations and Technology at his company. His growth mindset and learn-as-you-go attitude have been instrumental in his success.Fred discussed the importance of troubleshooting tech issues and boosting direct share with

en

24:41

Outsite's CTO on Building the Future of Remote Work...

Hotel Tech Insider ·

2024/07/22

In this episode of Hotel Tech Insider, we had the pleasure of speaking with Stijn Beauprez, the CTO at Outsite. Stijn shared his journey from a software developer to the CTO of Outsite, highlighting the evolution of the company over the past eight years. Outsite started with one villa in Santa Cruz and has now expanded to multiple properties across different regions, focusing on creating spaces for remote workers to build a community.Stijn discussed the importance of technology in enhancing

en

35:40

Koncept Hotels' Founder on The Role of Digital in...

Hotel Tech Insider ·

2024/07/15

In this episode of Hotel Tech Insider, we had the pleasure of hosting Martin Stockburger, the founder and managing director of Koncept Hotels, a unique limited service brand based in Germany. Martin shared insights into the innovative approach Koncept Hotels takes towards hospitality, focusing on digitalization and sustainability.Martin emphasized the importance of the company's name reflecting its core values and differentiation in the market. Koncept Hotels aims to deliver a digital and

en

65 results

Similar Podcasts

Lead With AI

Tamara Nall

Linux in the Ham Shack

Black Sparrow Media

Data Engineering Podcast

Tobias Macey

Eye On A.I.

Craig S. Smith

Reflections

Livewire Labs