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PODCAST

The Ops Experts Club Podcast

The Collab Team

Welcome to the Ops Experts Club Podcast! What does it take to run 7 and 8 Figure privately launched businesses? It takes a lot more than one entrepreneur - it takes a team of people who can get granular enough to push the overall vision forward. Aaron, Terryn and Savannah have supported big name entrepreneurs such as: Pete Vargas III, Pace Morby, Keith Yackey, Dr. Dharius Daniels, Steve Harwood and more. What allows entrepreneurs like them to scale, is a team like this. The Collab Team has been

business management

All Episodes

27:59

81. Why Teams and Vision Matter More Than Hustle with...

The Ops Experts Club Podcast ·

2025/09/11

SUMMARY: In this episode, Aaron sits down with Dr. Jim Bob Haggerton—entrepreneur, chiropractor, and leadership coach—to explore the realities of running businesses, facing setbacks, and redefining success. Dr. Haggerton shares his journey from building a thriving chiropractic practice, to experiencing a life-altering injury, to reinventing himself as a multi-business entrepreneur. Together, they discuss lessons in leadership, the dangers of over-dependence on yourself, the power of building a

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22:59

80. Audit Before You Break: Fixing Hidden Cracks in...

The Ops Experts Club Podcast ·

2025/09/04

SUMMARY: In this episode, Aaron and Terryn dive deep into the importance of auditing your business before it breaks under pressure. From hidden subscriptions draining your bank account to financial blind spots, staffing inefficiencies, and customer fulfillment gaps, they reveal where visionaries often overlook critical cracks in their operations. Packed with practical advice, real client examples, and a reminder to drop the “sacred cows,” this conversation shows why fresh eyes and honest audits are

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24:44

79. From Job Description to Onboarding: The Complete...

The Ops Experts Club Podcast ·

2025/08/28

SUMMARY: In this episode, Aaron and Terryn dive deep into the recruiting process—sharing the exact steps The Collab Team uses to help businesses find and hire the right people. From writing job descriptions and setting clear role expectations, to fishing in the right talent pools, to using tests and live-fire scenarios, they reveal the “secret sauce” of effective recruiting. The conversation also covers how to avoid common hiring mistakes, the importance of cultural fit, and how onboarding can make

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24:22

78. From Overworked to Out-of-Office: Building a Real...

The Ops Experts Club Podcast ·

2025/08/21

SUMMARY: Can you really take a vacation as a leader? In this episode, Aaron and Terryn dive deep into the operational and psychological barriers that often prevent entrepreneurs and team leads from stepping away. They explore the importance of intentional planning, strong SOPs, and trusting your team in order to take a true break. Plus, they reveal how stepping away can actually elevate your team and even help you identify tasks you no longer need to own. Packed with personal stories, practical

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23:39

77. Count the Cost: What It Really Takes to Sell Digital

The Ops Experts Club Podcast ·

2025/08/14

SUMMARY: In this episode, Aaron and Terryn dive deep into the world of building and scaling digital products. Whether you're transitioning off stage, looking to turn your expertise into a course, or exploring scalable ways to monetize your audience, this conversation delivers a realistic look at what it actually takes. From strategy and structure to fulfillment, pricing tiers, and the realities of launching at digital speed, the duo shares hard-earned wisdom from working with top names in the

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23:37

76. When to Hire Full-Time: The Fractional vs. FTE...

The Ops Experts Club Podcast ·

2025/07/31

SUMMARY: In this episode, Aaron and Terryn dive deep into a critical question that growing businesses often face: when is it time to move from agency or fractional support to hiring full-time team members? They explore the real costs—both financial and operational—of sticking with part-time help too long, the role of SOPs in smooth transitions, and how to approach hiring decisions with strategic clarity. Whether you’re overwhelmed with part-time hires, approaching a growth phase, or managing team

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23:50

75. Lessons in Smart Scaling and Strategic Partnerships

The Ops Experts Club Podcast ·

2025/07/24

SUMMARY: In this episode, Aaron and Terryn reflect on their recent conversation with Mark Zook, CEO of Staus and Horizon Structures, who brings a fresh perspective from the world of Amish-built physical products. They explore how Mark has grown and diversified by staying true to a core offer while seizing adjacent opportunities—whether business, customer, or partner-related. The hosts break down how entrepreneurs can grow responsibly by: Honoring the “magic” of what already works Identifying

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25:57

74. How to Run Two Ops Machines Without Burnout with...

The Ops Experts Club Podcast ·

2025/07/17

SUMMARY: From Amish Roots to CEO: How Mark Zook Scaled Two Multi-Million Dollar Ops Businesses In this episode, we sit down with Mark Zook, a sharp young entrepreneur raised in an Amish family who now leads two powerhouse operations: Stoltzfus Structures and Horizon Structures. Mark shares his incredible journey from full-time labor at age 14 to becoming CEO — all without stepping outside the family business. We dive into lessons learned from scaling with sub-shops, building retail networks, tapping

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23:44

73. How to Create Effective KPIs for Your Team

The Ops Experts Club Podcast ·

2025/07/10

SUMMARY: In this episode,Terryn and Aaron dive into the critical topic of metrically measuring your team’s performance using Key Performance Indicators (KPIs), a cornerstone of the Entrepreneurial Operating System (EOS). They explore how to create meaningful KPIs that align with job descriptions, org charts, and business goals to drive accountability and success. This episode includes practical steps for building KPIs, starting with clear job descriptions that outline measurable outcomes. Terryn

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27:04

72. SOPs, KPIs, and People Power: Insights from Delta...

The Ops Experts Club Podcast ·

2025/07/03

SUMMARY: In this episode, Aaron and Terryn dive into the fascinating world of oil and gas operations with special guest Greg Thomas, President of Delta Oil and Gas. Broadcasting from Fort Worth, Texas. Greg shares his journey from geology and finance to leading a thriving company with field offices in Breckenridge, Texas, and a geologic office in Boulder, Colorado. With a unique perspective on operational excellence, Greg reveals how his team has achieved remarkable 98% efficiency through the

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23:43

71. The Often Unspoken Art of Offboarding Clients

The Ops Experts Club Podcast ·

2025/06/26

SUMMARY: In this episode Ben steps in for Aaron, who’s soaking up the sun in Belize, to dive into the art and science of client offboarding. Joined by Terryn, they explore the bittersweet moment when a client is ready to fly solo after a successful collaboration. The discussion covers the importance of a smooth offboarding process, from wrapping up projects and transferring assets to ensuring clear communication and maintaining a stellar reputation. They share practical tips, like using a 30-day

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23:00

70. How Fast Can You Start Making Money Off a New Hire

The Ops Experts Club Podcast ·

2025/06/19

SUMMARY: In this episode, Aaron and Terryn dive into a critical topic for visionaries and operators alike: How fast can you start making money from a new hire? They explore the complexities of hiring, onboarding, and setting realistic expectations for return on investment (ROI) when bringing new team members into your business. From navigating the financial strain of hiring to balancing the need for experienced doers versus raw talent, Aaron and Terryn share practical insights on aligning new

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21:42

69. The Need for Speed: Balancing Growth and Team...

The Ops Experts Club Podcast ·

2025/06/12

SUMMARY: In this episode, Aaron and Terryn tackle the critical topic of "The Need for Speed" in growing a coffee shop business. Aaron and Terryn dive into the challenges visionaries face when pushing for rapid growth while managing teams effectively. They explore the delicate balance between driving speed in business operations and setting realistic expectations for new hires to avoid burnout and turnover. The hosts emphasize the importance of creating repeatable systems and a strong onboarding

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23:11

68. How to Stay Focused on Your MMM (Main Money Maker)

The Ops Experts Club Podcast ·

2025/06/05

SUMMARY: In this episode, Aaron and Terryn tackle a common challenge for entrepreneurs: staying focused on what drives the most revenue. With 33-34 clients under their belt, the duo dives into the art of avoiding "shiny object syndrome" and keeping the main thing the main thing. They discuss how visionaries often get distracted by new ideas or peer influence, pulling resources away from proven revenue streams like Collab’s bread-and-butter retainers—helping businesses identify team gaps, create

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25:36

67. What Makes for a Successful Operations Team?

The Ops Experts Club Podcast ·

2025/05/29

SUMMARY: In this episode, Aaron welcomes back OG co-star Ben Clatterbuck to dive into the art and science of building a high-performing operations team. With Terryn taking a break, Ben steps in to share his extensive experience managing diverse accounts at Collab, from high-level retainers to project blocks, across brick-and-mortar and online education businesses. The conversation tackles a common pain point for visionaries: operational frustration. Ben and Aaron explore why some operations teams

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20:09

66. How Much Team Do You Really Need? Metrics,...

The Ops Experts Club Podcast ·

2025/05/15

SUMMARY: In this episode, Aaron and Terryn tackle the critical question: How many team members do you really need? They dive into the challenges of hiring and scaling, emphasizing the importance of metrics over gut decisions. Key insights include maintaining labor percentages (10-12% for online businesses, 18-22% for brick-and-mortar), inventorying team time with tools like the Gap Analyzer (available at gapanalyzer.com), and planning methodically for growth to avoid over-hiring. The hosts

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23:28

65. Cleaning Up Your Back of Shop - Your Finances

The Ops Experts Club Podcast ·

2025/05/08

SUMMARY: In this episode, Terryn and Aaron dive into the critical topic of cleaning up your business's financial back of shop. From understanding your numbers to avoiding common pitfalls, they explore why many visionaries feel anxious about their finances and how to overcome it. Key discussions include the importance of aligning contracts with financial clarity, implementing systems to manage payments, and conducting tech stack audits to eliminate wasteful spending. Learn practical steps like

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23:23

64. When, Who and How to Hire

The Ops Experts Club Podcast ·

2025/05/01

In this episode: In this episode, Aaron and Terryn unpack the complexities of hiring decisions: when to hire, who to bring on board, and how to do it effectively. They explore the pros and cons of hiring internally versus engaging an agency, emphasizing the importance of aligning hires with your budget and growth goals. From building a leadership team of “leader-doers” to navigating the pitfalls of overhiring, they share practical strategies to avoid costly missteps, like the dreaded scenario of

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22:56

63. Growing Your Brand to a Profitable Exit

The Ops Experts Club Podcast ·

2025/04/24

In This Episode: In this inspiring episode of The Ops Experts Club, Aaron and Terryn sit down with Brett Swartz, founder of Capital Gains Tax Solutions and author of the Amazon bestseller Building a Capital Gains Tax Exit Plan. Brett shares insights from his book and his passion for helping entrepreneurs and investors achieve financial freedom through innovative tax strategies. He also dives into the power of goal setting, drawing from his and his wife Melanie’s mission-driven approach to life,

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25:51

62. How to Avoid Death by a Thousand Meetings

The Ops Experts Club Podcast ·

2025/04/17

SUMMARY: In this episode, Aaron and Terryn dive into the all-too-common struggle of "death by meetings" and share actionable strategies to reclaim your time and boost operational efficiency. Fresh off a whirlwind week of coast-to-coast travel and back-to-back meetings, Aaron and Terryn unpack the challenges of meeting overload and offer practical tips for business leaders, visionaries, and ops professionals alike. From identifying when a meeting is truly necessary to defining clear deliverables

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102 results

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