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PODCAST

Future Picks

Branchspace On Air

Learn about the latest pics you always wanted to know in terms of technology, get inspired by cutting-edge insight into airline, airport and other travel retail practices and state-of-the-art digital customer experiences. Who we are? A bunch of tech-savvy people obsessed with great customer experiences. We are reinventing digital for airlines, airports, rail, cruise, and hospitality.

leisure aviation

All Episodes

00:35:38

Transformational Airline Retailing Strategies — Panel...

Future Picks ·

2024/07/01

The transformation of the airline industry through digital strategies is gaining more momentum than ever. This panel discussion raises important questions to some of the best airline examples like LATAM, Lufthansa Group and AirAsia.Watch the full discussion than took place at FTE Dublin 2024 (June 11-13) Moderator: Eric Leopold. Founder of Threedot. Contribution by: — Ricard Vila, CDO of LATAM — Keith Martin, Senior Strategy Manager at Lufthansa Group — Wong Mei Hong, Head of Ancillary Revenue

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00:24:30

How Digital Identity is changing the way we travel

Future Picks ·

2024/06/26

How will digital identity increase the passenger experience and improve airport operations? This panel discussion reveals many of the answers we’re looking for in this industry. See it from the different perspectives of: - Vanessa Calvo, Head of Funding and Innovation Trends department at Aena - Bill Carleton, Director, Advanced Recognition Systems at NEC Corporation of America - Harvey Tate, Human API - Digital Transformation, IAG - Ursula Silling, CEO of Branchspace Moderated by Andrew Price,

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00:24:30

Fully Integrated Digital Identity Travel with...

Future Picks ·

2024/06/19

This session took place at FTE Dublin 2024 (11-13 June). Branchspace and British Airways have been collaborating to test the first fully integrated digital identity travel experience. From shopping for flights to arrival. Starting on a journey from London Heathrow to Rome Fiumicino. What can we learn from these efforts and do we now globally scale such efforts? Ursula Silling, CEO of Branchspace, presented the vision of Branchspace when it comes to integrating Digital Identity in Travel. Harvey

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00:33:08

Digital Identity to Enable Customer Centricity | IATA...

Future Picks ·

2024/05/27

Watch the full panel discussion at IATA Innovation Day (Apr 25-26) on Digital Identity to Enable Customer Centricity. Surely an extremely insightful talk with Ursula Silling, CEO of Branchspace, joined by William Warbington, Director Innovation Strategy Planning at SkyTeam, Vikas Bhola, CEO of NeoKe, Vladimir Vujovic, Senior Digital Innovation Manager at SICPA, Louise Cole, Head of Customer Experience and Facilitation at IATA, and Kat Morse, Senior Manager Innovation & Partnerships at

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00:09:09

Rethinking Stopover Experiences with Triplake Stop &...

Future Picks ·

2024/05/23

Get exclusive access to our session at IATA Innovation Day (Apr 25-26) with Ursula Silling, CEO, and Andrew Webster, Director of Airline Offer & Order Consulting. Discover how we're transforming the stopover experience for modern travelers with our innovative Triplake Stop & Stay solution. With thorough customer research, we reveal the significant challenges and potential of stopovers. Learn how airlines can leverage these insights to enhance their offerings and meet evolving customer

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00:18:01

Grow a Successful Team with Kamila Stasik

Future Picks ·

2024/05/16

Kamila Stasik is the General Manager of our technology centre in Kraków, Poland.Today we’re talking about setting up a growing team for success in our organization. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Twitter: https://twitter.com/branchspace Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook:

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00:07:43

Your personal travel boutique in your pocket | Dorota...

Future Picks ·

2024/03/07

Dorota is the Product Manager of our Triplake Mobile App solution, and today we’re talking about how airlines can improve customer experience using mobile apps.In Dorota's own words: "Hello everyone, I’m thrilled to be here today. I’ve had the joy of being the Product Manager for Triplake Mobile Apps for almost two years now.I’m all about mobile apps and aviation—it’s where my passion flies high! In my role, I get the exciting opportunity to blend these interests daily." What

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00:02:33

3 things airlines can do today to get ready for...

Future Picks ·

2024/01/31

In a recent discussion, David Turton, Chief Technology Officer at Branchspace, shared valuable insights on how airlines can embrace modern retailing. Here are three key strategies he recommends for airlines to implement today:1. Decoupling Legacy Systems with Pragmatic APIs: A crucial consideration is the abstraction of details and the implementation of pragmatic APIs to disconnect from legacy environments. This ensures a seamless separation between the consumer-facing digital experience and the

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00:05:44

Triplake: Turning your digital eco-system into a...

Future Picks ·

2024/01/30

Dive into the world of seamless digital commerce and exceptional customer experiences with David Turton, CTO at Branchspace — digital reinvented, as he shares the successes of our valued customers using, or about to launch, the Triplake dynamic retailing platform. Our customers' stories span various approaches. Some airlines boldly opt for a transformative journey, replacing their entire digital ecosystem at once. Triplake becomes their partner of choice, offering a platform covering all

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00:01:28

Navigating Challenges in the Aviation Industry's...

Future Picks ·

2024/01/17

Extract from an interview with Ursula Silling, CEO at Branchspace, and Michael Huynh, Founder and Managing Director at Branchspace. At World Aviation Festival, Lisbon, 2023. Website &

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00:02:48

How to build a business case for transitioning into...

Future Picks ·

2024/01/17

Extract from Panel participation “Blazing the Trail to Offer/Order Transformation—Managing the Pain”, with Radu Iliescu, Director of Digital Solutions & Consulting at Branchspace. T2RL Engage, London, September 2023. Website &

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00:01:55

Transitioning into offer and order management

Future Picks ·

2024/01/17

Extract from Panel participation “Blazing the Trail to Offer/Order Transformation—Managing the Pain”, with Radu Iliescu, Director of Digital Solutions & Consulting at Branchspace. T2RL Engage, London, September 2023. Website &

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00:08:42

How A.I. will impact the airline industry

Future Picks ·

2024/01/11

Some of us are very excited about it. Others fear that it will take over the world. Whether you like it or not, there’s a hype for the rise of AI, and it will definitely impact the airline industry. In this video, our management team share their thoughts on the diverse aspects of AI, from dynamic digital experiences to real-time interaction personalization. Join us on this exploration of AI's role in reshaping the future of airline operations and the customer experience. #airlineindustry

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00:02:42

How Triplake helps create customer centric...

Future Picks ·

2023/12/06

Getting personal — How Triplake helps to create truly customer-centric experiences as part of the digital transformation journey Extract from an interview with Ursula Silling, CEO at Branchspace, and Michael Huynh, Founder and Managing Director at Branchspace At World Aviation Festival, Lisbon, 2023 Website &

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00:03:24

How Branchspace uses investment to help airlines to...

Future Picks ·

2023/12/01

Extract from an interview with Michael Huynh, Founder and Managing Director at Branchspace and Ursula Silling, CEO at Branchspace at World Aviation Festival, Lisbon, 2023 Website &

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00:16:28

Branchspace Session at World Aviation Festival

Future Picks ·

2023/10/24

Starting with a very entertaining scene of what it means to build a customer-centric experience, our team presented at World Aviation Festival our ways to get airlines to modern retailing. #airlineindustry #customercentric #digitaltransformation Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Twitter: https://twitter.com/branchspace Instagram:

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01:01:41

The Path to Modern Retailing – IATA Digital...

Future Picks ·

2023/10/19

Modern retailing is no longer an option for airlines; it has become a necessity. However, the path to modern retailing varies depending on the specific circumstances of each airline. Get deep insight on the future of air travel in the retailing space and the role that digital innovation plays with our management team. #airlineindustry #customercentric #digitaltransformation Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn:

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00:25:36

Branchspace at the heart of modern retailing in London

Future Picks ·

2023/09/22

We’re in Oxford street, London. At the heart of modern retailing. Join us for a conversation with Branchspace Management team: our CEO, Ursula Silling, our CTO, David Turton, and our Director of Digital Solutions and Consulting, Radu Iliescu. They talk about how the transition to modern retailing will impact the way we travel, and what it means for airlines and the expectations of today’s traveller. #airlineindustry #customercentric #modernretailing Website & Social Website:

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00:15:20

A conversation with Patrick Murphy at Future Travel...

Future Picks ·

2023/06/16

Patrick Murphy brings over three decades of invaluable expertise in the airline industry, having held key leadership positions throughout his distinguished career. He served as the Chairman of the Board of Ryanair, where he spearheaded the airline's remarkable transformation from a traditional regional carrier into a renowned low-cost airline. Widely recognized for his instrumental role in creating a highly successful business model, Patrick Murphy laid the foundations for Ryanair to become a

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00:41:13

Revenue Management and Offer Creation with AI - Panel...

Future Picks ·

2023/06/14

In this video, we bring you an engaging panel discussion that took place at the Future Travel Experience in Dublin. Our esteemed panel of industry experts came together to discuss the fascinating intersection of Revenue Management and Offer Creation with AI. #airlineindustry #customercentric #digitaltransformation Moderator: Ursula Silling, CEO of Branchspace: https://www.linkedin.com/in/ursula-silling-do-things-differently/ Panel: - Paul Carroll, Chief Revenue & Network Officer at AirAsia:

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52 results

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