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PODCAST

LIFT Your Shop

The LIFT Your Shop podcast is a place to get insights from some of the most respected and outstanding auto repair industry experts around the nation. Kelsey Outram, CEO of LIFT Auto Repair Marketing and co-author of the book Drive More Business: A Step-By-Step Guide To Internet Marketing for Auto Repair Shops, hosts, and discusses all things that help lift your auto repair shop from marketing, staffing, culture, expanding, procedures, tech and more. With the insights shared in each episode, shop

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All Episodes

00:47:54

42 - Blueprint for Growth with Amanda Clements-Drake

LIFT Your Shop ·

2024/06/16

Join us for the latest episode of the LIFT Your Shop Podcast, featuring Amanda Clements-Drake, President and Co-Owner of C&C Automotive, as she lays out the blueprint for growth. This begins with building meaningful connections that foster mutual support and collaboration. Establishing accountability is essential, as it ensures that everyone remains committed to their personal and collective goals. Growing alongside others not only accelerates individual progress but also enriches the

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00:47:48

41 - Secrets of Financial Success with Greg Sands

LIFT Your Shop ·

2024/05/16

In the latest episode of the LIFT Your Shop Podcast, "Secrets of Financial Success," we’re joined by Greg Sands from SRSANDCO. His insights shed light on the wealth of knowledge present within the automotive industry. Sands emphasizes the importance of seizing opportunities for growth and connecting with fellow shop owners. Above all, this episode resonates with the profound impact of understanding people—a cornerstone in unlocking financial success and cultivating genuine connections in

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00:48:12

40 - How Leadership Drives Success with Eric Raber

LIFT Your Shop ·

2024/04/24

In this episode, we're thrilled to welcome Eric Saber, owner of ER Autocare, as our guest. Eric emphasizes the crucial step of grasping your vision, illustrating how it not only empowers leaders but also motivates others. He stresses the mandatory aspect of embracing accountability, citing it as a catalyst for continuous success, encompassing both triumphs and setbacks. Through Eric's insights, we gain valuable guidance on navigating the journey toward sustained success in leadership and

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00:29:19

39 - Cultivating Leaders in Business with Kevin Roth

LIFT Your Shop ·

2024/04/17

Join me with Kevin Roth, owner of Kevin's Auto Repair Service, as we explore the indispensable qualities of character, morality, and values that form the bedrock of effective leadership. In this episode, we champion the belief that true leadership isn't just about authority; it's about the enthusiasm to grow, the humility to learn, and the resilience to adapt. Kevin shares invaluable insights on the importance of being coachable and continuously investing in personal growth over chasing

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01:00:58

38 - Why Business Relationships Matter with Phil Webster

LIFT Your Shop ·

2024/04/03

Phil Webster, multi-shop owner of Webster Tire & Auto Service and of Shop Fix Academy, highlights the indispensable value of business relationships in the auto repair industry and how these connections lead to success. Building strong relationships is crucial for fostering trust, reliability, and ultimately, business growth.Phil continues by sharing that discipline in taking action is the first step toward motivation and success. This perspective allows businesses within the auto repair sector

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00:47:15

37 - Giving Cars Weekly with Matt Carlson

LIFT Your Shop ·

2024/03/13

Discover Matt Carlson's inspiring journey from software developer at Microsoft to founder of Fix It Forward Auto Care in the latest episode of the LIFT Your Shop Podcast, "Giving Cars Weekly." Despite lacking an automotive background, Matt's passion for cars drove him to create a nonprofit initiative providing transportation solutions for those in need. Learn how Fix It Forward Auto Care evolved into a force giving away three cars per week, highlighting the transformative impact of

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00:48:28

36 - Why Employers Value Integrity Over Experience...

LIFT Your Shop ·

2024/02/28

We recently had the pleasure of hosting Keith Dennis, owner of KD Auto Repair, on this episode of the LIFT Your Shop Podcast. Keith's journey from a passionate technician to owning three successful auto repair shops is not just inspiring; it's a masterclass in customer service, humility, and strategic growth.In this episode, Keith dives deep into the essence of his business philosophy: prioritizing customer satisfaction above all else. He shares invaluable insights on building

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00:36:15

35 - Navigating the Depths of Knowledge with Jason...

LIFT Your Shop ·

2024/02/08

Join us in our latest episode of the LIFT Your Shop Podcast as we dive into the remarkable journey of Jason Rousseau, the owner of Pro Automotive. Jason shares his testament to resilience, strategic growth, and the power of letting go to move forward.

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00:35:45

34 - Embracing the Transformative Force of the Law of...

LIFT Your Shop ·

2024/01/18

David Marks from Quality Auto Repair Tire Auto Sale is our guest on this episode of the LIFT Your Shop Podcast. We take a deep dive into the importance of financial acumen in running a successful enterprise, stressing that having a clear vision of what one wants is pivotal. The magic happens when clarity in goals aligns with the efforts put into the business.

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00:37:25

33 - Unveiling the Power of Narrative with Bryce Evans

LIFT Your Shop ·

2024/01/03

Bryce Evans discusses his journey in the auto service industry and how he transitioned from being a journalist to finding his purpose in this field. He emphasizes the importance of sharing knowledge, helping others, and not being afraid to be authentic.

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00:47:17

32 - How Grease Runs in the Family with Jonathan White

LIFT Your Shop ·

2023/12/13

Embrace the journey of leadership as a perpetual evolution. Continuously refine your qualities, uncover your motivations, and leverage them to propel your growth and success. Sit down with Jonathan White from Phil's Pro Auto Service to learn how he stimulates personal and professional growth within his shop.

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00:50:35

31 - Mastering the Customer Journey at Your Auto...

LIFT Your Shop ·

2023/10/25

In the competitive realm of auto repair, Darrin Barney, from Elite Worldwide, emphasizes the paramount importance of delivering an exceptional customer experience. From the first contact with a client to the concluding moments of car delivery, Barney explains the significance of warm, friendly interactions and setting a positive tone. His insights reveal that by aiming for a high closing ratio, managing emotions, and creating a ripple effect of positivity, auto repair businesses can turn first-time

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00:32:46

30 - Benefits of Joining Associations and Attending...

LIFT Your Shop ·

2023/10/11

In this episode of LIFT Your Shop Podcast, we're joined by a true expert in the field, Sheri Hamilton, representing MWACA/Vision Expo. We explore the incredible advantages of becoming a part of professional associations and making the most of training expos. Learn how professional associations can be your secret weapon for career growth. We are inspired by real-life success stories and how Sheri has created abundance through these opportunities.

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00:46:51

29 - Direct Mail Do's and Don'ts with Philip Tringali

LIFT Your Shop ·

2023/09/14

In this episode of LIFT Your Shop Podcast, Philip Tringali, from Echo Advertising, an expert in the field, provided invaluable insights on "Direct Mail Do's and Don'ts." Join Philip as he shares essential tips and pitfalls to avoid when utilizing direct mail marketing strategies. Whether you're a seasoned marketer or new to the world of direct mail, this episode is a must-listen for anyone seeking to maximize the impact of their marketing campaigns. Tune in now to gain a deeper

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00:54:50

28 - How to change the auto repair industry with...

LIFT Your Shop ·

2023/08/31

In this episode of LIFT Your Shop Podcast, Lucas Underwood, owner of L&N Performance Auto Repair and host of the Changing the Industry Podcast, delved into the intriguing topic of "How to change the auto repair industry?" Join Lucas as he shares his insights and experiences, offering a fresh perspective on transforming the landscape of auto repair. Discover innovative strategies, inspiring stories, and actionable steps to drive positive change within the industry. Don't miss this

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00:41:09

27 - The Accountability Process for Auto Repair Shops...

LIFT Your Shop ·

2023/08/17

In the latest episode of LIFT Your Shop Podcast, Eric Twiggs from Automotive Training Institute tackled "The Accountability Process for Auto Repair Shops." With extensive experience in the field, Eric outlined how implementing a structured accountability process can enhance efficiency, teamwork, and customer satisfaction within auto repair businesses. Tune in now and elevate your business with the power of accountability!

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00:22:03

26 - Modernizing Your Auto Repair Shop's Online...

LIFT Your Shop ·

2023/08/02

In this episode of LIFT Your Shop Podcast, join us as we welcome Steven Fafel, Co-Founder at AutoOps, to discuss the importance of modernizing your auto repair shop's online appointment experience. In today's digital age, customers expect convenience and efficiency when it comes to scheduling appointments. Steven shares invaluable insights and practical tips on how to streamline your shop's online booking process, enhance customer satisfaction, and maximize productivity. Don't miss

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01:14:15

25 - Connecting with the Younger Workforce of Auto...

LIFT Your Shop ·

2023/07/12

In this episode of LIFT Your Shop Podcast, we sit down with Cecil Bullard and Jimmy Lea from The Institute for Automotive Business Excellence to dive deep into the topic of connecting with the younger workforce of auto repair. As the automotive industry evolves, it's crucial for shop owners and managers to bridge the generation gap and effectively engage the next generation of technicians and employees. Join us as we explore strategies, insights, and practical tips to attract, motivate, and

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01:07:48

24 - How to grow to your Auto Repair Shop to 12+...

LIFT Your Shop ·

2023/06/21

In this episode of LIFT Your Shop Podcast, we welcome Brian Bates, the founder of EAS Tire and Auto, who reveals his proven strategies for growing your Auto Repair Shop to 12+ locations. Brian, an industry expert, shares valuable insights on marketing, scalability, team building, and cultivating strong customer relationships. Join us to gain actionable tips from Brian Bates, the driving force behind EAS Tire and Auto, and elevate your shop to unprecedented levels of success. Tune in now and unlock

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00:41:53

23 - Work/Life Balance from a Multi-shop Owner, James...

LIFT Your Shop ·

2023/06/07

In this episode of LIFT Your Shop Podcast, James Church from Oxford Automotive, talked about work/life balance from the perspective of a multi-shop owner. He shares his insights and experiences on successfully managing multiple shops while maintaining a fulfilling personal life. Discover practical tips, effective strategies, and valuable lessons that will inspire and empower you to strike the perfect balance between work and life. Tune in now and elevate your understanding of work/life balance in

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62 results

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