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PODCAST

Veterinary Viewfinder Podcast

Dr. Ernie Ward & Beckie Mossor, RVT

Weekly podcast dedicated to "tackling the toughest topics in veterinary medicine." Hosted by veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor. Candid, irreverent, provocative, educational, and occasionally funny conversations about issues that impact the veterinary profession. Non-stop since 2016.

kids & family pets & animals

All Episodes

0:29:21

The September Veterinary Playbook: Suicide...

Veterinary Viewfinder Podcast ·

2025/08/27

September is a busy time for veterinary teams, and this episode provides a practical roadmap. The Veterinary Viewfinder welcomes Catherine Haskins from “The Bridge Club” to spotlight three profession-wide initiatives you can activate now. First up, Suicide Prevention Month: Haskins shares Project Sticker’s “Change That Sticks” micro-donation campaign and StickWithUs.vet, a single hub aggregating mental health resources across veterinary medicine, along with a reminder that 988 is available when a

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0:25:27

Is Veterinary General Practice Dying? Urgent Care...

Veterinary Viewfinder Podcast ·

2025/08/20

Is Veterinary General Practice Dying? On this week’s Veterinary Viewfinder, veterinarian Dr. Ernie Ward and credentialed veterinary technician, Beckie Mossor, MPA, RVT, ask the question many teams are whispering. Routine wellness is slipping while urgent and ER traffic rises. The hosts dig into what is driving the shift: cost sensitivity, weekday access barriers, and changing client expectations after COVID. They explain why prevention must mean more than vaccines and a fecal test, and how to

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0:30:34

Pet Doctor or Pet Owner’s Therapist? Navigating...

Veterinary Viewfinder Podcast ·

2025/08/13

Being a veterinarian is about caring for animals… right? Increasingly, many vets feel their role is shifting toward being a therapist for pet owners, and it’s taking a toll. In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, explore the growing emotional labor demands placed on veterinary professionals.From helping clients navigate grief, guilt, and financial stress, to managing unrealistic expectations fueled by social media, veterinarians are spending more

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0:30:44

"Don’t Do It”? The Danger of Gatekeeping the...

Veterinary Viewfinder Podcast ·

2025/08/06

Too many aspiring veterinary professionals are met with a troubling response: “Don’t do it.” In this episode, Dr. Ernie Ward and Beckie Mossor, RVT, take a hard look at how that knee-jerk negativity, often voiced by those still in the field, may be harming the future of veterinary medicine.With decades of combined experience, Dr. Ward and Beckie reflect on their own paths and push back against the cynicism that’s become all too common in comment sections and break rooms alike. They discuss how

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0:30:53

Regulation Without Representation? Why Credentialed...

Veterinary Viewfinder Podcast ·

2025/07/30

Credentialed veterinary technicians are pillars of modern veterinary care, but in most U.S. states, they’re excluded from the very boards that govern their profession. This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, break down why this lack of representation is not just outdated, it’s dangerous for workforce development, public health, and the long-term sustainability of veterinary medicine.Beckie shares that only 20 U.S. states have even one credentialed

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0:25:53

Who’s Protecting Vet Assistants? The Push for...

Veterinary Viewfinder Podcast ·

2025/07/23

As some states roll out veterinary assistant credentialing programs, a critical question emerges: Who’s actually overseeing these initiatives, what are their future goals, and are they helping or hurting the profession? In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, examine the growing movement to credential veterinary assistants without consistent regulatory oversight, clear practice act integration, or protections for the assistants

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0:23:25

You Talk Too Much: What Really Happens When Vet Techs...

Veterinary Viewfinder Podcast ·

2025/07/17

A technician catches a medication error and speaks up, only to be told later, “You talk too much.” In this powerful episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, confront one of the most damaging cultural issues in veterinary medicine: punishing staff for doing the right thing. The conversation goes beyond this single story to tackle the widespread discomfort around giving and receiving feedback in veterinary clinics. What happens when your workplace isn't

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0:24:30

Personal Life, Public Fallout: How Veterinary Clinics...

Veterinary Viewfinder Podcast ·

2025/07/09

What if one of your employees goes viral on TikTok... for all the wrong reasons? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, dive into a modern dilemma facing every veterinary clinic: what happens when an employee’s personal behavior triggers public outrage, and suddenly your phones are blowing up with angry calls? Inspired by a real-world Fourth of July viral incident (yes, involving antipasto salad), Ward and Mossor explore how personal conduct outside of

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0:26:43

Scared Dogs, Stressed Clients, and Missed Revenue:...

Veterinary Viewfinder Podcast ·

2025/07/02

Fireworks. Travel. Noise. Every July 4th, veterinary teams face a predictable surge of panicked pets, frazzled clients, and last-minute sedation requests. So why are so many clinics still reacting instead of preparing?This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack how veterinary clinics can turn this annual headache into an opportunity to deliver better care and boost revenue. From leveraging your PIMS to send targeted alerts about noise aversion and

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0:31:50

The Hidden Cost of Undervaluing Vet Techs: Burnout,...

Veterinary Viewfinder Podcast ·

2025/06/25

What happens when veterinary technicians are overworked, underpaid, and still fighting for recognition? The 2024 NAVTA Demographic Survey reveals the harsh reality, and this week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack what it all means for the future of veterinary medicine.Despite their essential role, most vet techs still earn significantly less than comparable healthcare professionals. Worse, they’re burning out fast. Many are working second (or even

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0:30:58

Are Vet Techs Nurses? Why the Internet Erupted—and...

Veterinary Viewfinder Podcast ·

2025/06/18

A viral video from a popular “human nurse” influencer asking if veterinary technicians are “nurses” recently sparked a social media firestorm, but the outrage may be missing the real issue.In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, go beyond the headlines to explore what’s truly at stake in the “vet nurse” debate: professional identity, title protection, and the public’s understanding of veterinary medical roles. While thousands weighed in online,

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0:26:16

Hey, can I get a discount? When vet clients,...

Veterinary Viewfinder Podcast ·

2025/06/11

Should veterinary professionals, their colleagues, distributors, pharmaceutical representatives, and community heroes receive a discount? And what happens when they ask?In this provocative episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle the emotional and financial complexities of veterinary discounts. Prompted by Beckie’s personal experience navigating an expensive emergency bill for her own pet, the duo delves into topics ranging from professional courtesy

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0:23:36

Pet Bereavement Leave in Vet Med: Is It Too Much to Ask?

Veterinary Viewfinder Podcast ·

2025/06/04

When a veterinary professional loses a pet, should they get time off? What happens when a request for pet bereavement leave is met with an eye roll?In this emotionally charged episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle the tough conversation around grief leave for veterinary team members mourning the loss of their own animals. Drawing on listener questions, real-life clinic experiences, and personal stories, the hosts explore why this seemingly niche

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0:32:04

What If the One-Star Review Was Right? Owning Up in...

Veterinary Viewfinder Podcast ·

2025/05/28

What if the negative review was… right? In this brutally honest episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle one of the most difficult scenarios in veterinary medicine: how to handle legitimate complaints when your clinic or team actually did make a mistake. With raw insight and hard-earned experience, the hosts examine how to manage everything from emotionally-charged one-star reviews to social media posts by staff that cross the line. They break

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0:22:40

Are Vet Teams Losing Touch? What Happened to Sharing...

Veterinary Viewfinder Podcast ·

2025/05/21

Remember when veterinary break rooms were covered in highlighted journals and sticky notes that said “READ THIS”? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor explore how our learning habits have changed and what this means for clinic culture.Are we still learning together… or just scrolling solo? In this thought-provoking episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, explore how veterinary professionals consume and share

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0:22:18

They Gave Us 1 Star… Then Came Back: Real Talk on...

Veterinary Viewfinder Podcast ·

2025/05/14

What do you do when a client trashes your clinic with a negative online review, then schedules another appointment as if nothing happened? In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack the emotional and professional complexities of accepting—or refusing—returning clients who’ve publicly criticized your team.From understanding when a bad review crosses into abuse to learning how to initiate honest, respectful dialogue, this episode delivers

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0:29:22

Today’s Vaccine and Surgery Hesitancy: What...

Veterinary Viewfinder Podcast ·

2025/05/07

Vaccine and surgery hesitancy isn’t just a human healthcare challenge; veterinary teams are seeing it more often in exam rooms across the country. In this episode of The Veterinary Viewfinder, cohosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, take a deep dive into the rising trend of pet parent hesitancy around core vaccines and routine surgical procedures like spays, neuters, and dental cleaningsThe conversation covers how internet misinformation, personal beliefs, and changing cultural norms

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0:27:16

Should Veterinary Clinics Buy Now or Wait? Inflation,...

Veterinary Viewfinder Podcast ·

2025/04/30

In this episode of "The Veterinary Viewfinder," hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle a timely topic that every veterinary professional should consider: how inflation, rising tariffs, and supply chain disruptions are affecting big purchasing decisions and clinic growth strategies.As economic pressures mount, practice owners, managers, and technicians alike are asking: Should we buy that new piece of equipment now or wait? Dr. Ward and Beckie walk listeners through real-world

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0:28:10

Corporate Pressure & Public Scrutiny: What’s the...

Veterinary Viewfinder Podcast ·

2025/04/23

This week on The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle one of the most urgent and unsettling issues facing veterinary professionals: the growing instability in the profession driven by corporate layoffs, clinic closures, and public scrutiny. They discuss the recent, abrupt shutdown of My Pets Wellness clinics across multiple U.S. states, leaving veterinary teams and pet owners stunned and unemployed.Adding fuel to the fire is a recent BBC investigative

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0:30:54

Surviving a Down Economy: Supporting Your Veterinary...

Veterinary Viewfinder Podcast ·

2025/04/16

In this timely and insightful episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, address one of the most pressing concerns facing veterinary professionals today: how to support your clinic team during economic uncertainty. As inflation rises, operating costs soar, and layoffs make headlines, veterinary practices—whether corporate or independent—must adapt quickly to protect their staff and patients.Dr. Ward and Beckie share strategies for maintaining morale and

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473 results

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