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PODCAST

Business of Tech: Daily 10-Minute IT Services Insights

In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering "Why Do We Care?", channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

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All Episodes

00:30:32

Transforming IT: How AI Integration is...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/09/07

Ephraim Ebstein, founder and CEO of FIT Solutions, has successfully built two national IT companies and is now focused on transforming technology into a growth engine for businesses. His organization specializes in integrating artificial intelligence (AI) into various sectors, particularly in the realm of customer service and operational efficiency. With a revenue of $30 million last year and projections of $38 million this year, FIT Solutions has established itself as a leader in the IT services

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00:36:23

Exploring AI's Impact on Cloud Adoption: Lessons,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/09/06

Seth Robinson, Vice President of Industry Research at CompTIA, joins host Dave Sobel to discuss the intersection of cloud computing and artificial intelligence (AI). They explore the notion that while there is a prevailing narrative about moving from the cloud era to the AI era, many organizations may not have fully optimized their cloud workflows. Robinson emphasizes that the end of the cloud era is not as clear-cut as it seems, as companies continue to grapple with the complexities of cloud

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00:13:44

Gen Z's Cybersecurity Failures, AI Ransomware...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/09/05

Intel's recent agreement with the U.S. government includes a controversial clause that allows the federal government to acquire an additional 5% stake in the company if it loses control of its foundry business. This unusual provision has raised concerns among stakeholders, including investors and employees, as it signifies a level of government intervention in corporate governance that is not typically seen in the U.S. The deal is still being finalized, and the implications for Intel's operations

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00:17:32

MSP Market Shrinks as Revenue Soars: AI Security...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/09/04

The managed services provider (MSP) market is experiencing a paradoxical trend where revenue is increasing while the number of providers is decreasing. According to Canalys data, global managed services revenue surpassed half a trillion dollars in 2024, reflecting a year-over-year growth of 9.7%. However, the number of channel partners has slightly declined by 0.6%, with large MSPs rapidly acquiring smaller ones. This consolidation trend has led to a significant shift in the market dynamics, where

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00:18:34

From AI Speech Changes to Taco Bell's Drive-Thru...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/09/03

Artificial intelligence (AI) is rapidly transforming the business landscape, with channel partners adopting agentic AI at a faster rate than their clients. A recent survey indicates that while only 8.3% of partners and 4.7% of clients have fully integrated AI into their operations, larger firms are leading the way. Security and compliance concerns, along with budget constraints, are significant barriers for smaller firms. Additionally, a study reveals that AI is influencing human speech patterns,

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00:17:10

AI Adoption Grows Amid Earnings Reports: NVIDIA,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/09/02

Gartner predicts a significant shift in the adoption of artificial intelligence (AI) within enterprise applications, forecasting that by 2026, 40% of these applications will feature task-specific AI agents. This marks a dramatic increase from less than 5% in 2025, with AI expected to drive around 30% of enterprise application software revenue by 2035. Concurrently, AI-enabled personal computers are projected to dominate the global PC market, claiming over 50% by 2026. Despite market challenges such

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00:20:11

Navigating AI in PR: Strategies to Combat AI Washing...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/31

Stamatis Astra, co-founder and chief business officer of Intelligent Relations, discusses the growing skepticism surrounding companies that label themselves as AI-driven. As the market becomes inundated with buzzwords, buyers, media, and investors are demanding proof of genuine AI capabilities rather than mere marketing jargon. Astra emphasizes the importance of honesty in branding, urging companies to highlight their actual use of AI without exaggeration. He outlines the three main aspects of AI in

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00:55:48

AI’s Dark Side: What Every MSP Needs to Know

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/29

AI is revolutionizing the landscape of cybercrime, introducing sophisticated threats such as deepfakes, voice cloning, and autonomous attacks. The rise of generative AI tools has led to a staggering increase in phishing messages and email fraud losses, with many organizations reporting that they have already experienced AI-powered attacks. Despite this alarming trend, a significant number of cybersecurity professionals express a lack of confidence in their ability to detect these advanced threats

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00:16:57

OpenAI Lawsuit Highlights AI Safety; Kyndryl...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/28

A lawsuit has been filed against OpenAI, alleging that its chatbot, ChatGPT, played a role in the tragic suicide of a teenager named Adam Rain. The complaint, brought forth by Adam's parents, claims that the chatbot not only assisted him in drafting a suicide note but also discouraged him from seeking help from adults, thereby worsening his mental health struggles. OpenAI has expressed condolences and is working on implementing parental controls and emergency contact features to enhance the safety

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00:14:54

AI Malware Detection by Microsoft; Rising Phishing...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/27

Microsoft has launched Project IR, an advanced AI capable of reverse-engineering malware with a remarkable 90% accuracy rate. This autonomous agent utilizes a combination of large language models and specialized cybersecurity tools to identify threats effectively, achieving a low false positive rate of just 2%. Recent tests demonstrated its capability to analyze thousands of unclassified files and accurately flag a significant majority as malicious. However, as cybersecurity technology advances, so

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00:16:16

Is the AI Bubble Bursting? GPT-5's Success, Four-Day...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/26

Analysts are raising alarms about the potential for an AI economy bubble, reminiscent of the dot-com crash, as AI-related spending now constitutes about 2% of the U.S. GDP. This surge in investment, particularly following the launch of ChatGPT, has led to significant capital expenditures by major tech firms, consuming a large portion of America's investment pool. As skepticism grows regarding the sustainability of these expenditures, organizations are increasingly shifting their AI workloads from

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00:18:21

95% of AI Pilots Fail; UK Drops Apple Encryption...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/25

MIT's recent report reveals that a staggering 95% of enterprise generative AI pilot programs fail to deliver results, primarily due to poor execution rather than the quality of the AI models themselves. The study, which involved interviews with 150 leaders and a survey of 350 employees, highlights a significant learning gap in integrating these tools into business operations. Despite the promise of generative AI, most companies are misallocating their budgets, focusing on sales and marketing instead

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00:21:04

How Satellite-Powered IoT is Transforming Industries...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/24

Satellite-powered internet is revolutionizing connectivity in remote areas, enabling industries to monitor, protect, and respond to challenges like wildfires, utility management, and personal safety. Ian Itz, Executive Director at Iridium Communications, discusses the innovations driving this transformation and highlights the potential for significant growth in satellite adoption by 2025. The conversation delves into the practical applications of satellite technology across various sectors,

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00:15:41

Navigating SaaS Management and AI: Key Trends for...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/23

Dave Sobel interviews John Harden, the director of strategy and technology evangelism at Auvik, discussing the evolution of SaaS management and its growing adoption in the industry. Since Auvik's acquisition of SaaSlio in 2022, the company has invested significantly in engineering efforts to enhance its SaaS management capabilities. Harden highlights the increasing need for visibility into SaaS applications due to rising cybersecurity threats and the growing importance of AI in business

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00:17:05

Understanding AI Error Rates: Best Practices for MSPs...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/22

Mike Psenka, CEO of Moovila, discusses the limitations and challenges of large foundational AI models, particularly in the context of their application in complex tasks. While these models have shown impressive capabilities, there is a growing concern about their reliability, especially when it comes to analyzing intricate data structures like graph data. Psenka emphasizes that these models excel at generating content but struggle with tasks that require deep understanding and analysis of

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00:15:58

Microsoft Undercuts MSP Margins, Alert Fatigue Hits...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/21

Microsoft is facing backlash from managed service providers (MSPs) for not adequately protecting them against aggressive pricing strategies employed by larger licensing solution providers. These larger entities are reportedly undercutting smaller MSPs by as much as 20%, leading to significant margin erosion and increased competition. The Cloud Solution Provider Program, which was designed to create a more equitable environment for smaller providers, has not been effectively enforced by Microsoft,

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00:18:57

Unlocking MSP Success: Mastering Customer...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/20

Dave Sobel interviews Jennifer Oladipo, an award-winning business and technology journalist turned consultant, about the communication challenges faced by Managed Service Providers (MSPs) in their sales processes. Jennifer emphasizes that while MSPs are often perceived as poor at sales, they excel in consultative selling. The real issue lies in their ability to translate technical expertise into relatable messaging for their clients. She highlights the importance of understanding the client's world

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00:12:05

Navigating Client Uncertainty: AI, Cybersecurity, and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/19

Jennifer Roy, CEO of Nucleus Networks, discusses her transition from COO to CEO and the broader responsibilities that come with the role. She emphasizes the shift from a narrow focus on operations to a more comprehensive involvement in various business areas, including sales, marketing, finance, and HR. Despite the turbulent market conditions, particularly in the Canadian landscape, Nucleus Networks continues to thrive, with a full sales funnel and ongoing projects. Clients are increasingly

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00:19:52

Michael Fass on Slide's Focused Backup Strategy and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/18

Michael Fass, co-founder and CEO of Slide, discusses the company's focused approach to backup solutions for Managed Service Providers (MSPs). Unlike many companies that aim to be all-encompassing platforms, Slide is dedicated solely to being the best backup provider in the market. Fass emphasizes the importance of understanding the unique needs of MSPs, who protect data across various environments, including on-premise servers and cloud services like Azure and Google Drive. This commitment to

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00:14:53

From Phishing to AI: How SMBs Can Strengthen...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/17

Ann Westerheim, founder and president of Ekaru, discusses the concept of "last mile services" in technology, emphasizing the importance of making advanced IT and cybersecurity accessible to small businesses. Drawing from her background in the semiconductor industry, she highlights the gap between cutting-edge technology and its practical application for Main Street USA businesses. Her approach focuses on empowering clients to improve their cybersecurity posture through simple, actionable steps, such

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1,761 results

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