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PODCAST

Tokeet Podcast

Welcome to Tokeet’s Podcast — your trusted source for insights, trends, and strategies shaping the vacation rental industry. Each episode features expert interviews, data-driven analysis, and practical tips to help property managers grow their businesses, improve guest experiences, and stay ahead in a rapidly evolving market. Whether you"re new to short-term rentals or managing a large portfolio, tune in to stay informed and inspired. podcast.tokeet.com

technology

All Episodes

18:28

Touch Stay: The Guest Guide That Pays You Back

Tokeet Podcast ·

2026/04/06

Most “digital guidebooks” get ignored because they create friction.In this episode, we break down why Touch Stay’s browser-based format changes guest behavior.We cover where QR codes belong so answers show up exactly when guests need them. Then we explain how to place upsells inside the same guide guests already open, without adding noise.With 15.9M guest visits last year and hosts reporting 15–25% upsell conversion ($50–$200 per booking), this isn’t just about support — it’s about revenue.Key

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22:58

Vacation Rental Dynamic Pricing Mistakes During Events

Tokeet Podcast ·

2026/03/30

Event weeks move faster than most pricing calendars. Static rates and late manual edits often miss the best response window, which is how strong nights get sold too early and weaker dates stay overpriced.In this episode, we break down where vacation rental dynamic pricing goes wrong, from one pricing pattern across unlike properties to competitor copying and OTA discount drift.We also cover what better pricing control looks like: property-level base rates, real demand triggers, protection dates, and

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19:32

Why Pricing Drift Costs Direct Bookings

Tokeet Podcast ·

2026/03/23

A guest sees one rate on an OTA and a different total on your direct site. That gap does not look like a backend issue. It looks like a risk right before payment.This episode breaks down where pricing workflows usually fail, why small misses stack up at checkout, and how that slows direct bookings before support even gets involved.We also cover the operating fix: one source of truth for rates, fees, discounts, and restrictions, pushed through one controlled workflow instead of separate dashboards

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18:12

The Channel Manager Upgrade: Moving from TV3 to...

Tokeet Podcast ·

2026/03/02

In this episode, Igor Balnozan breaks down the move from TV3 to Advanced CM and explains what the upgrade actually means for daily operations.This is not a new product purchase or a risky migration. It’s the same account; same data, and same login, with a more consolidated workflow.We walk through channel management, unified inbox, automations, task coordination, payments, and AI-driven operations. The focus is practical: fewer tabs, fewer handoffs, clearer control. If your channel manager needs to

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23:24

Airbnb Guest Review Strategy: Timing + Wording That...

Tokeet Podcast ·

2026/02/23

Airbnb’s “blind” review system has rules on paper, and consequences in real life.In this episode, we break down the 14-day window, what to treat as your real timer, and when waiting actually helps. You’ll get simple timing rules, behavior-based review language, and a documentation habit that keeps you ready for disputes.The goal: honest reviews that feel routine, not risky.Key Takeaways:✅ Use the first “leave a review” email as your true start time.✅ Match your stars, text, and “would host again” so

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16:52

Unfair Guest Reviews: The 7-Rule Response Playbook

Tokeet Podcast ·

2026/02/16

Unfair guest reviews can hit your rating and your reputation, even when you did everything right.In this episode, we break down a 7-rule playbook for responding without sounding defensive.You’ll learn when to reply, what to correct, and how to keep it short so future guests trust your side of the story. We also cover when to escalate a review to the platform and how to prevent repeat situations.Key Takeaways:✅ Wait before replying so your tone stays neutral✅ Correct only 1–3 key facts future guests

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15:45

Airbnb Review Automation: How Hosts Stop Missing Reviews

Tokeet Podcast ·

2026/02/09

Missed Airbnb reviews rarely happen on purpose. They slip through during busy turnover weeks and quietly impact trust, rankings, and conversions.In this episode, we break down how review automation works, where it makes sense, and where manual control still matters. The goal is consistency without losing judgment.Key Takeaways:✅ Why missed reviews hurt visibility more than most hosts expect✅ Which stays are safe to automate, and which are not✅ How templates keep reviews consistent and on-brand✅

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15:51

The 3-Star Booking Loop: How to Decline Risky Repeat...

Tokeet Podcast ·

2026/02/04

A guest with a 3-star average requests to book, and the platform makes “no” feel costly. This episode breaks down a simple playbook to handle risk-based requests without getting pulled into long threads. You’ll learn how to decline neutrally, document fast, and use calendar controls to stop repeat requests. We also cover how to build an evidence packet if a guest keeps pushing.Key Takeaways:✅ Use one neutral decline template and keep it consistent✅ Screenshot rating + history immediately and log the

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17:37

Stop Begging for 5 Stars: The Guest Communication Fix...

Tokeet Podcast ·

2026/02/02

Guests rate like hotels. Platforms grade like math, and that mismatch creates review drama.In this episode, we break down why rating “explainer” signs can backfire and quietly reduce reviews.You’ll get a simple 3-step communication workflow to catch issues early: expectations, a 24-hour check-in, and a private feedback close. We also cover how a unified inbox (like AdvanceCM) helps teams run this consistently across channels.Key Takeaways:✅ Rating lectures create pressure; pressure lowers trust and

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16:17

Early Checkout Refunds: The 5-Step Policy Hosts Can...

Tokeet Podcast ·

2026/01/30

Early checkout requests can turn into last-minute refund debates fast.In this episode, we break down a 5-step policy you can set once and apply consistently. We cover baseline rules, exceptions, guest-facing wording, and what to say when a guest pushes back. You’ll also hear how to turn the policy into a simple workflow so you’re not rewriting your stance in every chat.Key Takeaways:✅ Choose a baseline rule: strict, rebook-to-refund, or future credit✅ Define exceptions early and set a travel

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16:24

The $20 Pet Fee Mistake That Breaks Your SOPs

Tokeet Podcast ·

2026/01/26

A guest mentions they’re bringing a dog, yet the reservation shows no pet. That’s not a small fee slip; it’s a clarity, protection, and consistency issue.In this episode, we share the simple Confirm → Request → Document workflow that removes awkward back-and-forth and keeps everything clean inside the platform thread. You’ll leave with practical scripts and timing so pet stays stay standardized.✅ A missing pet fee is a process problem, not a pricing one✅ Use Confirm → Request → Document to keep

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14:47

Bed Bug Scam Playbook for Short-Term Rentals (2026):...

Tokeet Podcast ·

2026/01/23

A single bug video can turn into a refund demand fast.In this episode, we break down a real host response that shut down an attempted bed bug scam using refund-and-exit, maintenance proof, and platform-first documentation.You’ll learn how to spot the dynamics, force a clear choice, and keep your review position protected. Get the full checklist in the blog post, then hear the full breakdown in the podcast episode.Key Takeaways:✅ Use refund-and-exit to force a real decision (leave + refund, or stay +

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17:27

Why Your Rental Agreement Won’t Win an OTA Dispute

Tokeet Podcast ·

2026/01/22

A signed guest agreement can still lose when an OTA steps in.In this episode, we break down why platform policies often outweigh your paperwork, and what dispute teams actually look for.You’ll get a simple, repeatable workflow to build a defensible timeline with time-stamped condition proof, fast in-channel responses, and logged repairs. Walk away with a practical checklist you can run every stay.Key Takeaways:✅ OTAs prioritize platform policy and evidence over contract language✅ Time-stamped

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17:15

Stop “Vibes-Based” Guest Screening: The...

Tokeet Podcast ·

2026/01/21

High decline rates often come from fear-driven, inconsistent screening, not “bad guests.”In this episode, we break down a Green/Yellow/Red rubric that replaces gut feel with clear, behavior-based decision rules.You’ll learn the 3 standard questions to ask, the red flags that warrant an auto-decline, and what to confirm in writing to prevent disputes. Plus, how to run the system consistently across a team.Key Takeaways:✅ Decline rates spike when screening is inconsistent and mood-driven✅ Use

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18:31

When a Guest Goes Quiet: The No-Show Playbook That...

Tokeet Podcast ·

2026/01/20

A silent guest isn’t “easy money”, it’s a dispute risk.In this episode, we break down the three-step No-Show Playbook: confirm the ETA, re-send access details in the same thread, and document + secure the property.You’ll hear the exact messaging approach that keeps your tone professional while building a clear paper trail. We also cover the common refund and over-messaging mistakes that can weaken your position later.Key Takeaways:✅ Use an ETA message with a clear reply-by time✅ Re-send address +

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19:55

The App-Only Trap: Stop Guest Lockouts With Redundant...

Tokeet Podcast ·

2026/01/19

Key Takeaways:✅ “Sent” is not proof the guest saw it✅ Split info: planning early, door code day-of✅ Add a “Reply YES” confirmation loop to flag high-risk arrivals✅ Use a 3-point fallback: code, lock step, help numberRelated Links:Company: https://www.tokeet.com/Blogs: https://www.tokeet.com/blog/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com

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13:40

The 2026 Channel Stack: How to Get Better Guests (Not...

Tokeet Podcast ·

2026/01/16

In 2026, the smartest hosts don’t bet the year on one listing channel. They build a small stack where each channel has a clear role: filling gaps, locking in longer stays, and smoothing the shoulder season.In this episode, we break down how guest fit changes by channel, and why “more bookings” can still mean more work and more risk. You’ll leave with a step-by-step framework to choose channels, set seasonal minimums, and keep everything in sync..Key Takeaways:✅ TChoose channels based on guest type,

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15:17

The 30-Day Trap: Guardrails for Safe Long-Stay Bookings

Tokeet Podcast ·

2026/01/14

Long stays can be steady and simple, until a guest refuses to leave. In this episode, we break down the “30-Day Trap” and the operational guardrails that help prevent a guest from crossing into tenant territory.You’ll get a clear five-rule system: buffer your max stay, require a reset for extensions, keep documentation clean, limit “move-in” signals, and set an escalation plan. This is operational guidance, not legal advice, always verify local thresholds.Key Takeaways:✅ Set max stays below your

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12:28

5 Scam Red Flags New Vacation Rental Hosts Miss (Plus...

Tokeet Podcast ·

2026/01/09

Some scam inquiries don’t look shady at all, they sound polite, slightly urgent, and “easy” to approve.This episode breaks down five patterns that show up again and again (off-platform pressure, vague long stays, and weird payment requests) and gives you a short reply script you can reuse without debating anyone. If you manage multiple properties or channels, you’ll also hear how to turn these checks into a daily workflow so your team stays consistent.Key Takeaways:✅ The 5 red flags to scan for

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14:22

The Hot Tub Turnover Trap: The 60-Second Check That...

Tokeet Podcast ·

2026/01/07

Hot tubs are “slow-to-recover” amenities, so checking them last is a risky move on same-day turnovers.In this episode, we walk through a fast triage, a clear decision rule, and the guest message that protects trust when the tub won’t be ready by check-in.Key Takeaways:✅ Check the hot tub first, not last✅ Run a 60-second triage: power, pump, clarity, smell✅ Decide fast: quick fix, full reset, or unavailable✅ Message early with a realistic window (no exact time)Related Links:Company:

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101 results

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