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PODCAST

Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

Carly Agar | Customer Success Career Coach

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn"t your typical snooze-fest – we"re diving deep into the world of Customer Success careers. Whether you"re starting from scratch (hey career transitioners!) or eyeing that next big promotion, we"ve got the playbook for you. I"m Carly Agar, your trusty 10+ year CS veteran and award-winning CS

business careers

All Episodes

18:42

86. From Crickets to Salesforce Offer in 6 Weeks: How...

Customer Success Career Coach, Career Tips and Proven... ·

2025/09/17

What if everything you thought you knew about landing your dream job was wrong? Imagine going from total job-search exhaustion and crickets in your inbox to signing your ideal offer at Salesforce in just six weeks.In this episode, I reveal exactly how my client “Mallory” ditched the grind of endless applications and rejections, and instead used three counterintuitive strategies to break through without obsessing over her resume or doing endless mock interviews.I’ll share the step-by-step system that

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43:54

85. Why You're Sabotaging Your Interviews (And How to...

Customer Success Career Coach, Career Tips and Proven... ·

2025/09/10

What if I told you the #1 thing sabotaging your Customer Success interviews isn’t your experience, your skills, or even your nerves... but overthinking before you ever walk in the door? If prepping for interviews sends you spinning into self-doubt and second-guessing every possible question, this episode is the one you can’t afford to skip.I’m sitting down with Zach, our all-star CS coach and talent acquisition pro, to dissect exactly why overpreparing leaves you sounding disorganized and less

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18:06

84. 91% Success Rate: Why Customer Success Networking...

Customer Success Career Coach, Career Tips and Proven... ·

2025/09/03

Think Customer Success networking is just about DMing recruiters or chatting up random CSMs on LinkedIn? That’s the biggest myth killing your job search right now. Today, I’m sharing the real reason you’re not landing interviews—and it’s not what you think.In this episode, I break down exactly why generic networking is a waste of your energy, and reveal a smarter, data-backed approach that gets you noticed by the people who actually make hiring decisions. You’ll get the inside scoop on who to

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29:42

83. From Layoff to Offer in 8 Weeks: How Howard Beat...

Customer Success Career Coach, Career Tips and Proven... ·

2025/08/27

What if the only thing between you and your next Customer Success role is a smarter job search strategy?In this episode, I sit down with Howard, who went from layoff (with a baby on the way!) to landing his dream job at Zoom in just eight weeks, and in the toughest market we’ve ever seen. He’s sharing the raw truth about what actually works, how to get recruiters to notice you, the difference strategic coaching makes, and the resume and interview secrets that put you at the top of the pile—even with

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17:30

82. Customer Success Interview Scorecards: What...

Customer Success Career Coach, Career Tips and Proven... ·

2025/08/20

Think your interview skills are top-notch but still walking away empty-handed? You might be leaving points (and offers) on the table…without even knowing it.In this episode, I’m pulling back the curtain on the real way interviewers score your answers and why vague talk tracks are quietly wrecking your chances. We’ll dive into the truth about the interview scorecard system, run through real-life answer transformations (from bland to “Hire them now!”), and I’ll reveal the tiny shifts that separate

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16:56

81. How to Track Your Impact as a CSM (Even When...

Customer Success Career Coach, Career Tips and Proven... ·

2025/08/13

What if your KPIs are hiding your true impact and that’s why you’re not getting promoted? Most CSMs are tracking what leadership asks and missing the real proof that moves careers forward. If your best work is going unnoticed, you’re not alone.That’s why in this episode, I reveal the three high-impact metrics I personally used to score raise after raise (including how I built a 200k IC role from scratch), the “invisible work” you should start logging today, and how to create your own bulletproof

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19:52

80. From Stuck to Hired: 3 Interview Changes This...

Customer Success Career Coach, Career Tips and Proven... ·

2025/08/06

Are you sick of making it to the final interview round, only to watch the offer slip away at the last moment? What if the thing holding you back isn’t your experience, your resume, or even your skills…but just three tiny tweaks to your interview game?In this episode, I break down the exact changes my client made to go from getting ghosted after interviews to locking in two final rounds and a six-figure Customer Success offer (with a 35% raise!) in just a few weeks.You’ll hear the interview mistakes

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14:41

79. Why “Tell Me About Yourself” Keeps Tripping You...

Customer Success Career Coach, Career Tips and Proven... ·

2025/07/30

Ever nailed your elevator pitch only to get ghosted after the first interview? Here’s the hard truth, “Tell me about yourself” isn’t a trick question, but it’s tripping up even the most seasoned Customer Success pros.In today’s episode, I’m exposing the five most common (yet completely fixable) mistakes that are sabotaging your first impression and keeping your dream CS role just out of reach.You’ll learn why memorizing your pitch could be your downfall, how to avoid oversharing your life story, and

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17:27

78. I Broke Down 5 Cold Messages That Got CS Job...

Customer Success Career Coach, Career Tips and Proven... ·

2025/07/23

Sick of pouring your heart into job applications only to get ghosted, again and again? Here’s the truth, cold outreach can actually land you more interviews (double, in fact), but only if you ditch the generic and learn to message like a pro. Most people are doing it all wrong and sabotaging their shot at the job before they even get a reply.Today, I’m tearing the lid off my private vault of cold outreach secrets. I’m revealing the 5 real-life messaging strategies that got my clients interviews at

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16:22

77. LinkedIn Myths That Are Costing You Interviews...

Customer Success Career Coach, Career Tips and Proven... ·

2025/07/16

Think your LinkedIn is working for you? Think again. If you’re still treating your profile like a digital resume, posting because you think you “should,” or stressing about building a “personal brand” (cringe)—you’re leaving job opportunities on the table.In this episode, I break down the most common LinkedIn myths keeping talented Customer Success job seekers invisible in 2025. Forget everything you’ve heard about content creation or copy-pasting your resume. Instead, I’ll reveal what hiring

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21:58

76. What CS Hiring Really Looks Like Right Now (For...

Customer Success Career Coach, Career Tips and Proven... ·

2025/07/09

Think you need a “perfect” Customer Success resume to land a $120k role? Think again. Two of my clients just scored these coveted jobs. One after a two-year gap, the other coming from, wait for it, a winery. And neither had what most would call a flawless background.In this episode, I break down exactly what got them hired. You’ll hear how they showcased serious revenue impact and built scalable solutions that hiring managers desperately need right now.Plus, I’ll share the actionable four-step game

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22:34

75. Customer Success QBRs: Why Customers Ignore Your...

Customer Success Career Coach, Career Tips and Proven... ·

2025/07/02

Are your customers ghosting your QBR invites? Let’s be real… every CSM has faced the dreaded silence or worse, the wrong people showing up. But here’s the ugly truth leadership never told you. It’s not your QBR’s timing, your agenda, or your follow-ups. It’s that your meetings are about you, not your customer.In this episode, I break down the single biggest mistake 99% of CSMs make with their QBRs and hand you my simple 3-step framework to flip the script—from ignored invites to strategic sessions

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22:18

74. Why You’re Still Stuck in Reactive Mode (And How...

Customer Success Career Coach, Career Tips and Proven... ·

2025/06/25

What if I told you the secret to being a proactive CSM has nothing to do with having more time?In this episode, I’m walking you through the exact 6-step framework I use with my coaching clients to help them get out of reactive chaos and into strategic, high-impact action—no matter how overwhelming their workload is. You’ll hear how one CSM managing 500+ accounts went from “I don’t even know where to start” to “wait… this is actually doable” in just one coaching call. And yes, I’m sharing the exact

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43:23

73. Borrow These Sales Tactics to Become a Standout...

Customer Success Career Coach, Career Tips and Proven... ·

2025/06/18

What if the future of Customer Success looks a lot more like sales, and that's exactly what your career needs? Most CSMs are missing out on huge levers for impact, influence and growth because they’re ignoring proven sales tactics that actually work.In this episode, Sean O’Leary and I rip the lid off conventional CS wisdom and expose the game-changing sales mindsets, sales tactics and habits you’re not using… but should be. We unpack why your outreach gets ghosted, how to finally master your

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33:33

72. The $150K Resume: What Sets Apart Top CS Earners

Customer Success Career Coach, Career Tips and Proven... ·

2025/06/11

Want to know exactly what it takes to crack $150K+ in Customer Success this year? Spoiler: It’s not a straight climb up the CSM ladder. Most high earners don’t even have the "perfect" resume you’d expect.Inside this episode, I deconstruct the real, actionable strategies from ten clients who recently landed six-figure CS roles. You’ll discover the resume keywords, career moves, and day-to-day behaviors that got them hired and the surprising patterns that break all the so-called “rules” of CS career

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12:19

71. From Ignored To Interviewed - 4 Real Stories from...

Customer Success Career Coach, Career Tips and Proven... ·

2025/06/04

You’re rewriting your resume, applying nonstop, doing everything right and still getting ghosted. Sound familiar? In this episode, I sit down with four job seekers who were stuck in the same burnout cycle… until one shift flipped everything.They went from overwhelmed and radio silence to inboxes full of interviews, and it wasn’t because they worked harder. We break down the exact outreach, mindset, and resume tweaks that turned the tide (even after months of rejection). If you’re ready to stop

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26:36

70. The 3 Critical Job Search Shifts You Need To Make...

Customer Success Career Coach, Career Tips and Proven... ·

2025/05/28

If you’ve been mass applying to jobs, tweaking your resume nonstop and still hearing crickets, this episode is your reality check. Those tactics just aren’t cutting it in 2025.But here’s the good news: I’m breaking down the three strategic pivots that are helping my clients land real interviews at companies they’re actually excited about. Think smarter resumes, LinkedIn profiles that attract (not just show up) and outreach strategies that make you impossible to ignore.You’ll hear how our client went

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27:39

69. The CS Job Search Playbook Is Dead: Here's the...

Customer Success Career Coach, Career Tips and Proven... ·

2025/05/21

You’ve been told to obsess over resume keywords, send out dozens of applications each week, and reach out to recruiters after every single job posted. But what if I told you those classic job search “secrets” are actually tanking your chances of getting hired in Customer Success?In this episode, I’m diving into the job search advice that’s actively sabotaging your career growth and breaking down what’s TRULY working in the CS job market right now (according to hundreds of recruiters and hiring

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26:03

68. The New Rules of CS Job Hunting: Why Your...

Customer Success Career Coach, Career Tips and Proven... ·

2025/05/14

Are you feeling stuck or frustrated with your job search? You’re not alone, and it’s not your fault. If your CS job hunting experience feels like you're tossing applications into a black hole, this episode is your wake-up call.The truth is, it’s not your lack of experience, a career gap, or missing KPIs that’s keeping you stuck. The job market has done a complete 180 since pre-2020, and the old playbook is officially dead.In this episode, I’m breaking down exactly how and why the market shifted, why

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17:59

67. Beyond the Check-In: The Questions Top CSMs Use...

Customer Success Career Coach, Career Tips and Proven... ·

2025/05/07

If your customer check-ins feel awkward and your QBRs are just you talking at a screen of blank stares, this episode is your tactical reset. I’m sharing the five power questions top CSMs use to turn flat convos into high-impact, expansion-driving moments without needing deep product knowledge or extra prep.These aren’t theoretical frameworks. They’re practical, repeatable questions you can use today to build trust, build authority with customers, and uncover what actually matters to them.One of

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107 results

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