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PODCAST

Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont, Joe Saponare, Sam Valencia

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

technology tech news

All Episodes

53:22

632: Patched Up and Better Than Ever

Command Control Power: Apple Tech Support & Business... ·

2025/08/26

In this episode, the hosts of Command Control Power discuss a range of IT management topics including the challenges of scheduling in summer, handling client updates with Electrona’s Patch and Addigy’s prebuilt apps, and the intricacies of using Microsoft Outlook. They explore the benefits and drawbacks of these different tools, including how to streamline updates and ensure clients' systems are running smoothly. The conversation also dives into hands-on experiences and technical steps for deploying

en-US

55:15

631: Monitor Mayhem and the Search for the Perfect Pixel

Command Control Power: Apple Tech Support & Business... ·

2025/08/19

In this episode of Command Control Power, the hosts discuss their experiences with various monitor setups, emphasizing ultra-wide and large screens, while exploring technical issues and preferences. They dive into topics such as monitor pixel density, enhanced connectivity settings for Unify networks, and share personal anecdotes about client interactions and equipment setups. The episode also includes light humor and listener engagement, underscoring the blend of technical insights and casual

en-US

47:50

Best Of CCP - 403: I Hope You Find Honest Work One Day

Command Control Power: Apple Tech Support & Business... ·

2025/08/12

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

en-US

01:01:42

629: Balancing Tech Support: Accessibility, Solo...

Command Control Power: Apple Tech Support & Business... ·

2025/08/05

In this episode of Command Control Power, the hosts are joined by returning guest Adam Rice of Ask Adam. They discuss the challenges and benefits of being a solo tech support consultant, including balancing large business clients with residential work. Adam shares his innovative equitable pricing model, designed to make tech support accessible to everyone, regardless of their financial situation. The conversation also touches on tools like TailScale and Alectrona Patch, effective strategies for

en-US

55:54

628: Apple WWDC 2026 Highlights, 1Password for MSP’s...

Command Control Power: Apple Tech Support & Business... ·

2025/07/29

In this episode of Command Control Power, the hosts discuss recent Apple updates, including the new liquid glass feature and macOS support schedules up to 2028. They share their insights on the Apple Worldwide Developers Conference (WWDC) announcements and speculate on client feedback regarding OS support timelines. The conversation also delves into technical aspects and user experiences with Unifi’s six-gigahertz WiFi, highlighting troubleshooting steps like disabling the 6GHz band for improved

en-US

56:11

627: Proving Chemistry: Sam & Jerry's Tech Talk

Command Control Power: Apple Tech Support & Business... ·

2025/07/22

In this episode of Command Control Power, Sam and Jerry address listener feedback about their on-air chemistry and dive into a variety of tech discussions. Sam talks about his recent MacBook Pro M4 upgrade and the challenges he faced during the data migration process. The duo discusses the importance of maintaining and justifying tech expenses, with Sam sharing his strategy of integrating different services using Hudu for efficient billing and management. Jerry shares a humorous support call mix-up,

en-US

58:38

Best Of CCP - 165: Interview With Matt Woestehoff of...

Command Control Power: Apple Tech Support & Business... ·

2025/07/15

Recorded July 19, 2016 CCP welcomes Matt Woestehoff Director of Business Development and Operations of The Foundation in Greater Minneapolis-St. Paul Area Quoting Matt's Bio On The Foundation website: "Presenter, listener, growth engineer. I work with companies who understand the value of thinking ahead. We build a strong technological base so that you can Get Back to Work. We help acquire, deploy, and manage iPads, build network infrastructures to support thousands, and help entrepreneurs build

en-US

01:02:11

625: Surviving the Unthinkable: Adam Burg's Personal...

Command Control Power: Apple Tech Support & Business... ·

2025/07/08

In this episode of Command Control Power, hosts welcome Adam Burg from CALSO Technologies to share his harrowing experience with the Eaton Fire in Altadena, California. Adam recounts the events leading up to the evacuation of his family, the destruction of their home, and their subsequent journey to recovery. He highlights the overwhelming support from the community, the importance of preparedness, and offers advice for ensuring business continuity in the face of natural disasters. The episode

en-US

52:12

624: Tech Takes: The Struggles with AI and Accounting...

Command Control Power: Apple Tech Support & Business... ·

2025/07/01

In this episode of Command Control Power, the hosts discuss their long-standing production schedule and reliance on listener support through Patreon. They share humorous anecdotes and frustrations about everyday tech issues, such as fixing client problems and dealing with insufficient AI-generated messages. The conversation delves into the ever-increasing costs of essential services like QuickBooks and the challenges of using AI tools like ChatGPT for tasks ranging from contract creation to tech

en-US

42:11

623: When Updates and Integration Go Awry: A Case Study

Command Control Power: Apple Tech Support & Business... ·

2025/06/24

In this episode of Command Control Power, the hosts tackle a series of tech frustrations including missed live streams, troublesome iPhone camera features, and challenges with Apple TV and Hulu apps. They dive into a detailed rant about modern tech devices failing to work seamlessly, share personal anecdotes of encountering pop-up errors and software compatibility issues, and discuss potential solutions. Special segments include difficulties with remote work, the quirks of Notifications and

en-US

01:00:58

622: Streamlining Revenue: Affiliate Insights and...

Command Control Power: Apple Tech Support & Business... ·

2025/06/17

In this episode of Command Control Power, Joe and Jerry dive into the intricacies of network monitoring, leveraging affiliate programs for additional revenue, and the challenges of managing client relationships. They discuss Jerry's struggles with dermatological prescriptions and the importance of staying updated on tech services. The conversation shifts to the mechanics of Amazon's affiliate program, their frustrations with Amazon's strict rules, and how they incorporate other affiliate programs

en-US

46:19

Best Of CCP - 470: Beans In The Buckets

Command Control Power: Apple Tech Support & Business... ·

2025/06/10

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

57:27

620: From Rooftops in Spain to QuickBooks User Pains

Command Control Power: Apple Tech Support & Business... ·

2025/06/03

In this episode of Command Control Power, the hosts discuss recent events including a vacation and the ACEs conference. They dive into a detailed troubleshooting story involving QuickBooks server issues and explore the challenges associated with setting up Windows PCs and QuickBooks for clients. Additional topics include managing one password admin access for clients and a debate over using cases for Macs. The episode also highlights the 10th anniversary of the Mac Admins community and offers useful

en-US

57:10

619: Mac Misfires, Backblaze Blues, and the Cost of...

Command Control Power: Apple Tech Support & Business... ·

2025/05/27

In this episode, the hosts of Command Control Power discuss their personal lives and tech experiences, including outdoor activities and everyday tech issues. They delve into a peculiar issue one encountered with a MacBook Pro during an update, which turned out to be related to Dell Display Manager. The conversation also covers Backblaze backup anomalies, Apple's migration assistant quirks, and problematic customer service interactions with vendors like Microsoft and RingCentral. To wrap up, the

en-US

50:21

Best Of CCP - 288: Shoehorns, Straight Jackets &...

Command Control Power: Apple Tech Support & Business... ·

2025/05/20

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

en-US

01:04:03

617: Interview with Adam Engst: Navigating AI, Tech...

Command Control Power: Apple Tech Support & Business... ·

2025/05/13

Interview with Adam Engst: Navigating AI, Tech Ethics, and Business Models The hosts of Command Control Power are joined by Adam Engst of Tidbits Content Network for a wide-ranging discussion on the state of AI, the ethics of technology in business, and how evolving business models are influencing content creation. Topics include the 35th anniversary of Tidbits, the importance of maintaining human decency in business practices, the future of AI-based answer engines compared to traditional search

en-US

01:09:49

616: Backblaze Blues, Alectrona Patch Updates & the...

Command Control Power: Apple Tech Support & Business... ·

2025/05/06

The hosts of Command Control Power discuss recent issues with Backblaze, including failed updates and poor communication, which have eroded trust among users. They delve into the technical struggles with Apple's update processes and highlight improvements to the Electronic Patch software. Jerry shares a personal story about accidentally leaving his MacBook Air on top of his car and the ensuing repair saga, illustrating the importance of awareness and preparedness in the IT field. The episode wraps

en-US

53:24

615: Boutique Consultancy: Balancing High-Touch...

Command Control Power: Apple Tech Support & Business... ·

2025/04/29

Boutique Consultancy: Balancing High-Touch Service and Growth In this episode, the discussion revolves around the concept of boutique consultancy, highlighting the benefits of providing a personalized, high-touch service over rapid, automated responses. The conversation delves into the comparison between boutique firms and large-scale competitors, focusing on client satisfaction versus cost-saving strategies. Drawing parallels to Apple's business approach, the discussion extends to the evolution

en-US

58:46

614: Navigating AI in IT Consulting: Insights from...

Command Control Power: Apple Tech Support & Business... ·

2025/04/22

Navigating AI in IT Consulting: Insights from Michael Thomsen In this episode of Command Control Power, hosts welcome Michael Thomsen of Origin 84, dialing in from Australia. Michael shares critical insights into the use of AI in IT consulting. Topics range from the pros and cons of binge-listening to tech podcasts to the practical uses of AI tools like ChatGPT and Google's Gemini. Michael emphasizes the importance of balancing automation with human interaction, sharing examples of how AI can

en-US

01:04:58

613: Inside the World of IT: Daily Challenges and...

Command Control Power: Apple Tech Support & Business... ·

2025/04/15

In this episode of Command Control Power, the hosts discuss several interesting and challenging situations they’ve encountered. They start by encouraging listeners to support them on Patreon for additional content, including unedited YouTube broadcasts. The main discussions cover a range of topics: the idea of maintaining up-to-date hardware for clients, how to strategically manage old equipment, and the peculiar case of a client getting inundated with spam emails likely as a cover for fraudulent

en-US

199 results

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