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PODCAST

The care exchange from Skills for Care

Skills for Care

The care exchange is a podcast series for managers in social care hosted by Skills for Care Locality Managers Pia Rathje-Burton and Wendy Adams. We’ll be sharing experiences from other managers in social care, providing a place where managers can listen to other managers, feel less isolated and pick-up some good ideas to support them in their own role.

business management

All Episodes

43:15

S5 E12: We are a kind, caring sector!

The care exchange from Skills for Care ·

2026/03/25

Episode 12 | We are a kind, caring sector! In the final episode of Series 5 of the Care Exchange, Pia Rathje-Burton and Natalie Scarimbolo from Skills for Care reflect on the key themes explored throughout the series, including culture, kindness, staff retention, career development, and quality of care. Resources RM webinar: A caring culture A positive culture toolkit for adult social care The Care Workforce Pathway RM webinar: Providing impactful feedback in your CQC

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45:05

S5 E11: Evidence is king

The care exchange from Skills for Care ·

2026/01/28

In this episode, we enter the world of HR. Sonia Rai, HR expert, talks to us about the importance of good HR advice, setting precedents, having difficult conversations, and creating evidence trails. Sonia also gives us an update on the Employment Rights Act and what you need to plan for.  Resources Induction toolkit Values-based recruitment

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50:50

S5 E10: Supervision – it’s not a tick box exercise

The care exchange from Skills for Care ·

2025/12/03

Caroline Cosh, registered manager of Outstanding-rated Clifton Homecare, talks to us about the importance of looking after her workforce. This includes person-centred staff supervision through direct observations, one-on-one meetings, and mentoring, with a focus on understanding and compliance. Caroline also talks to us about the benefits of having a diverse staff team, emphasising the benefits of a multicultural workforce, creating a supportive culture,  and even starting her own ‘Do you care?’

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41:49

Kindness is a superpower

The care exchange from Skills for Care ·

2025/10/29

Dawn Stott, a consultant specialising in kindness, resilience, and ethical leadership, discusses the importance of fostering a kind and supportive work culture. She emphasises the importance of integrating kindness into organisational culture, particularly in recruitment, and using culture questionnaires to tailor training. She is a huge advocate for self-care, mentorship, and psychological safety to foster a supportive work environment. Dawn also talks about her five pillars of kindness which

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46:31

S5 E8: I love audits

The care exchange from Skills for Care ·

2025/09/24

Hear from Adam Purnell, a Quality Assurance Manager at Bayswood Care Home who explains the importance of his role in ensuring compliance with regulations and improving care quality. He shares why knowing the regulations are so vital and how making actions SMART drives real change. He stresses the need for managers to focus on controllable factors, the importance of involving people in the auditing process, adapting audits to meet the needs of the service and how to develop effective action

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52:16

S5 E7: I’m a CQC expert – by accident

The care exchange from Skills for Care ·

2025/06/25

ee talk to Louie Werth, Director of Care Research and CQC feedback expert! Louie discusses the importance of feedback in CQC assessments, how gathering and actioning feedback will improve your service and the quality of care you provide and the one question that the CQC will ask everyone. He shares how important it is that staff feel confident and prepared to give feedback to the CQC and suggests ways this can be done with regular training and practice. He also talks about how to set up surveys to

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42:56

S5 E6: It’s good to connect

The care exchange from Skills for Care ·

2025/04/30

Listen to Kam Gill, Registered Manager at Walfinch Oxfordshire who talks about her role and involvement in the Oxford registered manager network. She emphasises the importance of connecting with other managers, your team and your local community. Kam highlights initiatives she organises like community events, exercise classes, and cultural activities to help foster local engagement and she shares the benefits of these community connections for both the service and the local residents. She also

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41:02

S5 E5: We want colleagues to take ownership of their...

The care exchange from Skills for Care ·

2025/02/26

Listen to Nicola Airey and Justine Jones who talk to us about how useful they have found utilising the care workforce pathways within their organisation. Nicola, Head of Talent Development at the National Care Group, explains how the pathway helps identify staff's career aspirations and development needs, leading to increased professional qualifications and career progression. Justine, Registered Manager at Oak House, shares her positive experience with staff engagement and development through

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44:12

S5 E4: Outstanding does not mean perfect

The care exchange from Skills for Care ·

2025/01/29

Cheryll Champion, an ex CQC inspector working as a quality and compliance lead joins the podcast to talk about what she learnt as when her organisation was inspected under the single assessment framework, how she ensured that it was clear how the evidence linked to quality statement and the importance of knowing the regulations. Cheryll also speaks passionately about creating a culture that enable the people they support and colleagues to be themselves. Resources Local networks for

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50:44

S5 E3: The standard you walk past, is the standard...

The care exchange from Skills for Care ·

2024/11/27

Listen to Lindsay talk about her work for QCS and what she commonly sees in both 'good' and 'outstanding' services. She gives some great tips on effectively auditing and making improvements. We also talk about her passion project around falls based on best practice research around falls risk assessment and how a 'falls huddle' can make a difference. Resources Guide to improvement; Learning from accidents and events digital module External resources on the falls project Action Falls Train

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46:39

S5 E2: Is it a 'hell yes'?

The care exchange from Skills for Care ·

2024/10/30

We talk to Leah Smith, Chief People Officer at Berkley Care Group about their focus and strategy on neurodiversity. It’s estimated that 15-20% of the social care workforce identify as neurodivergent in some way. She talks about some of the cost-effective changes they have made to their recruitment processes including providing interview questions in advance and offering video or audio application options and walking interviews. Leah also discusses how this focus has led to a positive impact on the

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39:46

S5 E1: You are the manager – You set the quality...

The care exchange from Skills for Care ·

2024/09/25

Series 5 of the care exchange has launched with a special live episode chatting to James Bullion from the Care Quality Commission (CQC).James covers many different topics including talking about his role as Chief Inspector of Adult Social Care and Integrated Care at the CQC. Listen as he speaks about the CQC’s plans for making improvements, how it is important to learn from things going wrong and how to ensure consistency. Resources The Workforce Strategy for Adult Social Care Local authority

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42:12

S4 E10: Improving social care – one podcast at a time

The care exchange from Skills for Care ·

2024/07/29

Our final episode of the current series of the care exchange, we are joined by Zoe Fry OBE from the Outstanding Society. Hear Pia, Wendy and Zoe reflect on previous episodes and discuss lots of interesting topics including: Different ways to train leaders and staff Proactively preparing staff for CQC assessments Having conversations about LGBTQ+

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48:06

S4 E9: We have a few lifers and don’t spend any money...

The care exchange from Skills for Care ·

2024/06/26

Listen to Claire Callaghan talking about why her staff never want to leave and how she has not spent a penny on recruitment in years. She credits this to a great recruitment process, a person-centred induction and a ‘listen to’ culture. Claire also talks about their organisational commitment to diversity in the workplace and the support they provide around LGBTQ+, neurodiversity and menopause Resources Induction toolkit (skillsforcare.org.uk) Data and publications (skillsforcare.org.uk) Using

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42:39

S4 E8: My staff call me a Post-it person

The care exchange from Skills for Care ·

2024/05/22

Listen to Colin Scott talking about how he has used the Skills for Care LGBTQ+ learning framework in his care home for older people to create a culture where people can be themselves. Colin is the registered home manager of The Maples Residential Care Home, and he talks about how he has made changes throughout the service with surprising results and how he has worked to engage people, their families and the staff. Colin also encourages placements and volunteer opportunities for younger people

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46:24

S4 E7: The Single Assessment Framework represents an...

The care exchange from Skills for Care ·

2024/04/24

Hear from Isabel De La Haye, a recently qualified solicitor who talks a lot about the new CQC assessment and shares her tips on how you can prepare for any forthcoming assessment by understanding your current position. She talks about the importance of checking the factual accuracy of your CQC report and understanding how your rating is created. Resources: Data Security and Protection eLearning - Digital Care Hub Digital Care Hub - Run by social care providers for social care

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49:33

S4 E6: Recognise it, record it, evidence it

The care exchange from Skills for Care ·

2024/03/27

Maddie Watts, the owner and Registered manager of the outstanding rated Inchwater home care chats to us about the preparation she is doing for assessment under the new single assessment framework and how to evidence good practice for CQC. Maddie talks about evidencing feedback of partnership working with other professionals and the benefits of reflective conversations to the continuous improvement journey.

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42:14

S4 E5: Nothing about you without you

The care exchange from Skills for Care ·

2024/02/28

We chat to Jodie Allen-Cawley, Head of Quality and Health and Safety at Lifeways.Jodie talks about why co-production is the key to providing quality care and how it works in partnership with the people you provide care to. She explores how the ‘I statements’ and ‘we statements’ align with the new CQC Single Assessment Framework and, as a quality lead, how to evidence personalisation and co-production. Jodie also shares the huge range of co-production initiatives and processes that are taking

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51:55

S4 E4: I get most of my success on Sunday

The care exchange from Skills for Care ·

2024/01/31

Stephen Forster joins the Care Exchange to talk about his success in recruiting 1000s of care workers. He shares his top tips on attracting workers, including how to create an amazing recruitment journey for each candidate and how to reduce no shows. We also chat about sending top tips to candidates before interview, creating attractive job adverts and value-based retention.

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51:17

S4 E3: What if I say the wrong thing?

The care exchange from Skills for Care ·

2023/11/29

For most of us, the answer to the question ‘what is most important to you?’ would be our personal relationships. Join us for a fascinating discussion with Dr Claire Bates about how we can, and should be, supporting people to continue the relationships that are important to them. Dr Claire Bates, who set up and runs the ‘Supported Loving’ network, talks candidly in this episode about how we should be helping people to have meaningful relationships, including where people want to continue with

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