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PODCAST

Dear Billionaire

Kelly Fore Dixon

Your home is your sanctuary... until it isn’t. One staffing misstep, one missed repair, one crossed boundary, and the calm of luxury living begins to unravel. Dear Billionaire is the podcast for high-net-worth homeowners, estate managers, and private service professionals who crave not just beauty, but balance and the systems to sustain it. Hosted by estate management expert Kelly Fore Dixon, each episode pulls back the curtain on what it really takes to achieve billionaire-level success by

business management

All Episodes

11:22

5 Critical Components to Turning Over Power to an...

Dear Billionaire ·

2025/11/27

When you realize your home’s maintenance and staffing needs have grown beyond your time, interest, or capacity, you’re not alone.Luxury homes don’t run themselves. They require structure, leadership, and systems that support your lifestyle.This week, we’ll explore 5 essential tips to help you protect your time, reduce your stress, and confidently delegate your household operations to seasoned professionals who specialize in managing homes like yours.Tip #1 is setting up a House Manual System. We

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10:11

When Your Estate Manager Quits

Dear Billionaire ·

2025/11/21

Here’s a scenario no one wants to think about...but every principal should: What happens if your Estate Manager walks out tomorrow?Most households don’t realize how vulnerable they are until it happens. The truth? Your Estate Manager likely knows more about your home than you do — and much of it lives only in their head or their phone.In this episode, we’ll explore:✔️ The hidden risks you may not see✔️ Why even great Estate Managers resign✔️ What happens behind the scenes when leadership

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08:13

When It's Time to Let Your Estate Manager Go

Dear Billionaire ·

2025/11/14

If you’ve ever known your Estate Manager wasn’t the right fit — but kept them in place because they know your passcodes, your staff, your household routines, and other intimate details of your life — you’re not alone. This is one of the most common challenges I see inside private households.Letting an Estate Manager go can feel like both a breakup and an operational nightmare.Because it isn’t just staffing — it’s personal AND A transfer of household power.And without documented information, that

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09:31

We’re Not a Software Company — We’re a People Company

Dear Billionaire ·

2025/10/31

When people hear Estate Management Systems, they often assume we’re a software company.In fact, I was recently sent a vendor questionnaire asking for SOC-2 reports and GDPR compliance — and that’s when I realized just how many people think we’re a software company.But here’s the truth: we don’t build apps — we build understanding.Private service isn’t about automation; it’s about people.In this episode, we’ll explore:✔️ Why private service will always be a people-first business✔️ How structure and

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08:54

Ghosts Aren't the Real Threat in Luxury Homes - Staff...

Dear Billionaire ·

2025/10/24

It’s rarely calm when my phone rings.Most homeowners call me after an employment scare—a staff member mentions unpaid overtime, threatens legal action, or calls the labor board.In this episode, I explain: ✅ The real reason “we’re like family” can backfire ✅ The emotional, reputational, and financial cost of employment scares ✅ The systems every household needs to prevent liability ✅ Why prevention is the ultimate ROI in private serviceIf you manage staff, properties, or family offices—this is

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08:36

Why Weekly Property Updates Are the Key to Running...

Dear Billionaire ·

2025/10/17

Most estate managers spend their week putting out fires—reacting to last-minute problems that could’ve been prevented. But there’s one simple habit that transforms reactive households into proactive, five-star operations: the Weekly Property Update.In this episode, Kelly Fore Dixon, Founder of Estate Management Systems and Host of Dear Billionaire, shares exactly how to build a reporting system that gives everyone on your team clarity, accountability, and peace of mind.You’ll discover:✅ Why weekly

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07:42

When “Saving Money” Costs More in Luxury Homes

Dear Billionaire ·

2025/10/08

In luxury homes, “saving money” can sometimes cost more than it saves. From underqualified contractors to underpaid staff and skipped maintenance, shortcuts today can lead to six-figure problems tomorrow.In this episode, Kelly Fore Dixon, founder of Estate Management Systems and host of the Dear Billionaire podcast, breaks down the hidden financial and operational risks behind cost-cutting decisions in high-net-worth estates—and what smart principals do instead.You’ll discover:✔️ Why short-term

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09:19

Why Understaffed Estates Quietly Drain Your Wealth

Dear Billionaire ·

2025/10/03

In luxury estates, the biggest problems aren’t visible — they’re hidden in the workload. Staff look busy, but behind the scenes there are gaps: too few people for too many tasks, stressed teams, and principals left wondering why service is slipping.I’m Kelly Fore Dixon, Founder of Estate Management Systems and Host of Dear Billionaire. As an Estate Operations Consultant, I help homeowners and staff align expectations, reduce turnover, and protect property value with one essential tool: the 12-month

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00:15:25

Episode 40

Dear Billionaire ·

2025/06/11

You’d think with a full staff and a family office, things would run smoothly—but estate management is where even the wealthiest households fall apart. In this episode of Dear Billionaire, we walk through the exact estate management framework we use to bring order, clarity, and calm back to chaotic luxury homes. It’s a 90-day plan designed to professionalize your estate, reduce burnout, and create a five-star standard of living.Even the most experienced household staff can’t deliver consistent

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00:17:10

Episode 39

Dear Billionaire ·

2025/06/04

You’d think with a full staff and a family office, things would run smoothly, but estate management is where even the wealthiest households fall apart. In this episode of Dear Billionaire, we uncover 6 estate management mistakes that quietly derail luxury homes—and how to fix them.Without structure, strategy, and leadership, your household won’t just feel chaotic—it will be.Whether you're a homeowner, estate manager, or private service professional, this episode will help you:- Avoid the top 6

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00:14:15

Episode 38

Dear Billionaire ·

2025/05/28

You know the type—talented, high-performing, but impossible to work with. In this episode of Dear Billionaire, we dive into how to coach the uncoachable—or cut ties with toxic staff for good.Skipping straight to termination might feel tempting, but it’s lazy leadership. Real leadership means offering clear, documented opportunities for improvement.Whether you're a house manager, estate manager, or high-net-worth homeowner, this episode will give you the tools to:- Identify when to coach—and when to

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00:13:52

Episode 37

Dear Billionaire ·

2025/05/21

If you think team building means dragging your household team to an escape room while Cindy the housekeeper solves every puzzle...think again. In luxury homes, siloed staff can quietly derail service and morale. To build a world-class household team, you must first break down the barriers that keep siloed staff from working collaboratively.Whether you're an estate manager, house manager, or high-net-worth homeowner, this episode will give you the tools to:- Improve communication and service

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00:11:39

Episode 36

Dear Billionaire ·

2025/05/14

When staff take PTO, does your home fall apart? If the answer is yes—or almost—this episode is a must-watch. In world-class estates, operations stay seamless even when staff take PTO, thanks to cross-training, smart planning, and clearly defined systems. I’ll show you how to create the same results in your home.In this episode, we cover:- Why most private homes are one vacation away from chaos- The must-have Cross-Training & PTO Coverage Plan used in elite households- The real cost of staff

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00:12:35

Episode 35

Dear Billionaire ·

2025/05/01

Your staff deserves time off, but your house and family keep running full steam. How do you balance both without chaos? In this episode, we’re exploring smart, seamless strategies for managing household staff personal time off (PTO) so your home runs smoothly even when key team members are away. From proactive scheduling to cross-training tips, I’ll show you how to maintain consistency, reduce stress, and keep everything on track — no scrambling required. By the end of this episode, you’ll have a

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00:10:39

Episode 34

Dear Billionaire ·

2025/01/10

"You’re Not A Good Fit."Homeowners use this phrase to dismiss staff when they want to take a chance and see what happens next. It’s their right and privilege to choose who they want in their home and to relieve staff of their duties, even those who are competent, for reasons that may seem irrational or unfounded from an outsider’s (or even an insider’s) perspective. These decisions, whether logical or not, often reflect underlying dynamics that may not be immediately apparent from an employment

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00:08:43

Episode 33

Dear Billionaire ·

2024/12/09

In the world of the ultra-wealthy, few purchases are as significant as acquiring a mega-mansion (10,000+ square feet). This is the ultimate status symbol — of wealth, success, security, and, often, a new phase in life. However, life in such a home involves significant adjustments beyond the luxury. In this episode, I explore 7 related considerations.Thanks for listening!Read the blog post: https://www.estatemanagementsystems.com/blog/mega-mansion-equals-mega-changesFor more information, visit our

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00:10:33

Episode 32

Dear Billionaire ·

2024/12/05

As a homeowner, your staff is your most important asset when building a residential real estate portfolio.With them, your property values will stay high, and the enjoyment of owning these homes can feel manageable. Ensuring your staff feel heard, supported, and appreciated goes a long way toward fostering a productive and loyal team and protecting one of your most valuable personal assets. This small gesture requires no massive time commitment — just a one-hour appointment with each staff

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00:08:57

Episode 31

Dear Billionaire ·

2024/11/14

Managing a large household with full-time staff is as complex as running a not-so-small business. Estate Managers who run that business make daily decisions that could impact their employment.For an estate manager, fear of losing their job may cause them to hesitate on both big and small decisions that impact progress at your property. Incorrect assumptions can cause a homeowner to deem them "not the right fit."What’s my secret sauce for getting things done? Implementing a PROPOSAL SYSTEM. This

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00:06:56

Episode 30

Dear Billionaire ·

2024/11/08

Why is it important to understand and identify toxic people inside your organization? - You won’t get the service you are paying for.- Your revolving door of entering and exiting staff will require additional resources and patience during these transitions.- Your family will continue to feel disrupted in their daily lives. - Your household staff will feel insecure and seek more secure opportunities. Or worse, they’ll stay but burn out trying to navigate endless no-win situations.- Your risk of legal

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00:15:24

Episode 29

Dear Billionaire ·

2023/07/28

When I think of a successful, live-in staffing scenario, I can only come up with Alice from The Brady Bunch.Fast forward to today and real-life situations…I’m not sure live-in situations are a good idea. I’ve seen many bad examples lately of House Managers losing their livelihood and housing – and not being prepared with a Plan B. If you think about the most stressful situations in life, aside from death and divorce, a new job and moving are at the top.In this episode I share:- How the employer and

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