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PODCAST

Receivables Podcast | Discussions About Debt Collection

Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections.Whether you"re an agency executive, creditor, vendor, or professional looking to stay ahead of industry trends, Receivables Podcast delivers practical takeaways in an

business management

All Episodes

29:04

How AI Context Orchestration Reduces Friction in...

Receivables Podcast | Discussions About Debt Collection ·

2026/02/09

How does AI context orchestration for collections actually work when every consumer interaction happens across different channels? In this episode, Adam Parks is joined by Anshul Shrivastava of Vodex.ai to unpack why most omnichannel strategies fall apart without shared context. Anshul explains how their DROS platform (Debt Resolution Operating System) brings voice, SMS, email, and chat into a single, context-aware operating model. The conversation explores reducing friction in consumer col...

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32:23

Modern Payment Rails for Collection Agencies |...

Receivables Podcast | Discussions About Debt Collection ·

2026/01/29

Are your payment rails in receivables management actually protecting your operation or quietly exposing risk? In this episode, host Adam Parks sits down with Chris Compton and Anthony Faldetta of Eliteserv Inc to unpack compliant payment processing in collections, processor risk classification, and why transparency and redundancy are no longer optional. They dig into how payment rails really work, where agencies get misled, and what leaders should evaluate now to protect cash flow, uptime, ...

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33:26

Future-Proofing Collections With AI Governance | Rob...

Receivables Podcast | Discussions About Debt Collection ·

2026/01/15

Are we actually talking about AI the right way in collections? In this episode, Adam Parks sits down with Rob Grafrath of CSS Impact to unpack artificial intelligence terminology in collections and why getting the language wrong leads to real operational and compliance risk. They dig into ai governance in receivables operations, the difference between large language models vs deterministic systems, and what it really takes to integrate ai into collection management systems responsibly. This...

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58:32

Why AI Voice Is Reshaping Collections Operations |...

Receivables Podcast | Discussions About Debt Collection ·

2026/01/13

What does conversational AI deployment in collections actually look like in production? In this episode, Adam Parks sits down with Aman Mender and Adrian Ferrante-Bannera of Corafone to break down how AI voice is being used as a payment channel while maintaining real compliance guardrails. Together they dig into scaling collections without adding headcount, moving from inbound to outbound AI collections strategy, and why after-hours automation and multilingual AI voice are changing operatio...

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30:10

Operationalizing Compliance Under RMAI Certification...

Receivables Podcast | Discussions About Debt Collection ·

2026/01/08

RMAI certification audit readiness has moved from best practice to business requirement. In this episode, Adam Parks sits down with Sara Woggerman of ARM Compliance Business Solutions to unpack the latest RMAI certification update, including changes to RMAI certification standards, audit evidence expectations, and data security governance in collections. They dig into where agencies get stuck, how to operationalize compliance standards, and what auditors are testing at the transaction level...

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29:08

Best Practices for Legal Collections Management at...

Receivables Podcast | Discussions About Debt Collection ·

2026/01/07

Is your litigation driven servicing model built for scale or holding you back? In this episode of the Receivables Podcast, Adam Parks sits down with Gregory Straub of Pollack & Rosen to break down how modern legal collections solutions are evolving. Together, they discuss integrating litigation and digital collections, operating as a master servicer, and applying best practices for legal collections management at scale. If you’re a debt buyer, creditor, or law firm leader navigating com...

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23:08

What a New Bill in Congress Means for Collection...

Receivables Podcast | Discussions About Debt Collection ·

2026/01/06

What happens when a new bill in Congress aims to fix long-standing regulatory conflicts for collection attorneys? In this episode, Adam Parks sits down with Liz Terry and Michael Stillman of NCBA to unpack why lawmakers are revisiting how litigation versus debt collection requirements are regulated. They walk through the real compliance challenges law firms face today, what the proposed legislation is designed to clarify, and how NCBA’s regulatory advocacy role is shaping the conversation in...

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19:18

Law Student Exposure to Creditors’ Rights Law | NCBA...

Receivables Podcast | Discussions About Debt Collection ·

2025/12/30

How do we fix the creditors’ rights attorney pipeline before it becomes a crisis? In this episode, host Adam Parks sits down with Joy Jackson of Faber & Brand and David Weimer of Kramer & Frank to break down how law school outreach for collections law is changing attorney recruitment in regulated financial services. Together, they dig into law student exposure gaps, mentorship and talent development in collections law, and why the NCBA law school engagement program matters for the f...

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38:14

Workflow Engineering for Collections at Scale |...

Receivables Podcast | Discussions About Debt Collection ·

2025/12/23

Workflow engineering for collections isn’t about adding another tool: it’s about designing how decisions actually happen at scale. In this episode, host Adam Parks sits down with Ranjan Dharmaraja of Quantrax Corporation to unpack why collection operations are an engineering problem and how machine driven decision making in collections replaces inconsistency with logic. They talk about embedded intelligence in collection platforms, turning data signals into action, and why automated next st...

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30:20

Bridging Sales and Client Services in Collections |...

Receivables Podcast | Discussions About Debt Collection ·

2025/12/16

Sales and client services alignment often breaks down after the contract is signed—and that’s where client trust is won or lost. In this episode, Adam Parks sits down with Jon Siegel of Slovin & Council, Co., LPA to unpack why the sales-to-client-services handoff is the most fragile moment in collections. Together, they talk candidly about managing post-sale client experience and expectations, involving operations earlier, and how sales operations collaboration reduces friction, escalati...

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40:42

Preparing for Security Threats: What Collection...

Receivables Podcast | Discussions About Debt Collection ·

2025/12/11

How prepared is your agency for preparing for security threats? In this episode, Adam Parks sits down with TransUnion’s Eder Ribeiro to unpack why cyber risk is often underestimated and what the first 72 hours of an incident really look like. Together, they dig into cybersecurity readiness for collection agencies, data governance, social engineering threats, and practical steps small teams can take to strengthen incident response planning. Tune in and level up your operational resilience. ...

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27:31

How to Operationalize Collection Tech for Better...

Receivables Podcast | Discussions About Debt Collection ·

2025/11/25

Are you working on operationalizing collection technology or planning a system conversion? In this episode, Bob Burnside sits down with Adam Parks to break down what actually drives successful implementations. Bob shares lessons from 35+ years in collections, ranging from building legal and pre-legal departments to managing IT security, PCI, and ISO certification. He explains why teams resist change, how to earn buy-in, and why new systems fail when agencies try to rebuild old workflows...

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33:04

ACA State Guide Compliance Explained ft. Sara Disher...

Receivables Podcast | Discussions About Debt Collection ·

2025/11/18

Struggling to keep up with ACA State Guide compliance? In this episode, Adam Parks talks with Sara Disher Ratliff, the Compliance Officer of Meridian Financial Services, who manages thousands of disputes a year, multistate licensing, bonds, litigation prep, audits, and every regulatory update that hits the industry. Sara breaks down how ACA’s State Guide transformed their process, from giant paper binders to fast, searchable digital tools that cut research time from days to minutes. She wal...

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23:40

ACA Tools Every Compliance Leader Should Be Using |...

Receivables Podcast | Discussions About Debt Collection ·

2025/11/11

How can collection agencies stay current on compliance changes without breaking their workflow or budget? In this episode, host Adam Parks sits down with Pam Kirchner, CEO of BCA Financial Services, to talk about how her team uses the ACA State Guide to stay ahead of constant regulatory updates. Pam explains how the guide evolved from a set of static PDFs into a powerful, searchable compliance platform used by every department in her organization. Together, they discuss how the ACA State Gu...

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29:17

Leadership Lessons from Jeremiah Wheeler's book: The...

Receivables Podcast | Discussions About Debt Collection ·

2025/11/06

In this powerful episode of the Receivables Podcast, host Adam Parks welcomes Jeremiah Wheeler, President at DRN Data and author of The Unlikely Executive. Together, they explore how personal recovery, accountability, and resilience can redefine what leadership means in today’s receivables industry. Jeremiah’s book, The Unlikely Executive, offers a deeply honest look at his own journey from struggle to success. It is a story that resonates with professionals who face high-pressure environmen...

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31:29

How Ethical Artificial Intelligence Is Changing...

Receivables Podcast | Discussions About Debt Collection ·

2025/11/04

Can ethical artificial intelligence make collections more compliant and more human? In this episode, Adam Parks sits down with Porter Heath Morgan, Partner at Martin Golden Lyons Watts Morgan and author of the forthcoming book The Memory Project, to explore how AI governance and compliance in collections are shaping the future of receivables management. Drawing from his book’s themes on AI, consciousness, and the evolution of human memory, Heath connects the philosophical with the practical...

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15:54

How Debt Collection Agencies Benefit From ACA...

Receivables Podcast | Discussions About Debt Collection ·

2025/10/30

How can collaboration and professional networking reshape the future of collections? In this episode, host Katalina Dawson sits down with Alison Atkinson and Amelia Anderson from Williams & Fudge, Inc. to talk about how the ACA Visionaries Conference is redefining connection and leadership across the receivables industry. From AI in collections to technology adoption and authentic collaboration, this conversation is about how agencies can adapt, learn, and lead in a changing environment...

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28:43

How AI and Data Are Transforming Valuations in...

Receivables Podcast | Discussions About Debt Collection ·

2025/10/28

What’s fueling the M&A boom in the collections industry? In this episode, Adam Parks sits down with Michael Lamm, Co-Founder and Managing Partner of Corporate Advisory Solutions, to unpack how mergers and acquisitions in collections are shaping the next wave of growth. From AI’s impact on valuation to investor momentum in debt buying, healthcare collections, and student loan recovery, Adam and Michael break down what agencies need to do now to stay ahead of the curve. This conversation...

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31:09

Turning Compliance into a Competitive Advantage with...

Receivables Podcast | Discussions About Debt Collection ·

2025/10/23

What happens when AI adoption in collections meets the realities of compliance, leadership, and human change? In this episode, Adam Parks sits down with Sara Woggerman, Owner & President of ARM Compliance Business Solutions, to unpack how agencies and debt buyers can embrace AI-driven compliance automation without losing the human touch that defines effective collections. Sara shares her practical roadmap for leading teams through technology change — from easing employee fears and crea...

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37:14

Why Compliance Still Drives Digital Collections...

Receivables Podcast | Discussions About Debt Collection ·

2025/10/16

How does a digital collections strategy evolve when compliance leads the way? In this episode, Adam Parks sits down with John McNamara, Chief Growth Officer at Avtal and former CFPB executive, to unpack how the receivables industry can embrace collections tech and AI without sacrificing regulatory trust. From omnichannel consumer outreach to balancing compliance and innovation, this conversation reveals how forward-thinking agencies are operationalizing AI in collections and transformi...

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173 results

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