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PODCAST

Receivables Podcast | Discussions About Debt Collection

Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections.Whether you"re an agency executive, creditor, vendor, or professional looking to stay ahead of industry trends, Receivables Podcast delivers practical takeaways in an

business management

All Episodes

38:14

Workflow Engineering for Collections at Scale |...

Receivables Podcast | Discussions About Debt Collection ·

2025/12/23

Workflow engineering for collections isn’t about adding another tool: it’s about designing how decisions actually happen at scale. In this episode, host Adam Parks sits down with Ranjan Dharmaraja of Quantrax Corporation to unpack why collection operations are an engineering problem and how machine driven decision making in collections replaces inconsistency with logic. They talk about embedded intelligence in collection platforms, turning data signals into action, and why automated next st...

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30:20

Bridging Sales and Client Services in Collections |...

Receivables Podcast | Discussions About Debt Collection ·

2025/12/16

Sales and client services alignment often breaks down after the contract is signed—and that’s where client trust is won or lost. In this episode, Adam Parks sits down with Jon Siegel of Slovin & Council, Co., LPA to unpack why the sales-to-client-services handoff is the most fragile moment in collections. Together, they talk candidly about managing post-sale client experience and expectations, involving operations earlier, and how sales operations collaboration reduces friction, escalati...

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40:42

Preparing for Security Threats: What Collection...

Receivables Podcast | Discussions About Debt Collection ·

2025/12/11

How prepared is your agency for preparing for security threats? In this episode, Adam Parks sits down with TransUnion’s Eder Ribeiro to unpack why cyber risk is often underestimated and what the first 72 hours of an incident really look like. Together, they dig into cybersecurity readiness for collection agencies, data governance, social engineering threats, and practical steps small teams can take to strengthen incident response planning. Tune in and level up your operational resilience. ...

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27:31

How to Operationalize Collection Tech for Better...

Receivables Podcast | Discussions About Debt Collection ·

2025/11/25

Are you working on operationalizing collection technology or planning a system conversion? In this episode, Bob Burnside sits down with Adam Parks to break down what actually drives successful implementations. Bob shares lessons from 35+ years in collections, ranging from building legal and pre-legal departments to managing IT security, PCI, and ISO certification. He explains why teams resist change, how to earn buy-in, and why new systems fail when agencies try to rebuild old workflows...

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33:04

ACA State Guide Compliance Explained ft. Sara Disher...

Receivables Podcast | Discussions About Debt Collection ·

2025/11/18

Struggling to keep up with ACA State Guide compliance? In this episode, Adam Parks talks with Sara Disher Ratliff, the Compliance Officer of Meridian Financial Services, who manages thousands of disputes a year, multistate licensing, bonds, litigation prep, audits, and every regulatory update that hits the industry. Sara breaks down how ACA’s State Guide transformed their process, from giant paper binders to fast, searchable digital tools that cut research time from days to minutes. She wal...

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23:40

ACA Tools Every Compliance Leader Should Be Using |...

Receivables Podcast | Discussions About Debt Collection ·

2025/11/11

How can collection agencies stay current on compliance changes without breaking their workflow or budget? In this episode, host Adam Parks sits down with Pam Kirchner, CEO of BCA Financial Services, to talk about how her team uses the ACA State Guide to stay ahead of constant regulatory updates. Pam explains how the guide evolved from a set of static PDFs into a powerful, searchable compliance platform used by every department in her organization. Together, they discuss how the ACA State Gu...

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29:17

Leadership Lessons from Jeremiah Wheeler's book: The...

Receivables Podcast | Discussions About Debt Collection ·

2025/11/06

In this powerful episode of the Receivables Podcast, host Adam Parks welcomes Jeremiah Wheeler, President at DRN Data and author of The Unlikely Executive. Together, they explore how personal recovery, accountability, and resilience can redefine what leadership means in today’s receivables industry. Jeremiah’s book, The Unlikely Executive, offers a deeply honest look at his own journey from struggle to success. It is a story that resonates with professionals who face high-pressure environmen...

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31:29

How Ethical Artificial Intelligence Is Changing...

Receivables Podcast | Discussions About Debt Collection ·

2025/11/04

Can ethical artificial intelligence make collections more compliant and more human? In this episode, Adam Parks sits down with Porter Heath Morgan, Partner at Martin Golden Lyons Watts Morgan and author of the forthcoming book The Memory Project, to explore how AI governance and compliance in collections are shaping the future of receivables management. Drawing from his book’s themes on AI, consciousness, and the evolution of human memory, Heath connects the philosophical with the practical...

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15:54

How Debt Collection Agencies Benefit From ACA...

Receivables Podcast | Discussions About Debt Collection ·

2025/10/30

How can collaboration and professional networking reshape the future of collections? In this episode, host Katalina Dawson sits down with Alison Atkinson and Amelia Anderson from Williams & Fudge, Inc. to talk about how the ACA Visionaries Conference is redefining connection and leadership across the receivables industry. From AI in collections to technology adoption and authentic collaboration, this conversation is about how agencies can adapt, learn, and lead in a changing environment...

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28:43

How AI and Data Are Transforming Valuations in...

Receivables Podcast | Discussions About Debt Collection ·

2025/10/28

What’s fueling the M&A boom in the collections industry? In this episode, Adam Parks sits down with Michael Lamm, Co-Founder and Managing Partner of Corporate Advisory Solutions, to unpack how mergers and acquisitions in collections are shaping the next wave of growth. From AI’s impact on valuation to investor momentum in debt buying, healthcare collections, and student loan recovery, Adam and Michael break down what agencies need to do now to stay ahead of the curve. This conversation...

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31:09

Turning Compliance into a Competitive Advantage with...

Receivables Podcast | Discussions About Debt Collection ·

2025/10/23

What happens when AI adoption in collections meets the realities of compliance, leadership, and human change? In this episode, Adam Parks sits down with Sara Woggerman, Owner & President of ARM Compliance Business Solutions, to unpack how agencies and debt buyers can embrace AI-driven compliance automation without losing the human touch that defines effective collections. Sara shares her practical roadmap for leading teams through technology change — from easing employee fears and crea...

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37:14

Why Compliance Still Drives Digital Collections...

Receivables Podcast | Discussions About Debt Collection ·

2025/10/16

How does a digital collections strategy evolve when compliance leads the way? In this episode, Adam Parks sits down with John McNamara, Chief Growth Officer at Avtal and former CFPB executive, to unpack how the receivables industry can embrace collections tech and AI without sacrificing regulatory trust. From omnichannel consumer outreach to balancing compliance and innovation, this conversation reveals how forward-thinking agencies are operationalizing AI in collections and transformi...

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32:26

Unlocking Actionable Intelligence in Receivables with...

Receivables Podcast | Discussions About Debt Collection ·

2025/10/09

How can actionable intelligence in receivables give collection agencies and debt buyers a real performance edge? In this episode, Adam Parks talks with Dane Mauldin, President of RNN Group, Inc., about how data transformation in collections is driving faster recovery cycles, better portfolio monitoring, and innovation in post-judgment recovery. Learn how to connect operational efficiency with smart data—and why intelligence is defining the next generation of receivables strategy. Tune in to...

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37:20

Why Artificial Intelligence in Debt Collection Is No...

Receivables Podcast | Discussions About Debt Collection ·

2025/10/02

Why is artificial intelligence in debt collection no longer optional? In this episode, host Adam Parks sits down with Anna Burke of Equabli to unpack six practical AI use cases for collections that go far beyond the hype. From predictive analytics in receivables to digital self-service collections and the evolving role of voice AI in collections, they cover what’s working today, what still needs time, and how agencies, debt buyers, and creditors can use AI with purpose. Tune in to hear where...

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14:40

From Compliance to Coding: How ACA Fall Forum 2025...

Receivables Podcast | Discussions About Debt Collection ·

2025/09/30

ACA Fall Forum 2025 is shifting from theory to practice. In this episode of the Receivables Podcast, host Adam Parks is joined by Tim Collins, the SVP, Chief Risk & Compliance Officer at Pay Ready, to explore why this year’s event is unlike any other. ACA Fall Forum will feature a hands-on automation workshop and DIY coding in receivables—giving creditors and agencies the opportunity to bring their laptops, build live automations, and walk away with compliance strategies and tools they ...

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30:08

Should Medical Debt Be Removed from Credit Reports?...

Receivables Podcast | Discussions About Debt Collection ·

2025/09/25

Should medical debt credit reporting be removed or does it remain essential for lenders? In this episode, host Adam Parks sits down with Dan Smith, President & CEO of the Consumer Data Industry Association (CDIA), to unpack the history of the Fair Credit Reporting Act compliance rules, the controversial CFPB medical debt rule, and why credit reporting preemption matters. We also dive into the predictive value of medical debt, voluntary industry reforms that already removed 70% of debt fr...

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33:15

Why Accurate Credit Reporting Is Essential for...

Receivables Podcast | Discussions About Debt Collection ·

2025/09/23

Why is the importance of accurate credit reporting more critical than ever? In this episode of Receivables Podcast, I sit down with Dan Smith, CEO of the Consumer Data Industry Association (CDIA), to dig into how removing data from credit reports can distort scores and the unintended consequences of credit reporting regulation. We talk about why complete, trustworthy data drives lending confidence and what financial services professionals should be watching in today’s shifting credit landscap...

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37:12

Blockchain, Bots, and Digital Payments | The Future...

Receivables Podcast | Discussions About Debt Collection ·

2025/09/18

Can AI really transform the future of debt collection? In this episode, host Adam Parks sits down with Rob Grafrath of Grafrath Consulting to explore how AI, digital payments in collections, and compliance automation strategies are reshaping the industry. From consumer communication trends to debt collection technology adoption, Rob brings a futurist’s lens to practical challenges debt buyers and agencies face today. Tune in for a forward-looking conversation that blends sci-fi imaginat...

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26:26

Debt Selling 101 for Creditors | How to Prepare...

Receivables Podcast | Discussions About Debt Collection ·

2025/09/11

Is your debt sales strategy ready for today’s rising charge-offs? In this episode, host Adam Parks sits down with Mellisa Massey of National Credit Adjusters to unpack Debt Selling 101. The discussion varies from preparing portfolios and ensuring compliance to leveraging forward flow agreements for predictable liquidity. They also dive into selecting debt buyer partners and why alignment matters in every creditor recovery process. Tune in to learn how to avoid risky outlier bids, protect you...

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71:50

Future of Voice AI in the Collections Industry |...

Receivables Podcast | Discussions About Debt Collection ·

2025/09/04

Is the future of AI in the collections industry moving faster than most agencies are ready for? In this episode, Adam Parks sits down with Vrinda Gupta, CEO of Sequin, to break down the real opportunities and compliance risks behind AI voice agents. Together, they cover best practices for AI vendor evaluation, how to minimize AI hallucinations in compliance, and what every debt buyer and agency needs to know about U.S. financial services regulations and AI. If you want practical insights on ...

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165 results

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