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PODCAST

All Things Considered CX with Bob Azman

Are you ready for CX Unhinged? For building better experiences? Hosted by Bob Azman, this show digs into the trends, tools, and tactics that are transforming the way businesses connect with their customers. Get ready for thought-provoking interviews, expert advice, and the latest insights straight from the world of CX. Whether you"re aiming to enhance your strategy or discover new ways to drive customer satisfaction, grab your notebook - Bob and his guests have got you covered. Make sure to

business marketing

All Episodes

00:32:21

Mental Health: The Key to Happy Teams and Customers,...

All Things Considered CX with Bob Azman ·

2025/11/12

In this episode, Bob Azman explores the powerful connection between mental health and workplace performance with special guest Rachel Lutz Guevara, Division Vice President of Trust and Safety at TaskUs.Rachel shares her inspiring journey from a background in clinical mental health care to leading a global psychological health and safety program for frontline digital workers. Together, they uncover how proactive wellness initiatives can transform both employee experience and business

en

00:31:55

Mental Health: The Key to Happy Teams and Customers,...

All Things Considered CX with Bob Azman ·

2025/11/12

In this episode, Bob Azman explores the powerful connection between mental health and workplace performance with special guest Rachel Lutz Guevara, Division Vice President of Trust and Safety at TaskUs.Rachel shares her inspiring journey from a background in clinical mental health care to leading a global psychological health and safety program for frontline digital workers. Together, they uncover how proactive wellness initiatives can transform both employee experience and business

en

00:33:14

Designing Tomorrow’s Vehicles Today: Nemo Neal’s...

All Things Considered CX with Bob Azman ·

2025/10/29

Welcome back to All Things Considered CX! In today's episode, Bob Azman sits down with Nemo Neal, though you might know him better as the chief of design at Mozee, and by his DJ handle, Nemo.Nemo joins us from inside one of Mozee's autonomous development vehicles to share his unconventional journey from insurance salesman and DJ to automotive design leader. Together, Bob and Nemo dig deep into the future of autonomous vehicles, the power of parallel thinking in design, and why it’s critical

en

00:32:49

Designing Tomorrow’s Vehicles Today: Nemo Neal’s...

All Things Considered CX with Bob Azman ·

2025/10/29

Welcome back to All Things Considered CX! In today's episode, Bob Azman sits down with Nemo Neal, though you might know him better as the chief of design at Mozee, and by his DJ handle, Nemo.Nemo joins us from inside one of Mozee's autonomous development vehicles to share his unconventional journey from insurance salesman and DJ to automotive design leader. Together, Bob and Nemo dig deep into the future of autonomous vehicles, the power of parallel thinking in design, and why it’s critical

en

00:27:50

Leveraging AI and Unified Data for Better Customer...

All Things Considered CX with Bob Azman ·

2025/10/15

Welcome back to All Things Considered CX, where we’re shaking up the world of customer experience.In today’s episode, Bob Azman sits down with Jack Walker from Walker—a trailblazing, family-owned company with over eight decades in the CX business.Together, they explore Walker’s fascinating journey from grassroots door-to-door research in 1939 to leading the way with cutting-edge Qualtrics technology and AI-driven strategies.Jack shares insightful stories about the evolution of CX, the importance of

en

00:27:24

Leveraging AI and Unified Data for Better Customer...

All Things Considered CX with Bob Azman ·

2025/10/15

Welcome back to All Things Considered CX, where we’re shaking up the world of customer experience.In today’s episode, Bob Azman sits down with Jack Walker from Walker—a trailblazing, family-owned company with over eight decades in the CX business.Together, they explore Walker’s fascinating journey from grassroots door-to-door research in 1939 to leading the way with cutting-edge Qualtrics technology and AI-driven strategies.Jack shares insightful stories about the evolution of CX, the importance of

en

00:35:31

AI, Culture, and Customer Experience: Keeping the...

All Things Considered CX with Bob Azman ·

2025/10/02

Welcome back to All Things Considered CX, where we dive deep into the evolving world of customer experience.In today’s episode, Sean Crichton-Browne, co-author of the thought-provoking book, The Human Culture Imperative, joins us in exploring why company culture is not just a “nice-to-have,” but a mission-critical driver of customer and employee happiness, business growth, and lasting transformation.Sean unpacks his journey from 25 years in sales to helping top organizations put customers at the

en

00:35:13

AI, Culture, and Customer Experience: Keeping the...

All Things Considered CX with Bob Azman ·

2025/10/02

Welcome back to All Things Considered CX, where we dive deep into the evolving world of customer experience.In today’s episode, Sean Crichton-Browne, co-author of the thought-provoking book, The Human Culture Imperative, joins us in exploring why company culture is not just a “nice-to-have,” but a mission-critical driver of customer and employee happiness, business growth, and lasting transformation.Sean unpacks his journey from 25 years in sales to helping top organizations put customers at the

en

00:37:31

The Power of Word of Mouth and Preventing Customer...

All Things Considered CX with Bob Azman ·

2025/09/10

Welcome back to All Things Considered CX! In today’s episode, Bob Azman sits down with CX legend John Goodman, for a fascinating conversation on the evolution of customer experience and the science behind customer loyalty.From the basement of Harvard Law to pioneering the use of 800 numbers and developing cutting-edge economic models, John takes us through his decades-long journey shaping how companies listen to and delight their customers.You’ll hear insights on the impact of regulatory

en

00:37:12

The Power of Word of Mouth and Preventing Customer...

All Things Considered CX with Bob Azman ·

2025/09/10

Welcome back to All Things Considered CX! In today’s episode, Bob Azman sits down with CX legend John Goodman, for a fascinating conversation on the evolution of customer experience and the science behind customer loyalty.From the basement of Harvard Law to pioneering the use of 800 numbers and developing cutting-edge economic models, John takes us through his decades-long journey shaping how companies listen to and delight their customers.You’ll hear insights on the impact of regulatory

en

00:17:08

Episode Hightlights: Tyler DeLarm and Mike Robinson

All Things Considered CX with Bob Azman ·

2025/07/31

In this special highlights episode, host Bob Azman features standout moments from two dynamic conversations—with Tyler DeLarm of Undigital and Mike Robinson of The 8th Notch.Tyler dives into the power of personalized unboxing and how it builds emotional brand loyalty.Mike explores how AI, automation, and sustainability are reshaping retail and customer expectations.Whether you're in CX, marketing, or retail, this episode offers fresh perspectives and actionable ideas for creating more authentic

en

00:17:08

Episode Hightlights: Tyler DeLarm and Mike Robinson

All Things Considered CX with Bob Azman ·

2025/07/31

In this special highlights episode, host Bob Azman features standout moments from two dynamic conversations—with Tyler DeLarm of Undigital and Mike Robinson of The 8th Notch.Tyler dives into the power of personalized unboxing and how it builds emotional brand loyalty.Mike explores how AI, automation, and sustainability are reshaping retail and customer expectations.Whether you're in CX, marketing, or retail, this episode offers fresh perspectives and actionable ideas for creating more authentic

en

00:23:26

Episode Highlights: David Edelman and Alex Mead

All Things Considered CX with Bob Azman ·

2025/07/15

In this special highlights episode, we bring together the sharpest takes from two of our most insightful guests: David Edelman and Alex Mead. Together, they explore the evolving landscape of customer experience, personalization, and the rise of AI in service delivery — but from two very different angles.David Edelman, former CMO at Aetna and a pioneer in customer-centric digital transformation, shares why "customer experience is the product", how AI can be used to delight and empower

en

00:23:26

Episode Highlights: David Edelman and Alex Mead

All Things Considered CX with Bob Azman ·

2025/07/15

In this special highlights episode, we bring together the sharpest takes from two of our most insightful guests: David Edelman and Alex Mead. Together, they explore the evolving landscape of customer experience, personalization, and the rise of AI in service delivery — but from two very different angles.David Edelman, former CMO at Aetna and a pioneer in customer-centric digital transformation, shares why "customer experience is the product", how AI can be used to delight and empower

en

00:16:55

Episode Highlights: David Edelman

All Things Considered CX with Bob Azman ·

2025/07/01

We revisited a powerful conversation with David Edelman—a seasoned expert in marketing, executive leadership, and digital innovation, with experience at BCG, Digitas, McKinsey, and Aetna.David broke down how customer experience has evolved into the key differentiator for brands, especially as products and services become more commoditized. He explored the intersection of digital transformation, AI, and data-driven strategy, emphasizing how organizations can deliver real value through meaningful,

en

00:16:55

Episode Highlights: David Edelman

All Things Considered CX with Bob Azman ·

2025/07/01

We revisited a powerful conversation with David Edelman—a seasoned expert in marketing, executive leadership, and digital innovation, with experience at BCG, Digitas, McKinsey, and Aetna.David broke down how customer experience has evolved into the key differentiator for brands, especially as products and services become more commoditized. He explored the intersection of digital transformation, AI, and data-driven strategy, emphasizing how organizations can deliver real value through meaningful,

en

00:35:17

Why Emotions and Behavioral Science Drive Business...

All Things Considered CX with Bob Azman ·

2025/06/17

Welcome back to another episode of All Things Considered CX!In today’s conversation, Bob Azman sits down with Nick Bond, founder of Apex, to dive deep into the evolving world of customer experience, behavioral science, and the impact of AI on business.Nick shares his journey from traditional research and marketing roles to launching Apex, a company on the forefront of using data and motivation science to truly understand what drives customer decisions—and what it takes to move the needle on customer

en

00:34:58

Why Emotions and Behavioral Science Drive Business...

All Things Considered CX with Bob Azman ·

2025/06/17

Welcome back to another episode of All Things Considered CX!In today’s conversation, Bob Azman sits down with Nick Bond, founder of Apex, to dive deep into the evolving world of customer experience, behavioral science, and the impact of AI on business.Nick shares his journey from traditional research and marketing roles to launching Apex, a company on the forefront of using data and motivation science to truly understand what drives customer decisions—and what it takes to move the needle on customer

en

00:32:20

Why Employee Experience Drives Customer Success, with...

All Things Considered CX with Bob Azman ·

2025/06/03

Welcome back to another episode of the All Things Considered CX Podcast!In this engaging conversation, Bob Azman reconnects with Annette Franz, Chief Experience Officer of CX Journey, Inc., and a true thought leader in the world of customer and employee experience. Annette shares insights from her impressive 33-year career—including her start at J.D. Power and Associates—and dives into the central themes of her latest book, "Employee Understanding."Together, Bob and Annette explore why so

en

00:32:41

Why Employee Experience Drives Customer Success, with...

All Things Considered CX with Bob Azman ·

2025/06/03

Welcome back to another episode of the All Things Considered CX Podcast!In this engaging conversation, Bob Azman reconnects with Annette Franz, Chief Experience Officer of CX Journey, Inc., and a true thought leader in the world of customer and employee experience. Annette shares insights from her impressive 33-year career—including her start at J.D. Power and Associates—and dives into the central themes of her latest book, "Employee Understanding."Together, Bob and Annette explore why so

en

143 results

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