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PODCAST

Hospitality Daily Podcast

Josiah Mackenzie

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

business places & travel

All Episodes

16:16

From Belkin to Building a New Kind of Hospitality...

Hospitality Daily Podcast ·

2025/11/11

Chet Pipkin, founder of Belkin and now Desolation Hotel, shares how he’s applying decades of experience in innovation and leadership to reimagine what a hospitality business can be. After growing Belkin into a global technology brand, Chet turned his attention to creating meaningful, sustainable experiences in Lake Tahoe—guided by a one-page business plan rooted in simplicity, clarity, and purpose.In this conversation, he explains the five principles behind Desolation Hotel, how focusing first on

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10:05

Why I’m Building Hotels as "Immersive Portals" - Chet...

Hospitality Daily Podcast ·

2025/11/10

What makes someone who’s reached the highest levels of entrepreneurship and corporate leadership step into the world of hospitality? In this episode, Chet Pipkin—founder of Belkin and now Desolation Hotel—shares the experiences that shaped his vision of hotels as an "immersive portal." A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable

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8:11

Reconnecting With What Feeds the Soul - Chet Pipkin,...

Hospitality Daily Podcast ·

2025/11/09

Today we’re kicking off a new series with Chet Pipkin, founder of Belkin, who’s now building Desolation Hotel — a hospitality brand rooted in nature, balance, and meaning.In this episode, we get into why he’s doing this work. You’ll hear how time in nature grounds him, what “feeding the soul” means in a world of constant connection, and how that personal motivation is shaping the hospitality he’s now creating in the Lake Tahoe area. A few more resources: If you're new to Hospitality Daily,

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6:42

It's Your Job to Inspire Yourself If You're a...

Hospitality Daily Podcast ·

2025/11/08

In this episode, Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, shares reflections on leadership and inspiration with our innovation correspondent Matthias Huettebraeuker. Drawing from his experience leading executive teams at the highest levels of hospitality, he reveals why the higher you rise in hospitality, the lonelier it can become, and why true leadership starts with how you lead yourself. Jannes explains the importance of cultivating your own

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22:54

How Hotels Are Protecting Profit in 2025 (Despite a...

Hospitality Daily Podcast ·

2025/11/07

In this special bonus episode, we share a recent Actabl webinar where Head of Editorial Sarah McCay Tams and Senior Vice President Lindsey Goedeker unpack the real story behind 2025 hotel performance. >> Access the slides with data from this presentation here << Drawing on data from thousands of U.S. properties, they reveal how operators protected profit despite a 15% revenue shortfall, and why agile labor management became the story of the year. Lindsey also shares what this means for

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11:06

What Actually Creates a Good Stay (and a Good Life) -...

Hospitality Daily Podcast ·

2025/11/07

In this episode, Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, joins our innovation correspondent Matthias Huettebraeuker to explore how hotels can design experiences that really meet guests' needs. Drawing from his background leading award-winning luxury properties such as The Beaumont in London, Jannes challenges the industry’s habit of thinking “solutions before problems.” He shares how re-centering on fundamental human needs—from rest and

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12:50

The End of Comfort as Hospitality's Goal - Jannes...

Hospitality Daily Podcast ·

2025/11/06

In this conversation, Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, shares a contrarian view of hospitality in an age of abundance with our innovation correspondent Matthias Huettebraeuker. Drawing on two decades leading some of the world’s finest hotels, Jannes shares why fulfillment for many often comes not from comfort, but from challenge, purpose, and intentional living.Together, they discuss how luxury hospitality can evolve beyond pampering

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12:01

Leading Consistent Excellence in Hospitality - Jannes...

Hospitality Daily Podcast ·

2025/11/05

In this episode, Jannes Sörensen—founder of Kepler Hotel Group and the Kepler International Hospitality Academy, and former General Manager of London’s award-winning Beaumont Hotel—joins our innovation correspondent Matthias Huettebraeuker to discuss what it really takes to lead consistent excellence in hospitality.Building on yesterday’s conversation about service, Jannes explains why structure, systems, and culture—not endless SOPs—are the foundations that allow great hotels to deliver truly

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11:50

Why Service Is What Still Sets Great Hotels Apart -...

Hospitality Daily Podcast ·

2025/11/04

In this episode, we're learning from Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, in a conversation hosted by our innovation correspondent Matthias Huettebraeuker. After years leading some of the world’s best hotels, Jannes shares why differentiation and success in hospitality today comes not from design or amenities, but from the emotional experience we create for guests.He explains how hospitality education and leadership must evolve to

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27:05

Aman to Tourism Western Australia to CEO of Nammos...

Hospitality Daily Podcast ·

2025/11/03

What does it take to build a global career in travel and hospitality — one that spans brands at the top of our industry?In this conversation, our career correspondent, and hertelier founder Emily Goldfischer, sits down with Carolyn Turnbull, the CEO of Nammos Hotels & Resorts, whose journey has taken her from Aman to Tourism Western Australia and beyond. Carolyn shares what she’s learned about leadership, trust, and building culture through change — lessons gained from decades working alongside

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40:07

The Secrets of Modern Luxury Hospitality in London -...

Hospitality Daily Podcast ·

2025/10/31

In this episode, Eugene Leonard, General Manager of Hotel Café Royal in London, shares with our guest experience correspondent, Danica Smith (founder of MorningStar GX), how a 160-year-old landmark stays relevant to today’s luxury traveler. He explains his “zeitgeist” approach to guest experience, updating classic service touchpoints (yes, even shoe-shine) to match what modern, younger luxury guests actually use. Eugene also explains why arrival is the defining moment at Hotel Café Royal, how he

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10:35

90 to 1: The Hotel Tech Future I’m Excited About -...

Hospitality Daily Podcast ·

2025/10/30

In this episode, Eugene Leonard, General Manager of Hotel Café Royal in London, shares with our guest experience correspondent, Danica Smith (founder of MorningStar GX), his perspective on how technology is changing hospitality now in real ways. From managing 90 disconnected systems to creating one unified guest experience, Eugene explains how better integration and AI tools can help hoteliers make faster, better decisions -- without losing the human touch that is the bedrock of great service.He

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14:09

Why I Work in Hotel Tech & What I See Now - Josiah...

Hospitality Daily Podcast ·

2025/10/29

In this episode, you'll hear an excerpt of Josiah Mackenzie's conversation with Sloan Dean on the Not Done podcast, where he talks about the state of hospitality technology from his perspective as head of marketing at Actabl: what’s working, what’s not, and what leaders can do right now to drive change.They explore why tech adoption in hotels has often lagged, how poor rollouts can backfire, and what it takes to align innovation with the realities of operations and profitability. Josiah

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14:16

St Giles Hotel Group's "Hotels with Heart": Housing &...

Hospitality Daily Podcast ·

2025/10/28

In this episode, Abigail Tan, CEO of St Giles Hotel Group, joins our correspondent and hertelier founder Emily Goldfisher to share the story behind Hotels with Heart, a program using hospitality to provide housing, training, and new opportunities for people experiencing homelessness. Started during the pandemic, the initiative has grown into a full-fledged Hospitality Academy that equips participants with skills, confidence, and pathways to employment. Abigail’s vision shows how hotels can go beyond

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13:57

St Giles Hotel Group CEO Abigail Tan on Leading...

Hospitality Daily Podcast ·

2025/10/27

In this episode, St Giles Hotel Group CEO Abigail Tan shares how her approach to leadership has evolved from self-discovery to creating a culture people can feel. Speaking with our career correspondent and hertelier founder Emily Goldfisher, Abigail reflects on the values that guide her decisions, the lessons she’s learned as both a CEO and mother, and why authentic leadership and organizational behavior matter more than ever in hospitality.She discusses how she’s built a loyal team—many with

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10:27

Why Hospitality Matters to Community Recovery -...

Hospitality Daily Podcast ·

2025/10/26

In this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and Managing Director of the Malibu Beach Inn, shares how hospitality can play a powerful role in rebuilding a community after crisis.Following two devastating wildfires and months of road closures that cut local business revenue by up to 90%, Gregory has become a leading advocate for why hospitality matters — not only for travelers, but for the people and small businesses who depend on it. He discusses

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13:14

Leading Through a Firestorm - Gregory Day, Malibu...

Hospitality Daily Podcast ·

2025/10/25

In this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and Managing Director of the Malibu Beach Inn, shares what it was like to lead his team and guests through two devastating wildfires that struck Malibu just 30 days apart.Gregory recounts how preparation, calm leadership, and a deeply rooted service culture guided every decision, from midnight evacuations to supporting displaced residents and first responders. He explains how an “inverted org chart” approach

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8:17

How Attentive Listening & Autonomy Are the Secrets to...

Hospitality Daily Podcast ·

2025/10/24

In this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and Managing Director of the Malibu Beach Inn, shares how listening attentively to guests and empowering staff to act with autonomy define his approach to five-star hospitality. Building on yesterday’s discussion about the Malibu Beach Inn’s turnaround, Gregory explains how a culture of trust and responsiveness enables his team to deliver deeply personal guest experiences. You’ll also hear a story from

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10:23

Inside the Malibu Beach Inn Turnaround: The Two-Year...

Hospitality Daily Podcast ·

2025/10/23

In this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and Managing Director of the Malibu Beach Inn, shares how he led a complete turnaround of this stunning oceanfront property in just two years -- a journey that took it to the top of luxury hospitality. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights

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17:10

Rethinking Formality & The Evolving Expressions of...

Hospitality Daily Podcast ·

2025/10/22

In this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and Managing Director of the Malibu Beach Inn, reflects on how formality and luxury have evolved across different hospitality environments.Gregory shares formative lessons from his early career, from discovering true luxury at Pebble Beach Resorts to being mentored by industry leaders and later managing at Fairmont, where excellence took on a different meaning.He discusses how definitions of formality and

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1,108 results

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