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PODCAST

Assistance Stories

Association of Assistance Professionals

🌍 ✈️ "Assistance Stories - The Podcast" is here to share fun and informal stories, insights and the latest goings-on within the assistance, travel insurance, IPMI & wider insurance industry! 🎙️ Conversations are hosted by: 🔵 Tom Bool (CEO @ Lexxika) 🔵 Juan Peña Núñez (Senior Development Underwriter - A&H Global Accounts @ Zurich) You can contact us at https://www.linkedin.com/company/assistance-stories-the-podcast

business careers

All Episodes

00:30:59

S5:E10 - Les Davis, Gouda International

Assistance Stories ·

2025/05/30

We chat to Les Davis, the former Brit ex-pat, working for Gouda International in Utrecht. A slightly roaming and very enjoyable conversation about the company, Les's story and the Netherlands... as well as Tom's slightly rambling ponderings on the future of AI. Maybe we'll forgive him just this once as he wasn't well.

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00:42:53

S5:E9 - Tom Uddenberg, Airmedic

Assistance Stories ·

2025/05/12

Tom Uddenberg joins us to talk about AirMedic, the Quebec based air ambulance company. We hear about his move to the industry from aviation, as well as the company's story and growth.

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00:46:19

S5:E8 - Mark Lee, PMC LLP

Assistance Stories ·

2025/04/17

Mark Lee is an international travel solicitor, and an adviser to the insurance industry. Mark shares his experience and journey with Tom and Juan, as well as also giving some fascinating insight into the New Consumer Duty, and its ramifications for the travel insurance industry.

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00:35:42

S5:E7 : James Wilson and Gian Sumagpao, Healix

Assistance Stories ·

2024/12/23

Tom and Juan chat to James Wilson and Gian Sumagpao from Healix, as we take a deep dive into the role of Medical Case Managers. An essential part of the team within any assistance company, we find out about their responsibilities, their work and what makes their role so crucial

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00:33:07

S5:E6 - Robert Hoey, Funeral Support Services Co. Ltd.

Assistance Stories ·

2024/11/27

Presented by Tom and Juan, Robert Hoey tells us the fascinating story of going from a trainee in the funeral business, to President of Funeral Support Services Co, in Japan.Robert tells us about moving to Japan, getting introduced to the funeral industry, and overcoming huge challenges to create a hugely successful funeral services company. We learn a lot about the industry, about Japan and about Robert. A fascinating and inspiring episode. Not one to miss!

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00:25:21

S5:E5 - Rhea Akiki, Swan International Assistance

Assistance Stories ·

2024/11/14

Fascinating talk with Rhea Akiki of Swan International. Swan has a rich history, and is a key part of the industry. Based in Lebanon, Rhea gives us an amazing insight into the realities of the current situation on the ground there.

en

00:28:26

S5:E4 - Louise Birriterri, Pikl Insurance

Assistance Stories ·

2024/10/10

A fascinating look into insurance for the private rental market, and sharing economy. We're learn a lot about just how complex insurance can be for those renting their properties on platforms like Airbnb, and we heard Louise's thoughts on the future of private rental.You can find Louise on LinkedIn here: https://www.linkedin.com/in/louise-birritteri-b0b12620/

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00:31:48

S5:E3 - Claudia Schmiedhuber, GAMTI

Assistance Stories ·

2024/09/30

Claudia Schmiedhuber, previously of EURAMI, joins the podcast to tell us all about her new home, GAMTI. GAMTI provided education and training to the Travel and Medical Assistance world, and we hear all about it. It's a fascinating episode, and not one to miss.You can contact Claudia at https://www.linkedin.com/in/claudia-schmiedhuber/

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00:29:42

S5:E2 - World Travel Protection

Assistance Stories ·

2024/09/18

We chat to Declan McDermott and Kate Fitzpatrick, from World Travel Protection. We learn all about their work in security, travel risk management and hear their insights on safety and global travel trends for the future. You can contact the guests at: https://www.linkedin.com/in/declan-mcdermott-71569a18/ and https://www.linkedin.com/in/kate-fitzpatrick-3408a025/

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00:33:01

S5:E1 - Nadeem Sheikh-Ali. Charles Taylor Assistance

Assistance Stories ·

2024/09/10

Back at last with our first episode of Season 5. A fascinating chat with Nadeem Sheikh-Ali from Charles Taylor. We hear all about life insight one of the UK's leading assistance operations, and about Nadeem's work and career.

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00:31:17

S4:E8 - Duncan Minty - Ethics for the Insurance Industry

Assistance Stories ·

2024/07/15

An unusual and thought provoking chat with Duncan Minty, ethics adviser for the insurance industry. We hear all about some of the ethical challenges facing the industry, with some fascinating insights on how public opinion can lead the insurance companies to better outcomes.

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00:38:31

S4:E7 - Med ResQ

Assistance Stories ·

2024/07/04

A chat with Stuart Phillips and Adam Hickman of Med ResQ. We hear their insights into the world of Air Ambulances, and their origin story and what makes them unique.

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00:32:19

THiA Conference 2024 - Quebec City

Assistance Stories ·

2024/06/25

A very enjoyable post conference chat with Michael Camacho, President, and Warren Brown, Co-chair of Membership committee, of THiA. The conference took place in Quebec City, in May 2024, and was a huge success. We chat about THiA, its purpose, and its members, as well as hearing all about the fun - and the hard work - for everyone involved. More information about there is available here: https://www.thiaonline.com/

en

00:24:52

S4:E6 - Discovering Roadside Assistance - Nicolas...

Assistance Stories ·

2024/06/11

An interesting chat with Nicolas Herault, of Concentrix. We get an introduction to the world of Roadside Assistance, and hear all about Nicolas' extensive experience in call centres and assistance services throughout Europe.

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00:18:47

FJN Solutions - Wolfram Charity Football event

Assistance Stories ·

2024/05/24

Juan gives us a run down of the charity work that FJN Solutions are doing, and his participation in their football event. Find out more at https://fjnsolutions.co.uk/2024/04/23/final-score/ and connect with FJN here on LinkedInhttps://www.linkedin.com/company/synchronicity-ins-ltd/

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00:30:00

S4:E5 - All About Air Ambulances, with Douglas Weisz

Assistance Stories ·

2024/05/14

A really thorough discussion of the fascinating and complex world of air ambulances. Douglas Weisz of REVA Air Ambulances tells Tom and Juan his whole story, and opens up the inner workings of an air ambulance. We also hear about Douglas' journey, and what it takes to really make it in his industry.Guest profile : https://linkedin.com/in/douglasweisz/

en

00:32:43

S4:E4 - Talking Medical Accreditation, with Yuliya...

Assistance Stories ·

2024/04/24

Yuliya Shcherbina is from Accreditation Canada and talks to Juan and Tom about the value and importance of medical accreditation. We learn more about what's involved and where accreditation is headed in the future, as well as learning about Yuliya's global career history. Full of great info, and lots of fun.Guest profile: https://www.linkedin.com/in/yuliya-shcherbina-61175a33/

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00:30:07

S4:E3 - Meet the team from THIS

Assistance Stories ·

2024/04/15

Tom and Juan chat with Sarah and Kirsty from THIS. We learn all about the newest conference on the Travel and Health insurance scene, and hear all about their mission, and their exciting plans for the future.

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00:23:50

Bonus Episode: Uniglobal TIF wrap up

Assistance Stories ·

2024/04/09

A chat with Carl Carter of Blink Parametric, and James Austin of Lexxika. We talk about the Uniglobal Travel Insurance Forum in Lisbon, which was chaired by Carl. We hear a review of the speakers, content and some guest feedback.

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00:25:48

S4: E2 - Leading in Medical Assistance, Sharon...

Assistance Stories ·

2024/03/19

A deep dive into the world of medical assistance. Tom and Juan chat to Sharon Solomon, Head of Medical Assistance at Allianz Partners UK. A fascinating chat through the past, present and future of medical assistance, along with Sharon's own inspiring story

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44 results

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