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PODCAST

The care exchange from Skills for Care

Skills for Care

The care exchange is a podcast series for managers in social care hosted by Skills for Care Locality Managers Pia Rathje-Burton and Wendy Adams. We’ll be sharing experiences from other managers in social care, providing a place where managers can listen to other managers, feel less isolated and pick-up some good ideas to support them in their own role.

business management

All Episodes

49:02

S4 E2: Would you ever dance in the rain?

The care exchange from Skills for Care ·

2023/10/31

Series 4 Episode 2: Would you ever dance in the rain? Here we chat to Samantha Crawley, CEO of Bracebridge Care and Director of The Outstanding Society. She talks about why registered managers strive for Outstanding, and the impact of the culture of a service on CQC ratings. Samantha also shares some great ideas about how to tackle difficult team dynamics and she how uses an assessment centre approach to help with recruitment. You can also find out why she gives a free audio book subscription to

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47:52

S4 E1: What is your favourite chocolate bar?

The care exchange from Skills for Care ·

2023/10/03

Series 4 Episode 1: What is your favourite chocolate bar? Series 4 kicks off with a fascinating conversation alongside Neil Eastwood, CEO and founder of Care Friends recorded with a live audience! Listen to Neil talk about the secrets to recruitment including having a narrow and wide focus on attracting job applicants and how to connect with people in your local community. Neil also shares lots of tips on how to improve your recruitment and retention processes including texting, hosting a dog

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42:13

S3 E9: With good culture you can achieve anything -...

The care exchange from Skills for Care ·

2023/06/28

Series 3 Episode 9: With good culture you can achieve anything In the final episode of this series, we are joined by Zoe Fry OBE from the Outstanding Society who is also the host of the ‘Care Insights’ podcast. Together we look back at guests that have featured on both podcasts, and we reflect on the importance of positive leadership, leading by example and having a good workplace culture. We also discuss the benefits of looking outwards and learning from others. Resources S3 E9 full

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43:15

S3 E8: Our aim is to break down barriers - Skills for...

The care exchange from Skills for Care ·

2023/05/31

Series 3 Episode 8: Our aim is to break down barriers In this episode we talk to Aeon Anderson from the African Caribbean Community Initiative about lots of things including: what it’s like to manage a service that supports people from an African Caribbean background with mental health issues how to recruit the right staff, manage a diverse team and ensure that the staff feel supported planning and delivering learning and development that meets the needs of the individual staff members whether they

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51:03

S3 E7: Power our carers through renewable energy -...

The care exchange from Skills for Care ·

2023/04/26

Series 3 Episode 7: Power our carers through renewable energy Good Oaks Home Care is the first UK carbon neutral home care company. Ben Ashton, the co-founder and director joins us to talk about what you have to do to become carbon neutral, why it is so important and how it fits so well with values-based recruitment and retention. Ben also talks about his positive experiences and shares his learnings of recruiting internationally. Resources RM membership : become a member of our growing community of

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37:41

S3 E6: Sometimes we need to take a breath and see the...

The care exchange from Skills for Care ·

2023/03/29

Series 3 Episode 6: Sometimes we need to take a breath and see the bigger picture As registered managers, it’s easy to get caught up in the daily running of the service and not be aware of the bigger strategic changes taking place. Jo-Anne Wilson, the registered manager of a Royal British Legion Nursing home joins us to talk about her work with the Integrated Care Board and the Social Care Nursing Advisory Council, being part of a documentary on dementia care and how she supports staff wellbeing

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43:01

S3 E5: It doesn’t matter the colour of the cat… -...

The care exchange from Skills for Care ·

2023/02/22

Series 3 Episode 5: It doesn’t matter the colour of the cat… In this podcast, we talk about compassionate leadership with Rosemary Pavoni who is a retired registered manager. She believes that “It doesn’t matter the colour of the cat as long as it catches the mouse” – in other words, it doesn’t matter why you practice compassionate leadership as long as it achieves its goal. Rosemary talks about her career and how she learnt that compassionate leadership is crucial in staff wellbeing, retention and

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44:23

S3 E4: Be less British, be more American - Skills...

The care exchange from Skills for Care ·

2023/01/25

Series 3 Episode 4: Be less British, be more American How do you become rated Outstanding in all five domains – not once but three times? Hayley Taylor and Dan Gower-Smith from Avenues South East join the care exchange and talk about how they did just that. They share how they ensured that their values are embedded into everything they do throughout the organisation, the importance of culture and the work they do with families. They share the ‘smile moments’ they have experienced and the

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51:42

S3 E3: I compare being a care home manager to a...

The care exchange from Skills for Care ·

2022/12/08

Series 3 Episode 3: I compare being a care home manager to a football manager Multi award winning registered manager Ben Miller from Castleford House joins the care exchange for an extended chat about making continuing improvements to his service, to his recruitment strategy and to his role as a leader. Ben shares how his thirst for learning has resulted in a complete transformation of recruitment, retention and culture within his service. He talks about how he has used podcasts and research about

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39:57

S3 E2: I love data! - Skills for Care | The care...

The care exchange from Skills for Care ·

2022/11/16

Series 3 Episode 2: I love data! Paul Tolley, CEO of New Directions Rugby, shares how much he loves data and the importance of using workforce data within your service. He talks about partnerships - partnerships with volunteers, your local communities and other registered managers and the added value this provides to your service. We also hear how important it is to be part of your local community, how peer partnerships can prepare you for CQC inspections and how partnerships can ensure that you are

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48:26

S3 E1: It’s not a soft cushion, scented candles...

The care exchange from Skills for Care ·

2022/10/18

Series 3 Episode 1: It’s not a soft cushion, scented candles approach to leadership Starting this series with a thought-provoking conversation is Professor Michael West OBE who discusses compassionate leadership. He describes how ‘listening with fascination’ is so crucial for managers and explains how to create more effective compassionate teamwork. He also talks about how to support a stressed workforce and why it’s so important to practice self-compassion. Resources Does team size

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39:12

S2 E10: Perfection is the enemy of good enough -...

The care exchange from Skills for Care ·

2022/08/22

Series 2 Episode 10: Perfection is the enemy of good enough We speak to Andrew Davis, Managing Director of Right at Home Bournemouth and Poole. Andrew reflects on how registered managers are often underestimated from those outside care, how he prioritises delegation and how perfection can be the enemy of good enough. Hear about the work that goes in to achieving an Outstanding CQC rating and how managers shouldn’t be afraid of blowing their own trumpet! Andrew shares how they have used social media

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37:59

S2 E9: Young people are the future of social care -...

The care exchange from Skills for Care ·

2022/07/13

Series 2 Episode 9: Young people are the future of social care Kirsty Armstrong, registered manager of Kelly Park Ltd a home care organisation talks about her huge success in offering work placements for students and employing young people as a result. She believes that young people are the future of social care and registered managers have a responsibility to give young people a positive perception of the sector and the range of opportunities available. Kirsty also talks about some recruitment and

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50:17

S2 E8: Registered managers are worth their weight in...

The care exchange from Skills for Care ·

2022/06/15

Series 2 Episode 8: Registered managers are worth their weight in gold Zoe Richardson talks about her role as a nominated individual. She explains how she sees the role as a job and not a title and how important she feels the role is in terms of ensuring registered managers are supported by continually asking “what do you need me to do?” She stresses how much she values registered managers, and that organisational leadership is so important, because if “people think the leadership don’t care, then

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34:51

S2 E7: I don’t want to be just another suit - Skills...

The care exchange from Skills for Care ·

2022/05/18

Series 2 Episode 7: I don’t want to be just another suit Jay Harper talks about his role as an area manager. He compares it to his previous role as a registered manager and admits that he is still a support worker at heart. Jay explains that ‘it’s not about me’ and proudly uses the word passionate in describing what he does to support people with learning disabilities. Jay stresses the importance of a person-centred approach, being in the moment to ‘be there and feel it’ and to never under-estimate

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44:31

S2 E6: I’m a dictate obsessive - Skills for Care |...

The care exchange from Skills for Care ·

2022/04/27

Series 2 Episode 6: I’m a dictate obsessive Ruth French the Operations Director for Stow Healthcare, an organisation that specialises in turning failed services around to become Outstanding talks about the importance of recognising that everyone is human and that we all make mistakes. She shares her tips on colour-coded improvement plans, time-saving dictation, and golden gems. She also discusses why it’s so important to stand up and have your voice heard by telling your story and giving positive

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50:23

S2 E5: Sleep at night - Skills for Care | The care...

The care exchange from Skills for Care ·

2022/03/15

Series 2 Episode 5: Sleep at night In a specially extended podcast, we’re joined by Sanjay Dhrona who is the Managing Director of The Close, an award-winning care home in Oxfordshire. We find out the steps he took to change the CQC rating from Inadequate to Outstanding in five years. Sanjay talks about how he made changes to culture, management structures and his ‘win’ folder. Sanjay also discusses how to develop innovative practices, the importance of training staff on LGBTQ+ and why he has become

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30:16

S2 E4: I’m handy with a drill - Skills for Care |...

The care exchange from Skills for Care ·

2022/02/16

Series 2 Episode 4: I’m handy with a drill Hear from Becky Coles who in 2020 became the youngest CQC registered manager of a newly built respite service. Becky shares her career journey, from work experience aged 15 through a range of roles via apprenticeships, to becoming a registered manager. She also talks to us about what it’s like to build a brand-new facility (hard hat included!), build up a team which feels like a family and develop local connections. Resources Workforce intelligence team:

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35:53

S2 E3: Fly your wings - Skills for Care | The care...

The care exchange from Skills for Care ·

2021/12/08

Series 2 Episode 3: Fly your wings Mark Topps was a registered manager for six years, and in this podcast he reflects on his learnings during that time including the importance of sharing, making the role what you want it to be and having a good work-life balance. Mark discusses the importance of standing up for what you believe and challenging things you don’t agree with. He also shares his top tips for using social media to network, find support and latest guidance. Resources Learning from

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40:08

S2 E2: The snow globe effect - Skills for Care | The...

The care exchange from Skills for Care ·

2021/11/09

Series 2 Episode 2: The snow globe effect Martyn Dawes, registered manager and author, talks about how we all have a tendency to overthink things. He believes that for managers in stressful situations it’s important to stop, step back and create time to reset and wait for the answers to come. He also stresses the importance of making the right decisions, against making the easy decisions. Resources Wellbeing resource finder: find trusted resources to support your own and others wellbeing. Access

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51 results

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