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PODCAST

Live with Sondra

"Live with Sondra" is hosted by Sondra Shannon, the CEO of Gatemaster Technology. In this engaging series, Sondra explores the latest attractions and amusement park trends, offering invaluable insights to owners and operators. Each episode features discussions with industry experts, focusing on enhancing guest satisfaction through innovative technology and legendary service. The show aims to provide practical solutions and creative ideas to improve the overall guest experience and operational

business

All Episodes

53:07

Bowling & Beyond: Social Gaming's Attraction Impact

Live with Sondra ·

2025/07/08

Welcome to this episode of "Bowling & Beyond" where we dive into how social gaming is transforming the attractions industry and driving Location Based Entertainment to new heights.Join us for an informative episode of "Live with Sondra" featuring Bart Burger, Director of Marketing & Investor Success at QubicaAMF, who brings over 40 years of industry experience and insights into bowling’s enduring appeal and the future of social gaming.In this session, Bart will dive into:Bowling's Enduring

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55:35

Inclusive Innovation: Empowering Teams & Enhancing...

Live with Sondra ·

2025/07/07

Welcome to this episode of "Inclusive Innovation" where we dive into how empowering teams and embracing inclusive innovation can transform guest experiences in the attractions industry. Join us for an informative episode of "Live with Sondra" featuring Marah Rodriguez, Regional VP of Sales at Mobaro, who brings over two decades of experience driving safety, efficiency, and digital transformation for attractions worldwide.In this session, Marah will dive into:Enhancing Safety and Efficiency: How

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50:40

The Principled Path: Leading Attractions Through...

Live with Sondra ·

2025/07/04

Welcome to this episode of "The Principled Path" where we dive into leadership, transformation, and the role of AI in shaping the future of attractions. Join us for an informative episode of "Live with Sondra" featuring Bruce Wren, Founder & CEO of ACE Independent Consulting Services, who is known for developing principled leaders and driving meaningful change in organizations.In this session, Bruce will dive into:Leadership Development: Strategies to cultivate principled and transformational

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52:52

Storytelling Magic: Building Brands for Attractions

Live with Sondra ·

2025/07/04

Welcome to this episode of "Storytelling Magic" where we explore how story-driven branding brings attractions to life and builds lasting guest connections. Join us for an informative episode of "Live with Sondra" featuring Peter, Founder of Brandartica and former Disney strategist, who shares how powerful stories can transform brands of any size.In this session, Peter will dive into:Crafting Brand Stories: How attractions can create compelling stories that live far beyond their gates.Avoiding Common

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48:57

F&B as Destination: Driving Attraction Success

Live with Sondra ·

2025/07/04

Welcome to this episode of "F&B as Destination" where we dive into the power of food and beverage in driving attraction success. Join us for an informative episode of "Live with Sondra" featuring Ken Whiting, President/CEO of Whiting’s Foods, a true visionary who believes F&B can be the main reason guests visit attractions.In this session, Ken will dive into:F&B as a Destination: Proven strategies to make food and beverage a central draw that boosts guest visits and revenue.Empowering

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53:10

Exceeding Expectations: Culture & Experience Design

Live with Sondra ·

2025/07/04

Welcome to this episode of "Exceeding Expectations" where we dive into the art of culture and experience design that keeps guests coming back. Join us for an informative episode of "Live with Sondra" featuring Phil Bruno, Chief Experience Officer of Treat ‘em Right Experiences, who brings decades of expertise in elevating visitor experience and empowering teams.In this session, Phil will dive into:Evolving Visitor Expectations: How to design experiences that adapt to what guests want now and in the

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42:07

The Tech Behind the Tap: Innovations in Self-Serve F&B

Live with Sondra ·

2025/05/03

🎙️ Welcome to this episode of "Live with Sondra," where we explore the innovations transforming attractions and hospitality. In this episode, titled "The Tech Behind the Tap: Innovations in Self-Serve F&B," Sondra sits down with Jose Hevia, CEO and Founder of DraftServ Technologies, to uncover how smart, self-serve beverage solutions are reshaping operations, revenue, and guest satisfaction.With over 40 years of experience in hospitality and as the inventor of patented beverage dispensing

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60:04

Breaking Barriers to Inclusion: Creating Inclusive,...

Live with Sondra ·

2025/05/03

Welcome to this episode of "Live with Sondra," where we explore the people and ideas shaping the future of attractions and entertainment. In this inspiring episode titled "Breaking Barriers to Inclusion: Creating Inclusive, Sustainable Experiences," Sondra sits down with Emmanuel Kelly, Co-Founder of Outlier Ltd, to discuss his powerful mission to reimagine entertainment through accessibility, inclusion, and sustainable design.From being found as a child on a battlefield in Iraq to performing

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51:45

The Power of Improv in Leadership: Boosting Culture &...

Live with Sondra ·

2025/05/03

Welcome to this episode of “Live with Sondra,” where we explore the ideas and people shaping leadership, culture, and guest experience in the attractions industry and beyond. In this powerful episode titled “The Power of Improv in Leadership: Boosting Culture & Resiliency,” Sondra sits down with Heather Barnes, Founder & CEO of Improv at Work LLC, to discuss how improvisational strategies are transforming leadership, communication, and workplace culture.With a background spanning 18 years in

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49:09

Smart Restrooms, Happier Guests: The Cleanliness KPI...

Live with Sondra ·

2025/04/11

Welcome to this episode of "Live with Sondra" where we uncover the untapped opportunities that make attractions thrive. In this episode, titled "Smart Restrooms, Happier Guests: The Cleanliness KPI You’re Missing," Sondra sits down with Sara Muntner, Customer Success Manager at Essity Professional Hygiene, to discuss how something as simple as a restroom can make or break the guest experience—and even drive revenue.With over a decade of experience supporting hygiene solutions for high-traffic

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46:40

Savor the Story: F&B That Shapes the Guest Journey

Live with Sondra ·

2025/04/11

Welcome to this episode of "Live with Sondra" where we explore how to transform everyday moments into extraordinary guest experiences. In this episode, titled "Savor the Story: F&B That Shapes the Guest Journey," Sondra sits down with Sarah Bisacca, Freelance Writer and Global Theme Park Foodie, to discuss how intentional, immersive, and even nostalgic food and beverage offerings can make or break the guest experience.With bylines in Forbes Travel Guide, Eater Atlanta, and Tasting Table, and

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45:31

Bringing Stories to Life: The Power of Video in...

Live with Sondra ·

2025/03/28

🎙️ Welcome to this episode of "Live with Sondra" where we spotlight the creative minds shaping the future of attractions and entertainment! In this episode titled "Bringing Stories to Life: The Power of Video in Attractions," Sondra welcomes Joshua Leppert, Executive Producer at Sunshine Media and former Show Awareness Producer at Walt Disney Imagineering. With over five years of experience in themed entertainment video production, Joshua Leppert dives into how video can do more than entertain—it

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46:11

AI-Powered Messaging: Transforming Audience Connections

Live with Sondra ·

2025/03/28

🎙️ Welcome to this episode of "Live with Sondra" where we explore the intersection of technology, communication, and meaningful brand impact. In this compelling session titled "AI-Powered Messaging: Transforming Audience Connections," Sondra sits down with Kreda McCullough, CEO and Visionary of Vibe Solutions, to uncover how artificial intelligence is shaping the future of marketing—and helping brands build authentic relationships at scale.With nearly a decade of experience and over 300 businesses

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46:28

Boost Retention & Culture Without Breaking the Budget

Live with Sondra ·

2025/03/28

🎙️ Welcome to this episode of "Live with Sondra" where we explore the intersection of leadership, fulfillment, and workplace well-being. In this impactful session titled "Boost Retention & Culture Without Breaking the Budget," Sondra sits down with Anthony Poponi, CEO of Focus on the 40, Positive Psychology Expert, and Author of The Little Book of Workplace Happiness.With his unique blend of science-backed strategies and humor, Anthony Poponi unpacks what it truly means to create a workplace

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53:28

The Power of Being Rememorable: Elevating Guest...

Live with Sondra ·

2025/03/28

🎙️ Welcome to this episode of "Live with Sondra" where we dive deep into the heart of hospitality to uncover what makes a guest experience truly unforgettable. In this inspiring session titled "The Power of Being Rememberable: Elevating Guest Loyalty & Experiences," Sondra welcomes back one of her favorite guests, Bob Pacanovsky, the Chief Hospitality Officer at the Black Tie Experience who is also a keynote speaker and author.Known for his dynamic approach to service excellence and black tie

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48:54

Redefining Safety & Operations in a Changing Industry

Live with Sondra ·

2025/03/28

Welcome to this episode of "Live with Sondra", where we explore how innovation, safety, accessibility, and sustainability are shaping the future of the attractions industry. In this session, Sondra is joined by Jacob Wahl, President and CEO of IAAPA, the global association serving the attractions industry.With decades of leadership experience and a global perspective, Jacob Wahl dives into how IAAPA is leading the charge in redefining industry standards through collaboration, education, and

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61:48

Unlock Peak Performance: Proven Coaching Strategies...

Live with Sondra ·

2025/03/28

Welcome to this powerful episode of "Live with Sondra", where we dive into what it really takes to elevate team performance, leadership, and revenue through the power of coaching. In this special session, Sondra is joined by her husband and coach, Jake Shannon, the #1 Elite Business Coach at Grant Cardone Enterprises.Together, they unpack proven strategies that drive growth, culture, and high-performing teams. In this episode, Sondra and Jake explore:Unlocking Peak Performance through Coaching: Why

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27:52

Streamlining Season Pass Renewals

Live with Sondra ·

2025/03/13

Season pass renewals should be seamless, fast, and guest-friendly, yet many attractions still struggle with outdated processes that frustrate both staff and visitors. In this episode of Live with Sondra, Sondra Shannon, CEO of Gatemaster Technology, shares firsthand experiences and industry best practices for making season pass renewals more efficient and guest-centric.In this session, Sondra will cover:The Guest Experience First Approach: How long lines and inefficient processing negatively impact

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10:12

GT Summit April 9-10, 2025, Innovate, Inspire, Impact

Live with Sondra ·

2025/03/13

🚀 The GT Summit 2025 is here! Are you ready to transform your attraction business?Join us April 9th-10th, 2025, in Arvada, Colorado, for a game-changing two-day event filled with expert insights, networking, and hands-on learning designed to elevate your operations and guest experiences.In this episode, Sondra Shannon, CEO of Gatemaster Technology, gives you a sneak peek into what’s in store at the GT Summit, including:Our Industry-Leading MC and Keynote Speaker – We’re excited to welcome Ruby

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1:51

Join us at the GT Summit This April!

Live with Sondra ·

2025/03/13

The GT Summit 2025 is just around the corner, and if you haven’t grabbed your tickets yet—now is the time!Join us in Denver, April 9th-10th, 2025, for two days of expert insights, networking, and actionable strategies to enhance your attraction’s operations. Whether you’re in ticketing, operations, accounting, or guest experience, this summit is packed with value you won’t want to miss.In this episode, Sondra Shannon, CEO of Gatemaster Technology, dives into what’s in store at the GT Summit,

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