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PODCAST

Crafting Solutions to Conflict

Ready for practical and positive perspectives on conflict? Join host Jane Beddall, M.A., J.D., to explore ways to preserve and restore harmony by preventing or limiting conflicts that may damage valued relationships and to effectively resolve those that may occur. We will talk about elephants in the room, expanding pies, the problem with cookie cutters, and much more. If you don’t know what those things mean, you will enjoy learning about them. If you do know them, you will be able to expand your

society & culture relationships

All Episodes

00:04:55

VUCA becomes VUCAA, courtesy of Peter Schein

Crafting Solutions to Conflict ·

2025/12/04

Way back in March 2020, I published two episodes about VUCA. VUCA V - U -C- A is an acronym describing a concept that was developed by the U. S. Army War College to describe the world after the end of the Cold War. A world that was more Volatile, V; Uncertain, U: Complex, C; and Ambiguous, A.Peter Schein talked with me in Episode 361, published two weeks ago, about his book, Humble Inquiry: The Gentle Art of Asking Instead of Telling, which was published earlier this year.In the book, Peter refers

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00:03:54

Humility and Humble Inquiry: not quite the same

Crafting Solutions to Conflict ·

2025/11/27

My most recent guest, Peter Schein, talked with me about his book, Humble Inquiry: The Gentle Art of Asking Instead of Telling. Peter makes a distinction between Humble Inquiry and humility. The Humble Inquiry attitude does not require humility as a personality trait. Some of us do tend toward arrogance. Yet, that trait does not preclude the application of Humble Inquiry. Peter suggests thinking of Here-and-now Humility: accepting that there are times when we are dependent on each other for sharing

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00:29:45

Peter Schein on Humble Inquiry

Crafting Solutions to Conflict ·

2025/11/20

Peter Schein joins the show to talk about his book, the third edition of Humble Inquiry: The Gentle Art of Asking Instead of Telling. Peter had previously written with his father, Edgar Schein, now deceased. We discuss the concept of humbly inquiring, instead of boldly telling, with the goal of building relationships. And we explore how Humble Inquiry is both an art and an attitude. You can learn more about Peter’s work at the Organizational Culture and Leadership Institute here:

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00:03:53

Holding off

Crafting Solutions to Conflict ·

2025/11/13

“Holding off” may seem to be the opposite of jumping in, but there are some other angles.Holding off has a flavor of deliberate choice. I am thinking this through and reaching the conclusion that now is not the time. This is not the same as wimping out. It’s a decision based on a reasoned analysis. Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me

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00:04:23

Jumping in

Crafting Solutions to Conflict ·

2025/11/06

In the context of preventing and resolving bad conflict, “jumping in” will typically be a bad idea.Why? Because it is fast. That’s the whole point. Life today both prizes speed and forces it as the world seems to change faster and faster. The problem? Fast serves us well when being chased by a tiger, but not so well in many other situations. When we allow ourselves some time to actually think, with reason, our decisions tend to be better ones. Occasionally, jumping in is exactly the right thing to

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00:28:56

Buddy Thomas on Love, Wisdom, and Money

Crafting Solutions to Conflict ·

2025/10/30

Buddy Thomas joins me to talk about his book: Love, Wisdom, Money: The Family Fiduciary’s Guide to Generative Wealth. We discuss the higher standards of being a family fiduciary and how family leaders become one. Buddy also describes the phases of the intergenerational wealth journey the families can be found in: Accumulators, Harvesters, Stewards, Survivors, or Heirs. You can learn more about his work and the book here: https://lovewisdommoney.com/Do you have comments or suggestions about a topic

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00:04:20

To infer and to imply, part two

Crafting Solutions to Conflict ·

2025/10/23

To infer means to guess or use reasoning. Another definition is to conclude or judge from premises or evidence.To imply means to suggest indirectly or to indicate something without actually stating it. I, the listener or reader, need to try to figure out the message that you, the speaker or writer, are sending. And I might guess wrong. Not only am I interpreting what I hear and read through my personal filter. I am also trying to read through the lines to understand what you are trying to tell

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00:05:32

To infer and to imply, part one

Crafting Solutions to Conflict ·

2025/10/16

My most recent guest, Gerry O’Sullivan, talked with me about her process, The Journey of Inference. As she puts it succinctly: “Our Journey of Inference interprets the world of observable data according to our unique perspective or paradigm.”It’s clear from Gerry’s process and our conversation that our inferences can get us into trouble, precisely because we each carry a unique perspective or paradigm.Dictionary definitions of infer are, if not quite unique, not fully consistent.For example, one

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00:32:40

Gerry O’Sullivan on The Journey of Inference

Crafting Solutions to Conflict ·

2025/10/09

https://www.osullivansolutions.ie/ You can also sign up for a free newsletter, view free videos, and get a taste of her book, The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes (2nd Edition).Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach

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00:04:44

Analyzing criticism

Crafting Solutions to Conflict ·

2025/10/02

Our initial reaction to criticism can be exactly that: a reaction more than a response. And it can be black or white.Neither of those things tends to help.Better. Remind yourself that very few things in life are genuinely black or white.Take a pause. Take a breath. Take a look at the criticism. No need to beat up on yourself or on the other person. View the criticism through a careful lens. One that includes analysis and also kindness to yourself and some grace to the other person. Do you have

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00:04:21

The Buddha’s response to rude or angry criticism

Crafting Solutions to Conflict ·

2025/09/25

In the story of the Angry Man, the Buddha illustrates how to disarm criticism based or anger or rudeness. A young man came to insult the Buddha, but the Buddha did not become angry or insulted. Instead, he calmly asked the man a question: "If someone offers you a gift and you decline to accept it, to whom does it belong?". The young man replied that the gift would belong to the person who offered it. The Buddha then calmly responded: The young man replied that the gift would belong to the person who

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00:28:13

Sam Osborne on beating the imposter syndrome

Crafting Solutions to Conflict ·

2025/09/18

Sam Osborne joins me today. We talk about his book, How to Beat the Imposter Syndrome and Be Confident. We discuss the need to know your own values, how to deal with criticism positively, and how to believe in yourself when others don’t.You can learn more about Sam’s work and find resources at https://www.selfworthsam.com/. Sam’s social media handle is selfworthsam.Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let

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00:04:42

Mediation's beautiful flexibility

Crafting Solutions to Conflict ·

2025/09/11

The mediation process can be tailored to the needs of the participants and the mediator. In fact, the process can evolve a bit over the course of multiple mediation sessions.The process can be focused on a very specific, time-limited, dispute that has erupted. Or it can be all about damaging simmering tensions that are lurking beneath the surface – with no blow-up … yet. Different situations, different approaches. The framework can be structured to the needs and goals. Will we even use the word

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00:04:37

350 weekly episodes -- and counting

Crafting Solutions to Conflict ·

2025/09/04

When I started way back in January of 2019, conventional wisdom was that most podcasts die out after seven episodes. Now, over six years later, 90% of podcasts don’t make it past three episodes. They say that’s largely due to creators underestimating how much work is involved. When I launched the podcast, I knew that I wanted to have a voice about conflict. A positive and practical perspective. That's been my goal all along and it will continue to be. I remain convinced that we can all get more

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00:05:22

Evaluative, facilitative, transformative: three types...

Crafting Solutions to Conflict ·

2025/08/28

In mediation, an impartial person helps the people involved to reach an agreement that works for them. Mediation is often said to consist of three main types.Some mediators stick quite closely to one approach. Others feel comfortable favoring one or another in different situations. The lines can blur in practice more than they do in theory. Broadly speaking, the main “types” are evaluative, facilitative, and transformative. Transformative is the least well-known of them. A fourth, narrative

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00:27:17

Phyllis Weiss Haserot, trailblazer and author, on...

Crafting Solutions to Conflict ·

2025/08/21

Phyllis Weiss Haserot joins me today. Phyllis has been curious about cross-generational communication for decades. She built on her natural ability with education and experience. We talk about the danger of making assumptions, the value in asking good questions, and the importance of continuing conversations. You can reach her by email here: pwhasarot@pdcounsel.com, find her on LinkedIn here: https://www.linkedin.com/in/pwhaserot/.Her website, https://youcantgoogleit.com/ , contains tips and

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00:04:13

And then you get ready to pivot

Crafting Solutions to Conflict ·

2025/08/14

Last time, I talked about the virtue of making a plan. The situation isn’t good. Bad conflict is brewing. You have decided that it’s time for a chat.You want this chat to be productive. So how do you set up for success? One way to work through the set-up is to break it down. Why? Who? When? How? Where? What? Excellent. You have made a plan. A good one. Oops. As plans do, this one is about to fall apart. Something – or a few things – have changed. Now what? You can use the same approach

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00:04:27

First you make a plan

Crafting Solutions to Conflict ·

2025/08/07

Let’s imagine for a moment that you have decided that it’s time for a conversation, chat, or discussion.One way to work through the set-up is to break it down. Why? Who? When? How? Where? What? Giving careful thought to the planning process gives a boost to the probability of success. Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work

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00:04:23

Conversations, chats, discussions…

Crafting Solutions to Conflict ·

2025/07/31

We send a message by the language we use. In my work, some people don’t want to engage in mediation because they feel the connotation is too negative. But they are comfortable with the idea that I would be that trained, impartial third person who helps them navigate their way to a resolution. If that language works for them, it’s fine by me.In informal settings, without a third party, what do you say when you want to broach a topic that might be challenging? Can we chat? Are you open to a

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00:29:06

Chuck Wisner on The Art of Conscious Conversations

Crafting Solutions to Conflict ·

2025/07/24

Chuck Wisner joins me to talk about his book, The Art of Conscious Conversations: Transforming how we talk, listen, and interact. We discuss four conversations that help us become conscious of our internal and external dialogue. And how four essential questions can expose our hidden – and often harmful – internal thoughts, assumptions, and judgments. You can learn more about Chuck and his work here: https://www.chuckwisner.com/ . You can find him on LinkedIn here:

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