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PODCAST

Assistance Stories

Association of Assistance Professionals

🌍 ✈️ "Assistance Stories - The Podcast" is here to share fun and informal stories, insights and the latest goings-on within the assistance, travel insurance, IPMI & wider insurance industry! 🎙️ Conversations are hosted by: 🔵 Tom Bool (CEO @ Lexxika) 🔵 Juan Peña Núñez (Senior Development Underwriter - A&H Global Accounts @ Zurich) You can contact us at https://www.linkedin.com/company/assistance-stories-the-podcast

business careers

All Episodes

00:37:20

S4:E1 - Flightcare Global - Assistance for the...

Assistance Stories ·

2024/03/11

A fascinating chat with Lisa McPherson and Jemma Austin from Flightcare Global. Recorded in January, Lisa and Jemma tell us all about the challenges of providing emergency medical support in-flight, as well as the whole service range offered at Flightcare Global.Guest profiles: Lisa - https://www.linkedin.com/in/lisa-mcpherson-b0ba7612/ Jemma - https://www.linkedin.com/in/jemma-austin-232b8a98/

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00:36:28

S3, Episode 5 - From intensive care to international...

Assistance Stories ·

2023/12/18

Georgie and Adam founded Repatriation Medical Services with a clear mission to provide the highest quality medical care and aviation assistance possible to those that fall ill abroad.Their extensive background in critical healthcare positions equips them with a deep understanding of what's required to deliver the highest quality service. From planning complex air ambulance repatriations worldwide, to escorting patients and their families home via commercial airline, RMS are fast becoming a

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00:51:46

S3, Episode 4 - International Repatriation Revealed

Assistance Stories ·

2023/07/19

Tom and Juan host this episode, featuring an in-depth discussion around the world of international repatriation. We chat to two very experienced professionals within this field, to uncover what happens behind the scenes from the perspective of repatriation providers. 👉 Fiona Greenwood, Rowland Brothers International: https://www.linkedin.com/in/fiona-greenwood-a16b1119/ 👉 Emerson De Luca, Managing Director at Albin International Repatriation:

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00:40:25

S3, Episode 3 - Technology for assistance and claims

Assistance Stories ·

2023/06/27

Tom and Jenn host this episode, for a great discussion with 4 big hitters in the insurance industry, all at the front edge of latest tech developments: 👉 Dan Andrews, Insurance Director @ Vitesse PSP Limited: https://www.linkedin.com/in/dan-andrews-62434689/ 👉 Carl Carter, Chief Commercial Officer @ Blink Parametric: https://www.linkedin.com/in/carl-carter-4843444/ 👉 Jane Hegeler, Relations Manager @ Nordic Insurance Software: https://www.linkedin.com/in/jane-hegeler-bba82012/ 👉 Alwin

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00:41:44

S3, Episode 2 - Travel Compass: Travel Risk Management

Assistance Stories ·

2023/06/13

A deep dive into the world of Travel Risk Management, with our panel of experts: 👉 Birger Oldorff, Managing Director @ Oldorff Consulting - ⁠https://www.linkedin.com/in/birger-oldorff/ ⁠ 👉 Bex Deadman aka 'Travel Risk Bex' @ 8 Phase Consulting Ltd - https://www.linkedin.com/in/bex-deadman-aka-travel-risk-bex-70b92419/ 👉 Shaun Boulter, Global Head of Security - Operations & Services @ AXA Partners - https://www.linkedin.com/in/shaun-boulter-318b4b/ We cover everything from the ground

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00:55:12

S3, Episode 1 - The F word: Finding and Fighting...

Assistance Stories ·

2023/05/22

A fascinating discussion of the current state of insurance fraud. We explore the modern techniques and tools in the fight against fraud, the drivers behind fraud and how the industry is fighting back and getting ahead. We chat to insurance fraud experts: Matt Gilham, Director @ WHITELK Fraud Performance Consulting - https://www.linkedin.com/in/matt-gilham/ Laura Horrocks, Head of Fraud Technology & Intelligence @ Sedgwick - https://www.linkedin.com/in/laura-horrocks-272b54189/ Phil Needham,

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00:09:41

We're back for Series 3!

Assistance Stories ·

2023/03/15

After a brief hiatus, we're back with Series 3! 🎙️ We thought we would kick things off for our first episode, with a brief re-introduction to your hosts; Jennifer Milton, Head of Operations @ Biolytica Tom Bool, CEO @ Lexxika Juan Peña Núñez, Director of Business Development @ AMI Global Assistance This series we'll be hosting some interesting chats with industry professionals, sharing stories, insights and the latest goings-on within the assistance, travel insurance, IPMI & wider

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00:37:30

S2 Episode 7 - Rodger Cook & Alerah Turner - World...

Assistance Stories ·

2022/08/25

A first for the Assistance Stories podcast... an in-person episode, recorded live from the WTP offices in Australia! This episode is packed full of assistance industry education, news and stories. Featuring World Travel Protection's Rodger Cook, General Manager for Global Security Services and Alerah Turner, Director of Global Provider Networks. We hear all about their fascinating roles within this 30 year old business, and delve deep into the huge global networks that they manage on a day-to-day

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00:35:51

S2 Episode 6 - Sven Scharff, MD Medicus

Assistance Stories ·

2022/08/09

A German living in Spain! What a fun episode, with Sven joining me from sunny Majorca! Sven joined the MD Medicus team in 2002 back when they were a team of 20, based from the same office in Germany. He now personally leads a team of 35+ within a 400-strong business! Sven oversees the 24/7 operations team which encompasses emergency calls, medical evacuation and the claims side of the business. He is also responsible for maintaining relationships with external partners such as the ground and air

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00:47:46

S2 Episode 5 - Natalie Arnold, AirCARE1

Assistance Stories ·

2022/07/19

Wow... quite an episode. Our host Tom chats to Natalie in what is surely our most honest and personal interview ever. We learn a whole load about the air ambulance industry, as well as talking about Natalie's health challenges. Full of energy and laughs, Natalie is a total whirlwind and we hope you'll enjoy listening to this as much as we enjoyed making it.

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00:31:17

S2: Episode 4 - Claudia Carfi - Covac Global

Assistance Stories ·

2022/06/28

In this episode we hear about the incredible innovations from Covac Global, from the fabulous Claudia Carfi, our second consecutive Claudia. Claudia tells us all about her role, and we learn all about Pandemic safe travel, while hearing Claudia's stories of travelling the world, and settling in London - and lots more. Enjoy. Recorded 22/06/2022

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00:38:43

S2: Episode 3: Claudia Schmeidhuber - EURAMI

Assistance Stories ·

2022/05/31

A fascinating chat with Claudia Schmeidhuber, the Managing Director of EURAMI. We talk all about EURAMI, air accreditation, marketing, and even Claudia's hobby of Western horse riding! Claudia's great fun to listen to and this is not one to miss.

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00:39:39

Episode 2 - Mohamed Farag

Assistance Stories ·

2022/05/17

We're joined by Mohamed Farag, Director of Strategic Development at FocusPoint International. We talk all about sales roles in the assistance industry, hear all about Mo's story - and have a lovely chat about golf too!

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00:46:55

Inês Cruz - Deputy Nurse Manager - International SOS

Assistance Stories ·

2022/04/26

Inês joins us to chat about the life of nurses and medical staff in the assistance environment. Recorded 21/04/2022

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00:21:23

Episode 10 - Delta Assist

Assistance Stories ·

2022/04/12

Episode 10 - we talk to Eman and Ahmed of Delta Assist. We hear about Egypt's tourism industry, the exciting world of local assistance provision, and the story of Delta Assist's growth. Recorded 28/03/2022.

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00:36:19

Episode 9: Chloe Waters - FJN Solutions

Assistance Stories ·

2022/03/29

Today we're joined by Chloe Waters, an assistance industry recruitment specialist, from FJN Solutions. We chat about all the challenges and opportunities connected to recruiting in the industry, and Chloe shares great advice for people looking to get into assistance. Recorded 24/03 (and please forgive us if my voice sounds off - I had covid)

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00:34:49

Episode 8 - Simon Cook

Assistance Stories ·

2022/03/15

Simon is the global head of anti fraud services for Charles Taylor. Simon tells us about fraud, and about the fascinating world of counter fraud operations. Published 15/03/2022.

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00:28:12

Episode 7 - Christian Deloughery

Assistance Stories ·

2022/03/01

Christian Deloughery from Penfield Care

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00:18:07

Episode 6 - James Miller - Travel Insurance Insider

Assistance Stories ·

2022/02/10

James talks to us about Travel Insurance Insider, as well as his experience with the media and events management for the insurance industry. Recorded 26/01/2022.

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00:21:39

Episode 5 - Samuel Tester - Homeland International

Assistance Stories ·

2022/01/27

A fascinating chat with a brilliant guest. Samuel Tester talks to us about his role at international funeral directors Homeland International. Recorded 24/01/2022

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