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PODCAST

Veterinary Viewfinder Podcast

Dr. Ernie Ward & Beckie Mossor, RVT

Weekly podcast dedicated to "tackling the toughest topics in veterinary medicine." Hosted by veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor. Candid, irreverent, provocative, educational, and occasionally funny conversations about issues that impact the veterinary profession. Non-stop since 2016.

kids & family pets & animals

All Episodes

0:31:32

Why Vaccine Hesitancy Feels Harder Than Ever (and...

Veterinary Viewfinder Podcast ·

2026/01/14

Vaccine hesitancy is no longer just about cost or convenience. In this episode of Veterinary Viewfinder Podcast, Dr. Ernie Ward and Beckie Mossor dig into why vaccine skepticism has become more emotional, more entrenched, and harder to navigate in today’s exam room.They move past talking points and focus on what actually helps veterinary teams in real-world conversations. You’ll hear practical guidance on leading with empathy without endorsing misinformation, staying grounded in evidence, and

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0:31:02

Shedding Old Skins: Rethinking Vet Organizations in a...

Veterinary Viewfinder Podcast ·

2026/01/07

As the veterinary profession heads into 2026, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, take on a topic many veterinary professionals think about but rarely discuss out loud: whether organized veterinary medicine is still serving the people it represents.This episode is an honest, thoughtful conversation about governance, leadership, and what happens when questioning the status quo is labeled as “disruption.” Beckie shares her recent decision to step away from national leadership, what led to

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0:28:23

From AI to Affordability: Vet Med Trends Shaping 2026

Veterinary Viewfinder Podcast ·

2025/12/31

Veterinary medicine is changing fast, and 2026 is already taking shape. In this episode of the Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor step back and take an honest look at the trends that are most likely to impact veterinary teams in the year ahead.They examine how artificial intelligence is moving from novelty to a background tool, quietly reshaping documentation, diagnostics, and client communication. Telemedicine continues to evolve, not just as video visits but as flexible,

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0:05:21

T’was the Night Before Christmas: Veterinary Edition

Veterinary Viewfinder Podcast ·

2025/12/24

This week, the Veterinary Viewfinder keeps a beloved tradition alive with a festive gift for the profession. Dr. Ernie Ward and Beckie Mossor, MPA, RVT, share a brand-new veterinary rendition of T’was the Night Before Christmas, written for every veterinarian, technician, assistant, CSR, kennel team member, and manager working through the holidays. The poem walks listeners through a Christmas Eve shift full of familiar chaos, unexpected cases, and the kind of humor that only happens in a clinic on a

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0:24:35

The No-Show Appointment Crisis: Why Vet Clinics Are...

Veterinary Viewfinder Podcast ·

2025/12/17

Veterinary teams everywhere are feeling the strain of rising no-show appointments, especially during the hectic holiday season. This episode examines why veterinary clients are ghosting more frequently and what that means for clinic schedules, revenue, and staff morale. Hosts Dr. Ernie Ward and Becky Mossor, MPA, RVT, walk through the real drivers behind no-show appointments, including financial stress, price shopping, long wait times, and the comfort some clients feel in canceling silently rather

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0:29:18

Are Veterinary Clients Meaner in 2025? Why Holiday...

Veterinary Viewfinder Podcast ·

2025/12/10

This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, ask a timely question many teams are quietly wondering: Are veterinary clients meaner this year? As the 2025 holiday rush collides with rising costs, canceled insurance policies, and shifting social norms, many clinics are experiencing increased client frustration and emotional volatility. From Dr. Ward fielding complaints about the weather-soaked Calabash Christmas Parade to everyday price-related outbursts in vet

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0:34:33

Holiday Weight Gain in Pets: Veterinary Strategies...

Veterinary Viewfinder Podcast ·

2025/12/03

The holiday season brings joy, family, and—unfortunately—extra calories for many of our patients. This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor sit down with board-certified veterinary nutritionist Dr. Martha Cline to unpack why holiday weight gain happens and how veterinary teams can help pet owners set healthier habits for the year ahead. From multi-pet household challenges to emotional feeding and environmental barriers, Dr. Cline shares practical, real-world insights

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0:25:07

Beyond Pizza Parties: Real Appreciation Strategies...

Veterinary Viewfinder Podcast ·

2025/11/26

This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, slow down the holiday rush to talk about something deceptively simple and surprisingly powerful: gratitude. As Thanksgiving arrives, many practice owners and managers are asking the same question: What do I do for my staff this year? Yet the podcast reveals a deeper conversation about why traditional gestures, pizza parties, gift cards, and generic thank-yous often fall flat. Beckie shares that “pizza parties are

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0:34:36

When Mistakes Happen in Vet Med: How Great Teams...

Veterinary Viewfinder Podcast ·

2025/11/19

Mistakes happen in veterinary practice, but what defines a great team is how they respond to them. This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle one of the toughest and most universal realities in veterinary medicine: what to do when something goes wrong. From small slip-ups to serious medical errors, Ernie and Beckie explore the importance of mindset, communication, and compassion when addressing mistakes. They outline how leaders can create a clinic

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0:42:32

When Home Isn’t Safe: What Every Veterinary...

Veterinary Viewfinder Podcast ·

2025/11/12

This week, Dr. Ernie Ward and Beckie Mossor sit down with Elizabeth Watson and Jane Allen Wilson from the North Carolina Victim Assistance Network for one of the most important conversations in veterinary medicine. Domestic violence affects far more veterinary professionals than most realize, yet it remains one of the least discussed workplace safety issues.Research shows that an estimated 1 in 5 women will experience some form of violence by a partner in their lifetime; chances are, someone

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0:27:52

U.S. Pets Are Being Exposed to Pepper Spray: A...

Veterinary Viewfinder Podcast ·

2025/11/05

This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, are joined by Chicago-based journalist and certified animal behavior consultant Steve Dale to discuss a surprising and underreported issue: pets incidentally exposed to pepper spray and tear gas in U.S. cities.While these cases are rare, they present serious challenges for veterinarians and pet owners alike. The hosts and Steve examine how dogs and cats can become unintended victims of crowd-control chemicals,

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0:32:16

Veterinary Transparency Isn’t Terrifying: What the...

Veterinary Viewfinder Podcast ·

2025/10/29

This week on The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, examine the U.K. Competition and Markets Authority’s (CMA) 2024 report—a document shaking up global veterinary medicine. The CMA’s findings on pricing, ownership disclosure, and consumer trust have sparked heated debates across the profession.Ernie and Beckie explain how the CMA found clients often don’t know who owns their vet clinic, leading to confusion about costs and care. They discuss the agency’s

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0:29:20

Rethinking the 90-Day Rule: Building Trust, Not...

Veterinary Viewfinder Podcast ·

2025/10/22

What does your clinic call the first 90 days of employment? A probationary period, onboarding, or something else? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, challenge one of the most ingrained (and, according to our hosts, outdated) terms and concepts in veterinary employment: the “90-day probation.”Dr. Ward and Beckie unpack the emotional, legal, and psychological implications of labeling new hires as being “on probation.” They explore how the language

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0:21:44

Celebrating Veterinary Technicians: Purpose,...

Veterinary Viewfinder Podcast ·

2025/10/15

This week on The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, celebrate National Veterinary Technician Week and the fifth anniversary of the Veterinary Giving Tree, a grassroots initiative helping veterinary professionals in need. But beyond celebration, this conversation digs into what meaningful recognition really looks like, and how the profession can sustain it.Beckie reflects on the origins of the Giving Tree during COVID and how it’s become a lifeline of

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0:31:04

When Your Clinic Gets Bought: Navigating Culture...

Veterinary Viewfinder Podcast ·

2025/10/08

What really happens when your veterinary clinic is sold? In this week’s episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack the messy realities behind acquisitions, whether by large corporate groups or independent buyers.They explore what practice owners, associates, and staff need to know before the ink dries on a deal. For veterinarians, the shift often means more reporting, formal reviews, and oversight that can feel like a loss of autonomy. For technicians

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0:26:22

October Vet Playbook: WSAVA Takeaways, World Pet...

Veterinary Viewfinder Podcast ·

2025/10/01

October is stacked for veterinary teams. In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, share a rapid “what to do now” briefing after returning from the annual WSAVA conference in Rio de Janeiro, Brazil. You’ll hear global perspectives on credentialing and utilization of veterinary nurses/technicians, why international collaboration matters, and how organized medicine can accelerate change. Then the focus shifts to World Pet Obesity Week (October 6–12)

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0:27:22

Beyond Annual Reviews: Building a Culture of...

Veterinary Viewfinder Podcast ·

2025/09/24

Performance evaluations are one of the most misunderstood and often dreaded processes in veterinary medicine. Many clinics either skip them entirely or treat them as a once-a-year formality tied closely to raises. This creates stress for team members and fails to deliver meaningful guidance for improvement. In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, discuss why traditional performance reviews often fall short and explore practices that can help change

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0:24:12

Should You Fire That Client? The Veterinary Debate...

Veterinary Viewfinder Podcast ·

2025/09/17

Every veterinary team has faced it: a client gets angry, raises their voice, and everyone wonders whether or not we should fire them. In this week’s episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack one of the most difficult decisions veterinary professionals face: when to dismiss a client and when to repair the relationship. Using a real-life scenario, our hosts explore a situation where a client waited over an hour, understandably became upset, and

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0:30:44

The Veterinary General Practice Shift: Managing the...

Veterinary Viewfinder Podcast ·

2025/09/10

Veterinary general practice is undergoing a dramatic transformation. What used to be a steady stream of wellness check-ups and minor issues has shifted into a relentless wave of sick pets, urgent care needs, and same-day emergencies. Across the country, clinics are feeling the pressure, and many teams are struggling to keep up.In this week’s episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, break down why this shift is happening and how practices can adapt before

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0:28:02

Feedback, Gossip, or Tattletale? Managing Toxic...

Veterinary Viewfinder Podcast ·

2025/09/03

Many veterinary teams have one: the colleague who runs to management about every minor mistake or late trash bag. But when does necessary reporting turn into destructive tattling? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack one of the profession’s most frustrating dynamics: coworkers who undermine team culture by excessive fault-finding. Hosts Dr. Ward and vet tech Beckie Mossor examine how tattletale behavior often stems from insecurity,

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473 results

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