PODCAST

Dollars to Donuts

Steve Portigal

The podcast where we talk with the people who lead user research in their organization.

business management

All Episodes

55:27

35. Danielle Smith of Express Scripts

Dollars to Donuts ·

2020/05/11

This episode of Dollars to Donuts features my interview with Danielle Smith, the Senior Director of Experience Research & Accessibility at Express Scripts. Something that I’ve really changed the way I thought about since I’ve been at Express Scripts — we are in the healthcare ecosystem. So the experiences we deliver, if they are not […] The post 35. Danielle Smith of Express Scripts first appeared on Portigal Consulting.

en-US

59:41

34. Amber Lindholm of Duo Security

Dollars to Donuts ·

2020/05/05

This episode of Dollars to Donuts features my interview with Amber Lindholm, the Head of User Research at Duo Security. That’s the sign of a really good researcher – it can never be just about research for research’s sake, like this is a cool project, this is a neat thing, I really wanna go in-depth […] The post 34. Amber Lindholm of Duo Security first appeared on Portigal Consulting.

en-US

56:16

33. Julia Nelson of MOO

Dollars to Donuts ·

2020/04/28

This episode of Dollars to Donuts features my interview with Julia Nelson, the Director Of Research at MOO. All researchers say to some degree that they don’t necessarily have a traditional background when they come into the research field. But I think there’s a lot of strength in welcoming people with different perspectives onto your […] The post 33. Julia Nelson of MOO first appeared on Portigal Consulting.

en-US

1:01:17

32. Chris Kovel of First Abu Dhabi Bank

Dollars to Donuts ·

2020/04/15

This episode of Dollars to Donuts features my interview with Chris Kovel, the Head Of Research at First Abu Dhabi Bank (FAB). I look at needs as proximate needs and ultimate needs. An ultimate need is why the product exists in the first place. And then the proximate need is the experience of using that […] The post 32. Chris Kovel of First Abu Dhabi Bank first appeared on Portigal Consulting.

en-US

1:05:09

31. Noam Segal of Wealthfront

Dollars to Donuts ·

2020/04/08

This episode of Dollars to Donuts features my interview with Noam Segal, the Director of Research at Wealthfront. Everyone from PMs to designers, researchers, obviously, engineers, data scientists, marketing, we’re all trying to to understand our clients, we’re all taking part in that process in some way, shape or form. And so I view my […] The post 31. Noam Segal of Wealthfront first appeared on Portigal Consulting.

en-US

1:06:34

30. Laith Ulaby of Udemy

Dollars to Donuts ·

2020/04/04

In this episode of Dollars to Donuts I speak with Laith Ullaby, the Head of Research at Udemy. I’m really into the idea of questioning what we do. That can be the methods and that conversation about getting out of our comfort zone. It can be thinking about our relationships with stakeholders and trying to […] The post 30. Laith Ulaby of Udemy first appeared on Portigal Consulting.

en-US

1:05:09

29. Kathryn Campbell of Ticketmaster

Dollars to Donuts ·

2020/03/29

In this episode of Dollars to Donuts I speak with Kathryn Campbell, the Director of Research & Insights at Ticketmaster. Whenever there is availability of somebody that might normally work on the marketplace side, they might tag team on an account manager project and that helps to inform them about that product. It gives them […] The post 29. Kathryn Campbell of Ticketmaster first appeared on Portigal Consulting.

en-US

1:05:31

28. Laura Faulkner of Rackspace

Dollars to Donuts ·

2020/03/27

In this episode of Dollars to Donuts I speak with Laura Faulkner, the Head of Research at Rackspace. I’ve never just sat and done just what I was asked to do. I’m always looking for something new, something else. It’s probably just part of how I’m built but it’s also a conscious choice of, of […] The post 28. Laura Faulkner of Rackspace first appeared on Portigal Consulting.

en-US

1:07:01

27. Colin MacArthur of the Canadian Digital Service

Dollars to Donuts ·

2020/01/07

In this episode of Dollars to Donuts I chat with Colin MacArthur, the Head of Design Research at the Canadian Digital Service. We talk about bureaucracy hacking, spreading the gospel of research throughout government, and embedding researchers in complex domains. Often the idiosyncrasies in people’s research and the sort of surprises that don’t fit within […] The post 27. Colin MacArthur of the Canadian Digital Service first appeared on Portigal Consulting.

en-US

1:02:19

26. Jesse Zolna of ADP

Dollars to Donuts ·

2019/09/05

In this episode of Dollars to Donuts I talk to Jesse Zolna, who leads the User Experience Research Team at ADP’s Innovation Lab. We talk about driving change as an experiment, exposing the organization to how customers solve problems, and engineering psychology. One of the challenges we face is getting “credit” for the work that […] The post 26. Jesse Zolna of ADP first appeared on Portigal Consulting.

en-US

1:00:59

25. Juliette Melton of The New York Times

Dollars to Donuts ·

2019/08/22

In this episode of Dollars to Donuts I speak with Juliette Melton, Director of User Insight and Strategy at The New York Times. We talk about updating the old “design research” label, user research in a journalism culture, and the role of coaching. I think that researchers can bring a kind of brightness into a […] The post 25. Juliette Melton of The New York Times first appeared on Portigal Consulting.

en-US

1:05:47

24. Ashley Graham of IBM

Dollars to Donuts ·

2019/07/25

This episode of Dollars to Donuts features my conversation with Ashley Graham, a design research leader at IBM. We discuss synthesis as a collaborative, co-located activity, being mission-driven, and building a process that addresses complexity. When I look at the wonderful research community, I don’t see a ton of people that look like me and […] The post 24. Ashley Graham of IBM first appeared on Portigal Consulting.

en-US

54:13

23. Michele Marut of CBRE Build

Dollars to Donuts ·

2019/07/14

In this episode of Dollars to Donuts I speak with Michele Marut who leads user experience research at CBRE Build. We discuss the curation of research repositories, using research to go beyond fixing things, and building processes and tools that can be used by researchers and people who do research. The philosophy is that the […] The post 23. Michele Marut of CBRE Build first appeared on Portigal Consulting.

en-US

57:57

22. Vicki Tollemache of Grubhub

Dollars to Donuts ·

2019/06/27

In this episode of Dollars to Donuts I speak with Vicki Tollemache, the Director of UX Research at Grubhub. We discuss how to manage incoming research requests, running a weekly research session for testing designs, and why candidates should come into job interviews with a point of view about the company’s product. To me, researchers […] The post 22. Vicki Tollemache of Grubhub first appeared on Portigal Consulting.

en-US

57:03

21. Ruth Ellison of Digital Transformation Agency

Dollars to Donuts ·

2019/06/15

In this episode of Dollars to Donuts I speak with Ruth Ellison, Head of User Research at DTA, the Digital Transformation Agency in Australia. We discuss the challenges of user research – and digital product development – in government, embedding researchers into product teams but maintaining a guild model to connect them, and how research […] The post 21. Ruth Ellison of Digital Transformation Agency first appeared on Portigal Consulting.

en-US

44:21

20. Leisa Reichelt of Atlassian (Part 2)

Dollars to Donuts ·

2019/05/29

This episode of Dollars to Donuts is part 2 of my conversation with Leisa Reichelt of Atlassian. If you haven’t listened to part 1 yet, you can find it here. We talk about corporate versus government work, scaling research, and changing organizational DNA. I love research, I love the way that we learn things and […] The post 20. Leisa Reichelt of Atlassian (Part 2) first appeared on Portigal Consulting.

en-US

47:22

19. Leisa Reichelt of Atlassian (Part 1)

Dollars to Donuts ·

2019/05/22

This episode of Dollars to Donuts features part 1 of my two-part conversation with Leisa Reichelt of Atlassian. We talk about educating the organization to do user research better, the limitations of horizontal products, and the tension between “good” and “bad” research. If you’re working on a product that has got some more foundational issues […] The post 19. Leisa Reichelt of Atlassian (Part 1) first appeared on Portigal Consulting.

en-US

1:03:13

18. Kathleen Asjes of Schibsted Media

Dollars to Donuts ·

2019/04/26

This episode of Dollars to Donuts features Kathleen Asjes of Schibsted Media. In our conversation, we talk about what happens when research need exceeds resources, the importance of keeping the knowledge inside the organization, and the benefit of diversity in a research team. It’s not so much about which university do I go to and […] The post 18. Kathleen Asjes of Schibsted Media first appeared on Portigal Consulting.

en-US

1:00:35

17. Tomer Sharon of Goldman Sachs

Dollars to Donuts ·

2019/03/24

In this episode of Dollars to Donuts, I talk with Tomer Sharon, the Head of User Research and Metrics at Goldman Sachs. We talk about how to assess potential hires for user research positions, infrastructure for capturing and searching a body of data, and developing a practice inside a willing, yet large, organization. Some parts […] The post 17. Tomer Sharon of Goldman Sachs first appeared on Portigal Consulting.

en-US

50:27

16. Marianne Berkovich of Glooko

Dollars to Donuts ·

2019/03/06

In this episode of Dollars to Donuts, I speak with Marianne Berkovich, Head of User Research & Consumer Insights at Glooko. We talk about doing research through leadership changes, setting up opportunities for self-critique, and how to build empathy, especially in health technology, by experiencing some aspect of the condition and treatment yourself. It really […] The post 16. Marianne Berkovich of Glooko first appeared on Portigal Consulting.

en-US

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Dollars to Donuts

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