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PODCAST

Hospitality Daily Podcast

Josiah Mackenzie

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

business places & travel

All Episodes

46:14

How Hotel Design Shapes The Guest Experience -...

Hospitality Daily Podcast ·

2025/10/21

In this episode, our innovation correspondent Matthias Hüttebräuker explores the power of hotel design with LIND + ALMOND's Pernille Lind, the award-winning designer behind Hotel Sanders in Copenhagen and The Newman in London. Together, they examine how thoughtful design influences how guests feel, move, and connect. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my

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8:05

What Gives Me Hope in Hospitality Now - Chris Green,...

Hospitality Daily Podcast ·

2025/10/20

Chris Green, President of Humanitarian Hotels, shares what gives him hope in hospitality today. As the industry faces rising costs and flat forecasts, he explains how leaders can rebuild optimism through care, connection, and investing in their people. Also see: Hospitality as an Engine for Generosity: How Humanitarian Hotels Operates with Excellence & Gives Away 100% of ProfitsCalled to Use Your Gifts for Good (podcast w/ Fr. Mike Schmitz) A few more resources: If you're new to

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27:13

Hospitality as an Engine for Generosity: How...

Hospitality Daily Podcast ·

2025/10/19

In this episode, Chris Green, President of Humanitarian Hotels, shares how his organization gives away 100% of its profits to charity -- while operating with world-class excellence. He explains how hospitality can become an engine for generosity, where every associate, guest, and community benefits -- and challenges us to rethink what it means to pursue what's good.Links to learn more:Humanitarian Hotels Founder's StoryBusiness as a Force for Good: The Humanitarian Hotels Story (video with

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23:20

Inside Universal Music's Big Bet on Hospitality -...

Hospitality Daily Podcast ·

2025/10/17

In this episode, Oscar Serrano shares how UMusic Hotels, a joint venture between Universal Music Group and UMusic Hospitality & Lifestyle, is reimagining hospitality at the intersection of music, entertainment, and culture. He explains how the concept evolved from the idea of connecting music superfans with real-world experiences to opening the first property in Madrid, complete with live performances, retail collaborations, and cultural programming.Also see from Oscar: How Operational Insight

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16:15

How Operational Insight Fuels Commercial Success in...

Hospitality Daily Podcast ·

2025/10/16

In this conversation, Oscar Serrano shares how his deep operational experience has shaped the way he leads commercial strategy today. From growing up in Majorca—where tourism is part of daily life—to leading global hospitality brands, Oscar explains why understanding every aspect of operations is essential to delivering both exceptional guest experiences and strong business results.You’ll hear how this operational mindset influences sales, marketing, and brand development at UMusic Hospitality, and

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15:50

Don’t Cut PR: How Communications Drive Hospitality...

Hospitality Daily Podcast ·

2025/10/15

In this conversation hosted by Nancy Mendelson, hospitality marketing veteran Victoria Feldman de Falco, principal and co-founder of Redpoint, shares how consistent communication — even in challenging times — can drive long-term success for hospitality businesses.With more than four decades of experience shaping stories for hotels, destinations, and cruise lines, Vickie has been recognized as one of HSMAI’s Top 25 Extraordinary Minds and received the organization’s Winthrop W. Grice Award for

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31:24

Marketing × Operations: Teamwork for Topline Growth...

Hospitality Daily Podcast ·

2025/10/14

In this conversation hosted by Nancy Mendelson, hospitality marketing veteran Victoria Feldman de Falco, principal and co-founder of Redpoint, shares how marketing, PR, and operations teams can work together to drive topline growth in hospitality. Drawing from more than four decades of experience leading bold, award-winning campaigns, Vickie explains why communications shouldn’t operate in silos — and how general managers play a crucial role in aligning strategy across the business.You’ll hear

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17:10

Unlocking the Big Wins in Hotel Profitability Today -...

Hospitality Daily Podcast ·

2025/10/13

In this episode, Steven Moore, CEO of Actabl, shares insights from his recent presentation at The Lodging Conference on how hotel owners and operators are finding wins in a challenging market. He explains how owners and operators are protecting profitability by focusing on the two biggest drivers of performance today: labor and culture.Steven discusses why labor represents the most powerful lever in hotel profitability, sharing data-backed examples of both success and failure, and explores how

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10:59

Reflections from The Lodging Conference: How...

Hospitality Daily Podcast ·

2025/10/12

In this episode, Josiah Mackenzie talks with Steven Moore, CEO of Actabl, about what makes The Lodging Conference such a special event for hospitality leaders. Together they explore the conversations, connections, and collaborations that define the conference -- and what those dynamics reveal about how the hotel industry really works. Listeners will take away insights on building stronger relationships, communicating effectively, and creating events and environments that benefit everyone in

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38:38

Deep Dive: AI in Hospitality Now (Destination AI 2025...

Hospitality Daily Podcast ·

2025/10/11

What’s really happening with AI in hospitality right now?In this episode, Josiah Mackenzie explores this with Drew Potter of Actabl, who brings a rare mix of hotel operations experience, hands-on AI experimentation, and a technology-provider perspective. Fresh from the Destination AI Summit in Washington, DC, Drew shares what’s changed over the past year, what’s actually working inside hotels today, and where guest expectations are heading next.From analyzing guest feedback with AI to preparing for

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9:05

AI & the Associate Experience in Hospitality - Andrew...

Hospitality Daily Podcast ·

2025/10/09

In this episode, Andrew Arthurs, President and Chief Operating Officer at Actabl, and former CIO for some of the world’s largest hotel management companies, shares how AI and smart data use are elevating the associate experience in hospitality. He explains why digitizing manual workflows isn’t just about efficiency but about empowering teams and improving operations. You’ll hear his perspective on where to start, how to approach data strategy, and why the best tech initiatives begin with

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15:19

Accelerate Your Hospitality Career by Creating Value...

Hospitality Daily Podcast ·

2025/10/08

In this episode, Andrew Arthurs, President and Chief Operating Officer at Actabl, shares how hospitality professionals can accelerate their careers by creating value through problem-solving. Drawing on his experience as a former Chief Information Officer for major hotel management companies, Andrew explains why the most successful leaders start by asking the right questions, focusing on the real problems to solve rather than the technology itself. He also reveals a simple framing question that helps

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6:33

Managing Labor Costs Through Cross-Functional...

Hospitality Daily Podcast ·

2025/10/07

In this episode, Andrew Arthurs, President and COO of Actabl, joins us to discuss one of hospitality’s biggest challenges: managing labor costs. Drawing on his experience leading at the largest hotel management companies and his recent articles in Hotel Management, Andrew shares how top hotel operators are enhancing labor efficiency through cross-functional collaboration and data-driven decision-making.Read Andrew's articles:Hotel's talent crisis is getting worse: How empathy can helpLabor

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8:19

What Smart Hotel Owners Are Focusing on Now - Andrew...

Hospitality Daily Podcast ·

2025/10/06

This week, Josiah Mackenzie and Andrew Arthurs are in Phoenix for The Lodging Conference, talking about what’s top of mind for hotel owners and investors today. Andrew, who is President and COO of Actabl, shares how the smartest owners are thinking about people, partnerships, and technology to protect and grow asset value.Also see: Building Trust & The Network Effect in Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with

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12:17

Building Trust & The Network Effect in Hospitality -...

Hospitality Daily Podcast ·

2025/10/05

Andrew Arthurs was previously CIO for some of the world’s largest hotel management companies and is now President and Chief Operating Officer of Actabl, embodying what it looks like to live and lead with hospitality.In this episode, Andrew teaches us about the network effect in hospitality: how trust and relationships built over time shape careers, companies, and leadership.Also see: Brené Brown's "marble jar" analogy and building trustWhy Great Hospitality Leaders Always Return to

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10:37

What I Learned About "Speaking Owner" as a Hotel GM -...

Hospitality Daily Podcast ·

2025/10/04

Before her role today at Actabl, Shanell Marinuzzi learned the importance of "speaking owner" as a hotel general manager, connecting her work building culture and driving performance in a way that resonates with investors. In this episode, she shares how knowing the numbers, aligning team goals, and translating results into owner-friendly language helped her drive buy-in and deliver results. A few more resources: If you're new to Hospitality Daily, start here. You can send me a

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25:01

The Secret to Unlocking Performance: Your Technology...

Hospitality Daily Podcast ·

2025/10/03

In this special bonus episode, Megan Yagoda Kaplan, Senior Vice President of Customer Experience at Actabl, explains how hotel leaders can unlock performance from technology by partnering with customer success teams. With a background in consulting and a team of former hoteliers, Megan shares how Actabl helps operators align tech adoption with strategic goals and measurable outcomes. This episode shows why customer success is the key to driving real results in hospitality today.Links:Request a

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16:10

How Tech Gave Me Time Back and Made Me a Better...

Hospitality Daily Podcast ·

2025/10/03

Before her role today at Actabl, Shanell Marinuzzi built a reputation as a hotel fixer, turning around underperforming properties. In this episode, she shares how relying on pen, paper, and spreadsheets became a limiting factor for her -- and how technology gave her time back to focus on guests and her teams. She also explains why adoption is the real key to results, and what leaders can do to make new tools stick.Also see: The Hotel Fixer: Turning Around Performance Through Leadership and

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15:08

The Hotel Fixer: Turning Around Performance Through...

Hospitality Daily Podcast ·

2025/10/02

Shanell Marinuzzi has been called in again and again to turn around underperforming hotels. In today’s episode, she shares how she did it: building culture, lifting morale, and driving performance without big budgets.Also see: This Is Where Hotel Teams Win or Lose Today - Shanell Marinuzzi A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from

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11:46

This Is Where Hotel Teams Win or Lose Today - Shanell...

Hospitality Daily Podcast ·

2025/10/01

In this episode, we hear from Shanell Marinuzzi -- a hospitality leader known for turning around hotel performance and building strong teams -- who now helps hotel companies through her work at Actabl. She begins by recapping insights from a recent Hotel Investment Today webinar on labor strategies, and then shares why she believes it’s moments like these that make or break hotel teams. You’ll hear practical ways she led through tough times, empowered staff, and built a winning culture.Also see:

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1,108 results

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