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PODCAST

Let"s Talk Club Management

Let’s Talk Club Management is a show dedicated to giving an in-depth look at the club management profession. With insider stories of first-hand experiences to best practices from your Association leaders, CMAA looks to provide you with the best information (with a side of fun).

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All Episodes

00:29:26

Let's Talk Club Management Ep. 146 - The Evolution of...

Let"s Talk Club Management ·

2025/10/22

When you think about golf cars and personal transport vehicles, your first thought probably centers on transportation. But there is a lot more to consider – golf cars can improve the member experience, expand accessibility, enhance your service opportunities, and provide vital support for maintenance and other daily operations. In this episode of the podcast, we’re joined by Brad Schaufert, one of our partners at E-Z-GO, to talk about this important club component.E-Z-GO is a globally renowned

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00:50:30

Let's Talk Club Management Ep. 145 - Being Authentic...

Let"s Talk Club Management ·

2025/10/08

Each summer, hospitality students have the opportunity to intern at some of the most impressive clubs around the country. In this episode, we chat with Kelsey Burke, about what her internship experience was like. Kelsey is a CMAA Student Member and interned at Myers Park Country Club in Charlotte, NC. Kelsey shared what she learned and some of her advice for future interns. We talked a lot about the importance of authenticity and trying new things.

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00:30:48

Ep. 144 - Strategic Recognition

Let"s Talk Club Management ·

2025/09/17

You may have seen the social media trend where individuals are asked to try to identify different voices. We’ve seen it with supervisors, teachers, coaches, among others. And it’s now made it to the club industry. Melissa was recently catching up with members on LinkedIn and caught a cool take from Grace Mwirigi, CCM, the Assistant Manager at Northmoor Country Club in Highland Park, IL. Beyond creating the video, Grace turned this TikTok trend into a leadership lesson. We asked Grace to join us to

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00:38:22

Let's Talk Club Management Ep. 143 - Summer...

Let"s Talk Club Management ·

2025/09/10

Each summer, hospitality students have the opportunity to intern at some of the most impressive clubs around the country. We wanted to hear what that experience was like, so we invited Alexa Esquivel, a CMAA student member and intern at Houston Country Club, to the podcast to share more about her experience, what she learned, and her advice for future interns. We talked a lot about having courage and being brave enough to try new things, even when it’s outside of your comfort zone.

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01:01:41

Let’s Talk Club Management Ep. 142 - Tips and...

Let"s Talk Club Management ·

2025/08/06

On July 4, HR 1, the 2025 tax legislation was signed into law. The measure features the extension of several expiring tax cuts passed in 2017 and new tax reductions including new federal tax exemptions for qualifying tip and overtime income. There’s a lot to unpack here for clubs. In this episode, we’re joined by Brad Steele, a longtime collaborator, to talk more about what this means for the club industry. We’ll explore what we know about these two impactful changes and learn what details remain to

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00:45:00

Let's Talk Club Management Ep. 141 - Diving into...

Let"s Talk Club Management ·

2025/07/30

In this episode, we sit down with Tyler Bloom and Rachel Ridgeway, SHRM-CP, of Bloom Golf Partners to discuss Bloom Golf’s 2025 Workforce Trends Study. Released earlier this year, this study provides a comprehensive analysis of the current landscape, uncovering the expectations of workers in the golf industry, their views on career opportunities, and their thoughts on the key factors influencing their job satisfaction and retention. With a focus on both recruitment and workplace culture, this

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00:38:26

Let's Talk Club Management Ep. 140 - Exploring the...

Let"s Talk Club Management ·

2025/07/23

In June, GGA Partners and CMAA released the 2025 Club Leaders Perspective Report, a report that benchmarks operational data and examines current trends across a wide spectrum of private club facilities. On this episode of the podcast, we dive into that report and other research with Michael Gregory from GGA Partners. Access the full report on CMAA Connect:

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00:44:26

Let’s Talk Club Management Ep. 139 – Essential...

Let"s Talk Club Management ·

2025/07/01

It’s never a bad time of year to take time to review your club’s policies and procedures. They are essential for managing effectively and making sound decisions for your members, employees, and volunteer board members. What are these policies and what are the best practices for implementation? Let’s find out! In this episode, we are diving into the article “Seven Essential Policies for Your Private Club in 2025”. We are excited to have all three authors from PKF O'Connor Davies with us today to

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00:45:10

Let’s Talk Club Management Ep. 138 – Disaster...

Let"s Talk Club Management ·

2025/06/16

It is Hurricane season for our members on the Atlantic coast, running from June 1 to November 30. The National Oceanic and Atmospheric Administration (NOAA) predicts an above-normal 2025 Atlantic hurricane season. It’s the perfect time to talk about disaster preparedness specifically when it comes to communications. Marc Ray, MCM, CCE, CHAE, is an expert in this area and we are so glad to have the opportunity to tap into his knowledge today. His monograph, Hurricane Communications with Internal

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00:51:09

Let’s Talk Club Management Ep. 137 - AI Insights:...

Let"s Talk Club Management ·

2025/06/10

We are thrilled to welcome back to our podcast, our favorite cyber security experts at Pulsar Security, a CMAA Alliance Partner, for answers to our questions. Pulsar Security is a cybersecurity company whose mission extends to protect clubs and their members against malicious attacks. The company is a Veteran, privately owned business built on vision and trust, whose leadership has extensive military experience enabling it to think strategically and plan beyond the problems at hand. We are excited

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00:29:44

Let’s Talk Club Management Ep. 136 – Your 2025 Shark...

Let"s Talk Club Management ·

2025/05/16

In this episode, we’re joined by our 2025 Shark Tank competition winners: Molly Passow and Katherine Foerg from Niagara University. Their entry, Schedule Genie, uses Artificial Intelligence to assist in schedule coordination and management. You can view their whole presentation at World Conference (along with the other finalists’ presentations) on CMAA’s YouTube: https://www.youtube.com/watch?v=PYkor-0fuvM

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01:00:28

Let's Talk Club Management Ep. 135 - Wine and Leadership

Let"s Talk Club Management ·

2025/04/29

The world of wine is constantly evolving, and staying updated with the latest trends is essential for enthusiasts and professionals alike. In this episode, we welcome back to the podcast Sam Lindsley and Chris DeChillo from Kopplin Kuebler and Wallace. Sam and Chris each have extensive experience in food and beverage and bring their perspectives to how you can enhance your members’ wine experiences at your clubs. Books mentioned in this episode: Cote D’Or: A Celebration of the Great Wines of

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00:54:03

Let’s Talk Club Management Ep. 134 – Understanding...

Let"s Talk Club Management ·

2025/04/08

On this episode, we are thrilled to be talking to the researcher behind a study published in the International Journal of Hospitality Management in January. The study focused on measuring the relationship benefits of membership in a private club. Milly Njeri Ph.D., Assistant Professor at the Dedman College of Hospitality at Florida State University, joined us to dive into her research and explore the questions she asked and the results that she found. Read the article:

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00:32:15

Let’s Talk Club Management Ep. 133 – Meet 2025 Chair...

Let"s Talk Club Management ·

2025/02/24

On this episode, we are thrilled to talk to CMAA’s 2025 Chair Richard LaRocca, CCM, CCE. He shares his family history in clubs and hospitality, as well as his plans for the year and what’s most important to him. Learn more about Richard: https://www.youtube.com/watch?v=ZCR5y-RIZ_s View Richard’s acceptance speech: https://www.youtube.com/watch?v=Z1303Zc470I

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01:37:24

Let's Talk Club Management Ep. 132 - 2025 World...

Let"s Talk Club Management ·

2025/01/23

It’s that time again! The 2025 World Conference is just around the corner and in this episode, we’re chatting with our team members about events and networking, student activities, education, supporting The Club Foundation, and the Club Business Expo. Kyle and Melissa will take you through the important things you need to know for the week, and they pick up some guest hosts along the way.

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00:21:31

Let’s Talk Club Management Ep. 131 - Improv Your...

Let"s Talk Club Management ·

2025/01/13

On this episode, we are thrilled to be featuring another one of our upcoming World Conference speakers, Gary Ware, Play Consultant. Gary is a creative yet strategic Play Consultant that was brought here to make your life even better than it already is. By day, Gary helps companies and professionals level up their skills, and by night he is an improv comedian. In between all of Gary’s passions, his most desirous one is helping people become the best versions of themselves through fun and

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00:41:57

Let's Talk Club Management Ep. 130- The Art of...

Let"s Talk Club Management ·

2025/01/07

In this episode, we sit down with Conference speaker Katherine Thatcher to preview her session “The Art of Collecting and Protecting Your Collection”. Katherine is a professional art consultant providing collection asset management services to individuals, corporations, non-profits and museums. She has done appraisal work for renowned clubs such as the Olympic Club in San Francisco and Desert Mountain in Scottsdale, where she appraised over 600 works of art and continues overseeing collection

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00:45:48

Let’s Talk Club Management Ep. 129 – Best of 2024:...

Let"s Talk Club Management ·

2024/12/30

Each year, we like to wrap up the podcast by talking to a CMAA member about their wins for the year. On this episode, we are excited to be talking to Geoff Piva, CCM, General Manager/COO at Needham Golf Club in Needham, MA. Geoff started a podcast this year called The Club Manager Journal. Melissa first got served the podcast via suggested title in her listening and was instantly struck by the authenticity of the discussion. Over the past three years, he has been on a journey of self-awareness and

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00:51:48

Let's Talk Club Management Ep. 128 - Best of 2024:...

Let"s Talk Club Management ·

2024/12/19

Each year, we like to wrap up the podcast by talking to a CMAA member about their wins for the year. In this episode, we sat down with Jennifer Mang, CCM, CCE, General Manager at Wyoming Valley Country Club. Jennifer share with us her unique career path full of steps both backwards and forwards, ultimately landing here where she is now. Jennifer loves the club industry and credits her successful path to her chapter colleagues and CMAA for the amazing education she received and the invaluable

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00:56:04

Let's Talk Club Management Ep. 127 - Hiring a True CFO

Let"s Talk Club Management ·

2024/12/11

Based on the 2024 World Conference session, “Desperate to be Micro-Managed by Your Treasurer? Don’t Hire a True CFO” – Controller, Director of Finance, Chief Financial Officer – these labels all describe the head of finance in a club. What capabilities should be expected in the person managing finance and accounting in a club? It requires finance skills, business acumen, and executive presence. What should you be seeking in a great financial partner? In this episode, we’re joined by Michelle

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145 results

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