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PODCAST

Hotel Tech Insider

HotelTechReport

The HotelTechInsider podcast interviews the top leaders at the convergence of hotels, travel and technology. Guests include founders, executives, top hoteliers and industry organization leadership. Find all of the episodes at hoteltechreport.com

technology management

All Episodes

28:30

Canary Technologies CEO on Reimagining the Digital...

Hotel Tech Insider ·

2025/11/04

Did you know 30–40% of guest calls to hotels go unanswered? In this episode, Harman Singh Narula, CEO and co-founder of Canary Technologies, shares how his team is tackling this operational gap while redefining the entire digital guest journey—backed by $80M in funding and multiple HotelTechAwards wins.This episode is for veteran hoteliers, brand executives, and asset managers who want to understand where guest-facing technology is headed and how AI-driven innovations, tipping solutions,

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24:48

Founder of SUM Hospitality on Running Hotels Remotely

Hotel Tech Insider ·

2025/10/27

What if you could double your hotel’s efficiency—without adding headcount? In this episode, Michael Bohler, Founder of SUM Hospitality, reveals how he’s transforming independent hotels in Switzerland into high-performing, tech-enabled operations that run smoother, smarter, and more profitably. This episode is for hotel owners, general managers, and operations leaders looking to modernize their tech stack, reduce manual work, and build more sustainable, year-round business

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27:41

Hospitality America CEO on AI-Ready Hotel Data

Hotel Tech Insider ·

2025/10/13

What happens when a 20-hotel operator treats brand data, RMS outputs, and labor costs as one system—and then points AI at it?Takeaways:Build a single source of truth: How Hospitality America centralizes Amadeus/TravelClick market data, Hilton Grow & Marriott OneYield outputs, and Actabl (ProfitSword + Hotel Effectiveness) in a Microsoft data lake to power faster decisions.Make revenue meet labor—down to the penny: Practical ways to pair booking windows, LOS, and mix with staffing models

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28:26

CEO of Port Hotels on Eliminating Manual Work...

Hotel Tech Insider ·

2025/10/07

What if your team could double productivity—without adding a single new hire? In this episode, Diego Fernández, CEO of Port Hotels, reveals how his 11-property Spanish hotel group is scaling smarter by automating repetitive work and treating technology as an investment, not a cost.Takeaways:Build for scalability, not complexity: Learn how Port Hotels is using a unified PMS ecosystem to operate 11 hotels as efficiently as one.Free your team from repetitive work: Discover how AI and

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26:22

CEO of TFE Hotels on Innovating Through Lab Hotels

Hotel Tech Insider ·

2025/09/22

What if you could design the perfect hotel room—not on paper, but by testing it in real life with 200 real guests? In this episode, Asli Kutlucan, CEO of TFE Hotels Europe, reveals how her team built a “lab hotel” in Berlin to reimagine hospitality from the ground up.This episode is tailored for experienced hoteliers, executives, and owners who want to stay ahead of shifting guest expectations, leverage new technology, and explore strategies that balance innovation with operational

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21:47

Numa Head of Operations on Scaling Front Desk Free...

Hotel Tech Insider ·

2025/09/08

What if you could run a 116-property hotel portfolio without a single traditional front desk? In this episode of Hotel Tech Insider, Julius Anders, Head of Operations at Numa, reveals how his team is redefining hospitality with technology at its core.Key Takeaways:AI-Driven Decision Making: How Numa uses data, automation, and AI to save up to 60% in payroll costs.Guest Experience Reimagined: What a fully digital guest journey looks like—from booking to checkout—without a front desk.Build

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33:06

CCO of L+R Hotels on The Future of Segmentation...

Hotel Tech Insider ·

2025/08/26

Can rethinking something as fundamental as market segmentation unlock new performance gains in hotels? Joe Pettigrew, Group Chief Commercial Officer at L+R Hotels—one of the world’s largest privately held hotel investment and operating groups—thinks so.Takeaways: • Hear how L+R Hotels is standardizing PMS, RMS, and CRS across 100+ properties to unlock scale, consistency, and better reporting. • Learn why Pettigrew believes benchmarking intelligence platforms like CoStar, Amadeus, and

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22:57

Inside Penta Hotels' Bold, All-at-Once Tech...

Hotel Tech Insider ·

2025/08/12

What do you get when a 14-property hotel brand rips out its entire legacy tech stack—and lives to tell the tale? In this episode, Josh Edwards, Operating Systems Manager at Penta Hotels, takes us behind the scenes of one of the most ambitious tech overhauls in the European hotel market.Takeaways: • Hear how Penta Hotels saved 175,000+ staff hours annually by replacing outdated systems with a next-gen stack—without sacrificing service. • Learn how to successfully manage change at scale, from

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26:37

BOB Hotels Managing Partner on Elevating Budget Stays...

Hotel Tech Insider ·

2025/07/22

Bob Hotels converted 70% OTA reliance to nearly 50% direct bookings in under a year—partly by using an AI phone agent (GoodCall) to convert phone inquiries into instant SMS-driven bookings.Can a roadside motel really outperform the compset—and become the #1 value property in an entire city—within a year? In this episode, Janis Krums, Managing Partner at Bob Hotels, reveals how his team transformed a run-down Sleep Inn into a top-rated boutique brand using a fresh tech stack, street-smart

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30:02

GCP Hospitality's VP of Strategy on Automating...

Hotel Tech Insider ·

2025/05/19

What can Four Seasons Bora Bora and a New Zealand hostel teach you about building smarter hotel tech stacks? In this episode, Michael Belanger, VP of Commercial Strategy at GCP Hospitality, unpacks the unique challenges—and surprising advantages—of managing one of the most diverse hotel portfolios in the world.Takeaways: • Learn why small and independent hotels are often more agile than global brands when it comes to adopting new technology. • Get insider strategies for tech stack decisions

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28:22

COO of Safestay on Redefining Hostel Hospitality with...

Hotel Tech Insider ·

2025/04/14

How can hostels balance cutting-edge technology with the irreplaceable value of human interaction? In this episode, Peter Zilke, COO of Safestay Hostels, reveals the secrets behind creating a vibrant community experience while leveraging innovative tech solutions.Key Takeaways:Discover how Safestay uses social media not just for marketing, but as a vital communication tool that enhances guest interaction before, during, and after their stay.Learn about the importance of a robust property

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25:42

PECR Hotels CEO on Solving the Labor Problem with...

Hotel Tech Insider ·

2025/03/18

What if a humanoid robot could revolutionize the way your hotel operates? In this episode, Filip Linek, the innovative owner of two family-oriented hotels in the Czech Republic, shares how he's leveraging AI technology to enhance guest experiences and streamline operations.Key Takeaways:Discover how Filip is integrating a humanoid robot, named Bea, to handle administrative tasks and improve communication between staff and guests, setting a new standard for hospitality.Learn about the unique

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30:33

Accor’s Global SVP on Centralizing IT Support for...

Hotel Tech Insider ·

2025/02/17

How can a hotel chain with over 5,700 properties transform its tech support into a human-centered experience? In this episode, Tariq Valani, Global SVP of Support Services at Accor, reveals the innovative strategies that are reshaping the way hotel technology is delivered and supported.Key Takeaways:Discover how Accor centralized its support services from eight regional desks to a single global function, enhancing efficiency and user experience across its diverse portfolio.Learn about the

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32:32

Capital Hotels' Group IT Director on Custom-Built...

Hotel Tech Insider ·

2025/02/10

How can leveraging technology transform the guest experience and streamline hotel operations? In this episode, Jose Suarez, the IT Director for The Capital Hotel Group, reveals how his team is redefining the hospitality landscape through innovative tech solutions.Key Takeaways:Discover how The Capital Hotel Group built a hybrid system by integrating custom features into an off-the-shelf Property Management System (PMS), enhancing operational efficiency and guest engagement.Learn about the

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32:40

Minor Hotels' Chief Commercial Officer on Automating...

Hotel Tech Insider ·

2025/02/03

How can a hotel chain leverage cutting-edge technology to redefine revenue management and enhance guest experience? In this episode, Fernando Vives, Chief Commercial Officer at Minor Hotels, reveals the transformative strategies that are setting his organization apart in the competitive hospitality landscape.Key Takeaways:Discover how Minor Hotels utilizes a proprietary forecasting system to automate pricing and optimize revenue management across over 400 properties in Europe and the

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24:55

Schulte's VP of Ops Strategy on The Future of Digital...

Hotel Tech Insider ·

2025/01/28

What if embracing digital transformation could unlock new revenue streams for your hotel? In this episode, Jason Jackson, Vice President of Operational Strategy and Integration at Schulte Hospitality, reveals how innovative technology is reshaping the hospitality landscape.Key Takeaways:Discover the impact of digital tipping software on employee satisfaction and guest experience, with over $120,000 in tips distributed in just seven months.Learn about the critical role of business

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31:19

Lark Hotels' SVP of Operations on Scaling a $1B...

Hotel Tech Insider ·

2025/01/21

How can technology enhance the human touch in hospitality without losing the essence of personal connection? In this episode, Scot Hopps, Senior Vice President of Operations at Lark Hotels, reveals the delicate balance between leveraging technology and maintaining genuine guest interactions.Key Takeaways:Discover how Lark Hotels is revolutionizing the guest experience by integrating technology that enhances service without replacing the human element.Learn about the critical role of an

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28:36

Time Hotels' COO on Building Flexible Tech Stacks for...

Hotel Tech Insider ·

2025/01/14

How can technology enhance genuine human connection in hospitality? In this episode, William Costley, COO of Time Hotels, reveals how the right tech stack can empower teams to deliver exceptional guest experiences while maintaining a strong service culture.Key Takeaways:Discover the critical role of a Property Management System (PMS) in integrating various hotel operations and enhancing guest interactions.Learn about Time Hotels' innovative approach to expanding their brand portfolio,

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29:56

Mews CEO on Lessons from Building a Hotel Tech Unicorn

Hotel Tech Insider ·

2025/01/07

Is your hotel technology stuck in the past? In this episode, Matthijs Welle, founder and CEO of Mews, reveals how innovative property management systems can revolutionize the guest experience and streamline operations.Key Takeaways:Discover how Mews is breaking down barriers between hoteliers and guests to create personalized experiences that enhance customer satisfaction.Learn about the pivotal role of tokenized payments and open APIs in modernizing hotel operations and driving revenue

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34:39

Edwardian Hotels' VP on Tech's Role Ultra Luxury

Hotel Tech Insider ·

2024/12/17

How can luxury hotels redefine the guest experience by transforming check-in and check-out into a more personalized journey? In this episode, Kris Leszczynski, Group GM at London based Edwardian Hotels, reveals innovative strategies that blend technology with exceptional service.Key Takeaways:Discover how Edwardian Hotels leverages technology to create a seamless guest journey, from pre-arrival communications to personalized in-stay experiences.Learn about the importance of integrating CRM

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65 results

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