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PODCAST

Veterinary Viewfinder Podcast

Dr. Ernie Ward & Beckie Mossor, RVT

Weekly podcast dedicated to "tackling the toughest topics in veterinary medicine." Hosted by veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor. Candid, irreverent, provocative, educational, and occasionally funny conversations about issues that impact the veterinary profession. Non-stop since 2016.

kids & family pets & animals

All Episodes

0:27:42

Is Veterinary Medicine More Neurodivergent Than We...

Veterinary Viewfinder Podcast ·

2026/03/04

Neurodiversity is part of veterinary medicine, whether we talk about it or not.In this episode, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, sit down with Ron Sosa, veterinary team coach and founder of Syn-APT Leadership Coaching, to explore what neurodiversity really looks like in our profession. From Ron’s late diagnoses of ADHD and autism to high masking, imposter syndrome, and burnout, this conversation goes deeper than labels. Ron shares why veterinary medicine may have a higher prevalence of

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0:28:03

Online Complaints and Zero Tolerance: Have We Swung...

Veterinary Viewfinder Podcast ·

2026/02/25

Bad online reviews aren’t new in veterinary medicine. What’s changing is how quickly we respond, and how quickly we sometimes end the relationship by “firing” the client who posted something critical.In the 482nd episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, explore the real question behind legitimate negative reviews: when does a complaint justify firing a client, and when is it an opportunity to improve? They unpack the difference between unsafe behavior and

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0:23:49

We Closed the Clinic and Took the Entire Team to VMX:...

Veterinary Viewfinder Podcast ·

2026/02/18

Continuing education is required for veterinary professionals’ licensure, but finding time for CE often feels impossible. In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, speak with Dr. Andrea Freeman about a bold decision: closing her small animal practice and taking her entire team to VMX for continuing education.Instead of sending one or two team members at a time, Dr. Freeman invited everyone. Doctors, technicians, CSRs, and part-time staff all

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0:25:08

Ask the Dog First: Why Most Dog Bites Are Preventable

Veterinary Viewfinder Podcast ·

2026/02/11

Dog bites are more common than most people realize, and nearly all of them are preventable. This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, welcome back longtime friend and Certified Animal Behavior Consultant, Steve Dale, to talk about his new children’s book, Ask the Dog, and why it may be one of the most important dog bite prevention tools veterinarians can share. Each year, an estimated 4.5 million people in the U.S. are bitten by dogs, with hundreds of

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0:26:54

Ranked, Rejected, or Hired: How AI Is Quietly...

Veterinary Viewfinder Podcast ·

2026/02/04

Artificial intelligence is no longer a future concept in veterinary hiring. It is already here, quietly screening resumes, ranking candidates, and influencing who gets interviewed, hired, or never hears back at all. In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Becky Mosser, MPA, RVT, unpack how AI-driven hiring tools are changing the employment landscape across all industries, and it’s starting in veterinary medicine.From automated resume screeners to algorithm-based candidate

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0:31:00

VMX 2026: Big Energy, Bigger Questions

Veterinary Viewfinder Podcast ·

2026/01/28

VMX 2026 is in the books, and this week on Veterinary Viewfinder, Dr. Ernie Ward and Becky Mosser, MPA, RVT, share their observations from one of the biggest veterinary conferences ever, VMX in Orlando, Florida, USA.Our hosts reflect on record-breaking attendance, the growing presence of veterinary technicians and support staff, the rise of booth-based CE, and how AI continues to weave itself into nearly every corner of the exhibit hall. They also spend time on a topic that sparked real

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0:25:42

Absentee Guilt: When Time Off Still Feels Like Work

Veterinary Viewfinder Podcast ·

2026/01/21

Many veterinary professionals struggle with a quiet but exhausting problem: absentee guilt. Whether it’s calling out sick, taking a vacation, or stepping away for personal time, being “off” rarely feels fully off. In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, dig into why stepping away from the clinic can feel so uncomfortable—and why that discomfort matters. They unpack how guilt becomes normalized in veterinary culture, how leadership behaviors shape

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0:31:32

Why Vaccine Hesitancy Feels Harder Than Ever (and...

Veterinary Viewfinder Podcast ·

2026/01/14

Vaccine hesitancy is no longer just about cost or convenience. In this episode of Veterinary Viewfinder Podcast, Dr. Ernie Ward and Beckie Mossor dig into why vaccine skepticism has become more emotional, more entrenched, and harder to navigate in today’s exam room.They move past talking points and focus on what actually helps veterinary teams in real-world conversations. You’ll hear practical guidance on leading with empathy without endorsing misinformation, staying grounded in evidence, and

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0:31:02

Shedding Old Skins: Rethinking Vet Organizations in a...

Veterinary Viewfinder Podcast ·

2026/01/07

As the veterinary profession heads into 2026, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, take on a topic many veterinary professionals think about but rarely discuss out loud: whether organized veterinary medicine is still serving the people it represents.This episode is an honest, thoughtful conversation about governance, leadership, and what happens when questioning the status quo is labeled as “disruption.” Beckie shares her recent decision to step away from national leadership, what led to

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0:28:23

From AI to Affordability: Vet Med Trends Shaping 2026

Veterinary Viewfinder Podcast ·

2025/12/31

Veterinary medicine is changing fast, and 2026 is already taking shape. In this episode of the Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor step back and take an honest look at the trends that are most likely to impact veterinary teams in the year ahead.They examine how artificial intelligence is moving from novelty to a background tool, quietly reshaping documentation, diagnostics, and client communication. Telemedicine continues to evolve, not just as video visits but as flexible,

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0:05:21

T’was the Night Before Christmas: Veterinary Edition

Veterinary Viewfinder Podcast ·

2025/12/24

This week, the Veterinary Viewfinder keeps a beloved tradition alive with a festive gift for the profession. Dr. Ernie Ward and Beckie Mossor, MPA, RVT, share a brand-new veterinary rendition of T’was the Night Before Christmas, written for every veterinarian, technician, assistant, CSR, kennel team member, and manager working through the holidays. The poem walks listeners through a Christmas Eve shift full of familiar chaos, unexpected cases, and the kind of humor that only happens in a clinic on a

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0:24:35

The No-Show Appointment Crisis: Why Vet Clinics Are...

Veterinary Viewfinder Podcast ·

2025/12/17

Veterinary teams everywhere are feeling the strain of rising no-show appointments, especially during the hectic holiday season. This episode examines why veterinary clients are ghosting more frequently and what that means for clinic schedules, revenue, and staff morale. Hosts Dr. Ernie Ward and Becky Mossor, MPA, RVT, walk through the real drivers behind no-show appointments, including financial stress, price shopping, long wait times, and the comfort some clients feel in canceling silently rather

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0:29:18

Are Veterinary Clients Meaner in 2025? Why Holiday...

Veterinary Viewfinder Podcast ·

2025/12/10

This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, ask a timely question many teams are quietly wondering: Are veterinary clients meaner this year? As the 2025 holiday rush collides with rising costs, canceled insurance policies, and shifting social norms, many clinics are experiencing increased client frustration and emotional volatility. From Dr. Ward fielding complaints about the weather-soaked Calabash Christmas Parade to everyday price-related outbursts in vet

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0:34:33

Holiday Weight Gain in Pets: Veterinary Strategies...

Veterinary Viewfinder Podcast ·

2025/12/03

The holiday season brings joy, family, and—unfortunately—extra calories for many of our patients. This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor sit down with board-certified veterinary nutritionist Dr. Martha Cline to unpack why holiday weight gain happens and how veterinary teams can help pet owners set healthier habits for the year ahead. From multi-pet household challenges to emotional feeding and environmental barriers, Dr. Cline shares practical, real-world insights

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0:25:07

Beyond Pizza Parties: Real Appreciation Strategies...

Veterinary Viewfinder Podcast ·

2025/11/26

This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, slow down the holiday rush to talk about something deceptively simple and surprisingly powerful: gratitude. As Thanksgiving arrives, many practice owners and managers are asking the same question: What do I do for my staff this year? Yet the podcast reveals a deeper conversation about why traditional gestures, pizza parties, gift cards, and generic thank-yous often fall flat. Beckie shares that “pizza parties are

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0:34:36

When Mistakes Happen in Vet Med: How Great Teams...

Veterinary Viewfinder Podcast ·

2025/11/19

Mistakes happen in veterinary practice, but what defines a great team is how they respond to them. This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle one of the toughest and most universal realities in veterinary medicine: what to do when something goes wrong. From small slip-ups to serious medical errors, Ernie and Beckie explore the importance of mindset, communication, and compassion when addressing mistakes. They outline how leaders can create a clinic

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0:42:32

When Home Isn’t Safe: What Every Veterinary...

Veterinary Viewfinder Podcast ·

2025/11/12

This week, Dr. Ernie Ward and Beckie Mossor sit down with Elizabeth Watson and Jane Allen Wilson from the North Carolina Victim Assistance Network for one of the most important conversations in veterinary medicine. Domestic violence affects far more veterinary professionals than most realize, yet it remains one of the least discussed workplace safety issues.Research shows that an estimated 1 in 5 women will experience some form of violence by a partner in their lifetime; chances are, someone

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0:27:52

U.S. Pets Are Being Exposed to Pepper Spray: A...

Veterinary Viewfinder Podcast ·

2025/11/05

This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, are joined by Chicago-based journalist and certified animal behavior consultant Steve Dale to discuss a surprising and underreported issue: pets incidentally exposed to pepper spray and tear gas in U.S. cities.While these cases are rare, they present serious challenges for veterinarians and pet owners alike. The hosts and Steve examine how dogs and cats can become unintended victims of crowd-control chemicals,

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0:32:16

Veterinary Transparency Isn’t Terrifying: What the...

Veterinary Viewfinder Podcast ·

2025/10/29

This week on The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, examine the U.K. Competition and Markets Authority’s (CMA) 2024 report—a document shaking up global veterinary medicine. The CMA’s findings on pricing, ownership disclosure, and consumer trust have sparked heated debates across the profession.Ernie and Beckie explain how the CMA found clients often don’t know who owns their vet clinic, leading to confusion about costs and care. They discuss the agency’s

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0:29:20

Rethinking the 90-Day Rule: Building Trust, Not...

Veterinary Viewfinder Podcast ·

2025/10/22

What does your clinic call the first 90 days of employment? A probationary period, onboarding, or something else? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, challenge one of the most ingrained (and, according to our hosts, outdated) terms and concepts in veterinary employment: the “90-day probation.”Dr. Ward and Beckie unpack the emotional, legal, and psychological implications of labeling new hires as being “on probation.” They explore how the language

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480 results

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