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PODCAST

Hospitality Daily Podcast

Josiah Mackenzie

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

business places & travel

All Episodes

15:26

How Mentorship Drives Retention, Culture, and...

Hospitality Daily Podcast ·

2025/12/16

In this episode, Agnelo Fernandes, CEO of Cote Hospitality, takes us inside the thinking behind the company’s GUIDE mentorship program—designed to develop leaders from within while improving retention and strengthening culture. Agnelo explains why mentorship works best as a two-way relationship, how personal branding fits into leadership development, and why human connection—not hierarchy—is the foundation of meaningful growth. He also shares the tangible business outcomes Cote is seeing, from

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16:40

Harder Than Rocket Science, but More Fulfilling:...

Hospitality Daily Podcast ·

2025/12/15

Agnelo Fernandes wanted to work in hospitality so badly that he removed his MBA from his resume just to land an entry-level job in the industry.Today, he's the CEO of Cote Hospitality, and his path there was anything but traditional. In this episode, Agnelo shares the moments that pulled him away from investment banking, why he believes hospitality is actually harder than rocket science or brain surgery ("you're dealing with all senses at their highest alert level"), and the

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16:00

How Hospitality Gave Me the Resilience to Fight...

Hospitality Daily Podcast ·

2025/12/14

In this episode, Craig Poole reflects on how a lifetime in hospitality built the resilience and mindset he’s relied on while fighting cancer. He shares lessons drawn from decades of leadership — gratitude, selflessness, adaptability, and compassion — and explains why hospitality uniquely prepares people to face life’s hardest challenges. Craig also revisits his philosophy of leadership, community, and being “behind” the people you lead, and how that philosophy has taken on deeper meaning through

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63:05

Roundtable Reality Check: Hospitality's Biggest...

Hospitality Daily Podcast ·

2025/12/13

In this episode, Hospitality Daily host Josiah Mackenzie joins a roundtable of the top podcasters in hospitality for an unfiltered look at the stories that defined 2025 and what leaders can anticipate for the year ahead. Moderated by Katie Cline, host of Suite Success, the discussion brings together Zach Busekrus (Behind the Stays), David Millili and Steve Carran (The Modern Hotelier), and Glenn Haussman (No Vacancy) to unpack the realities behind luxury’s continued rise, loyalty’s identity crisis,

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49:55

Why "Beautiful" Isn't Enough: Designing Hospitality...

Hospitality Daily Podcast ·

2025/12/12

In this episode, we're learning from Craig Stanghetta, Founder and Creative Director of Ste Marie, about why the most successful hospitality concepts are designed around emotion rather than just aesthetics. Drawing on his background in theatre, Craig shares how story, risk, and a balance of comfort and wonder shape spaces guests actually return to. He also shares what emotional design looks like in an increasingly AI-driven world and why human connection remains hospitality's most durable

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41:13

Inside the Q3 2025 Labor Report: Trends, Operator...

Hospitality Daily Podcast ·

2025/12/11

In this special bonus episode, we break down Actabl's Q3 2025 Hotel Labor Benchmarking Data and explore what it means for hotel operators planning for 2026. Sarah McCay Tams, Head of Research and Editorial for HotelData.com, walks through the major trends shaping wages, overtime, headcount, and productivity across U.S. hotels. She’s joined by experienced operators Shanell Marinuzzi and Peter Kilbourne, who share practical insights on staffing models, forecasting accuracy, cross-training, and

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49:42

Inside the Alpine Resort Where Mindfulness and...

Hospitality Daily Podcast ·

2025/12/07

In this episode, we're learning from Daniel Lauber, founder of CERVO Mountain Resort, in a conversation with our innovation correspondent Matthias Huettebraeuker about reimagining what hospitality can be today. Daniel shares how CERVO evolved from a modern hunting lodge concept into a holistic “way of living” rooted in community, culture, and connection. He explains why mindfulness and enjoying life can naturally coexist, what authenticity really means beyond alpine clichés, and how design,

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11:52

Why Most Hospitality Tech Isn't Delivering, and What...

Hospitality Daily Podcast ·

2025/11/28

In this conversation, our guest experience correspondent, Danica Smith, interviews Matthew Bell, Managing Director at Mollie's, and former Chief Hotel Operations Officer at citizenM, about why so many digital initiatives continue to underperform. Matt explains how misaligned goals, over-engineered projects, and a lack of clear value metrics often hold hotels back, and why a more incremental, guest-led approach delivers better results. He also shares why personal devices, identity, and

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7:58

Gratitude in a Hard Year: The Bright Spots in...

Hospitality Daily Podcast ·

2025/11/27

In this solo Thanksgiving episode, Hospitality Daily founder and publisher Josiah Mackenzie reflects on the bright spots he saw across the hospitality industry this year—from operators protecting profit amid headwinds to a renewed respect for on-property teams and the smart use of technology to drive results. He highlights the leadership, culture, and operational fundamentals that carried the industry through a challenging period. Josiah also shares the personal gratitude he feels for the

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10:29

The Starfish Principle: How Hospitality Scales...

Hospitality Daily Podcast ·

2025/11/27

In this conversation, our guest experience correspondent, Danica Smith, speaks with Matthew Bell, Managing Director at Mollie's, and former Chief Hotel Operations Officer at citizenM, about what it really takes to scale a hospitality brand without losing its soul and energy. Matt explains the “starfish principle” behind great organizational design, showing how cross-functional, self-contained teams stay closer to the guest experience and make better decisions at speed. He also shares how

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29:32

The Operating System Behind High-Performing...

Hospitality Daily Podcast ·

2025/11/26

Matthew Bell, Managing Director at Mollie's, shares the foundational ideas that shape his approach to building modern hospitality brands in this conversation with our guest experience correspondent, Danica Smith -- from applying critical thinking and experimentation to empowering frontline teams through an inverted-pyramid culture. Drawing on formative experiences and a decade leading operations at citizenM, he explains how assumptions are tested, how failure becomes learning, and why clarity

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11:51

What Western Hospitality Gets Wrong About Service...

Hospitality Daily Podcast ·

2025/11/25

In this episode, we're learning from Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, in a conversation hosted by our innovation correspondent Matthias Huettebraeuker. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for

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8:17

The Year of the Operator: What 2025 Revealed (And Why...

Hospitality Daily Podcast ·

2025/11/24

In this solo episode, Josiah shares why 2025 became the “Year of the Operator,” drawing on newly released hotel performance data and trends seen across the industry. He breaks down how top operators protected profitability despite softer-than-expected top-line performance and why operational excellence is emerging as the defining advantage heading into 2026. Josiah also explores the broader “virtuous cycle” that great operators create—connecting teams, guests, and financial performance—and invites

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7:11

Building the Third Place: How We're Designing Food...

Hospitality Daily Podcast ·

2025/11/22

In this episode, Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, shares how his team is reimagining food halls as vibrant “third places” that bring communities together. He explains why chef-driven concepts, flexible gathering spaces, and thoughtful experience design are fueling the rise of modern food halls, and what they reveal about how people want to connect today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here

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9:50

The Era of the Operator: Why Constant Improvement...

Hospitality Daily Podcast ·

2025/11/20

In this episode, Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, explains why strong operations are defining hospitality performance today. Drawing on experience shaped by quality management at Capella, operational leadership at Chick-fil-A, and his early career as a U.S. Air Force officer, Ryan outlines what great operators do differently: study their business as intentionally as they run it, develop their people with purpose, and commit to constant improvement.He also breaks

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8:40

What Hotels Can Learn from Chick-fil-A's Culture of...

Hospitality Daily Podcast ·

2025/11/19

Ryan Magnon, now Chief Operating Officer at Ithaka Hospitality Partners, draws on nearly 14 years at Chick-fil-A to explain what hotels can learn from one of the country’s most consistently high-performing service brands. In this conversation, he breaks down the cultural foundations Chick-fil-A refuses to compromise on, from aligning teams around purpose to maintaining uncompromising standards of excellence. Ryan also shares how intentional performance study, leadership clarity, and

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7:52

My Air Force Lesson: I Didn’t Have All the Answers,...

Hospitality Daily Podcast ·

2025/11/18

Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, returns to explore the early experiences that shaped his approach to leadership today. In this episode, he reflects on his formative years as a young Air Force officer and the lesson that defined his career: learning to rely on the expertise of the seasoned leaders who led him. Ryan explains how humility, trust, and listening became the foundation of his leadership style. Hospitality leaders will hear how these principles continue

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11:55

How Baseball Taught a Future Hotel COO Time...

Hospitality Daily Podcast ·

2025/11/17

Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, shares how his early experience as a bat boy for the Atlanta Braves shaped his approach to hospitality and time management. He explains how serving players taught him the fundamentals of anticipating needs, managing time with intention, and developing habits of personal excellence long before he entered the hotel business. This episode explores how those lessons still inform his leadership today and why they matter for anyone

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10:20

The Next Big Wave: AI, Energy, and Human Potential -...

Hospitality Daily Podcast ·

2025/11/15

In this final episode of our series with Chet Pipkin, founder of Belkin and an investor and advisor shaping innovation in education, sustainability, and hospitality, we zoom out to explore the major forces he believes will define the future. Chet reflects on how he recognized the rise of personal computing in the 1980s and shares the “next big waves” he’s watching now, including AI, energy, wellness, and the transformation of education.We discuss how these shifts could influence how people live,

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14:43

Leadership, Culture, and the Biggest Risk Leaders...

Hospitality Daily Podcast ·

2025/11/14

Chet Pipkin built Belkin into a billion-dollar global company, and today, he’s applying those same leadership principles in hospitality through Desolation Hotel in Lake Tahoe. In this conversation, he shares how his leadership philosophy has evolved and why empowering people at every level is essential to organizational health. At the end, Chet also reveals what he sees as the biggest risk leaders face as their organizations grow—and how to overcome it. A few more resources: If you're new ...

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1,150 results

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