PODCAST

Dollars to Donuts

Steve Portigal

The podcast where we talk with the people who lead user research in their organization.

business management

All Episodes

1:03:46

53. Remembering Tomer Sharon

Dollars to Donuts ·

2025/03/24

Tomer Sharon passed away last week. I’m reposting his appearance on Dollars to Donuts from 2019. Show Links Episode transcript Episode (and show links) from 2019 From LinkedIn, announcement of Tomer’s passingThe post 53. Remembering Tomer Sharon first appeared on Portigal Consulting.

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31:05

Interviewing Users anniversary and new audiobook!

Dollars to Donuts ·

2024/10/21

It’s the first anniversary of the second edition of Interviewing Users, and it’s now available as an audiobook. Listen to this episode for a sample. Show LinksThe post Interviewing Users anniversary and new audiobook! first appeared on Portigal Consulting.

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49:53

52. Emily Sun of Hipcamp

Dollars to Donuts ·

2024/07/30

In this episode of Dollars to Donuts, I talk with Emily Sun, the head of Design and Research at Hipcamp. We discuss staying engaged in work, designers doing their own research, and research at a small, growing company. There’s actually a big opportunity with smaller companies. At small startups, you are much closer to the […]The post 52. Emily Sun of Hipcamp first appeared on Portigal Consulting.

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1:18:04

51. Tamara Hale of Splunk

Dollars to Donuts ·

2024/07/03

This episode of Dollars to Donuts features my conversation with Tamara Hale, the Director of Product Experience – Research & Insights at Splunk. We talk about the long tail of impact, being an anthropologist of work, and having a creative practice. The ‘doing the research’ bit is only about a quarter of your job. The […]The post 51. Tamara Hale of Splunk first appeared on Portigal Consulting.

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58:54

50. Vanessa Arango Garcia of Delivery Hero

Dollars to Donuts ·

2024/06/26

in this latest episode of Dollars to Donuts, I talk with Vanessa Arango Garcia, Director UX Research & Research Operations at Delivery Hero. We discuss creating an engaged research community across a global organization, being accountable for impact, and how today’s challenges provide an opportunity for the research progression to grow. We care a lot […]The post 50. Vanessa Arango Garcia of Delivery Hero first appeared on Portigal Consulting.

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1:11:08

49. Sarah Gregory of Coinbase

Dollars to Donuts ·

2024/06/19

This episode of Dollars to Donuts features my conversation with Sarah Gregory, Director of User Research for Consumer at Coinbase. We talk about research comms, archiving user research, and doing research that no one is yet asking for. Our email is designed for one very specific leadership stakeholder, and it is tailored to how that […] The post 49. Sarah Gregory of Coinbase first appeared on Portigal Consulting.

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48. Jamika Burge of Capital One

Dollars to Donuts ·

2024/06/07

In this episode of Dollars to Donuts I speak with Jamika Burge, the head of research for Data and AI at Capital One. We talk about her journey through academia, discovering user research, and intersectionality. Doing good – for me, as a researcher, and as someone who wants to do good in the world, it […]The post 48. Jamika Burge of Capital One first appeared on Portigal Consulting.

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47. Akshay Verma of Duolingo

Dollars to Donuts ·

2024/06/04

This episode of Dollars to Donuts features my interview with Akshay Verma, the head of User Research at Duolingo. We talk about being qualitative focused in an experimentation-driven organization, research team structures, team rituals, and sharing knowledge between researchers. I don’t actually want to bemoan or belabor this concept of a room that we’re invited […] The post 47. Akshay Verma of Duolingo first appeared on Portigal Consulting.

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46. Daniel Escher of Remitly

Dollars to Donuts ·

2024/05/24

In this episode of Dollars to Donuts I speak with Daniel Escher, Director of UX and Research at Remitly. We talk about more ways for researchers to add value, business questions over research questions, and the things that researchers worry about. Where I think collective identity can be limiting is when someone thinks of themselves […]The post 46. Daniel Escher of Remitly first appeared on Portigal Consulting.

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41:21

45. Reggie Murphy of Zendesk (part 2)

Dollars to Donuts ·

2024/05/16

This episode of Dollars to Donuts features part 2 of my two-part conversation with Reggie Murphy of Zendesk. We talk about psychological safety at work, Reggie’s career journey, and online career resources for UX researchers. That helps the team be better researchers when they feel like they have a space where, man, I don’t have […] The post 45. Reggie Murphy of Zendesk (part 2) first appeared on Portigal Consulting.

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44:37

44. Reggie Murphy of Zendesk (part 1)

Dollars to Donuts ·

2024/05/14

This episode of Dollars to Donuts features part 1 of my two-part conversation with Reggie Murphy of Zendesk. We talk about aligning the work of the research team with stakeholder OKRs and empowering non-researchers to do user research. The researcher would go into these meetings and say we’re going to do a “I Wish I […] The post 44. Reggie Murphy of Zendesk (part 1) first appeared on Portigal Consulting.

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50:14

43. Leanne Waldal returns

Dollars to Donuts ·

2024/04/19

In this episode of Dollars to Donuts I catch up with Leanne Waldal, five years after she first appeared on the podcast. She’s now a Principal in User Experience at ADP. A couple of years ago, I realized I know things. We all know things, but sometimes we go through life thinking there’s always something […]The post 43. Leanne Waldal returns first appeared on Portigal Consulting.

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1:02:55

42. Celeste Ridlen of Robinhood

Dollars to Donuts ·

2024/04/12

For this episode of Dollars to Donuts I had a wonderful conversation with Celeste Ridlen, the Head of Research at Robinhood This is a fundamental leadership-y thing where no two people are going to do that same leadership role the same way. You’re never going to do them the same way as somebody else. And […]The post 42. Celeste Ridlen of Robinhood first appeared on Portigal Consulting.

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1:02:49

41. Carol Rossi returns

Dollars to Donuts ·

2024/03/25

In this episode of Dollars to Donuts Carol Rossi returns to update us on the last 9 years. She’s now a consultant who focuses on user research leadership. I’m happy making the contributions that I’m making, even though it’s hard to directly measure impact. I’m hearing from people that they’re finding value from the work […]The post 41. Carol Rossi returns first appeared on Portigal Consulting.

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58:11

40. Gregg Bernstein returns

Dollars to Donuts ·

2024/03/18

In this episode of Dollars to Donuts I welcome Gregg Bernstein back for a follow-up episode. He’s now Director of User Research at Hearst Magazines. The thing that I always come back to is that there is no one way to do research. And I also think there’s no one way to do research leadership. […]The post 40. Gregg Bernstein returns first appeared on Portigal Consulting.

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54:21

39. Mani Pande of Cisco Meraki

Dollars to Donuts ·

2024/03/14

This episode of Dollars to Donuts features my interview with Mani Pande, Director and Head of Research at Cisco Meraki. We used to do these immersion events where we would bring everybody who worked on, who was our stakeholder, to come and listen and talk to our customers. And we would do these focus groups, […]The post 39. Mani Pande of Cisco Meraki first appeared on Portigal Consulting.

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1:13:08

38. Vanessa Whatley of Twilio

Dollars to Donuts ·

2024/02/28

This episode of Dollars to Donuts features my interview with Vanessa Whatley, UX Director – Research & Documentation at Twilio. For many years, I had anxiety and regret around not starting my career in the field that I’m in sooner because I felt very very lost stumbling through all of the different fields and roles, […]The post 38. Vanessa Whatley of Twilio first appeared on Portigal Consulting.

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1:07:18

37. Nizar Saqqar of Snowflake

Dollars to Donuts ·

2024/02/21

This episode of Dollars to Donuts features my interview with Nizar Saqqar, the Head of User Research at Snowflake. For a domain that takes a lot of pride and empathy and how we can represent the end user, there’s a component that sometimes gets overshadowed, which is the empathy with cross-functional partners. With every domain, […] The post 37. Nizar Saqqar of Snowflake first appeared on Portigal Consulting.

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1:15:49

36. Noam Segal returns

Dollars to Donuts ·

2024/02/15

This episode of Dollars to Donuts features a return visit from Noam Segal, now a Senior Research Manager at Upwork. AI will help us see opportunities for research that we haven’t seen. It will help us settle a bunch of debates that maybe we’ve struggled to settle before. It will help us to connect with […] The post 36. Noam Segal returns first appeared on Portigal Consulting.

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37:26

New episodes! New book!

Dollars to Donuts ·

2023/10/10

Today we’ve got a quick program note about new episodes of Dollars to Donuts, an announcement about my new book, and an interview with Steve Portigal. Show Links Interviewing Users (2nd Edition) Steve on The Rosenfeld Review Podcast “How-to with John Wilson” on HBO Introduction Steve Portigal: Hi, everyone, it’s Steve Portigal. The podcast has […] The post New episodes! New book! first appeared on Portigal Consulting.

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