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PODCAST

Let"s Talk Club Management

Let’s Talk Club Management is a show dedicated to giving an in-depth look at the club management profession. With insider stories of first-hand experiences to best practices from your Association leaders, CMAA looks to provide you with the best information (with a side of fun).

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All Episodes

00:56:04

Let's Talk Club Management Ep. 127 - Hiring a True CFO

Let"s Talk Club Management ·

2024/12/11

Based on the 2024 World Conference session, “Desperate to be Micro-Managed by Your Treasurer? Don’t Hire a True CFO” – Controller, Director of Finance, Chief Financial Officer – these labels all describe the head of finance in a club. What capabilities should be expected in the person managing finance and accounting in a club? It requires finance skills, business acumen, and executive presence. What should you be seeking in a great financial partner? In this episode, we’re joined by Michelle

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00:53:55

Let's Talk Club Management Ep. 126 - Have the Right...

Let"s Talk Club Management ·

2024/12/02

Our guest on this episode is Todd Bruen, the Director of Facilities & Construction, at Desert Mountain in Scottsdale, AZ. Todd has been with the club since 2012, and has an extensive background in design and construction. He is a graduate of Arizona State University with a degree in Construction Engineering and Management. Todd joins us to discuss the Capital Improvements Handbook, specifically construction project cost estimating, budgeting, contracting, and taking the project across the finish

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00:45:41

Ep. 125 - Catching Up with the 2024 Club Executive of...

Let"s Talk Club Management ·

2024/11/26

On this episode, we are thrilled to be talking to the 2024 Club Executive of the Year, Matt Lambert, CCM, CCE, CAM. In November, Club Management magazine named Matt Lambert the 2024 Club Executive of the Year. He currently serves as the General Manager/Chief Operating Officer of The Country Club at Mirasol in Palm Beach Gardens, FL. Lambert has more than 24 years of experience in the club industry. Get to know Matt in this episode!

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00:44:55

Ep. 124 - Capital Improvements Handbook: Financing...

Let"s Talk Club Management ·

2024/11/20

In this episode, we’re joined by Julie Brown, CCM, CPA. We dive in Chapters Two, Three, and Four of the CMAA Capital Improvements Handbook, a comprehensive guide designed to help club decision-makers confidently manage capital improvement projects. This episode is the second in our series of podcasts bringing this content to life, diving into the financing options and feasibility aspects of capital projects. By adopting a strategic and collaborative approach, engaging stakeholders, ensuring robust

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00:48:34

Ep. 123 - Advancing Technology in Clubs

Let"s Talk Club Management ·

2024/10/29

In this episode, we sit down with Vache Hagopian, the Chief Revenue Officer at Jonas Club Software, a CMAA Strategic Partner. Vache has extensive experience in the private club software industry and during this conversation we cover his history in CMAA’s Business Management Institute as well as his recent appointment to The Club Foundation Board of Governors for a three-year term through 2027. In this conversation we cover everything from mobile technology such as apps and tableside ordering to

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00:37:39

Let's Talk Club Management Ep. 122 - The State of the...

Let"s Talk Club Management ·

2024/10/09

On this episode of the podcast, we're sharing CMAA CEO Jeff Morgan's State of the Association speech from the 2024 Leadership/Legislative Conference. This speech offers a snapshot of where CMAA is now, how the last year has gone, and what we're looking to in the future.

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00:36:25

Let's Talk Club Management Ep. 121 - Introducing the...

Let"s Talk Club Management ·

2024/09/24

In this episode, we’re joined by CMAA National Director Joe Krenn, CCM, CCE, General Manager/CEO at Farmington Country Club. We dive into the CMAA Capital Improvements Handbook, a comprehensive guide designed to help club decision-makers confidently manage capital improvement projects. Whether it’s a new renovation or a major facility upgrade, capital improvements require a strategic and collaborative approach to ensure success. We’ll explore how clubs can engage key stakeholders, establish solid

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01:07:08

Ep 120 - The Power of Ten

Let"s Talk Club Management ·

2024/08/20

In this episode, we sat down with members of the P10 (Power of Ten) Mastermind group. These individuals hail from all over the country and have been together as a networking group for nearly twenty years. In this conversation, we cover everything—from how and why this group came together, to how someone looking for their own mastermind group could go about creating one. The evolution of this group was evident in the conversation, and listeners will be sure to glean some important morsels. Joining

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00:36:45

Let's Talk Club Management Ep. 119 - Mid-Manager Task...

Let"s Talk Club Management ·

2024/07/26

In this episode, we sat down with Casey Newman, CCM, the General Manager/COO at Lakeside Country Club, and Alexandria LaRocca, Director of Member Engagement at Beach Point Club. Casey and Alexandria are both members of the Mid-Manager Task Force and they joined us to talk about the Task Force, the challenges faced by mid-managers, and the Mid-Manager Power Hour calls. Finally, we discuss the future plans for the Task Force and how we envision it evolving to continue supporting the development of

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00:46:56

Let's Talk Club Management Ep. 118: Verified...

Let"s Talk Club Management ·

2024/07/16

In this episode, we had the opportunity to chat with Erin Schlegel, CCM, the Youth and Activities Director at Myers Park Country Club, and Rachel Richardson, one of Myers Park’s summer interns. Erin and Rachel joined us to talk about the internship experience at Myers Park as well as how that has been adjusted and tweaked to conform to CMAA’s Verified Internship Program criteria. Erin shares some of her best practices for developing and running an internship program and Rachel dives in to all of the

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00:30:14

Let's Talk Club Management Ep. 117 - Weaving Junior...

Let"s Talk Club Management ·

2024/06/26

In this episode, we’re checking in with John Gravett, CCM, CCE, Chief Executive Officer at the Granite Club in Toronto, Ontario, Canada. John was the winner of the Most Innovative Award at the 2024 Idea Fair for his submission in the Membership Development category. John joined us to share more about the Club’s Junior Member Orientation program and the success it has seen. You can find this and other entries from the 2024 Idea Fair online:

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00:56:59

Let's Talk Club Management Ep. 116: Accessible Golf...

Let"s Talk Club Management ·

2024/06/20

In this episode, we’re joined by Dave Barton, PGA, the Executive Director of the National Alliance for Accessible Golf, and Jan Bel Jan, golf course and landscape architect and a member of the Alliance Executive Board. We dive in to a conversation surrounding what the National Alliance for Accessible Golf is, what the organization aims to do, and how clubs and courses can begin to make their spaces more welcoming to individuals with disabilities. You can learn more about the Alliance at

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00:43:13

Let's Talk Club Management Ep. 115 - Service and...

Let"s Talk Club Management ·

2024/06/11

For many clubs, the season is rolling. In this episode of the podcast, we’re joined by Sam Lindsley, Search & Consulting Executive, and Chris DeChillo, Hospitality Trainer & Leadership Coach with KOPPLIN KUEBLER & WALLACE. Sam and Chris discuss what club management professionals should do to establish and maintain service excellence year-round and what the keys are to cultivating a team that is passionate about delivering exceptional service.

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00:26:22

Let's Talk Club Management Ep. 114: Sharing Gratitude...

Let"s Talk Club Management ·

2024/05/31

In this episode, we’re checking in with Bri Brookins, Assistant General Manager at Detroit Athletic Club in Detroit, MI. Bri was the winner of the Showstopper Award at the 2024 Idea Fair for her submission in the Breakthrough Ideas category. Bri joined us to share more about the Gratitude Booth and the wild success it has seen. You can find this and other entries from the 2024 Idea Fair online: https://www.cmaa.org/idea-fair/idea-fair-categories/2024/

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00:35:23

Let's Talk Club Management Ep 113 - Staff Support...

Let"s Talk Club Management ·

2024/05/22

In this episode, we’re checking in with Jeffrey Blais, CCM, CCE, CEO and GM at Wildcat Cliffs Country Club in Highlands, NC. Jeffrey was the winner of the Chairman's Award at the 2024 Idea Fair for his submission in the Staff Management and Incentives category. Jeffrey joined us to share more about his idea, a Staff Support Fund Raffle. You can find this and other entries from the 2024 Idea Fair online: https://www.cmaa.org/idea-fair/idea-fair-categories/2024/

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00:25:39

Let's Talk Club Management Ep. 112 - The 2024 State...

Let"s Talk Club Management ·

2024/04/03

On this episode of the podcast, we're sharing CMAA CEO Jeff Morgan's State of the Association speech from the 2024 World Conference and Club Business Expo. This speech offers a snapshot of where CMAA is now, how the last year has gone, and what we're looking to in the future. Read the 2023 Annual Report (https://www.cmaa.org/media/huklmu31/cmaa2023annualreport.pdf) and the 2024-2028 Strategic Plan (https://www.cmaa.org/media/qrtadkpl/cmaa2024-2028strategicplan.pdf).

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00:30:37

Let's Talk Club Management Ep. 111 - Meet 2024...

Let"s Talk Club Management ·

2024/03/21

In this episode of the podcast, we’re excited to sit down and get to know Joe Mendez, CCM, CCE. Joe is CMAA’s 2024 Chairman and has so many great insights to share with our listeners. Learn more about his path to becoming a club management professional and industry leader as well as some of the more humbling moments he encountered along the way.Don’t forget to register for upcoming events: Capital Improvement Symposium:

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01:18:54

Let's Talk Club Management Ep. 110 - World Conference...

Let"s Talk Club Management ·

2024/02/20

It’s that time again! The 2024 World Conference and Club Business Expo is just around the corner and in this episode, we preview education, voting, Open Space, and dive into the networking and other events. Kyle and Melissa will take you through the important things you need to know for the week, and they pick up some guest hosts along the way.Access Conference FAQs: https://www.cmaa.org/learn/meetings-and-events/conference/faqs/

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00:35:20

Let's Talk Club Management Ep. 109 - Demystifying the...

Let"s Talk Club Management ·

2024/01/29

For more than 20 years, World Conference attendees have had the opportunity to participate in a pre-Conference workshop unlike any other. The Bicycle Chautauqua experience encompasses physical health, mental health, and emotional health in a way that’s fun, interesting, and communal. Our guests today—Rachel Ridgeway, HR Director at Rehoboth Beach Club in Rehoboth, DE; and Roy Quini, CMAA’s manager, Design and Production—share what their first-year Chautauqua experience was like in 2023 and what

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01:04:14

Let's Talk Club Management Ep. 108 - The Best of 2023

Let"s Talk Club Management ·

2023/12/21

It’s been a great year for CMAA and so many of our members. We love to hear about our members’ success, growth, and one of the CMAA members who has had a great year is Julia Rush. Julia is the Director of Catering for Cosmos Club in Washington, DC. She’s adopted a new philosophy this year and it has brought her great experiences. We loved getting to hear about her successes this year and review some of the podcast’s wins, too! As always, please remember, you can find us on iTunes and Spotify

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146 results

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