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PODCAST

Tokeet Podcast

Welcome to Tokeet’s Podcast — your trusted source for insights, trends, and strategies shaping the vacation rental industry. Each episode features expert interviews, data-driven analysis, and practical tips to help property managers grow their businesses, improve guest experiences, and stay ahead in a rapidly evolving market. Whether you"re new to short-term rentals or managing a large portfolio, tune in to stay informed and inspired. podcast.tokeet.com

technology

All Episodes

12:05

The Booking Glitch That Can Nuke Your Rates (And the...

Tokeet Podcast ·

2026/01/05

Hosts and travelers are reporting a pattern: rate rules not applying as expected, price surprises, refund friction, and last-minute booking issues.In this episode, we break down what’s happening, why it becomes an operational risk, and the simple guardrails that help prevent costly surprises, using AdvanceCM to centralize control and documentation.Key Takeaways:✅ Spot rate-rule mismatches early with a weekly audit routine✅ Reduce damage by standardizing “exceptions” into a repeatable workflow✅ Keep

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14:37

Airbnb Refund Requests: 3 Host Traps That Can Wreck...

Tokeet Podcast ·

2026/01/02

Refund requests feel simple, until one click creates a “host fault” record or reopens a cancellation window.In this episode, we break down three common traps and the safer way to handle one-night issues without risking your revenue or metrics.Key Takeaways:✅ Don’t label goodwill refunds as a “trip issue.”✅ Avoid date changes that reset cancellation timing✅ Send most goodwill refunds after checkout✅ Use a simple assess–decide–execute workflowRelated Links:Company: https://www.tokeet.com/Blogs:

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12:49

Private Review Requests on Booking.com: The Trust...

Tokeet Podcast ·

2025/12/26

When you ask guests to keep feedback “private,” many read it as a red flag, even after a great stay.In this episode, we break down how the review process works, why avoiding public reviews can backfire, and what to say instead to earn more honest, confidence-building reviews.Key Takeaways:✅ Private-only feedback requests reduce trust fast✅ Fresh public reviews support ranking and conversions✅ Ask for honest feedback, not perfect scores✅ Use consistent post-stay templates and systemsRelated

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15:43

Airbnb Occupancy Benchmarks: What “Good” Really Looks...

Tokeet Podcast ·

2025/12/19

Occupancy swings month to month, and it’s easy to misread what the numbers are telling you.In this episode, we break down how occupancy rate is calculated, what real benchmarks look like, and the smart moves to make when your rate is low, or unusually high. You’ll leave with clear targets and a simple plan to test changes without guessing.Key Takeaways:✅ How occupancy rate is calculated (and what “available nights” really means)✅ Benchmarks: what’s common vs. strong in many markets✅ Why 90–100%

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12:00

High-Risk Guest Response: When a “Lost Pouch” Becomes...

Tokeet Podcast ·

2025/12/17

A guest destroys a property, then claims he “left a pouch and glasses” and insists a tracker proves they’re still inside. In this episode, we walk through the full incident, why the pouch raised red flags, and the exact protocol hosts can use to stay safe: document, report, and disengage. Listen to the podcast version to learn how to handle high-risk guests without putting yourself or your property on the line.Key Takeaways:✅ How to read the warning signs when a guest wants back in after checkout✅

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13:17

When “Invalid Declines” Hit: How Hosts Protect Their...

Tokeet Podcast ·

2025/12/12

Hosts are expected to prevent parties, protect neighbors, and manage risk, but performance metrics can reward saying “yes” more than making smart calls.In this episode, we break down why some declines get labeled “invalid,” what that can mean for visibility, and how to screen bookings with better documentation.Key Takeaways:✅ Declines can affect acceptance rate and ranking✅ “Reviews alone” may be treated as an invalid reason✅ Pre-booking questions create a stronger decision trail✅ Diversifying

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15:37

From Hosting Headaches to Systems: Winning the Hidden...

Tokeet Podcast ·

2025/12/05

Behind every “fully booked” calendar there’s a host dealing with glitches, policy curveballs, and scam attempts.In this episode, we break down the most common hosting challenges and walk through the systems that turn chaos into a predictable operation. If you’ve ever wondered whether hosting is still worth it, this conversation gives you a clear way to answer that question.Key Takeaways:✅ The core platform risks that blindside many hosts and managers✅ Simple safeguards for tools, syncs, and listing

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14:04

Self Check In for Vacation Rentals That Actually Works

Tokeet Podcast ·

2025/11/25

Self check in for vacation rentals has become the quiet default for experienced hosts, not because it’s trendy, but because it saves hours of coordination and keeps guests happy.In this episode, we break down the exact setup, messaging, and backup systems real hosts use so you can copy what works and skip what doesn’t.Key Takeaways:✅ Why guests now expect flexible, code-based self check in✅ How to choose and set up a reliable smart lock for your property✅ The three core messages that make arrivals

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10:37

When Guests Say “Bed Bugs”: Your 5-Step Response Plan

Tokeet Podcast ·

2025/11/24

A single message about bites can derail a stay, damage reviews, and leave you second-guessing every decision.In this episode, we walk through a practical, 5-step process for handling bed bug complaints, from the first guest message to inspections, refunds, and prevention, so you always know what to do next.Key Takeaways:✅ The first questions to ask when a guest reports bites✅ Why a professional inspection and written report matter more than photos✅ How to decide on refunds and relocations based on

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10:49

How Many Dogs Is Too Many? Setting a Real Vacation...

Tokeet Podcast ·

2025/11/21

In this episode, we unpack a real-world scenario: a guest asking to bring eight large dogs into a historic short-term rental.You’ll hear how experienced hosts think through risk, cleaning costs, guest screening, and local rules so your vacation rental pet policy protects your property, your time, and your sanity.Key Takeaways:✅ Clear limits for a realistic vacation rental pet policy✅ How to factor cleaning and damage risk into pet fees✅ Questions to ask guests before approving multiple dogs✅ Legal,

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11:57

When Dynamic Pricing Undercuts Your Own Rates

Tokeet Podcast ·

2025/11/20

In this episode, we unpack how platform-driven dynamic pricing and stacked discounts can quietly push your rates below what you’d ever accept.You’ll hear real host scenarios and practical steps to regain control using smarter settings and simple systems.Key Takeaways:✅ Why platform promotions and “loyalty” programs can override your base rates✅ How to audit your discounts, policies, and minimums so they match your strategy✅ Simple checks to spot bad pricing before guests book✅ How a channel manager

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12:51

When Guests Ask to Split Payments: What Hosts Can...

Tokeet Podcast ·

2025/11/19

A guest books, pays the deposit, then asks to split the final balance into smaller chunks.In this episode, we walk through a real case study of how a host handled that request, what support could do on the backend, and how to protect your cash flow while still saying yes. You’ll get a simple, repeatable playbook you can plug into your operations todayKey Takeaways:✅ When and why you can’t fully edit payment schedules on your own✅ The exact steps to work with support to split a final payment✅ What to

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10:24

When Your Listing Breaks Your Own Rules: Rental Rules...

Tokeet Podcast ·

2025/11/18

In this episode, we unpack what happens when your dashboard says one thing but your live listing says another.You’ll hear real-world examples of rental rules mismatch, why it happens, and simple ways to protect your calendar, property, and reviews.Key Takeaways:✅ What rental rules mismatch is and how it shows up in real bookings✅ How mismatched rules lead to fees, damage, and guest disputes✅ A quick checklist to spot rule issues before guests arrive✅ Tools and habits that keep your rules consistent

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9:46

Airbnb Guest Review Strategy: How Hosts Stay Honest...

Tokeet Podcast ·

2025/11/17

In this episode, we break down how experienced hosts and property managers handle guest reviews when a stay goes sideways.You’ll hear practical ways to use the 14-day review window, write factual reviews that don’t spark drama, and protect your listing while still warning other hosts about problem guests.Key Takeaways:✅ How the 14-day review window really works in day-to-day hosting✅ When it makes sense to delay a negative review and when to post it fast✅ Simple, neutral phrases you can use in tough

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16:10

How Hosts Can Handle a Death in the Family...

Tokeet Podcast ·

2025/11/14

When a guest cancels due to a family death, hosts face an emotional and financial crossroads.In this episode, we break down how to respond compassionately, communicate clearly, and use smart systems to protect your income without losing your humanityKey Takeaways:✅ What to say first when a cancellation involves loss✅ How to apply your cancellation policy without sounding cold✅ When partial refunds or credits make sense✅ Why automation helps you stay calm and consistentRelated Links:Company:

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17:26

How to Dispute a False Guest Review Without Losing...

Tokeet Podcast ·

2025/11/13

False reviews happen, but they don’t have to define your business.In this episode, we walk through exactly how to respond, document, and escalate a review dispute while protecting your reputation and your future bookings.Key Takeaways:✅ Identify when a review actually violates policy✅ Gather solid evidence before contacting support✅ Communicate professionally to strengthen your case✅ Use documentation tools to prevent future disputesRelated Links:Company: https://www.tokeet.com/Blogs:

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18:56

5 Costly Vacation Rental Mistakes Every New Host Can...

Tokeet Podcast ·

2025/11/12

In this episode, we unpack the five most common vacation rental mistakes new hosts make, from refund regrets to guest miscommunication.Learn how small changes in boundaries, systems, and tone can turn early chaos into a smoother, more professional hosting experience.Key Takeaways:✅ Why clear policies matter more than flexibility✅ How to communicate like a pro from day one✅ Smart ways to handle guest issues without conflict✅ The role of automation in stress-free hostingRelated Links:Company:

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13:51

The Art of Guest Screening: Protecting Your Property...

Tokeet Podcast ·

2025/11/11

Great hosting isn’t just about occupancy, it’s about who you welcome.In this episode, we unpack how property managers use communication, pricing, and automation to make confident booking decisions across major rental platforms.Key Takeaways:✅ Why guest information varies by platform and what that means for hosts✅ How pricing and booking settings act as natural guest filters✅ Practical steps to vet guests before approval✅ Simple tools that automate screening without losing your personal touchRelated

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16:34

Turning Unfair Guest Reviews Into Booking Opportunities

Tokeet Podcast ·

2025/11/10

Even the best hosts face unfair reviews that sting and cost bookings.In this episode, we break down how to respond with professionalism, protect your rating, and use transparency to win future guests. It’s about turning feedback, fair or not, into proof that you care.Key Takeaways:✅ How to craft calm, factual responses that build trust✅ When to challenge or remove reviews that cross the line✅ Tools that simplify review management and save hours✅ Why thoughtful replies can boost bookings more than

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13:34

When a Bad Review Isn’t the Truth: Handling...

Tokeet Podcast ·

2025/11/07

What happens when a guest violates your house rules, and then leaves a one-star review to get back at you?In this episode, we break down a true Host story, the emotional toll of retaliatory reviews, and the practical steps to respond, appeal, and recover your standing.Key Takeaways:✅How to recognize and document retaliatory reviews✅ Why timing and tone matter when contacting support✅ Ways to write calm, credible public responses✅ Tools and habits that prevent future review risksRelated

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101 results

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