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PODCAST

The MSP Zone

Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.

technology

All Episodes

00:41:50

Securing Remote Access Tools for MSPs

The MSP Zone ·

2025/06/16

In this episode, we explore the critical issues surrounding remote access tools and their vulnerabilities, emphasizing the importance of trust between Managed Service Providers (MSPs) and their vendors. Our discussion covers: • Best Practices for Securing Remote Access: Learn effective strategies to safeguard remote access tools and protect sensitive data. • Continuous Training for MSP Teams: Discover why ongoing education is vital for MSP teams to stay ahead of cybersecurity threats. • Managing

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00:44:43

Unlocking the Power of Managed Controls

The MSP Zone ·

2025/06/03

In this episode, we explore the critical concept of shared responsibility in managed services, what we refer to as managed controls. As MSPs take on more security and compliance functions for clients, understanding and clearly defining the boundaries of responsibility becomes essential—not just for operational clarity, but for legal, regulatory, and reputational protection. We’ll break down the shared responsibility model, real-world applications, and how MSPs can use it to build trust, reduce risk,

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00:24:37

How to Build a vCISO Practice for MSPs

The MSP Zone ·

2025/05/14

In this episode, we delve into the **journey of certification in IT services**, highlighting the critical role it plays in becoming a trusted advisor to clients. We explore the various **challenges faced during the certification process**, from understanding complex requirements to implementing best practices.Our discussion emphasizes the **value of expertise** in building and maintaining strong client relationships. By sharing real-world experiences and insights, we illustrate how certification not

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00:41:55

MSP Optimism Remains Strong for 2025

The MSP Zone ·

2025/04/28

Jeff Nulsen in the MSP ZoneIn this episode of the MSP Zone, Jeff Nulsen dives into the latest findings from the N-able MSP Horizon's report for 2025. The discussion provides valuable insights into the current sentiment within the MSP market, highlighting key strategies for growth in the coming year. Jeff shares his expertise on how MSPs can navigate and thrive despite the complexities of international market conditions. Tune in to learn about emerging opportunities and practical advice for MSPs

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00:36:58

How to Build a Recession Resistant MSP Practice

The MSP Zone ·

2025/04/22

In this podcast episode, Peter Kujawa of Service Leadership delves into the resilience of businesses during economic downturns. The conversation centers on how recessions impact revenue streams, emphasizing the critical role of managed services in sustaining cash flow. Kujawa discusses the significant decline in project revenue observed during past recessions and underscores the importance of strategic planning and adaptability for businesses to navigate these challenging periods successfully. This

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00:55:43

Taxes and Managed Services

The MSP Zone ·

2025/04/15

Join Mike Deskin of Dresner Group as he enters the MSP Zone to discuss taxes and their impact on managed services, cyber security, and, general business costs.

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00:36:04

Business Transition Strategies for MSP Owners

The MSP Zone ·

2025/04/02

Ramsey Sahyoun of Evergreen enters the MSP Zone to discuss Strategies for Successful Founder Transitions in Business Acquisitions

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00:39:10

An Interview with Glenn Mathis of Integris

The MSP Zone ·

2025/03/18

Glenn Mathis, president and COO of Integris, a national MSP, enters the MSP Zone to discuss a variety of topics. In this episode, Charles Weaver and Glenn Mathis discuss the evolving landscape of managed service providers (MSPs) in the context of cybersecurity, vertical specialization, and the impact of AI and automation. They explore how Integris positions itself as a premium IT managed service provider focused on regulatory compliance and vertical markets. The discussion also covers the importance

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00:34:13

State vs. Federal Cybersecurity Regulations

The MSP Zone ·

2025/03/01

In this episode, John Burgess of Mainstream Technologies dives into the significant impact cybersecurity issues have on local services and, consequently, on the daily lives of citizens

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00:42:19

Surviving MSP Litigation

The MSP Zone ·

2025/02/12

In this episode, we delve into the significant impact that outlandish claims can have on insurance premiums. Here are the key takeaways: 1. Impact on Premiums: Outlandish claims can lead to a substantial increase in insurance premiums, affecting both carriers and policyholders. 2. Judicial System Costs: The judicial system mandates that all claims be tried, which escalates costs for insurance companies. 3. Legal Defense Expenses: Defending against claims can result in substantial legal expenses for

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00:38:01

GRC Risks for MSPs

The MSP Zone ·

2025/01/29

Join our panel of experts as we explore the complexities of compliance for Managed Service Providers (MSPs) and how Cyber Verify serves as a crucial tool in translating various compliance requirements across different industries, ensuring that MSPs can effectively manage controls for their diverse client base.

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00:41:02

Modernizing Cybersecurity: The Path to Immunity

The MSP Zone ·

2025/01/16

The episode focuses on the urgent need for modernizing outdated systems to enhance cybersecurity. Charles Weaver emphasizes the significant role Managed Service Providers (MSPs) will play in this multi-year project, starting this year, to ensure systems are updated and protected against cyber threats.

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00:45:26

The Bright Future of MSPs in 2025

The MSP Zone ·

2025/01/08

n this episode, we dive into the current state and future outlook of Managed Service Providers (MSPs). Our discussion highlights the strong optimism for 2025 demand among MSPs, reflecting a positive sentiment across the industry. Despite the typical uncertainties that election years bring, most MSPs reported a successful 2023 and are looking forward to the conclusion of the election cycle.As we move into 2025, challenges are anticipated, but the overall expectation is one of growth. MSPs are

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00:39:32

Will CMMC Be Relevant for MSPs in the Future?

The MSP Zone ·

2024/12/11

This conversation delves into the Cybersecurity Maturity Model Certification (CMMC) and its implications for Managed Service Providers (MSPs). Charles Weaver and Chris Viau discuss the origins of CMMC, its framework, and how it applies to MSPs and their clients in the Defense Industrial Base (DIB). They explore the different levels of CMMC compliance, the role of the UCS framework tailored for MSPs, and the future of CMMC amidst potential deregulation. The discussion emphasizes the importance of

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00:39:12

The Origins of Managed Services

The MSP Zone ·

2024/12/05

SummaryIn this conversation, Charles and Mike Backers delve into the evolution of the Managed Services Provider (MSP) industry, exploring its origins, challenges, and the establishment of standards that define the profession today. Mike shares his journey from a professional engineer to a key figure in the MSP landscape, discussing the importance of client relationships, the need for ethical practices, and the impact of regulatory pressures. The dialogue highlights the significance of creating a

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00:44:41

Political Winds are Changing for MSPs

The MSP Zone ·

2024/11/21

SummaryIn this conversation, Charles discusses the shifting political landscape affecting Managed Service Providers (MSPs) and the evolving cybersecurity environment. He emphasizes the need for cyber immunity legislation to alleviate the risk burden on MSPs and enhance cybersecurity practices. The discussion covers the importance of cyber hygiene, the role of state governments, and the benefits of implementing such legislation for various stakeholders, including businesses and MSPs themselves

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00:32:11

Why MSPs Must Engage with AI Now

The MSP Zone ·

2024/11/05

In this conversation, Charles Weaver and Sam Blowes discuss the implications of artificial intelligence (AI) for Managed Service Providers (MSPs). They explore the necessity of AI usage policies, the impact of AI on employment, data privacy and compliance risks, the accuracy of AI outputs, and the importance of engaging with AI technologies. The discussion emphasizes that while AI presents challenges, it also offers opportunities for MSPs to enhance their services and better serve their

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00:40:30

Regulation from the MSP Point of View

The MSP Zone ·

2024/10/22

In this conversation, Charles Weaver and Hannah Finley delve into the complexities of MSP regulation and compliance, exploring the role of compliance officers, the challenges faced in regulated markets, and the dynamics of government oversight. They discuss the importance of cybersecurity in managed services, the value of compliance for MSPs, and the evolving relationship between MSPs and their clients. The conversation highlights the need for MSPs to adopt best practices and frameworks to protect

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00:34:53

Building a Better MSP: Strategies for Success

The MSP Zone ·

2024/10/08

Michael George, an experienced leader known for guiding companies through significant growth, has been named the new CEO of Syncro. With a well-established reputation in the MSP sector, George previously led the turnaround of an RMM company, culminating in its sale to ConnectWise in 2019.George's appointment comes at a pivotal moment for Syncro, as the company is on the brink of innovation and expansion. His strategic vision aims to leverage MSP platforms to enhance value and efficiency. George's

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00:19:00

Do We Have an MSP Shortage?

The MSP Zone ·

2024/10/01

In this conversation, Charles Weaver explores the question of how many Managed Service Providers (MSPs) exist globally. He emphasizes the importance of defining what constitutes an MSP and provides a historical context for the evolution of the MSP model. Weaver discusses the shift from reactive IT services to proactive management and the implications of this evolution for the industry.

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337 results

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