x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

Extra Credit

Welcome to Extra Credit, a weekly podcast from the National Association of Credit Management. You can expect to hear from different credit professionals each Friday. We’ll help you stay informed about the latest in the B2B credit world.

news business news

All Episodes

4:13

Handling disputes and deductions with ease

Extra Credit ·

2025/12/19

Tell us what you love about Extra Credit and what topics you want covered! No aspect of credit management epitomizes the give-and-take nature of your relationship with your customer quite like disputes and deductions. Whether it’s a complaint about an erroneous charge on a bill or items left unaccounted in your order, deductions and disputes can consume a lot of your time as a credit manager, which can leave you frazzled if your credit department doesn’t have a solid protocol in place. ...

en-us

3:20

Finding Solutions Inside the Credit Congress Expo Floor

Extra Credit ·

2025/12/12

Tell us what you love about Extra Credit and what topics you want covered! Credit professionals are wired for change, always adapting to new technologies and innovations. With so many options available, finding the right product or service can be overwhelming. Those who have a clear strategy and a willingness to learn can more effectively narrow their choices, and the Credit Congress Expo Hall is an invaluable resource, giving them a front row seat at the best show! Check out our upco...

en-us

4:41

Credit tightrope: Balancing trust and risk with...

Extra Credit ·

2025/12/05

Tell us what you love about Extra Credit and what topics you want covered! Not every customer has a perfect credit score or strong balance sheet, but that doesn’t mean they aren’t worth doing business with. Marginal customers often stand in a gray area: high potential, but higher risk. The challenge is to identify whether open, unsecured credit can be extended to a marginal customer or whether other tools must be used to create guardrails around the transaction. Connect with us on Linke...

en-us

4:44

The importance of nonverbal communication

Extra Credit ·

2025/11/21

Tell us what you love about Extra Credit and what topics you want covered! As day-to-day communication shifts to largely online, it is critical that credit professionals make the most of every conversation, whether it is in-person or virtual. From facial expressions to tone to body language, there is a lot to keep in mind in conversation to ensure that you are not only making your point clearly but effectively. Connect with us on LinkedIn: @Nacm-National @FCIB

en-us

4:01

Delving deep into the world of credit at Credit...

Extra Credit ·

2025/11/14

Tell us what you love about Extra Credit and what topics you want covered! From education to networking to vendor-shopping, Credit Congress is a one-of-a-kind experience for credit managers that stays with attendees even after the convention doors close. As we prepare for next year’s Credit Congress in St. Louis, many credit professionals are weighing the benefits of attending Credit Congress next spring against the cost, but the advantages of attending a conference for designed specifi...

en-us

4:06

Servant leadership: How being a selfless leader is a...

Extra Credit ·

2025/11/07

Tell us what you love about Extra Credit and what topics you want covered! As a leader, it can be easy to focus on your own perspective. After all, you’re ultimately responsible for making key decisions. However, leadership isn’t just about giving orders; it’s about guiding your team and ensuring their needs are met. Leading selflessly, with love and compassion not only fosters trust but also strengthens relationships and boosts motivation within the team. In the process, leaders form ...

en-us

3:34

Overcoming burnout: The phantom of the office

Extra Credit ·

2025/10/31

Tell us what you love about Extra Credit and what topics you want covered! For many credit professionals, burnout does not happen all of a sudden—it creeps in slowly, like a phantom in the shadows. The pressure of the job, from managing high-risk accounts to chasing down mounting receivables, can begin to haunt even the most experienced professionals. If left unchecked, burnout can lead to reduced productivity, job dissatisfaction and loss of personal happiness. Recognizing the signs e...

en-us

4:43

The importance of delegation

Extra Credit ·

2025/10/24

Tell us what you love about Extra Credit and what topics you want covered! Credit managers can sometimes take on too much responsibility—from handling customer disputes to managing collections. A balanced workload significantly improves team performance and efficiency. By delegating tasks, credit managers can ease their own workload while empowering team members to think independently, develop skills and take initiative—ultimately allowing them to solve problems before they escalate out...

en-us

4:13

Texas lien law: What you need to know

Extra Credit ·

2025/10/17

Tell us what you love about Extra Credit and what topics you want covered! Lien and bond rights are essential tools for protecting payments in the construction industry. Whether you’re a general contractor (GC), subcontractor or material supplier, these legal rights provide leverage when payments are delayed or withheld. However, these rights and the processes to enforce them vary significantly from state to state. Connect with us on LinkedIn: @Nacm-National @FCIB

en-us

6:03

Mastering customer deductions: A practical guide

Extra Credit ·

2025/10/10

Tell us what you love about Extra Credit and what topics you want covered! In business-to-business (B2B) transactions, when customers aren’t satisfied with a product or service, they request a deduction—typically in the form of a short payment on an invoice or credit taken on a check. Customer deductions typically require approval from the credit department, as they directly affect collections and terms outlined in the contractual agreement. By managing deductions proactively, credit pr...

en-us

4:35

The A-Team: Sales and credit join forces to collect...

Extra Credit ·

2025/10/03

Tell us what you love about Extra Credit and what topics you want covered! Gathering job information for a construction project is an important part of the work of a credit manager. Having pertinent details on the customer, contractors and the project itself help the credit manager understand what to expect when they embark on a project. While this process is closely tied to the credit manager’s role, the task of collecting the information often falls to the sales team. The joint effort...

en-us

5:19

The power of third-party collections

Extra Credit ·

2025/09/26

Tell us what you love about Extra Credit and what topics you want covered! With the role of credit managers expanding each day with new responsibilities, outsourcing tasks within the credit department can be a key part of a risk mitigation strategy. Collections brings a lot of problems for credit managers, making it one of the first processes many departments decide to outsource. Third-party collections improves cash flow by having dedicated collectors pursuing a debt rather than overw...

en-us

4:24

The many hats of a credit professional

Extra Credit ·

2025/09/12

Tell us what you love about Extra Credit and what topics you want covered! When most people think of a credit professional, they picture someone focused on collecting payments and monitoring customer balances or credit scores. In reality, the job extends far beyond credit and collections. The multi-faceted nature of the credit professional makes them an asset to the organization, facilitating communication, improving efficiency and mitigating risk.  Connect with us on LinkedIn: @Nacm-Na...

en-us

5:48

Leveraging your relationship with sales to address...

Extra Credit ·

2025/09/05

Tell us what you love about Extra Credit and what topics you want covered! The credit and sales departments both spend their days closely monitoring customers and transactions, albeit from different perspectives, making it easy for each department to recognize the needs of the other. As the credit team works to mitigate risk by carefully considering the possible ramifications of each transaction, they rely on the sales team to bring in customers. With the sales department often in...

en-us

15:27

Credit Meets Technology: Industry Insights with Handle

Extra Credit ·

2025/08/29

Tell us what you love about Extra Credit and what topics you want covered! Join us for this special Industry Insight episode with Shane Norman, CCE, senior account executive with Handle, as he discusses his 20-plus years of credit experience, and shares his perspective, both managing credit risk and now working with hundreds of credit teams nationwide. Today we're talking about: Lessons learned as a credit managerThe future of tech in the credit departmentCommon habits for great credit ...

en-us

5:28

The power of proper documentation

Extra Credit ·

2025/08/22

Tell us what you love about Extra Credit and what topics you want covered! Join us for this week's episode on the power of proper documentation! Certain credit practices are grounded in the roots of the profession, unchanging in a dynamic field where change is constant. Documentation is one of these habits, with thorough records of even the simplest day-to-day credit decisions protecting credit departments from risk down the line. Connect with us on LinkedIn: @Nacm-National @FCIB Foll...

en-us

5:18

Navigating periods of economic uncertainty

Extra Credit ·

2025/08/15

Tell us what you love about Extra Credit and what topics you want covered! The nature of credit and collections requires credit managers to always keep an eye out for risk on the horizon, whether it’s concern towards a customer’s persistent cash flow issues or a weariness towards extending credit in a country with growing political instability. Why it matters: During periods of economic uncertainty, customers may begin acting erratically, paying late or asking for extended terms. Recogn...

en-us

4:26

When sales understands the ‘why’ behind credit...

Extra Credit ·

2025/08/08

Tell us what you love about Extra Credit and what topics you want covered! Sales and credit are two sides of the same coin, both aiming to grow the business, but from different perspectives. While sales focuses on closing deals, the credit team works to manage risk, ensuring customers are financially reliable and contract terms are sound. These different priorities can often lead to tension. When the sales team understands the “why” behind the fundamentals of credit, they can structure...

en-us

6:02

Finding a balance between speed and risk

Extra Credit ·

2025/08/01

Tell us what you love about Extra Credit and what topics you want covered! When a salesperson is pushing for a credit manager to finish their credit investigation and determine a credit line so they can close the sale, it is important that credit managers find a balance between speed and risk. Organizing the workflow within the credit department to accommodate these requests can help ease stress and take some pressure of credit managers. Connect with us on LinkedIn: @Nacm-National @FCIB...

en-us

3:22

CSI: Credit Scene Investigation –“Solving the Mystery...

Extra Credit ·

2025/07/25

Tell us what you love about Extra Credit and what topics you want covered! 🕵️‍♀️ Scene 1: The Case File Did you hear that? A company’s accounts receivable (AR) suddenly spiked. Collections slowed, and cash reserves dropped. The Chief Financial Officer (CFO) smells trouble. Soon after, you’re brought in to investigate the scene of the crime. You’re left wondering...was it overdue invoices? Was it an ineffective collection? Are they just difficult or unresponsive customers? Of all the myst...

en-us

184 results

Similar Podcasts

Expres Ráno

Expres FM

PBS News Hour - Full Show

PBS News

CD Voice

China Daily

Israel Today: Ongoing War Report

Noa Levi

Jeffrey Epstein: The Coverup Chronicles

Bobby Capucci