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PODCAST

All Things Considered CX with Bob Azman

Are you ready for CX Unhinged? For building better experiences? Hosted by Bob Azman, this show digs into the trends, tools, and tactics that are transforming the way businesses connect with their customers. Get ready for thought-provoking interviews, expert advice, and the latest insights straight from the world of CX. Whether you"re aiming to enhance your strategy or discover new ways to drive customer satisfaction, grab your notebook - Bob and his guests have got you covered. Make sure to

business marketing

All Episodes

00:31:29

Why Humans Still Matter: Balancing Automation and...

All Things Considered CX with Bob Azman ·

2025/05/13

Welcome back to All Things Considered CX! In today’s episode, host Bob Azman sit down with Matt Taylor, Co-Founder and CPO of Knowbl, a cutting-edge company transforming customer experience with conversational AI and automation.Matt shares his unconventional journey from consulting to launching Knowbl amid the pandemic, drawing on deep experience in innovation labs and product management.Together, they dive into what’s really happening on the front lines of AI in customer service—from separating

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00:31:49

Why Humans Still Matter: Balancing Automation and...

All Things Considered CX with Bob Azman ·

2025/05/13

Welcome back to All Things Considered CX! In today’s episode, host Bob Azman sit down with Matt Taylor, Co-Founder and CPO of Knowbl, a cutting-edge company transforming customer experience with conversational AI and automation.Matt shares his unconventional journey from consulting to launching Knowbl amid the pandemic, drawing on deep experience in innovation labs and product management.Together, they dive into what’s really happening on the front lines of AI in customer service—from separating

en

00:33:23

How AI Can Improve or Destroy Customer Service...

All Things Considered CX with Bob Azman ·

2025/04/29

Welcome to a brand-new episode of All Things Considered CX! In today’s thought-provoking conversation, host Bob Azman sits down with customer service experience leader Alex Mead for a candid look at what’s wrong with today’s CX practices—and how real transformation starts by getting back to the basics.Alex dives deep into his unique CSX (Customer Service Experience) philosophy and why he’s on a mission to separate service from the marketing noise that’s “ruining customer experience.”You’ll hear Alex

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00:33:39

How AI Can Improve or Destroy Customer Service...

All Things Considered CX with Bob Azman ·

2025/04/29

Welcome to a brand-new episode of All Things Considered CX! In today’s thought-provoking conversation, host Bob Azman sits down with customer service experience leader Alex Mead for a candid look at what’s wrong with today’s CX practices—and how real transformation starts by getting back to the basics.Alex dives deep into his unique CSX (Customer Service Experience) philosophy and why he’s on a mission to separate service from the marketing noise that’s “ruining customer experience.”You’ll hear Alex

en

00:33:51

Creating Engaging Workplaces: The Secret to Crecera...

All Things Considered CX with Bob Azman ·

2025/04/15

In this episode of the All Things Considered CX, host Bob Azman is joined by Scott Eichstad and Ted Itschert from Crecera Brands.With a focus on authenticity and customer experience, Scott and Ted share their journey of transforming the customer service landscape within their organization. With nearly 60 years of shared experience, they discuss the challenges and strategies involved in breaking down silos, improving contact center operations, and fostering a customer-centric culture. Gain insights

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00:34:08

Creating Engaging Workplaces: The Secret to Crecera...

All Things Considered CX with Bob Azman ·

2025/04/15

In this episode of the All Things Considered CX, host Bob Azman is joined by Scott Eichstad and Ted Itschert from Crecera Brands.With a focus on authenticity and customer experience, Scott and Ted share their journey of transforming the customer service landscape within their organization. With nearly 60 years of shared experience, they discuss the challenges and strategies involved in breaking down silos, improving contact center operations, and fostering a customer-centric culture. Gain insights

en

28:31

Creating Craveworthy Exceptional Restaurant...

All Things Considered CX with Bob Azman ·

2025/02/04

Gregg Majewski joins me on the podcast to discuss how to use technology to create better experiences as well as putting the consumer first in every aspect of your business. Creating craveworthy experiences for consumers in the restaurant business. Gregg Majewski is the Founder and CEO of Craveworthy Brands and the former CEO of Jimmy John’s. With over 23 years of experience as a senior executive in the restaurant industry, he has implemented and restructured companywide operational

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27:46

2025: The Year of The BIG STAY and The GREAT...

All Things Considered CX with Bob Azman ·

2025/01/21

Carol is back! It’s great to welcome Carol Kaemmerer back to the podcast. In this episode, Carol talks about 2025 – the year of the big stay and the great detachment! She also talks about building your personal brand – by using the rule of 3’s! Are you concerned about your current role, your career, your personal brand, your LinkedIn profile? Carol took what seemed like shockingly bad news and turned it into an amazing opportunity. After a surprise downsizing in the Fortune 500 company

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32:07

The Eighth Notch. Conscious Consumerism. ...

All Things Considered CX with Bob Azman ·

2024/12/16

What a great episode to end 2024! Conscious Consumerism. Eco-conscious consumers. The Eighth Notch. Integrating sustainability into the core touchpoints of the customer journey. With over 25 years of leadership experience in the retail industry, Mike Robinson is a valuable addition to the founding team of The Eighth Notch, t8notch.com, a technology platform focused on sustainable last-mile deliveries. His expertise in digital retail growth, product management and technology delivery,

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36:39

Transforming Your CX From The Teenage Years To Early...

All Things Considered CX with Bob Azman ·

2024/12/03

I’m wrapping up the year with our continuing exploration of the effective utilization of AI in improving your organization’s customer experience. My guest on this episode of the All Things Considered CX podcast is Andrew Carothers, CCXP. Andrew Carothers is a Customer Experience executive known for developing innovative CX strategies that grow revenue, increase renewal rates, and expedite customer adoption. He recently suggested that the state of CX is characterized as being in our teenage

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36:44

Personalized: Customer Strategy in the Age of AI....

All Things Considered CX with Bob Azman ·

2024/11/13

The Five Promises of Personalization. Harnessing the power of AI to personalize the customer experience. Exploding the myth of proving the ROI of CX. This and so much more to talk about with our guest David Edelman on the All Things Considered CX Podcast with Bob Azman. David is the co-author of the new book Personalized. Customer Strategy in the Age of AI. He is a senior lecturer at Harvard Business School, an executive adviser and board member to brands and technology providers, and

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36:32

Leveraging AI to Improve Growth and Your...

All Things Considered CX with Bob Azman ·

2024/10/28

“Terrified, mortified, petrified, stupefied” by AI? Then you’ve come to the right place to eliminate these fears and trepidations! Joining me on this episode of the All Things Considered CX podcast with Bob Azman is Kevin J. Dean, Founder & CEO of ManoByte a technology services company specializing in business process automation, CRM, and intelligent automation. Kevin is leading AI-driven business transformation and dedicated his career to helping businesses thrive in the digital age

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30:15

Building Brand Loyalty Through Unboxing Marketing......

All Things Considered CX with Bob Azman ·

2024/10/14

As CX professionals, we often talk about the experience has to be “end-to-end”. But too often we forget steps along the way – including what happens when the customer’s package arrives and they “unbox it”. Is it personal or generic? Does it make them smile or grimace? In this episode of the All Things Considered CX podcast, Tyler DeLarm joins us to talk about “unboxing marketing” strategies. Tyler is a seasoned business leader with a reputation for building and guiding successful

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37:03

AI. Offshoring. Delight. Rage. What is the Impact to...

All Things Considered CX with Bob Azman ·

2024/09/23

He’s back! And does he have some great new research, insights and perspectives to share on this episode of the All Things Considered CX podcast. John Goodman joins me to talk about AI, Offshoring, Delighting customers, the latest info related to focused research on CPG customer delight and so much more! John has joined me several times in the past and always has an informative, thought-provoking topic to discuss and this conversation is no different. John is Vice Chairman of Customer

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32:08

Unlocking The Emotional Drivers of Human Decisions to...

All Things Considered CX with Bob Azman ·

2024/09/09

Ian Baer, Founder and Chief Soothsayer, has been solving marketing’s greatest challenges forover three decades. He has spent his career helping major brands achieve extraordinary successand challenger brands box above their weight class in leadership roles with Publicis Groupe,TBWA, Rapp, Deutsch and others, and was named to Campaign US’ Digital 40 Over 40. A prominent thought leader all aspects of marketing, Ian has spoken at numerous conferences and podcasts discussing trends in consumer

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42:41

#1 Executive Coach #1 Leadership Thinker In The...

All Things Considered CX with Bob Azman ·

2024/08/12

Best of summer replay!! If you missed it the first time, now’s your chance to hear the top leadership thinker in the world! Marshall Goldsmith is the only two-time winner of the Thinkers 50 Award for #1 Leadership Thinker in the World. He has been ranked as the #1 Executive Coach in the World and a Top Ten Business Thinker for the past eight years. Dr. Goldsmith is the author or editor of 36 books, including three New York Times bestsellers, that have sold over 2.5 million copies and been

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32:03

Can Investing in CX Double Your Revenues? The...

All Things Considered CX with Bob Azman ·

2024/06/27

Can CX really double your revenues? Is your C-suite looking for the value of investing in CX? Great questions! And my guest on this episode of the All Things Considered CX podcast has the answers! Greg Tucker, CCXP is CEO of Tucker & Company, a Customer Experience advisory firm working with global leaders to develop on-brand customer experiences that drive breakthrough business results. His clients include Oracle, Microsoft, DocuSign, Wells Fargo, GE, AT&T and PepsiCo. He has been a

en

37:54

Experience Rules! Explore The Experience Operating...

All Things Considered CX with Bob Azman ·

2024/06/18

Diane Magers and Michael Hinshaw, authors of the new book, Experience Rules, join me on this episode of the podcast. Michael is the founder and president of customer experience consultancy McorpCX and recognized on over a dozen "Top Global CX Influencers" lists. He's also co-author of the best-selling books Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How to Be One of Them, and Experience Rules! The Experience Operating System (XOS) and 8 Keys to Enable

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42:42

Marshall Goldsmith

All Things Considered CX with Bob Azman ·

2024/05/06

Marshall Goldsmith is the only two-time winner of the Thinkers 50 Award for #1 Leadership Thinker in the World. He has been ranked as the #1 Executive Coach in the World and a Top Ten Business Thinker for the past eight years. Dr. Goldsmith is the author or editor of 36 books, including three New York Times bestsellers, that have sold over 2.5 million copies and been listed bestseller in 12 countries. His books, What Got You Here Won’t Get You There and Triggers have been recognized by

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36:14

Neal Woodson

All Things Considered CX with Bob Azman ·

2024/04/02

Neal is a teacher, coach, author, and speaker who is a determined believer in putting people first as the key to better business. His vision is a world where workplaces and customer spaces are focused on people helping people succeed. His background includes decades of experience in a variety of industries. He has written over 500 blog posts and two amazing books. His latest, recently released book, Giving a $#!+: How A Willingness to Be Inconvenienced Can Transform Your Business, Work, and

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