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PODCAST

Receivables Podcast | Discussions About Debt Collection

Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections.Whether you"re an agency executive, creditor, vendor, or professional looking to stay ahead of industry trends, Receivables Podcast delivers practical takeaways in an

business management

All Episodes

29:50

How to Build a Future-Proof Compliance Management...

Receivables Podcast | Discussions About Debt Collection ·

2025/06/05

In this episode of Receivables Podcast, we speak with Irene Hoheusle, President of ARM Compliance Business Solutions, about what it really takes to build a future-proof compliance management system for your collection agency. With regulatory oversight increasing and consumer protections evolving, debt collection compliance is more important than ever. Irene offers expert insights on how to minimize legal risk in debt collection, conduct actionable risk assessments in the ARM industry, and pre...

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26:25

Court Costs vs. Collection Rates | Mastering the...

Receivables Podcast | Discussions About Debt Collection ·

2025/05/29

Court costs vs. collection rates—what’s the real ROI of litigating delinquent accounts? In this episode of Receivables Podcast, host Adam Parks sits down with Neil Mastellone of Velo Law to explore litigation cost modeling in debt buying. This expert conversation unpacks how debt buyers and law firms can build stronger partnerships, fund lawsuits strategically, and make smarter legal decisions through data. Neil shares two decades of hands-on experience, offering actionable advice on how to ...

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39:23

AI Contract Analysis in Debt Collection | How Legal...

Receivables Podcast | Discussions About Debt Collection ·

2025/05/22

AI contract analysis in collections is no longer optional—it's essential. In this episode of Receivables Podcast, host Adam Parks speaks with Eric Nevels, Senior Director of Operational Support, about how in-house legal teams and compliance professionals are leveraging artificial intelligence to streamline contract workflows, manage risk, and improve accuracy. You’ll hear how exception reporting in AI contract review catches risk before it becomes liability, how legal AI use cases are reshapi...

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29:57

Overcoming the Yelp Effect | Building Digital Trust...

Receivables Podcast | Discussions About Debt Collection ·

2025/05/15

Online reviews can make or break a collection agency’s reputation. In this episode of Receivables Podcast, Adam Parks interviews Chris Murphy from DebtLink to explore how debt collection companies can start building digital trust in debt collection using innovative tools and strategies. Chris shares the inside story of the "Yelp Effect"—the damage caused by negative B2C reviews on B2B buying decisions—and how DebtLink's debt collection directory platform solves the industry's digital discover...

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22:51

How to Prepare for ACA Washington Insights 2025 as a...

Receivables Podcast | Discussions About Debt Collection ·

2025/05/07

Go behind the scenes of ACA International’s Washington Insights 2025 in this powerful episode of Receivables Podcast. Join Tim Haag and Jennifer Whipple as they break down how to prepare for ACA Washington Insights 2025 as a debt collection professional and explain what debt collectors can expect at this unique event in Washington, DC. Learn how to build strong relationships with lawmakers, craft your message for Capitol Hill, and represent your company with confidence. Whether you're a first...

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37:21

From Data to Dollars: How to Operationalize AI in...

Receivables Podcast | Discussions About Debt Collection ·

2025/04/30

Discover how to operationalize AI in collections with expert insights from Shantanu Gangal, CEO of Prodigal. In this episode, we explore how virtual agents improve collections ROI, the role of generative AI voice solutions in modern debt recovery, and strategies to stay compliant while boosting efficiency. Perfect for debt collection companies ready to embrace AI-driven transformation. Subscribe and leave a review to stay updated on fintech trends and actionable strategies! 🔗 Links 📌

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35:16

Think Buying Licenses Is Easy? The Reality of Debt...

Receivables Podcast | Discussions About Debt Collection ·

2025/04/23

Think buying a company gives you automatic debt collection licenses? 🚨Think again. In this episode of the Receivables Podcast, host Adam Parks sits down with Christy Barger and Joel Blackburn from Cornerstone Licensing to break down why buying a company for licenses isn’t a shortcut in debt collection. Learn actionable debt buyer licensing strategies and uncover how debt collection entity conversion impacts can lead to unexpected compliance challenges. Whether you're planning an acquisition

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38:24

Building AI Confidence in Debt Collections | Mike...

Receivables Podcast | Discussions About Debt Collection ·

2025/04/16

What every executive needs to know before investing in AI for collections. In this expert-led episode, Mike Walsh of EXL breaks down the biggest AI pitfalls in debt collection and reveals actionable strategies to build trust in the tools driving next-gen recovery. Learn how to separate marketing hype from genuine innovation, evaluate vendor transparency, and deploy smart agent assist tools effectively. This episode is a must-listen for leaders navigating debt collection technology trends and ...

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40:21

The Hidden ROI of Women’s Leadership Events in...

Receivables Podcast | Discussions About Debt Collection ·

2025/04/10

Join Adam Parks on the Receivables Podcast for an inspiring conversation with Stephanie Eidelman, founder of Women in Consumer Finance. Learn how this unique leadership event has helped one in four attendees get promoted, one in five close new business, and over half take on leadership roles outside their comfort zone. Discover proven strategies for how to retain top talent in collections while generating real ROI from leadership development. Subscribe now and leave a review to support profe...

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26:12

Are Your Emails Getting Through? | Data Hygiene in...

Receivables Podcast | Discussions About Debt Collection ·

2025/04/03

Join host Adam Parks on the Receivables Podcast as he welcomes Justin Kalman and Evan Roth from IDI Data for a deep dive into how data hygiene in digital collections can make or break your outreach performance. In this episode, you’ll learn: • How to prioritize and validate consumer email addresses • Best practices for protecting your domain reputation • How clean data drives compliance and engagement • Practical tips for combining email and text outreach without risking blacklists 💡

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35:17

Accountability in Action | Jeremiah Wheeler on Debt...

Receivables Podcast | Discussions About Debt Collection ·

2025/03/27

Join Adam Parks on the Receivables Podcast for a powerful conversation with Jeremiah Wheeler, executive at DRN Data and leadership expert in the recovery industry. Discover how accountability in debt collection leadership fuels team growth, prevents burnout, and drives results. Learn why trust and empowerment are vital for modern collections firms. 📌Visit: ReceivablesPodcast.com 🔗Connect: Jeremiah Wheeler on LinkedIn ⭐Subscribe and leave a review to support the show!

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22:43

Optimizing Debt Collection Through Analytics | NCA...

Receivables Podcast | Discussions About Debt Collection ·

2025/03/20

Join Adam Parks as he explores Optimizing Debt Collection Through Analytics with Jack Mahoney, Director of Analytics at National Credit Adjusters. Jack shares valuable insights from over three decades of industry experience, detailing how predictive modeling, real-time analytics, and data-driven collection strategies can significantly enhance performance, compliance, and profitability for fintech and lending professionals. 🔑 What You'll Learn Actionable steps to implement predictive modeling

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8:07

Teaching Financial Responsibility | How Debt...

Receivables Podcast | Discussions About Debt Collection ·

2025/03/17

Join Adam Parks on the Receivables Podcast for an insightful conversation with Courtney Reynaud, President of Creditors Bureau. Discover how the CAC Scholarship Program is empowering students with financial education, helping young adults prevent debt and make informed credit decisions before entering college. 💡 In this episode, you’ll learn: ✔ The most common financial mistakes young adults make – and how to prevent them ✔ Why credit education is key to breaking the debt cycle &n...

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23:44

Cybersecurity & Risk Forum | Why Every Debt...

Receivables Podcast | Discussions About Debt Collection ·

2025/03/13

🔐Cyber threats are evolving—how prepared is your collection agency? In this critical episode of Receivables Podcast, Tim Collins & Jennifer Whipple uncover the latest cybersecurity risks, how AI is driving fraud in collections, and why social engineering attacks are the biggest threat to agencies today. 🚨Key takeaways: ✔️How AI-powered fraud & phishing attacks are targeting collection firms ✔️The real cost of a data breach & how cyber insurance protects you ✔️Actionable incident

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25:54

Leadership Transition Secrets | Succession Planning...

Receivables Podcast | Discussions About Debt Collection ·

2025/03/12

🚀 Preparing Your Business for Life Changes is critical for firm stability and growth. In this episode, Adam Parks interviews Randy Slovin from Slovin & Council to share expert insights and real-life experiences on business succession planning for debt collection firms. Discover how to smoothly transition leadership roles, balance professional obligations with personal life milestones, and ensure a lasting legacy for your firm. 🌐 Episode Webpage:

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35:21

From Collector to Leader | How to Elevate Your Career...

Receivables Podcast | Discussions About Debt Collection ·

2025/03/06

Join Adam Parks on the Receivables Podcast for an exclusive discussion with Debra Ciskey, a leading compliance expert in debt collection. Discover the key professional development skills that help collectors transition into leadership roles and stand out in the receivables industry. 🔹In This Episode, You’ll Learn: ✔️Why business writing & communication are critical for career growth ✔️How to use compliance expertise to move into leadership roles ✔️The impact of emotional intelligence in

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12:49

How the NCBA Executive Experience 2025 Elevates...

Receivables Podcast | Discussions About Debt Collection ·

2025/02/27

On this episode of the Receivables Podcast, Adam Parks interviews Sarena Gaylor of the National Creditors Bar Association (NCBA) about the upcoming NCBA Executive Experience 2025. Gain exclusive insights into the event’s CLE credits, innovative roundtable discussions, and networking opportunities tailored for creditor's rights attorneys. Learn best practices in legal debt collection and discover how Napa Valley creates the perfect setting for professional growth. Subscribe and leave a review ...

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29:28

Revolutionizing Debt Collection | The Power of...

Receivables Podcast | Discussions About Debt Collection ·

2025/02/20

"Join Adam Parks on the Receivables Podcast for an engaging conversation with Mark Reinhard, CEO of Concepts2Code. This episode dives into the transformative power of self-service tools, email campaigns, and analytics in modern debt collection. Learn actionable strategies for improving consumer engagement, achieving compliance, and leveraging mobile-first technologies. Subscribe and leave a review to share your feedback!" Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

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26:41

RMAI Membership Unlocked | How Debt Buyers Can...

Receivables Podcast | Discussions About Debt Collection ·

2025/02/13

Maximize Your RMAI Membership | Expert Strategies for Debt Buyers Join Adam Parks on Receivables Podcast as he sits down with Andrew Roskam (AcctCorp International Inc.) to explore: ✔️ How debt buyers can actively participate in RMAI and gain industry influence. ✔️ The latest RMAI compliance updates and how they impact receivables professionals. ✔️ Strategies to build meaningful relationships within the debt-buying industry. ✔️ How to leverage committees and networking opportunities for long...

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28:53

Global BPO Services in Debt Collection | Trends,...

Receivables Podcast | Discussions About Debt Collection ·

2025/02/10

Join Adam Parks on the Receivables Podcast for an expert conversation with Hans Zachnar, Chief Technology & Innovation Officer at Nutun. In this episode, they dive into how BPO services in debt collection are revolutionizing the industry through AI-driven analytics, process optimization, and global outsourcing strategies. Learn how compliance, automation, and omnichannel strategies are shaping the future of debt recovery. Subscribe now and leave a review to stay informed on the latest ind...

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151 results

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