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PODCAST

Retail Disrupted

Disrupt or be disrupted – that"s the choice facing retailers today. Hosted by leading retail analyst Natalie Berg, the Retail Disrupted™ podcast unpacks the latest trends transforming the global retail landscape. Join us for lively discussions with the industry"s brightest minds – retail CEOs, business leaders, disruptive brands, analysts and tech experts. Every week, we explore how technology is reshaping the world of commerce, how shopping habits will evolve in the future, and what retailers need

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All Episodes

30:32

The 2 Trillion Dollar Retail Revolution: Inside...

Retail Disrupted ·

2025/10/29

Live shopping is transforming e-commerce. It's a $120 billion global market that's expected to hit $2 trillion by 2030. In this episode of Retail Disrupted, Natalie Berg speaks with Daniel Fisher, Head of Categories, Europe, at Whatnot - the world's fastest-growing live shopping platform. Every week, shoppers watch 340,000 hours of live content on Whatnot, helping sellers generate up to 4x more sales versus traditional e-commerce. It just may well be the "biggest business you've never heard of", in

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27:21

The Future of Retail: How Ariel Haroush and Future...

Retail Disrupted ·

2025/10/22

In this episode of Retail Disrupted, Natalie Berg sits down with global retail futurist Ariel Haroush, founder of Outform and the visionary behind Future Stores on Oxford Street. Natalie and Ariel discuss how physical retail should be reinvented for the digital age—where stores move at the speed of culture, powered by data, AI, and immersive experiences. Ariel also shares insights on brand activations like the Shein and Tesla pop-ups in the Future Stores space. Expect bold insights on experiential

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42:21

How TikTok Is Powering the Era of Discovery Commerce

Retail Disrupted ·

2025/10/15

TikTok is reshaping how people discover, explore, and buy products — and retailers are taking note. In this episode of Retail Disrupted, host Natalie Berg speaks with Paul Mears, Group Vertical Director for Retail & E-commerce at TikTok UK, about how discovery commerce is changing the path to purchase. Together they unpack the findings from TikTok’s first UK Shopping Report, discuss how entertainment and commerce are converging, and explore what brands can learn from the creators driving this new

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28:17

AI, Agility & the Future of Retail: Key Takeaways...

Retail Disrupted ·

2025/10/08

Recorded at Manhattan Exchange 2025 in Antwerp, this episode dives into how AI is transforming retail — from search and discovery to customer service and the in-store experience. Host Natalie Berg and guest Ben Sillitoe unpack the biggest tech trends shaping retail’s next chapter: agentic AI, post-purchase innovation, gamification, employee empowerment, and customer-controlled fulfilment. Expect fresh insights, real-world examples, and a glimpse into the future of how we shop. This episode is

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22:36

M&S, Ebay & Reskinned on Resale, Circular Fashion &...

Retail Disrupted ·

2025/10/01

Marks & Spencer has just launched its first dedicated resale service on eBay — powered by Reskinned. In this episode of Retail Disrupted, Natalie Berg is joined by Katharine Beacham (Head of Sustainability for Fashion, Home & Beauty, M&S), Jemma Tadd (Director of Fashion, eBay), and Matt Hanrahan (Co-Founder, Reskinned) to unpack this landmark move. 📺 This is a video episode so if you’d prefer to watch the episode, head over to the Retail Disrupted YouTube channel. There is a consensus that

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19:10

Amazon Fresh UK Stores Closing: What Went Wrong &...

Retail Disrupted ·

2025/09/26

Amazon is shutting down its 19 Amazon Fresh stores in the UK — but is this a failure or part of the innovation journey? In this episode of Retail Disrupted, host and retail analyst Natalie Berg breaks down what went wrong, whether Amazon ever really intended to become a supermarket, and what this means for the future of checkout-free stores and grocery e-commerce. Expect sharp insights on retail innovation, Amazon’s strategy, and the lessons for the wider grocery industry. 👉Subscribe to the

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31:07

Not Just Background Noise: Ola Sars on How Music...

Retail Disrupted ·

2025/09/18

How often do you notice the background music when you’re shopping? 🎶 It’s not just “noise” - it can shape how long we browse, how we feel, and even how much we spend. In this episode of Retail Disrupted, Natalie Berg sits down with Ola Sars, music tech entrepreneur and founder of Soundtrack Technologies, the world’s leading B2B music streaming service. Ola’s journey spans co-founding Beats Music (which became Apple Music) to building Soundtrack into a platform powering 80,000+ businesses across 74

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22:16

Menopause & Retail: Heather Jackson on Meeting the...

Retail Disrupted ·

2025/09/09

Menopause impacts 1 billion women worldwide — but retailers are still failing to meet their needs. In this episode of Retail Disrupted, host Natalie Berg speaks with Heather Jackson, CEO & co-founder of GenM, about how brands can better serve menopausal consumers. Discover how the MTick symbol is transforming the way women shop for menopause-friendly products, why this overlooked market represents a huge commercial opportunity, and what retailers must do to build trust, visibility, and loyalty. If

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43:25

Retail Reimagined: Matalan and Toshiba Global...

Retail Disrupted ·

2025/09/04

Big changes are happening at Matalan. The 40-year-old British fashion and homeware retailer is making major investments in its stores, products, and digital capabilities as part of a multi-year transformation programme. On this episode, Natalie is joined by Phil Hackney, Chief Operating Officer at Matalan; Katherine Davis, Chief Retail Officer at Matalan; and Martin Ward, Head of Software for the UK & Ireland at Toshiba Global Commerce Solutions. The panel unpacks Matalan's strategic shifts and

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31:07

How Disruptive Thinking Shaped Holland & Barrett's...

Retail Disrupted ·

2025/07/30

A Pilates studio, health checks, biological age testing and free consultation hubs. These are just some of the features of Holland & Barrett’s first experience store that opened in Cardiff earlier this year. On this episode, Natalie is joined by Richard Fisher, Design Manager at Holland & Barrett, leading the transformation of over 1,000 stores across the UK, Europe, and the Middle East, and Chris Newell, Creative Partner at Syn - the agency behind the new store concept. They discuss the future of

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44:01

The Future of Grocery Retail

Retail Disrupted ·

2025/07/17

We’re diving deep into the world of grocery retail in this special episode, dissecting the latest trends and innovations that are reshaping the sector. Natalie is joined by Mark Thomson, Director of Retail & Hospitality Strategy EMEA at Zebra Technologies. This video episode was recorded in a London studio. You can watch the full episode on YouTube or listen on your usual platforms! Mark and Natalie explore: Self-service: some retailers are doubling down, others are reassessing. Where have we

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21:48

From Instacart to Highstock - an eBay for Discount...

Retail Disrupted ·

2025/07/14

Camille van Horne is the co-founder & CEO of Highstock, a B2B marketplace that connects big brands with unsold inventory to high quality, global wholesale buyers. The start-up has raised $5.5 million from lead investor Greylock and Instacart co-founder Max Mullen. Camille joins Natalie on the podcast to talk about how Highstock is disrupting the liquidation space for beauty and personal care brands. They also explore AI, international market opportunities, the impact of tariffs, and Camille shares

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29:29

London Tech Week: Supply Chain Resilience with Tesco,...

Retail Disrupted ·

2025/07/09

Recorded live on stage at London Tech Week, Natalie speaks to Kuru Subramaniam, Head of Product at Tesco, Francis Castro, Vice President, Global Customer Operations at Unilever, and Saul Resnick, CEO UK & Ireland at DHL Supply Chain. They discuss: From ‘just-in-time’ to ‘just-in-case’: how supply chains are adapting to disruption. How digital twins and predictive analytics can help businesses simulate scenarios and maintain operational stability. The importance of collaboration and why, as Tesco’s

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25:05

Whistl: Why Fulfilment is the Backbone of E-commerce...

Retail Disrupted ·

2025/07/03

Whistl’s James Hayes joins Natalie on the podcast to talk about the critical role of fulfilment in e-commerce success. They discuss: The evolution of online shopping: with e-commerce now accounting for nearly 30% of UK retail sales, how can retailers evolve to meet shifting consumer demands? The delivery experience: what’s the risk of getting it wrong? Returns aren’t going anywhere, so how can retailers manage this as efficiently as possible? Should they charge for returns? What role does a 3PL

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31:12

From Skype to Starship: Ahti Heinla on Autonomous...

Retail Disrupted ·

2025/07/01

Ahti Heinla is the Co-Founder and CEO at Starship Technologies. Previously, he was one of the founders and developers of Skype. He joins Natalie on the podcast to discuss the rise of autonomous delivery and the future of grocery e-commerce. They explore: Skype’s legacy in transforming modern global communications. The future of grocery delivery: drones in the sky and robots on the ground? The economics of autonomous delivery: just how cost-effective is it for retailers to deliver by robot? Are

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32:52

Automating the Art of Negotiation: How Nibble Lets...

Retail Disrupted ·

2025/06/23

Rosie Bailey is the CEO & Co-Founder of Nibble, an AI negotiation chatbot which can agree deals in less than a minute on anything from luxury watches to your next broadband subscription. She joins Natalie on the podcast to explain how Nibble allows customers to negotiate prices directly on a retailer’s website, and how this benefits both brands and customers. They discuss the psychology behind digital negotiation (far less intimidating than haggling in-person), what happens if someone offers £5 for

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26:43

The AI Value Playbook

Retail Disrupted ·

2025/06/18

Lisa Weaver-Lambert is the author of The AI Value Playbook, an essential handbook empowering non-technical business leaders to formulate a perspective on how to leverage AI. She joins Natalie on the podcast to discuss the key findings from her book and share her views on AI’s impact on retail. Retail Disrupted listeners can use the code 20RETAIL for an exclusive discount on the book. Purchases must be made before June 26, 2025. Natalie also speaks to Richard Lim, CEO of Retail Economics, about

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19:06

Amazon Prime VP Jamil Ghani: “Prime is Not A Loyalty...

Retail Disrupted ·

2025/06/11

Jamil Ghani is the Worldwide Vice President of Amazon Prime, leading product, technology, marketing, decision science, operations, and finance teams that build and operate the membership program for over 200 million members across 26 countries. He sits down with Natalie at the end of the Amazon Prime analyst event in Seattle to discuss the latest innovations and strategic direction of Prime. They explore: The key pillars of Prime: convenience, savings, entertainment. With new Prime markets like

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22:00

Nadine Merabi: 800% Growth Was the Worst Thing That...

Retail Disrupted ·

2025/06/02

Global fashion designer Nadine Merabi shares her inspiring journey, from teaching herself how to sew by watching YouTube to becoming a successful fashion entrepreneur. She discusses the challenges and triumphs of building her eponymous brand, NADINE MERABI, emphasizing the importance of community, sustainability, and empowering women through fashion. Nadine shares the rationale for the brand's move into bricks & mortar retail and the significance of creating a positive company culture. She offers

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18:38

Pacsun CEO: “We’ve Sold 200,000 Pairs of Jeans on...

Retail Disrupted ·

2025/05/27

Pacsun CEO Brieane Olson sits down with Natalie on the sidelines at the World Retail Congress. They discuss: Staying culturally relevant: how Pacsun transitioned from a “house of brands” in malls to a purpose-driven, culture-first youth brand. Are Gen Z and Gen Alpha actually brand loyal? What are the misconceptions of these digitally native generations? The power of co-creation: how Paris Hilton and A$AP Rocky are helping Pacsun to position their stores as culture and community hubs. Physical

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96 results

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