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PODCAST

Knowledgebase Ninjas

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

business management

All Episodes

17:28

Why Documentation Toolchains Should Match Contributor...

Knowledgebase Ninjas ·

2025/07/22

In this episode of the Knowledgebase Ninjas Podcast, Laura Novich, Lead Technical Writer at Salesforce, shares what truly makes a documentation toolchain effective. It's not just about the tools themselves, but how seamlessly they integrate into team workflows—and how confident contributors feel using them.Laura explains why features like content reuse, automation, and collaboration only add value when they align with the needs of different contributors—developers, product managers, support teams,

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15:11

Making Tech Docs Simpler for Non-Technical Users – A...

Knowledgebase Ninjas ·

2025/07/15

In this episode of the Knowledge Base Ninjas podcast, Daria Tombolelli from KNIME shares her perspective on how AI is enhancing—not replacing—the work of technical writers. She explains how tools like ChatGPT help simplify research and make complex topics more accessible. Daria also highlights a shift in documentation priorities, emphasizing content that is both user-friendly and optimized for AI, with a focus on clarity, structure, and accuracy. She advocates for hands-on learning, real-world use

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12:54

Customer-First Documentation in the Age of AI with...

Knowledgebase Ninjas ·

2025/07/01

In this episode of Knowledge Base Ninjas Podcast we have Kirsti Wall, the Technical Documentation Manager from Everi. She emphasizes how to make documentation scannable and organized, keeping the users in mind. She adds that effective design elements will direct the users in visual ways. Whereas simplification of content is called for, she also says about oversimplification and the focus on what truly sets the product apart in the documentation. She also discusses actual-world research using the

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11:32

The Manager’s Lens: Christie Gera, Appfire on Leading...

Knowledgebase Ninjas ·

2025/06/24

In this episode, Christie Gera, Manager of Technical Writing at Appfire, shares how her team of technical writers is navigating the fast-evolving landscape of AI in documentation. She breaks down exactly how they use AI - leveraging it for tasks like generating test data and simulating SME input using tools like Notebook LM - while strictly avoiding AI-generated content in official docs.Christie also talks about performance metrics that matter and their work is tied directly to product trial

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19:23

Why Documentation Deserves a Role in Business...

Knowledgebase Ninjas ·

2025/06/18

In this episode of Knowledge Base Ninjas podcast, we talk with Nikhar Sawhney, senior technical writer at Cisco and hear why documentation must come into focus as a wise business initiative. Having 16+ years of experience, Nikhar shares how the process of how excellent documentation can reveal the product potential, achieve better user satisfaction and facilitate product adoption. He emphasizes the role of cross-functional cooperation with engineering and product teams to create the content that

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9:33

Accessibility as a Core Writing Principle with Stacy...

Knowledgebase Ninjas ·

2025/06/10

In this episode of the Knowledge Base Ninjas podcast, we speak with Stacy Reed, Senior Technical Writer at Wavelo.Stacy focuses on creating accessible, user-friendly documentation for both internal developers and customers. With 28 years in related fields and three years in technical writing, Stacy has expanded Wavelo’s Dev Portal from a handful to over 100 endpoints. She’s also a key driver behind the Neurodiversity ERG at Tucows. Stacy emphasizes that accessibility is not an afterthought, it's

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9:18

How Consistency Builds Trust in Docs: A Talk with...

Knowledgebase Ninjas ·

2025/06/03

In this episode of the Knowledge Base Ninjas podcast, we speak with Kylee Thornton, Technical Writer at Blue White Industries.With less than a year of experience in the field, Kylee shares how she stepped into technical writing through an internship and quickly embraced the fast-paced challenges of the manufacturing industry. She talks about how important it is to stay consistent in your writing, from tone to structure, to build trust and clarity for the reader. Kylee also explains the value of

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20:26

Building a Documentation Team from Scratch with Paul...

Knowledgebase Ninjas ·

2025/05/27

In this episode of the Knowledge Base Ninjas podcast, we speak with Paul Taylor, Technical Content Manager at Anaplan. Paul shares his non-traditional path from journalism and corporate communications into technical writing. Paul discusses how his varied background influenced his strategic mindset for documentation, highlighting that good content begins with the user. He advises on creating a technical writing team from scratch, the need to balance junior and senior talent, and why integrating with

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15:38

Information Architecture Is the Future of Tech...

Knowledgebase Ninjas ·

2025/05/20

In this episode of the Knowledge Base Ninjas podcast, we speak with Rina Groobman Cassouto, CEO of ContentMaster.Rina shares insights from her 30-year journey in technical writing. Starting with a background in English Literature, Rina transitioned into tech writing through a single course and went on to lead documentation teams and train writers globally. She emphasizes that technical writing today is more than just editing. It's about structuring information effectively. Technical writers who

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15:16

Mastering Developer Documentation: A Conversation...

Knowledgebase Ninjas ·

2025/05/13

In this episode of the Knowledge Base Ninjas podcast, we speak with Gayathri Krishnaswamy, Senior Content Developer at OutSystems. Gayathri shares her journey from software development to technical writing, finding her passion through roles in business analysis and open-source contributions with the Good Docs Project. She emphasizes the importance of collaboration between developers and documentarians, especially in API documentation, and highlights her approach to documentation alongside product

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20:04

Balancing Graphics and Text in Technical Docs – James...

Knowledgebase Ninjas ·

2025/04/30

In this episode of Knowledge Base Ninjas, we have James Birkinshaw, Principal Technical Writer at Oracle. He shares his unique journey into technical writing, starting from drafting and design to discovering his passion for clear communication. Inspired by the book How to Keep Your Volkswagen Alive for the Complete Idiot, James combined his interests in writing, computer science, and design to build a successful career. He highlights the critical role of understanding your audience before writing

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17:10

Tech Writing in the AI Era — A Deep Dive with Josh...

Knowledgebase Ninjas ·

2025/04/16

In this episode of Knowledge Base Ninjas podcast, we explore the evolving role of AI in technical documentation—highlighting both its promise and its limitations with Josh Bean, Principal technical writer from Amazon. Josh explains why, though AI tools offer significant efficiency gains, especially for repetitive tasks like rephrasing, summarizing, or structuring content, they fall short when it comes to understanding product complexity, user context, and organizational nuance. The technical writer

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21:41

Structured Technical Writing Process: Insights from...

Knowledgebase Ninjas ·

2025/04/02

In this episode of the Knowledge Base Ninjas podcast, we have Luke Baylor, Technical Writing Manager at Google. Being a seasoned technical writer with over 25 years of experience, he shares his journey into technical writing and insights on managing technical writing projects. Initially drawn to writing through his passion for video games, Luke explains how he transitioned into technical writing and management roles, refining his ability to balance technical depth with clear, user-friendly

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9:14

Art of Simplification : Bridging the Gap Between...

Knowledgebase Ninjas ·

2025/03/19

In this episode of Knowledge Base Ninjas, we have Matthew Olapade, a freelance technical writer, explore the critical role of user-friendly documentation in bridging the gap between products and people.Matthew shares his unique journey—from handling recurring customer queries at his company to realizing that clear, well-structured documentation could drastically reduce confusion and support requests. His passion for making complex information more accessible led him to pursue a career in technical

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16:07

Metrics That Matter: Exploring The Use of AI and...

Knowledgebase Ninjas ·

2025/03/12

In this episode of the Knowledge Base Ninjas podcast, Renee Carignan, Manager of Technical Writers at Pendo, discusses the transformative role of AI in technical writing. She talks about how AI-powered tools are --revolutionizing documentation -- the impact of data analytics in making content more user-centric -- why optimizing for AI-driven search is crucial. Renee shares the best practices she follows to keep documentation relevant and user-friendly. She emphasizes the importance of

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23:42

AI’s Role in Redefining Processes and Workflows

Knowledgebase Ninjas ·

2025/02/12

Chris Clinard, Manager of Emerging Technologies at Samet Corporation, discusses how AI is transforming workflows and processes across industries. In the construction sector, AI is being used to track projects through 3D models, providing real-time visual insights into buildings under construction. He also highlights how AI helps companies extract meaningful insights from vast amounts of data, streamline customer onboarding, and efficiently address external queries. Additionally, Chris emphasizes

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20:45

The Role of Audience Analysis in Creating Effective...

Knowledgebase Ninjas ·

2025/01/01

Federico Marafin, Senior Technical Writer at XTEL, shares his insights on creating impactful documentation that truly delivers value.He emphasizes that the primary goal of any documentation is to meet the needs of its audience—whether it's helping customers onboard smoothly or enabling internal stakeholders to achieve their objectives. Federico highlights the importance of understanding your audience, stepping into their shoes, and anticipating what they need to use the tool seamlessly. He

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19:42

How Technical Documentation Empowers Developers

Knowledgebase Ninjas ·

2024/12/18

In this episode, Amara Graham speaks about how technical documentation empowers developers and ensures seamless onboarding. She also discusses how documentation written by engineers often differs from that of technical writers and how style guides can help bridge this gap. We also explore best practices for crafting developer-friendly documentation that enables success, making this a power-packed episode you won’t want to miss.

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17:12

The Beginner’s Playbook to Technical Writing with...

Knowledgebase Ninjas ·

2024/11/21

Natalia Kloda, Technical Writer at SAP, shares insights on how to start a career in technical writing without prior experience. She discusses the essential skills to develop and offers advice on effectively leveraging knowledge management tools to excel in the field.

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15:23

Topic-based authoring and single sourcing with Pooja...

Knowledgebase Ninjas ·

2024/10/23

In our recent episode on the Knowledgebase Ninjas podcast, Pooja Laxmeshwar, Technical Writer at BAI Communications, provides a comprehensive overview of topic-based authoring and single sourcing. She also discusses how single-source authoring goes beyond just reusing content.

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159 results

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