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PODCAST

The Nordy Pod

Hi, I’m Pete Nordstrom, and I"m the host of The Nordy Pod, a new podcast coming to you from the 6th floor of Nordstrom corporate headquarters in Seattle, Washington. In addition to hosting this podcast, I also happen to be the president of Nordstrom. And along with my brother Erik, CEO, and my cousin Jamie, President of Stores, we"re the fourth-generation stewards of this business started by my great grandfather in 1901. My Nordstrom journey began when I was 12 years old with my first job working

business management

All Episodes

00:53:19

Ep 78. Best of The Nordy Pod in 2024

The Nordy Pod ·

2025/01/13

As has become tradition on The Nordy Pod, for the first episode of the new year we're taking a pause to reflect on some of the most memorable moments from 2024. We've been doing The Nordy Pod for three years now and we've covered a lot of ground, from conversations with business leaders, to Nordstrom employees and customers, to athletes, film & TV stars, and even a handful of rockstars. If you're struggling to find a theme here, well, we hope it feels something like this: Nordstrom is a business of

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00:52:09

Ep 77. SMooCH: Seattle Musicians for Children’s...

The Nordy Pod ·

2024/12/30

Fellow music lovers, you're in for a treat, because for this episode we're diving head first into a full-on rock concert of epic proportions. Join us for the 13th annual SMooCH benefit show at the Showbox in Seattle, where our community, this year alone, has raised over $2.2 million for Uncompensated Care at Seattle Children's Hospital. We've mentioned SMooCH before on The Nordy Pod way back in episode 3 with Megan Jasper, and again in episode 29 with Dr. Jeff Sperring, but we've never actually

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00:42:08

Ep 76. Giorgio Canali, Leader of the Americas for...

The Nordy Pod ·

2024/12/16

You ever wonder what happened to people wearing suits in the office? It seems like not that long ago when looking professional meant, at the very least, a well-ironed dress shirt and a nice pair of slacks—better make sure you're wearing a tie too. Nowadays let's just say attitudes have changed, for better or worse, about what's appropriate to wear in the workplace, and really for all occasions. In this episode we're going to explore some of the effects that this increased casualization has had on

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00:40:04

Ep 75. Jill Norton, President of Vince

The Nordy Pod ·

2024/12/02

Founded in Los Angeles in 2002 by Rea Laccone and Christopher LaPolice, contemporary clothing brand Vince has proven its resilience in an unpredictable retail landscape for over twenty years by creating modern yet timeless pieces that focus on distinctive style and uncompromising quality. Using only the finest fabrics with obsessive attention to design, the label curates head-to-toe outfitting for men and women with an always on-the-go lifestyle. Feeling a natural fit with Vince's bridge-to-designer

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00:34:29

Ep 74. Nordstrom Local: Accessibility and...

The Nordy Pod ·

2024/11/18

Have you ever bought a pair of pants online and shipped it to your home, braving the wild west of porch pirates and unpredictable weather at your doorstep, only to try them on and discover that you've ordered the wrong size? Meet Nordstrom Local, our relatively new and very promising small-format store concept which brings online orders to a convenient location with fast and easy pickup, returns and alterations. Don't leave a box of returns sitting in your car for weeks or wait in long lines at the

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00:40:31

Ep 73. The Best Department Stores in the World: A...

The Nordy Pod ·

2024/11/04

What does it take to create a shopping experience that captivates customers around the globe? To answer that question, we're diving deep into the minds of two extraordinary leaders in the retail industry. The CEO of Le Bon Marché in Paris, Patrice Wagner, and Chairman and CEO of the Selfridges Group in London, André Maeder.Both of these guys began their careers in retail working on the shop floor selling face to face with customers. They express true appreciation for front-line employees and

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00:38:50

Ep 72. Issa Rae, Film & TV Actor, Writer & Producer

The Nordy Pod ·

2024/10/21

Best known for co-creating and starring in the HBO series Insecure, Issa has attracted a significant amount of Hollywood spotlight largely by showcasing her own personal experiences and emotions on screen for all to see. Literally starting from scratch in 2011 as the singular brainchild of a homegrown, Kickstarter-funded YouTube series called Awkward Black Girl, she's come quite a long way to become the sitting President of Barbie Land in the 2023 blockbuster Barbie. She's done amazing work in films

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00:48:55

Ep 71. Behind the Scenes at Paris Fashion Week

The Nordy Pod ·

2024/10/07

If you're not particularly familiar with how the fashion cycle happens throughout the year, there are really two major seasons: one in the fall and one in the spring. And during this time all of the prominent fashion designers and fashion brands dump quite a bit of money into some pretty extravagant runway shows to present highly exclusive audiences with their latest merchandise. And though there are a lot of different week-long fashion events held around the world, what we're focused on are the

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00:39:28

Ep 70. Nordstrom Product Group

The Nordy Pod ·

2024/09/23

In this episode we're talking all about something that you've likely heard us reference on The Nordy Pod, but we've yet to really dig too deep into, and that's the Nordstrom Product Group (NPG). This is a collection of private brands owned by Nordstrom aimed at building a more well-rounded offering for our customers. To help us better understand what that's all about we'll hear from a couple of really talented people that run that whole operation: Nina Barjesteh, President of NPG, and Sarah Waite,

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00:41:22

Ep 69. Veronica Swanson Beard & Veronica Miele Beard,...

The Nordy Pod ·

2024/09/09

This one-of-a-kind sister-in-law duo exploded onto the fashion scene in 2010, quickly attracting industry and celebrity attention with a simple but revolutionary product, the Dickey jacket. Their interchangeable assortment of vests and jackets allow on-the-go women ultimate customization with great style and an amazing fit. Though the Dickey jacket is their signature piece, their brand has expanded well beyond this one category into accessories, handbags, shoes, dresses and more purely out of the

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00:38:09

Ep 68. Andrew Rosen, CoFounder of Theory

The Nordy Pod ·

2024/08/26

Raised in the New York City garment industry, Andrew Rosen learned the tools of the trade from his father, Carl Rosen, the second-generation head of the family-founded business Puritan Fashions Corporation. After his father's untimely death, Andrew became CEO of Puritan at the budding young age of 25. His title changed following the acquisition of Puritan by a well-known, rising star fashion designer and colleague, Calvin Klein. Andrew remained on the executive team and served as president before

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00:29:53

Ep 67. Robert Spector, Author of The Nordstrom Way

The Nordy Pod ·

2024/08/12

It may come as a surprise to some people, but the best-selling author of The Nordstrom Way book series is not actually a Nordstrom family member, or an employee, nor has he ever been contracted by us in any way to write these books. Our guest today, Robert Spector, has forged a relationship with our family and company purely out of his own curiosity and interest in exploring successful business practices. He's built nearly his entire career around The Nordstrom Way books and subsequent speaking

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00:36:07

Ep 66. Lauren Sherman, Fashion Journalist

The Nordy Pod ·

2024/07/29

In this episode I'm chatting with the super talented and extremely accomplished fashion journalist Lauren Sherman. Through her experience writing for publications like Forbes, Fashionista, The Business of Fashion and now Puck, Lauren has cultivated an audience, which I'm a part of, that really appreciates her candor and point of view on the fashion industry. Her interest and taste in fashion itself give Lauren a uniquely personal voice, and her observations and coverage of the business equip her

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00:45:24

Ep 65. Mr. Bruce Nordstrom

The Nordy Pod ·

2024/07/16

In this very special edition of The Nordy Pod we’ll be paying tribute to our former president and a third-generation member of the Nordstrom family, Mr. Bruce Nordstrom.Mr. Bruce passed away earlier this year, and in the time since our family has been flooded with love, support and fond memories from so many people that knew him well. We look back with pride at the massive impact he's made, both in the incredible growth and reputation of our business and in the lives of everyone he's touched.

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00:48:38

Ep 64. The Rack

The Nordy Pod ·

2024/07/01

In this long-overdue episode we’re shining the spotlight on a huge and vitally important part of our business. The ever-expanding #1 growth vehicle for Nordstrom, the Rack. To give us a little context on the origins of the Rack, I called up retired Nordstrom veteran Sue Tabor who was actually present in those early days and who’s largely responsible for laying the foundation for what it’s become. After that we’ll learn more about where the Rack stands today from another super talented Nordstrom

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00:36:54

Ep 63. Top Sellers

The Nordy Pod ·

2024/06/17

In this episode, we’re taking a closer look at the real business of our business, which is selling. There’s obviously a lot more that goes into making our company successful, but at the end of the day, what we do is sell stuff. And to help us better understand how we exercise and strengthen that skill, I’ve brought in our Vice President of Selling Programs at Nordstrom, Jessica Cloutier.You’ll also learn about some of the pillars of successful selling from three of our absolute best sellers:

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00:48:42

Ep 62. Jo Horgan, Founder and Co-CEO of MECCA

The Nordy Pod ·

2024/06/03

Most American shoppers may be unfamiliar with the name, but if you’ve spent any amount of time shopping cosmetics in Australia or New Zealand, there’s a pretty good chance that you’ve walked through the doors of one of MECCA’s 110 locations. Essentially disrupting the paradigm of how retailing was done in the beauty industry in the late '90s, Jo Horgan started from scratch with a revolutionary idea that has continued to be successful to this day. Bypassing big conglomerate cosmetics giants, MECCA

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00:46:42

Ep 61. Customer Care

The Nordy Pod ·

2024/05/20

In this episode, we’re going to be shining a light on one of our teams that is absolutely vital to our success as a business. Listen as I chat with Jim Gallagher, our vice president of Customer Care and Fraud at Nordstrom.After that, you’ll hear my conversation with Brandon Benedict, a talented member of our Executive Escalation team. These two—alongside many others on our Care team—field phone calls, emails and even the occasional fax to help our customers find solutions to whatever issues

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00:40:56

Ep 60. Tory Burch, Fashion Designer

The Nordy Pod ·

2024/05/06

No doubt you’ve heard of—or even shopped—the massively successful fashion brand founded by our guest, Tory Burch. But what is it about this trailblazing fashion designer that’s earned her a spot on Time magazine’s list of the 100 Most Influential People in the World? From humble beginnings to global acclaim, Tory's journey is one of resilience, innovation and unwavering dedication to women in business. Just five years after launching her lifestyle brand, she started the Tory Burch Foundation

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00:42:26

Ep 59. State of the Company

The Nordy Pod ·

2024/04/22

In this episode, we’re headed down to the San Francisco Bay Area to visit a few of our stores for a series of “State of the Company” meetings. Every year, our executive leaders travel across the country to host these town hall–style meetings to connect with our people and share some of our progress from last year and goals for the future.Additionally, each year, groups of Nordstrom stores compete to win the coveted President's Cup. This is an award given to the stores that drove the highest

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99 results

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