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PODCAST

Receivables Podcast | Discussions About Debt Collection

Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections.Whether you"re an agency executive, creditor, vendor, or professional looking to stay ahead of industry trends, Receivables Podcast delivers practical takeaways in an

business management

All Episodes

14:40

From Compliance to Coding: How ACA Fall Forum 2025...

Receivables Podcast | Discussions About Debt Collection ·

2025/09/30

ACA Fall Forum 2025 is shifting from theory to practice. In this episode of the Receivables Podcast, host Adam Parks is joined by Tim Collins, the SVP, Chief Risk & Compliance Officer at Pay Ready, to explore why this year’s event is unlike any other. ACA Fall Forum will feature a hands-on automation workshop and DIY coding in receivables—giving creditors and agencies the opportunity to bring their laptops, build live automations, and walk away with compliance strategies and tools they ...

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30:08

Should Medical Debt Be Removed from Credit Reports?...

Receivables Podcast | Discussions About Debt Collection ·

2025/09/25

Should medical debt credit reporting be removed or does it remain essential for lenders? In this episode, host Adam Parks sits down with Dan Smith, President & CEO of the Consumer Data Industry Association (CDIA), to unpack the history of the Fair Credit Reporting Act compliance rules, the controversial CFPB medical debt rule, and why credit reporting preemption matters. We also dive into the predictive value of medical debt, voluntary industry reforms that already removed 70% of debt fr...

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33:15

Why Accurate Credit Reporting Is Essential for...

Receivables Podcast | Discussions About Debt Collection ·

2025/09/23

Why is the importance of accurate credit reporting more critical than ever? In this episode of Receivables Podcast, I sit down with Dan Smith, CEO of the Consumer Data Industry Association (CDIA), to dig into how removing data from credit reports can distort scores and the unintended consequences of credit reporting regulation. We talk about why complete, trustworthy data drives lending confidence and what financial services professionals should be watching in today’s shifting credit landscap...

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37:12

Blockchain, Bots, and Digital Payments | The Future...

Receivables Podcast | Discussions About Debt Collection ·

2025/09/18

Can AI really transform the future of debt collection? In this episode, host Adam Parks sits down with Rob Grafrath of Grafrath Consulting to explore how AI, digital payments in collections, and compliance automation strategies are reshaping the industry. From consumer communication trends to debt collection technology adoption, Rob brings a futurist’s lens to practical challenges debt buyers and agencies face today. Tune in for a forward-looking conversation that blends sci-fi imaginat...

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26:26

Debt Selling 101 for Creditors | How to Prepare...

Receivables Podcast | Discussions About Debt Collection ·

2025/09/11

Is your debt sales strategy ready for today’s rising charge-offs? In this episode, host Adam Parks sits down with Mellisa Massey of National Credit Adjusters to unpack Debt Selling 101. The discussion varies from preparing portfolios and ensuring compliance to leveraging forward flow agreements for predictable liquidity. They also dive into selecting debt buyer partners and why alignment matters in every creditor recovery process. Tune in to learn how to avoid risky outlier bids, protect you...

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71:50

Future of Voice AI in the Collections Industry |...

Receivables Podcast | Discussions About Debt Collection ·

2025/09/04

Is the future of AI in the collections industry moving faster than most agencies are ready for? In this episode, Adam Parks sits down with Vrinda Gupta, CEO of Sequin, to break down the real opportunities and compliance risks behind AI voice agents. Together, they cover best practices for AI vendor evaluation, how to minimize AI hallucinations in compliance, and what every debt buyer and agency needs to know about U.S. financial services regulations and AI. If you want practical insights on ...

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28:47

Building Defensible Compliance with Expert Witness...

Receivables Podcast | Discussions About Debt Collection ·

2025/08/28

What does it take to stand in court as an expert witness on debt collection topics? In this episode, Adam Park sits down with Mark Cavin of Collection Intelligence, who has nearly five decades of experience shaping compliance and litigation outcomes in receivables. Together, they break down how expert witnesses simplify complex compliance issues for judges and juries, why litigation strategy in receivables demands defensible compliance management systems, and how consumer transparency a...

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26:48

Why Leadership Transition Is Critical for Law Firm...

Receivables Podcast | Discussions About Debt Collection ·

2025/08/21

Why do so many firms struggle with law firm leadership transition strategies? In this episode, I sit down with Brad Council of Slovin & Council, Co. to talk about what it really takes to move from attorney to leader, while mentoring the next generation of attorneys along the way. We cover the challenge of balancing law practice and business strategy, the importance of building people instead of just cases, and how AI workflow automation in receivables is reshaping the way law firms ...

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23:40

Leveraging Diversification for Economies of Scope in...

Receivables Podcast | Discussions About Debt Collection ·

2025/08/14

Looking for a proven diversification strategy for your collection agency? In this episode, Adam Parks sits down with Larry Costa of Capital Management Services to unpack how agencies can move beyond third-party collections into first-party services, seasonal call center work, and digital-driven growth. The conversation covers practical ways to create stable recurring revenue in receivables, optimize your inbound outbound campaign call center, and keep compliance at the forefront. Whether yo...

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17:19

Debt Collection Law Firms | Maximizing Value at NCBA...

Receivables Podcast | Discussions About Debt Collection ·

2025/08/12

Vendor partnerships, law firm efficiency, and secured asset recovery—are you ready for the NCBA Connect Conference 2025? In this episode, I sit down with Tom Canary, incoming president of the National Creditors Bar Association (NCBA), to unpack strategies for secured asset recovery, networking with national credit grantors, and operational best practices every multi-state collections law firm should know. We cover how to simplify secured property recovery, leverage vendor relationships, and ...

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25:23

Credit Issuer Compliance Tools You Should Be Using in...

Receivables Podcast | Discussions About Debt Collection ·

2025/08/07

What’s holding back your oversight strategy—bad tools or unstructured data? In this episode, I’m joined by David Pauken, CEO of Convoke, to unpack how structured data for collections is transforming compliance workflows for credit issuers. We talk about cloud-based media sharing, scalable recovery operations, and why your next audit might depend on your tech stack. If you want to modernize your approach and stop guessing at oversight—this one’s for you. Listen now and level up your strategy...

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35:51

How Women in Consumer Finance Is Redefining Industry...

Receivables Podcast | Discussions About Debt Collection ·

2025/07/31

How does inclusive networking actually work in collections? In this episode, Katalina Dawson sat down with Stephanie Eidelman and Lisa Rozzelle of Women in Consumer Finance to talk about how structured and detailed organization of networking events is driving career growth for women in the consumer finance industry. From allyship to team dynamics and first-timer support, these events are reshaping what professional development for women really looks like. Practical, powerful, and unlike...

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13:48

Participate in the 2025 TransUnion Debt Collection...

Receivables Podcast | Discussions About Debt Collection ·

2025/07/29

What’s really driving the shift in debt recovery strategy for 2025? In this episode, Adam Parks sits down with Manny Plasencia from TransUnion to talk about the results from 2024, encourage people to participate in the 2025 TransUnion Industry survey, and why it’s a game-changer for the collections space. They talk about the surge in AI use, smarter compliance strategies, and how consumer financial behavior is forcing agencies to adapt fast. Whether you're a debt buyer, creditor, or agency e...

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27:27

How to Select the Right AI Vendor for Receivables...

Receivables Podcast | Discussions About Debt Collection ·

2025/07/24

How do you choose the right AI vendor for your collections strategy—without getting burned? In this episode, I sit down with Scott Hamilton of ARM Tech Advisors to unpack the real-world strategies behind evaluating virtual agents for collections. From RFP blind spots to vendor security pitfalls, we talked about what’s driving the debt collection technology roadmap—and what to avoid. If you’re scaling AI in collections or evaluating new tools, this one’s for you. 👉 Hit play, subscribe, and

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29:52

Improving Legal Collections With Smarter Data...

Receivables Podcast | Discussions About Debt Collection ·

2025/07/17

Ever wonder how top firms actually use data to improve collections? In this episode, I talk with Chuck Pona from Weltman Weinberg & Reis about real-world law firm data utilization strategies that drive better results. We dig into staffing solutions, vendor champion challenger testing, and why knowing your data beats guesswork every time. Tune in to rethink your approach and gain practical insights you can use today. Listen now and subscribe for more actionable episodes. 🔗 Links Podcast

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33:49

Digital Collections Transformation with Gordon Beck |...

Receivables Podcast | Discussions About Debt Collection ·

2025/07/10

Is digital collections transformation changing your agency’s future? Gordon Beck from Valor Intelligent Processing shares how frictionless payment solutions, AI agents, and customer retention strategies are reshaping debt collection success. Learn practical digital-first tactics to reduce costs, build trust, and recover more today. Listen now and subscribe for more at ReceivablesPodcast.com. Podcast Website: https://receivablespodcast.com/videos/digital-collections-transformation-gordon-be...

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38:54

Optimizing the Debt Recovery Funnel: E-Commerce...

Receivables Podcast | Discussions About Debt Collection ·

2025/06/26

In this episode of Receivables Podcast, host Adam Parks welcomes Kristyn Leffler, VP of Strategy, Integration & Analytics at Resurgent Capital Services, for a deep dive into digital debt collection strategies that align with today’s consumer expectations. From brand awareness to the final payment click, Kristyn explores how debt buyers and collectors can transform their approach by learning from e-commerce giants. Expect to gain tactical insight on optimizing the debt recovery funnel, bui...

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23:09

RMAI Executive Summit 2025 | Mike Becker on...

Receivables Podcast | Discussions About Debt Collection ·

2025/06/23

Join Adam Parks in this special episode of the Receivables Podcast as he welcomes Mike Becker, Executive Director of the Receivables Management Association International (RMAI). Together, they explore why the RMAI Executive Summit 2025 is the premier event for debt buyers, collection leaders, and compliance professionals. In this insightful conversation, Mike unpacks the summit’s educational tracks—from AI in collections and consent management to succession planning and market forecasting. Yo...

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18:32

Why the ACA International Conference Is a Must-Attend...

Receivables Podcast | Discussions About Debt Collection ·

2025/06/19

This episode dives deep into why the ACA International Conference is more than just a gathering—it’s where the future of the ARM industry is shaped. Join host Adam Parks as he speaks with Tim Haag and Jennifer Whipple, President and President-Elect of ACA International, about what makes this event critical for professionals in debt collection. They discuss the value of networking in ARM, leadership development, and strategic preparation for conference success. If you're looking to elevate you...

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29:12

The Smart Creditor’s Guide to Choosing the Right...

Receivables Podcast | Discussions About Debt Collection ·

2025/06/11

Struggling with debt collection agency placement? You’re not alone. In this episode of the Receivables Podcast, industry leader Bob Picone from Connect1 joins Adam Parks to break down the key considerations for how to choose a collection agency. Learn what it means to vet vendors properly, manage risk proactively, and strategically segment portfolios for higher liquidation rates. Whether you're placing credit card accounts, auto deficiencies, or medical debt, Connect1's compliance-first appr...

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151 results

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