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PODCAST

Retail Disrupted

Disrupt or be disrupted – that"s the choice facing retailers today. Hosted by leading retail analyst Natalie Berg, the Retail Disrupted™ podcast unpacks the latest trends transforming the global retail landscape. Join us for lively discussions with the industry"s brightest minds – retail CEOs, business leaders, disruptive brands, analysts and tech experts. Every week, we explore how technology is reshaping the world of commerce, how shopping habits will evolve in the future, and what retailers need

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All Episodes

28:29

Not a One-Trick Pony: Nobody’s Child Founder on...

Retail Disrupted ·

2025/05/22

Andrew Xeni is the Founder/Chairman of Nobody’s Child and Soreto, and Founder/CEO of Fabacus. He joins Natalie for a video episode which can be watched on YouTube. Andrew discusses the evolution of Nobody's Child, an M&S-backed fashion brand known for its commitment to affordability and sustainability. He shares insights on the brand's transition from pure-play e-commerce to physical retail and the importance of product diversification and brand elevation in order to achieve profitable growth. We

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21:52

World Retail Congress: What Did We Learn?

Retail Disrupted ·

2025/05/15

Andrew Busby joins Natalie live from the World Retail Congress to reflect on key takeaways from the event. They discuss why AI is only as good as the data you feed it and why Gen Z shoppers are loyal to trends and not brands, picking up on insights shared by Estee Lauder and Albert Heijn. For the second half of the conversation, they turn to sustainability in fashion retail. Are we doing enough in the West? Is the ease of buying preloved online encouraging shoppers to actually buy more clothes? And

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29:55

Delivering the Future: Amazon Leaders on AI,...

Retail Disrupted ·

2025/05/07

Live from Amazon's 'Delivering the Future' event in Dortmund, Germany, Natalie speaks to three Amazon execs about today's announcements: Rocco Bräuniger - Vice President, Country Manager Germany & Expansion Countries EU Nicola Fyfe - Vice President, Amazon Logistics Europe Sarah Rhoads - Vice President, Global Workplace Health & Safety We explore the launch of Vulcan, Amazon's first robot with a sense of touch. This is tech that Amazon says was unimaginable just three years ago and is now

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27:03

Aisle to Algorithm: David’s Bridal’s New CEO on...

Retail Disrupted ·

2025/04/03

Kelly Cook is the newly appointed CEO of David’s Bridal. She joins Natalie on the podcast to discuss how David’s Bridal is embarking on the biggest shift in its 75-year history, transitioning from a legacy bridal retailer to becoming a tech-powered retail, AI, and media powerhouse. 📺 This is a video episode and can be watched here. Kelly and Natalie explore: • How David’s plans to expand beyond wedding dresses to capture a bigger piece of the $65 billion wedding industry, leveraging first-party

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26:31

Real-Time Retail: Why Fashion Retailers Need to...

Retail Disrupted ·

2025/04/01

With extensive experience in merchandising, Beatriz Ciraudo has worked with global brands such as Lacoste, Salvatore Ferragamo, Louis Vuitton, Dior, and Chloé. Her career spans Brazil, France, and Italy, giving her a unique international perspective on merchandising and retail strategy. Now, as a Presales Consultant at Centric Software, Beatriz helps retailers and brands leverage cutting-edge AI-driven planning, pricing, and market intelligence solutions to optimize decision-making and drive

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19:15

Kingfisher’s Head of AI on Agentic AI, Visual Search,...

Retail Disrupted ·

2025/03/25

Mohsen Ghasempour is the Group Director of AI at Kingfisher. He joins Natalie on the podcast, live from the Retail Technology Show press briefing, to discuss how Kingfisher is utilising AI to drive operational efficiencies and improve the experience for customers. They discuss: AI-powered markdowns and promotions. How AI enabled Kingfisher to quickly scale its marketplace from 55,000 SKUs to over one million. How visual search and gen AI chatbots are improving the customer experience

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18:37

Sneakers and Scaling with The Sole Supplier Founder

Retail Disrupted ·

2025/03/20

It’s Neurodiversity Celebration Week. Natalie shares her own neurodiversity journey and speaks to fellow ADHD-er and founder of The Sole Supplier, George Sullivan. George is a 34-year-old founder, born and bred in London. Ten years ago, whilst working in recruitment, he started a platform to help people find shoes. Since then, that online community has grown into an 8-figure global business and a key strategic partner to some of the world’s biggest brands like Nike, Adidas, Converse, Puma, and more

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22:47

Ebay’s Global Fashion GM on Secondhand,...

Retail Disrupted ·

2025/03/18

Kirsty Keoghan is responsible for eBay’s global fashion business. She joins Natalie to discuss the evolution of the fashion category on the platform, emphasizing the importance of a frictionless experience for both buyers and sellers, and the trust built through authenticity guarantees. Kirsty shares how the competitive landscape is evolving and the impact of eBay’s decision to remove fees for private sellers. The discussion also touches on how consumer attitudes towards preloved are changing, what

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35:12

Jigsaw CEO: Uncertainty And Disruption Is Our New Normal

Retail Disrupted ·

2025/03/11

Hash Ladha, CEO of Jigsaw and former CEO of Oasis and Warehouse, joins Natalie to discuss fashion retailing, the resurgence of accessible luxury, and lessons for the next generation of retail leaders. 📺 This is a video episode and can watched on the Retail Disrupted YouTube channel here. Hash and Natalie explore: Accessible luxury – with competition intensifying, how does Hash see the sector evolving? Why there hasn’t been a “normal” year in retail since the Brexit vote in 2016. From the Budget to

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17:26

AllSaints Founder: The World Cannot Afford Fast Fashion

Retail Disrupted ·

2025/03/05

Stuart Trevor is the Founder of AllSaints and STUART TREVOR, his eponymous sustainable fashion brand that launched in 2023. He joins Natalie to talk about why he decided to launch a clothing brand that doesn’t produce any new clothes. They discuss: What inspired Stuart's move into sustainable fashion. A founder’s vision and being clear on what makes your brand special: AllSaints was a success in part because “there was nothing else like it”. Why longevity, not price, is the key to unlocking value

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25:21

Every Little (Bit of Innovation) Helps: Chatbots,...

Retail Disrupted ·

2025/02/26

Jane Mustoe, Senior Technology Director at Tesco, joins Natalie to discuss how Tesco is using tech to redefine both customer and colleague experiences. They explore: Tesco's recent innovations – GetGo and frictionless shopping, gen AI chatbots, digital twins, mobile apps for store associates, and more. All about the margins – the importance of achieving marginal gains in a low-margin industry. Always keeping an eye on future innovations and finding pockets of “reality” amongst the “hype”. Why over

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32:06

Keep the Customer in the Room: Marketing Insights...

Retail Disrupted ·

2025/02/18

Martin George, former Customer Director at Waitrose, and Jessica Cole, Senior Director Own Brand, Masterbrand, Customer Strategy & Propositions, at Asda join Natalie to discuss the evolving role of marketing in retail. They explore: Retail disruption – how has AI impacted retail marketing? How have legacy retailers responded to disruption? Which grocery innovations haven’t stuck? Customer centricity – how to embed this in the organization and learnings from other sectors. Understanding diverse

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24:14

South African Retail: Lessons from a Former Massmart...

Retail Disrupted ·

2025/02/12

Nazim Cassim is a retail veteran who served on the Massmart board during the Walmart acquisition. Today, he splits his time between South Africa and Dubai in his current role as CEO of QVWi Retail, MEA. Nazim is also a Founding Member of the Retail Institute of South Africa (RISA), whose mission is to empower the country’s retail workforce through professionalization and training. Nazim joins Natalie to discuss: The Walmart acquisition and why the retailer is doubling down on Africa. Why some

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32:25

Post-Death Consumerism

Retail Disrupted ·

2025/02/06

What happens in the digital afterlife? Do you even need to be alive to be a consumer? Should retailers and brands be thinking about a post-death strategy? VML’s Naji El-Arifi and Hugh Fletcher join Natalie on the podcast to discuss all of this and more: Digital avatars and virtual goods – what are the opportunities for brands? Why retailers need to be paying more attention to gaming. The evolution of AI and delegation of purchasing tasks. Grocery e-commerce – addressing perennial challenges with

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24:23

Powering the Pop-Ups

Retail Disrupted ·

2025/01/30

Matt Hopkins, Founder of IND!E, joins Natalie to discuss the evolution of pop-up shops, the role of small and medium-sized enterprise (SME) brands in driving innovation, and the significance of storytelling in retail. Matt shares his views on changing consumer expectations such as the heightened demand for authenticity and ethical shopping. They also delve into the trend of digitally native brands moving into physical spaces and highlight some of the challenges faced by SME challenger brands in a

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20:27

Resale Revolution with Goodwill CEO Steve Preston

Retail Disrupted ·

2025/01/21

Did you know that over 80% of the U.S. population lives within a 10-mile radius of a Goodwill store or location? Live from the NRF Big Show in NYC, Natalie speaks to the CEO of Goodwill, Steve Preston. He discusses the organization's strategic priorities, why the perception of thrifting is evolving, and the impact of digital. Steve also shares his views on what’s driving the surge in the resale market today and how Goodwill’s proximity to the customer allows for deeper community engagement. Bio:

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13:34

Co-op's Technology Director on Grocery Retail...

Retail Disrupted ·

2025/01/14

Live from the NRF Big Show, Co-op’s director of technology Ian Cox joins Natalie to discuss: NRF highlights and practical use cases for AI in food retail. How Co-op enacted digital transformation to innovate faster, scale resources, and stay agile in a rapidly changing market. The importance of service availability as a convenience retailer: delivering transformation projects with minimal impact on the customer. The relevance of quick commerce for convenience retailers. Ian’s Bio: Ian Cox is the

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49:12

Social Commerce Lessons From TikTok’s Top Candy Seller

Retail Disrupted ·

2025/01/09

How did a family-run confectionery shop in Devon become the UK’s #1 seller of sweets on TikTok? George Robinson, Managing Director of SoSweet, shares the retailer's remarkable TikTok journey which started with a Gavin & Stacey inspired clip that went viral in 2020. The business is now making millions on the platform. George and Natalie discuss: The SoSweet story – how a pandemic pivot unlocked a lucrative new channel for the family business. Monetizing your audience – how SoSweet’s early TikTok

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35:11

Personalized: Customer Strategy in the Age of AI

Retail Disrupted ·

2024/12/16

On the final episode of 2024, Natalie is joined by authors Mark Abraham and David Edelman to discuss their new book, Personalized: Customer Strategy in the Age of AI. 📺 This episode is also available as video, so head over to the new Retail Disrupted channel on YouTube to watch the conversation unfold. David, Mark, and Natalie discuss how customer expectations are evolving in this digital era, why businesses often get stuck and don’t go far enough when it comes to personalization, and how

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35:47

What Retailers Can Learn From the Navy Exchange

Retail Disrupted ·

2024/12/10

Rich Honiball is the EVP and Global Chief Merchandising & Marketing Officer for NEXCOM (Navy Exchange Service Command). He joins Natalie on the podcast to discuss: The unique role of military retail, the importance of having a clear mission, and other lessons for traditional retailers. Learnings from the launch of the world’s first Toys R Us department on a military base. Self-checkouts, frictionless experiences, and the importance of customer choice. The power of community and how Gen Z shoppers

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96 results

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