x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

Extra Credit

Welcome to Extra Credit, a weekly podcast from the National Association of Credit Management. You can expect to hear from different credit professionals each Friday. We’ll help you stay informed about the latest in the B2B credit world.

news business news

All Episodes

4:26

When sales understands the ‘why’ behind credit...

Extra Credit ·

2025/08/08

Tell us what you love about Extra Credit and what topics you want covered! Sales and credit are two sides of the same coin, both aiming to grow the business, but from different perspectives. While sales focuses on closing deals, the credit team works to manage risk, ensuring customers are financially reliable and contract terms are sound. These different priorities can often lead to tension. When the sales team understands the “why” behind the fundamentals of credit, they can structure...

en-us

6:02

Finding a balance between speed and risk

Extra Credit ·

2025/08/01

Tell us what you love about Extra Credit and what topics you want covered! When a salesperson is pushing for a credit manager to finish their credit investigation and determine a credit line so they can close the sale, it is important that credit managers find a balance between speed and risk. Organizing the workflow within the credit department to accommodate these requests can help ease stress and take some pressure of credit managers. Connect with us on LinkedIn: @Nacm-National @FCIB...

en-us

3:22

CSI: Credit Scene Investigation –“Solving the Mystery...

Extra Credit ·

2025/07/25

Tell us what you love about Extra Credit and what topics you want covered! 🕵️‍♀️ Scene 1: The Case File Did you hear that? A company’s accounts receivable (AR) suddenly spiked. Collections slowed, and cash reserves dropped. The Chief Financial Officer (CFO) smells trouble. Soon after, you’re brought in to investigate the scene of the crime. You’re left wondering...was it overdue invoices? Was it an ineffective collection? Are they just difficult or unresponsive customers? Of all the myst...

en-us

4:18

The AI rulebook: Smarter use starts with smarter...

Extra Credit ·

2025/07/18

Tell us what you love about Extra Credit and what topics you want covered! Artificial intelligence (AI) has transformed how the world operates, integrating itself into nearly every facet of business. For credit departments, AI is being used to enhance email communication, draft demand letters, review contracts and even predict collection trends. Despite its rapid advancement, AI presents significant challenges, particularly regarding accuracy and reliability of information and data priv...

en-us

4:24

Using emotional intelligence to handle tough customers

Extra Credit ·

2025/07/11

Tell us what you love about Extra Credit and what topics you want covered! As a credit manager, you’re no stranger to difficult customers. Whether there is a disagreement over a late payment or a clash over company policies, conflict can pop up anywhere in a credit manager’s day to day work. Mastering emotional intelligence can help credit professionals de-escalate conflict and ease tensions. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global

en-us

4:48

Working with the IT department

Extra Credit ·

2025/07/04

Tell us what you love about Extra Credit and what topics you want covered! This week we are talking about building relationships outside of the credit department! The last decade has seen tremendous evolutions within the business credit field, with advancing technology transforming the credit management profession. With technology’s growing importance in modern credit processes, the relationship between credit and IT departments is more important than ever. Connect with us on LinkedIn:...

en-us

2:29

The Importance of FCIB's Credit & Collections Survey

Extra Credit ·

2025/06/27

Tell us what you love about Extra Credit and what topics you want covered! We’re diving into one of the most valuable tools available to global credit managers—the FCIB Credit & Collections Survey. The monthly survey serves as a global pulse check on real-world credit conditions. It gathers input from credit professionals across key international markets, on things like payment behavior, risk levels, and economic confidence. The Credit and Collections Survey’s insights help you stay infor...

en-us

4:25

Empowering small builders: The DBE advantage and...

Extra Credit ·

2025/06/20

Tell us what you love about Extra Credit and what topics you want covered! The construction industry is a layered ecosystem where giants and startups share the same job site, each with unique risks and rules. In a highly competitive industry, the Disadvantaged Business Enterprise (DBE) Program provides marginalized businesses with a fair opportunity to compete and thrive. However, rising fraud, such as firms posing as DBEs or using certified DBEs as pass-throughs, undermines the program...

en-us

4:44

Using CMI data to make strong credit decisions

Extra Credit ·

2025/06/13

Tell us what you love about Extra Credit and what topics you want covered! The CMI documents trends in accounts receivables that could help credit professionals anticipate and prepare for changes. By taking the time to complete the CMI each month, credit managers are able to give back to the profession by strengthening an economic indicator that is central to so many credit professionals risk mitigation strategy. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_Na...

en-us

3:57

The Risks of Private Equity

Extra Credit ·

2025/06/06

Tell us what you love about Extra Credit and what topics you want covered! During turbulent economic times, it is challenging for businesses to maintain stability. With heightened risk, traditional lending often tightens leading more companies to seek financing from private sources. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global

en-us

3:38

Automation in construction credit

Extra Credit ·

2025/05/30

Tell us what you love about Extra Credit and what topics you want covered! Tell us what you love about Extra Credit and what topics you want covered! Automation is changing the way credit managers do business across industries. For construction credit professionals, efficiency and accuracy is vital, and new technology might be able to help make tough credit decisions faster. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global

en-us

2:24

Top takeaways and memorable moments from Credit...

Extra Credit ·

2025/05/23

Tell us what you love about Extra Credit and what topics you want covered! This week, NACM hosted its 129th Credit Congress & Expo in Cleveland, Ohio—and things kicked off strong. The opening general session featured keynote speaker Brant Menswar, who delivered a powerful message on staying focused and hitting your goals, even when things feel uncertain. We caught up with a few attendees to hear what their biggest takeaways were from Credit Congress. Here’s what they had to sa...

en-us

5:20

Mental wellness: How to prioritize your well-being

Extra Credit ·

2025/05/09

Tell us what you love about Extra Credit and what topics you want covered! Credit professionals are often focused on supporting others—customers, colleagues and businesses—but they can sometimes forget to take time to care for themselves. In today’s shaky economy, many are facing growing challenges, which can lead to stress and a need for self-care. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global

en-us

5:16

Behind the Hire: Key skills that outweigh a formal...

Extra Credit ·

2025/05/02

Tell us what you love about Extra Credit and what topics you want covered! Tell us what you love about Extra Credit and what topics you want covered! When it comes to hiring new credit managers, it can be hard to choose which candidate will be the best fit at your company. From the technical skills on their resume to their professional presence during a job interview, there is a lot to consider when hiring for a role a multi-faceted as credit manager. Connect with us on LinkedIn: @Nacm-...

en-us

4:18

From chaos to calm: Crisis management for credit teams

Extra Credit ·

2025/04/18

Tell us what you love about Extra Credit and what topics you want covered! It’s no secret that companies across industries are grappling with the ripple effects of shifting supply chains, severe weather events, rising costs and mounting tariffs. By developing a crisis management plan, credit professionals can shift from a reactive approach to a proactive one, helping to minimize risk and improve decision making. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Na...

en-us

5:19

Beyond DSO: Enhancing credit department performance...

Extra Credit ·

2025/04/11

Tell us what you love about Extra Credit and what topics you want covered! By incorporating additional KPIs with DSO, credit managers can provide a clearer view of department performance, enhancing understanding for management and leading to more informed credit decisions. Connect with us on LinkedIn: @Nacm-National @FCIB Follow us on X: @Nacm_National @FCIB_Global

en-us

3:58

Leading in times of stress

Extra Credit ·

2025/04/04

Tell us what you love about Extra Credit and what topics you want covered! 🧭 Being a leader is hard but leading during stressful periods where internal or external stressors seem to add pressure to your credit team can be even harder. 🚨Whether your company is undergoing a merger that throws everyone’s day-to-day work through a loop or economic instability brings added stress to everyone’s days, workplace challenges can pop up at any moment. But what can leaders do to ease tensions...

en-us

4:14

Writing the perfect demand letter

Extra Credit ·

2025/03/28

Tell us what you love about Extra Credit and what topics you want covered! Collecting payment can be a hassle, no matter who you are. There’s nothing more frustrating for B2B credit professionals than collecting payment from customers with outstanding debt. Before thinking of sending a customer to collections—or worse, court—you have the option of sending a demand letter to communicate the severity of the issue and help prompt payment. Connect with us on LinkedIn: @Nacm-National @FCIB Follow ...

en-us

3:41

Unlocking career growth: The power of education in...

Extra Credit ·

2025/03/21

Tell us what you love about Extra Credit and what topics you want covered! 📚Education plays a pivotal role in shaping a professional’s career by providing the foundational knowledge and skills necessary to succeed in a competitive job market. Beyond that, education also fosters personal growth, boosts confidence and builds a strong network that can support career advancement. 🧠By continuously learning, you not only improve your current role but also position yourself for long-term succe...

en-us

4:05

Celebrating women in credit management

Extra Credit ·

2025/03/14

Tell us what you love about Extra Credit and what topics you want covered! 💼The last few decades have seen waves of women joining the credit field, breaking into male-dominated offices and paving the way for other women to not only excel in credit positions but climb the ladder into leadership roles. ✨For women’s history month, we decided to highlight the women in the profession who have pushed against the status quo and created a path for the next generation of women. Con...

en-us

187 results

Similar Podcasts

Expres Ráno

Expres FM

PBS News Hour - Full Show

PBS News

CD Voice

China Daily

Israel Today: Ongoing War Report

Noa Levi

Jeffrey Epstein: The Coverup Chronicles

Bobby Capucci