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PODCAST

Dear Billionaire

Kelly Fore Dixon

Your home is your sanctuary... until it isn’t. One staffing misstep, one missed repair, one crossed boundary, and the calm of luxury living begins to unravel. Dear Billionaire is the podcast for high-net-worth homeowners, estate managers, and private service professionals who crave not just beauty, but balance and the systems to sustain it. Hosted by estate management expert Kelly Fore Dixon, each episode pulls back the curtain on what it really takes to achieve billionaire-level success by

business management

All Episodes

00:13:20

Episode 28

Dear Billionaire ·

2023/07/21

In the past, I have written and spoken a lot about Unicorn Employees (i.e., required tech skills for house managers, world-class service goals, leadership requirements, system-building skills, and team building).If you Google Unicorn Employee, you’ll find numerous articles that outline the ideal candidate or employee. But, if you Google Unicorn Employer, you’ll come up with NOTHING.Let's change this.In this episode, I define a Unicorn Employer, share the associated benefits of reaching this status

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00:11:16

Episode 27

Dear Billionaire ·

2023/07/14

I did a Coffee Talk about a month ago on what private service professionals need to do to keep a principal’s secret as a secret. Today I'm going to talk about what the homeowner – the principal, the employer – needs to do so that their secrets aren't divulged to their household staff.We keep secrets from other people. But if a homeowner is constantly pressing their staff with statements like, “What do you know about this?”, and they're constantly needing to process their words before they say them

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00:09:28

Episode 26

Dear Billionaire ·

2023/07/07

Dear Billionaire, You need an ORG CHART for your household team.Yes, you do! I know you're rolling your eyes, but listen up....Whether you have a small housekeeping team or a family office, in this episode I explain the benefits of this important one-page document. (Or use Post-It notes!) And...drum roll, please...I have a free org chart template to make this task a little easier. You can get it here: https://www.estatemanagementsystems.com/household-staffing-organization-chart-template-optinThanks

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00:11:59

Episode 25

Dear Billionaire ·

2023/06/30

This week I thought I would walk you through a property assessment and why these are so important to any homeowner – but especially if you're new to the property. I was on a site visit last week at a house where the homeowner had purchased it within the last 6 months to a year. They have had full blown renovations happening since they purchased it, and they purchased it as is. However, nobody did a full inspection of the property. In this episode I share what I found, what's critical, and how I put

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00:11:55

Episode 24

Dear Billionaire ·

2023/06/23

At midnight on Sunday, I was awakened by my phone vibrating. Not in a standard, silenced phone call way; more like an Amber Alert. Without my glasses on, I dismissed it and went back to sleep. Minutes later, I heard one of many tornado sirens blast – longer than their average weekly testing. After the third or fourth round, I couldn’t ignore them. I got out of bed to look outside and check the weather; dead stillness. However, there was a hazy yellowish glow in the sky. The American flag that flies

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00:08:48

Episode 23

Dear Billionaire ·

2023/06/16

If you employ staff in your home, you are likely already using a non-disclosure agreement (NDA). And if you do, you probably have stipulations in it like the following, to which your staff have signed their understanding:- They will not be involved in the preparation of a book, article, story, video, or film about the homeowner, their family business, their business interests, or their personal lives, interests, assets, or properties.- And they will not disclose confidential information on blogs,

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00:12:45

Episode 22

Dear Billionaire ·

2023/06/09

When it comes to hiring new staff, does it ever feel like you’re jumping off a cliff into the abyss? Like you and a private service professional are getting married without knowing each other really well?I can tell you from experience as a former estate manager, and from the estate managers and house managers I speak with, that this feeling goes both ways.The solution to this for both parties: a 90-day trial periodUse a 90-day trial to:- Allow everyone to see each other when they're tired.- Flush

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00:06:55

Episode 21

Dear Billionaire ·

2023/06/02

It’s time to look at household staffing differentlyWhen a homeowner decides they need staff, they:- hire people, - sign the paychecks, and- assume they’ll get the service they need from those employees. Then, when staff questions overwhelm them – when the homeowner doesn’t get the service they desire, and they feel frustrated with the lack of control over their day and the lack of privacy within their homes – they often reduce the number of staff and ask fewer people to maintain their homes and

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00:06:44

Episode 20

Dear Billionaire ·

2023/05/26

From the first day I stepped into my role as an estate manager, I had an idea of how I thought it should be. I had been working on luxury properties for more than 20 years, but not in them. And I felt like I had hit the jackpot when I was hired for this very demanding role. One that I felt I was 110% suited for. I thought that by being employed by a high-tech giant that I would walk into a world of professionalism and sophistication that I hadn’t experienced in the landscape construction world (and

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00:11:37

Episode 19

Dear Billionaire ·

2023/05/19

One of the most important tasks you should complete before hiring staff is this Master Maintenance Task List. You can create this yourself in Excel. There are only (5) columns. They are: 1) Item or Category 2) Who completed the task 3) Frequency that the task needs to be completed 4) How long each task takes to complete 5) What is the task The investment of time to create this task database provides information such as: -How many hours it takes to maintain your home and meet your service needs

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00:11:01

Episode 18

Dear Billionaire ·

2023/05/12

King Charles’ coronation was an extraordinary experience filled with pomp and circumstance, gold and glitz, and all of the eye candy that we royal watchers can stand. But many who posted on social media this week – I’ll call them the lip readers – counted the times Charles said, “Thank you.” So, we all know that he was hyper aware of the millions and millions of people that were watching him during the coronation. But what a nice thing to focus on in his role, and at his stature. The coronation is a

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00:16:39

Episode 17

Dear Billionaire ·

2023/05/05

Recent job descriptions of estate managers have become a laughable list of unrealistic expectations and impossible deliverables. As with any job, an employee should have reasonable agility to adapt to ever-changing work environments. While the growing trend of homeowners wanting fewer staff in their homes is understandable, it shouldn’t be seen as an opportunity for unethical behavior. Thanks for listening.For more information, visit our

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00:14:22

Episode 16

Dear Billionaire ·

2023/04/28

Remember, staff won't leave employers or managers when they feel successful, well-paid, supported, and valued. The best candidates have options, and seasoned vets' salaries are at an all-time high. You’ll need to be an excellent employer to attract and maintain a trusted household team. Here are the top 10 ways to retain world-class staff.Thanks for listening.For more information, visit our Linktrees:https://linktr.ee/dearbillionairepodcasthttps://linktr.ee/estatemanagementsystems#luxurylifestyle

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00:10:02

Episode 15

Dear Billionaire ·

2023/04/21

During April, our team has been diving into the nitty gritty nuances between Service and Servitude. Since watching Succession, I decided to go deeper into the different aspects of service available to families of wealth.If I had to describe a sliding scale of service, I would say that managing a 2,000-square-foot Malibu beach house for a wealthy individual with no children is Service Level 1, while running a 16,000-square-foot home on an 8-acre property in the Hamptons for a family of six – all

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00:10:18

Episode 14

Dear Billionaire ·

2023/04/14

If you’re a millionaire or billionaire homeowner – if you have household management staff – here’s what no one will tell you: you have a superhero in your home. They aren’t your family. But they aren’t your servant, either. They are human. They have needs, but they’re there to serve you.And, yes, they receive a paycheck. But no one talks about your STAFF being born with a gift of service – or what we call a “service heart.” Used wisely and supported fully, this person can make your home and life

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00:07:48

Episode 13

Dear Billionaire ·

2023/04/07

What does "occasional pet care" on a job description mean? This responsibility is regularly thrown into household staff members' employment agreements, and everyoneseemsok withthisuntil they realize what this means.Homeowners probably have householdstaff who will love andcare fortheir pets during the day, but let's discuss why this is a bad idea when you leave town. The money saved can be far outweighed by the emotional impact on everyone if something goes wrong.Foryour staff, it means

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00:13:42

Episode 12

Dear Billionaire ·

2023/03/31

It is possible to care for someone AND maintain professional boundaries and expectations. It is the most respectful way to protect and respect a relationship. Remember, good communication means BOTH parties win and evolve.In this episode, I share and discuss in detail six suggestions for successful boundaries, performance expectations, and accountability with household staff:1. Build a house management system to outline, assign, and schedule all expectations.2. Consult with an HR or family law

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00:05:33

Episode 11

Dear Billionaire ·

2023/03/24

Throughout the years, I’ve learned what my clients do to limit their liability. Here are a few suggestions – I discuss them in detail in this podcast!1. Create a business entity under which your household operates, hires, and manages.2. Hire professionals with industry experience instead of newbies transitioning into these positions.3. Your contractors should provide valid liability and workers’ compensation insurance certificates.4. Increase your own liability insurance and workers’ compensation

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00:08:23

Episode 10

Dear Billionaire ·

2023/03/16

When your estate manager does their job well – they make it look easy. It’s often the case that, with a smile on their face, they’re working 60+ hours a week. At times, the lack of chaosmay make it seem like you don’t need a house manager. When in fact, this is a sign that your EM is excellent at what they do. Remember, when your home is clean, organized, running smoothly, and staff is working efficiently, someone orchestrated that. When in doubt, require a weekly property report for every

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00:13:37

Episode 9

Dear Billionaire ·

2023/03/10

If you’re new to hiring full-time household staff, you might be reluctant toturn over a part of your hometothem. But if you feel like you’re living in Grand Central Station, it might be time for a change!Seasoned employers know and see the value of having a dedicated section of their home for operational functions – maximum service efficiency and privacy.I often seehomes with bedrooms that have never beenused. A room like thiscan beturned into a staff officeto improve the overall flow of

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