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PODCAST

Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

Carly Agar | Customer Success Career Coach

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn"t your typical snooze-fest – we"re diving deep into the world of Customer Success careers. Whether you"re starting from scratch (hey career transitioners!) or eyeing that next big promotion, we"ve got the playbook for you. I"m Carly Agar, your trusty 10+ year CS veteran and award-winning CS

business careers

All Episodes

20:55

114. From Senior CSM to People Leader: How to Bridge...

Customer Success Career Coach, Career Tips and Proven... ·

2026/04/01

What actually separates a great Senior CSM from someone who’s ready to lead a team, and why does that jump feel so much harder than it should?In this episode, I’m breaking down the real gap no one talks about when stepping into people leadership and why being exceptional at your role isn’t the same as being ready to manage others. I’ll walk you through the mindset shifts, skill gaps, and behind-the-scenes expectations that quietly determine whether you get promoted or passed over.If you’re ready to

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23:26

113. Mass Applying to CS Jobs Is Seriously A Horrible...

Customer Success Career Coach, Career Tips and Proven... ·

2026/03/25

Mass applying to jobs might feel productive, but what if it’s actually the exact reason you’re not getting hired? Because after a year of digging into the data, talking to recruiters, and studying how these systems really work, I can tell you, this strategy is doing more harm than you think.In this episode, I’m breaking down what actually happens when you use mass apply tools and why they can get your resume filtered out before a human even sees it.I’ll walk you through how this approach makes you

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29:06

112. He Spent 2.5 Years Applying to Jobs the Wrong...

Customer Success Career Coach, Career Tips and Proven... ·

2026/03/18

What if the reason you’re not landing interviews isn’t your experience, but your strategy? In today’s episode, I’m sharing the story of Junior, a Customer Success Manager who applied to over 1,000 jobs across 2.5 years and had almost nothing to show for it except a handful of interviews.In this client spotlight episode, we unpack exactly what changed when he stopped using the “spray and pray” approach and started approaching his job search with a completely different strategy. We talk about the

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23:56

111. The Expansion Playbook for CSMs Who Hate Selling

Customer Success Career Coach, Career Tips and Proven... ·

2026/03/11

What if the thing standing between you and your next promotion as a CSM isn’t working harder but learning how to spot expansion opportunities without ever feeling like a salesperson?In this episode, I’m breaking down two ridiculously simple approaches to expansion that you can start using immediately, even on your very next customer call. We’ll walk through the quick “inside-out” method to uncover low-hanging opportunities in your existing accounts, plus the more strategic “outside-in” approach that

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21:57

110. How to Nail a CSM Interview Presentation (3...

Customer Success Career Coach, Career Tips and Proven... ·

2026/03/04

What if the reason you keep coming in second place in your CSM interviews has nothing to do with your experience and everything to do with what you’re missing in the presentation?In this episode, I’m breaking down the three exact categories hiring teams are grading you on… and yes, I used to be the person creating the scorecards. I’ll show you how to use the prompt like a literal checklist, the basic mistakes that instantly cost you points, and how to prove you actually think like a strategic,

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20:24

109. How to Get Promoted Internally in Customer...

Customer Success Career Coach, Career Tips and Proven... ·

2026/02/25

Bold move, but here it is… being a top performer isn’t enough to land you that internal promotion you're eyeing. And if you think your KPIs will carry you to the next level, think again.I get this DM all the time, “Carly, there’s an opening on my team. Should I even bother applying?” In this episode, I’m breaking down exactly what to say the moment a role is posted (yes, I give you the script), why being a top performer isn’t enough, and what leadership is really looking for when they promote

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20:30

108. How to Land a Customer Success Job in Under 90...

Customer Success Career Coach, Career Tips and Proven... ·

2026/02/18

If your customer success job search has been dragging on for months, the problem probably isn’t your experience — it’s the strategy you’re using. On today’s episode, I’m pulling back the curtain on exactly how my clients are landing customer success roles in under 90 days, even in a market where most searches take 6–12 months.If you’ve been applying nonstop, tweaking your resume, and still hearing crickets, I want you to know it’s not you… it’s the outdated approach you’ve been taught to follow.I’m

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19:00

107. How to Land a $200K Customer Success Job (What...

Customer Success Career Coach, Career Tips and Proven... ·

2026/02/11

What if landing a $200K Customer Success role has a lot less to do with your title and a lot more to do with one thing almost no one is tracking?In this episode, I went full data-nerd and analyzed 10 recent clients who all accepted Customer Success offers between $175K–$230K. I pulled apart their resumes, KPIs, career paths, and job search histories to uncover the patterns that actually showed up at this level — not the advice we think matters, but what the data clearly revealed.I’m breaking down

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32:32

106. Treat Your Job Search Like a Customer Success...

Customer Success Career Coach, Career Tips and Proven... ·

2026/02/04

What if the reason your job search isn’t working has nothing to do with your experience and everything to do with how you’re showing up? In this episode, I sit back down with Zach Sanford to unpack a powerful shift most Customer Success professionals completely overlook… treating your job search like a CS role.We break down exactly how to demonstrate your CSM skills at every stage of the process—from discovery-driven interviews and stakeholder management, to value-based storytelling, strategic

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21:07

105. The Real Reason CSMs Feel Invisible (And Your...

Customer Success Career Coach, Career Tips and Proven... ·

2026/01/28

We analyzed 1,474 CSM conversations to uncover why they are leaving and what keeps them in 2026. Grab the Free Talent Report here: https://customer-success-career.captivate.fm/reportCSMs don’t leave because they’re bad at their jobs — they leave because no one can see the impact they’re making. In Part 2 of this series, I’m breaking down the real reason high-performing CSMs feel invisible, even when they’re driving renewals, expansion, and retention behind the scenes.We’re unpacking what “impact”

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18:25

104. 85% of CSM Turnover is Preventable (Here's the...

Customer Success Career Coach, Career Tips and Proven... ·

2026/01/21

We analyzed 1,474 CSM conversations to uncover why they are leaving and what keeps them in 2026. Grab the Talent Report here: https://customer-success-career.captivate.fm/reportWhat if I told you that 85% of CSM turnover is completely preventable — and most leaders are missing the real reason their top performers are walking out the door?In this episode, I break down insights from 1,474 Customer Success professionals who told us exactly why they’re job hunting. And spoiler alert, it’s not layoffs,

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17:54

103. How to Talk About Career Gaps From Layoffs in...

Customer Success Career Coach, Career Tips and Proven... ·

2026/01/14

That line on your resume that makes your stomach drop in interviews isn’t the problem. The way you’re talking about it is. In this episode, I’m breaking down exactly why career gaps and layoffs quietly derail otherwise strong candidates and how most people accidentally confirm an interviewer’s worst fears without realizing it.I walk you through what hiring managers are actually thinking when they see a gap on your resume and the two mistakes that cost candidates job offers every single day. I also

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20:59

100+ Episodes Later: 3 Career Lessons I Learned From...

Customer Success Career Coach, Career Tips and Proven... ·

2026/01/07

What if the only thing standing between you and your next career breakthrough is a lesson you haven’t learned yet? In this milestone episode, I’m reflecting on 100 plus episodes of podcasting and the unexpected career lessons that came with it. This isn’t a highlight reel or a victory lap. It’s the real mindset shifts that changed how I approach hard things, fear, and consistency in my career and with my clients.I walk you through three lessons that apply just as much to your job search or next

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35:12

101. Customer Success Interview Tips: How to Prep for...

Customer Success Career Coach, Career Tips and Proven... ·

2025/12/31

If you have ever walked out of an interview thinking I nailed that and still did not move forward, this episode is your wake up call. Today, I’m breaking down one of the most common reasons qualified CSMs struggle to land offers even when they prepare and practice. Most candidates prep for every interview the exact same way, and it quietly works against them. Recruiters, hiring managers, and cross-functional partners may ask similar questions, but they are listening for very different signals.In

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30:02

100. Customer Success Career Advice: Stop Blindly...

Customer Success Career Coach, Career Tips and Proven... ·

2025/12/24

What if the reason you feel stuck in your Customer Success career has nothing to do with your performance and everything to do with the path you’re blindly following?On today’s episode, I’m unpacking the uncomfortable truth about traditional CS career paths and why doing “the next logical step” can quietly derail your growth, happiness, and earning potential. We’ll talk about why promotions that look good on paper can feel miserable in real life, how following the crowd leads to boring roles and

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19:06

99. 3 Ways to Make Your Customer Calls Less Awkward...

Customer Success Career Coach, Career Tips and Proven... ·

2025/12/17

If your customer calls feel stiff, boring, or like both of you are counting down the minutes until it’s over, you’re not imagining it, and it’s costing you more than you think.That’s why in this episode, I’m breaking down the simple shifts that turn awkward, check-the-box customer calls into conversations your customers actually want to show up to. You’ll learn why leading with the wrong metrics kills trust instantly, how to frame topics in a way that gets customers leaning in instead of zoning out,

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15:18

98. How to Set Up Your Customer Success Job Search...

Customer Success Career Coach, Career Tips and Proven... ·

2025/12/10

What if landing your next big career move comes down to one simple shift in how you approach your job search? Most people treat job hunting like a chaotic scramble — hopping between LinkedIn and job boards whenever they feel like it, but never actually gaining momentum.That’s why in this episode, I’m breaking down the exact four time blocks you need to turn your job search from overwhelming to unstoppable. I’ll reveal the intentional schedule top job seekers use, why strategic time blocking works

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18:44

97. How One CSM Rebuilt Job Search Momentum After A...

Customer Success Career Coach, Career Tips and Proven... ·

2025/12/03

What if the only thing standing between you and a job offer you actually want is a strategy you haven’t heard yet? In this episode, I’m breaking down the real story behind how Amy went from a brutal late-stage rejection at MongoDB to signing a $150K base offer, PLUS negotiating an extra 10K just weeks later.You’ll hear the exact steps she took to rebuild momentum fast, the cold-outreach strategy that had hiring managers responding within 24 hours, the interview storytelling shift that instantly made

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09:30

96. Ask Your Family This Question on Thanksgiving...

Customer Success Career Coach, Career Tips and Proven... ·

2025/11/26

What if the fastest way to rebuild your career confidence isn’t another resume update or headline hack, but a game you play at the holiday dinner table? In this quick, punchy episode, I share the deceptively simple activity I first tried with my own family and how it genuinely changed how I see myself and my career.Instead of diving into another round of job searching advice, I break down the power of this crowdsourced strengths game and why hearing the real, non-sarcastic things your loved ones

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20:14

95. Two Ways to Use AI to Level Up as a Customer...

Customer Success Career Coach, Career Tips and Proven... ·

2025/11/19

AI isn’t here to replace you—unless you let it. What if you could flip the script and use AI to become the most valuable Customer Success Manager in the room, no matter what your company throws at you (or doesn’t)?In this episode, I reveal the two high-impact ways CSMs are actually leveraging AI to stand out—one that repositions you as a trusted consultant to your customers and another that instantly fills the coaching and feedback void you’ve been frustrated about for years. Forget about asking

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115 results

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