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PODCAST

The Nordy Pod

Hi, I’m Pete Nordstrom, and I"m the host of The Nordy Pod, a new podcast coming to you from the 6th floor of Nordstrom corporate headquarters in Seattle, Washington. In addition to hosting this podcast, I also happen to be the president of Nordstrom. And along with my brother Erik, CEO, and my cousin Jamie, President of Stores, we"re the fourth-generation stewards of this business started by my great grandfather in 1901. My Nordstrom journey began when I was 12 years old with my first job working

business management

All Episodes

00:41:43

Ep 98. Customer Experience is Key

The Nordy Pod ·

2025/10/27

It’s important for us here at Nordstrom to keep a laser focus on customer service and what it means for us. But we all live in the real world, and sometimes it’s helpful to open the aperture and look outside of your own business to see what else is going on out there, because there are things to be learned!In this episode Pete shares his own personal experience as a customer at a place called Discount Tire. He was so pleased by the whole encounter that he asked Tom Williams, their Chief

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00:35:35

Ep 97. Nordstrom Goes Private - Part 1: Family First

The Nordy Pod ·

2025/10/06

For over 50 years our company, Nordstrom Inc., had been a publicly traded entity. Owned by shareholders, traded on Wall Street and largely evaluated by its stock price. That all changed on May 20, 2025, when we—the family, with more than a little help from our friends—bought it back.What does that actually mean? How does that all work? What are the potential risks and long-term implications for the future of the business? These are the questions that we're here to answer today in part one of our

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00:48:23

Ep 96. New York Fashion Week with VP Fashion...

The Nordy Pod ·

2025/09/22

We've been to London. We've been to Paris. We've been to Milan. And for this episode, we're rounding out the "Big Four" and taking the podcast to fashion week in New York!To help tell this story we're handing the hosting duties over to a familiar voice—our de facto fashion field correspondent Rickie De Sole, Vice President Fashion Director at Nordstrom. Rickie takes the reins and dives into the history and influence of New York on the fashion industry with special guest Steven Kolb, CEO of the

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00:54:40

Ep 95. The Imperfect Retailer & The Quest to Improve...

The Nordy Pod ·

2025/09/08

What is Nordstrom's number-one goal? If you're a Nordstrom employee you'd better know the answer, because it's pretty much the first thing that we ask at every state-of-the-company meeting. Invariably when we single out our newer crew members we'll get a mixed bag of pretty good answers. But the truth is, there is only one answer—which is to improve customer service. And it's that word "improve" that we're really focusing in on today.Customer service is our single most important characteristic

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00:44:15

Ep 94. Designing the Experience: How Physical Spaces...

The Nordy Pod ·

2025/08/25

When you walk into a Nordstrom store, a lot of things are happening at once. The layout, the colors, the lighting—all working together to create a feeling, and that feeling doesn't happen by accident.In this episode we're exploring the incredible importance of a physical environment for retailing through the lens of interior design and architecture to create spaces that are inviting, exciting and so visually engaging that you can't help but come in and stay awhile. You'll hear from the

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00:48:00

Ep 93. Kenneth Cole: The Intersection of Cause and...

The Nordy Pod ·

2025/08/11

In the world of fashion, there are a handful of names that do more than just design clothes—they shape conversations. Our guest today is someone who's done exactly that. Founder, chairman and creative director of the immensely popular fashion brand that shares his name: Kenneth Cole.Not only is Kenneth a wildly successful fashion designer and entrepreneur—he's also a bold voice for social change, and an influential supporter and advocate for HIV research, mental health awareness and several other

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00:35:13

Ep 92. Finding What Works For You with Catherine...

The Nordy Pod ·

2025/07/28

In a store like ours—with thousands of brands in every category of men's, women's and kids' apparel, with shoes, accessories and everything in between—there are virtually limitless possibilities, which could potentially feel a little overwhelming. That's why one of the key elements for us to be able to achieve our goals and serve our customers best is styling. It's how a jacket from one label, a bag from another and a pair of shoes you never expected to wear can all come together to reflect your

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00:38:37

Ep 91. Chloe Fineman: Imitation is Love

The Nordy Pod ·

2025/07/14

Our guest for this episode is an incredible artist and a master of mimicry. You've seen her face and all the faces she's put on. Settle in for Pete's conversation with film and TV star, and recurring cast member on Saturday Night Live, Chloe Fineman.Chloe has acted in a long list of TV shows and films both comedic and dramatic—films like Babylon, Megalopolis, the hilarious Hulu original Summer of 69 and the upcoming Disney franchise sequel Freakier Friday. But aside from all that, did you know

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00:34:50

Ep 90. Holt Renfrew: Proudly Canadian, Quietly...

The Nordy Pod ·

2025/06/30

Anybody that works in our industry knows that retail is a moving target, and there’s a million different variables that influence success or failure at any given moment. Some of those variables are measurable and tangible enough to use to your advantage; but others are really out of your control.So what do you do when, for example, the whole world shuts down amid a global pandemic? Or when nations collide in an all-out trade war? Or how do you adapt to combat new and formidable contenders that

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00:40:31

Ep 89. Sara and Erin Foster, Cofounders of Favorite...

The Nordy Pod ·

2025/06/16

Early in 2024 more than 2,000 people showed up to our Nordstrom store on 57th Street in New York. Not for a celebrity fragrance launch. Not for a new shoe drop. But for a live taping of a podcast. And it wasn't The Nordy Pod. It was a podcast called The World’s First Podcast, hosted by our guests for this episode, sisters Sara and Erin Foster. But to be honest, their podcast isn't even the main reason we've invited them to be on our show. The Foster sisters have had an incredibly diverse career

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00:39:55

Ep 88. A Step Ahead of the Cultural Curve with New...

The Nordy Pod ·

2025/06/02

Real growth for a brand doesn't just come out of nowhere. Even with a high-quality product that's both functional and inherently desirable, you can still find yourself under the radar and small after decades in the market. So how did a 100-year-old+ sneaker company like New Balance suddenly pierce through the noise and become one of the most relevant and talked-about athletic footwear brands today? In part, through massive pro-athlete endorsements across every major sport; like Major League

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00:44:12

Ep 87. Inside the Met Gala 2025

The Nordy Pod ·

2025/05/19

Every spring, on the first Monday in May, an incredible transformation takes place on Fifth Avenue in New York City. The streets overflow with cars and people. A staircase becomes a red carpet. And a museum becomes a full-on party, filled with a select few of the biggest names in pop culture and the fashion industry. Spectators all around the world stop for this one moment all asking the very same question: “Did you see what they were wearing?”The Met Gala is fashion at full volume. A place

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00:40:06

Ep 86. The Comfort Revolution: Birkenstock’s Rise...

The Nordy Pod ·

2025/05/05

In the retail world, we often throw around the term “disruptor” when we’re talking about a promising new brand that breaks through the busy marketplace and challenges the status quo; or even leads the charge in a broader cultural movement. But in some cases, that story isn’t about something new at all, but something enduring. Something that’s been there all along, waiting for the world to catch up. Birkenstock is one such brand.For the majority of their roughly 250 year lifespan, Birkenstock —

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00:42:50

Ep 85. The Business of Influencing

The Nordy Pod ·

2025/04/21

There's an interesting moment that happens nowadays. You're on your phone, you're scrolling through reels of cat videos and your cousin's baby's first birthday cake smash and then… there it is. A person you've never met, standing in perfect golden-hour light, wearing an outfit that makes you stop and think, "Hey, maybe I could pull that off." Then, before you even realize you're shopping, you've clicked through, checked your size and added it to your cart. It didn't start in a store. You didn't

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00:41:34

UGG: Exploring the Global Phenomenon with CEO of...

The Nordy Pod ·

2025/04/07

Brands come and go. Trends rise and fall. Customer taste changes. There are a million different variables involved in the success of any one brand, and very few actually stand the test of time. But every once in a while, amid the chaos of the fashion and retail marketplace, something sticks. But how does that happen? Is there a formula? What are the essential pillars, the stepping stones that guarantee longevity beyond a brand's initial buzz?In this episode we'll uncover the core principles of

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00:42:37

Ep 83. Building Sustainable Luxury Jewelry with...

The Nordy Pod ·

2025/03/24

A piece of jewelry isn't just an accessory, it's a marker in time, a monument to the most important moments in our lives: an anniversary, a graduation, a birthday, a bachelorette party. So, what does it take to build a brand that people don't just buy from, but that they connect with? The kind of brand that brings people together.Today we'll explore the answer to that question and more with our guest, CEO and co-founder of the British luxury jewelry brand by the same name, Monica Vinader. We'll

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00:51:43

Ep 82. Behind the Scenes at Milan Fashion Week

The Nordy Pod ·

2025/03/10

Join Pete as he rides around the streets of Milan in a van with the Vice President of the Nordstrom fashion office, Rickie De Sole, Executive Vice President, General Merchandise Manager for Apparel and Designer, Sam Lobban, Senior Vice President of Designer and Brand Partnerships, Brian Roberts, and Pete’s cousin and Chief Merchandising Officer, Jamie Nordstrom. Get the ground-level experience of this highly anticipated fashion event, learn about the latest trends, changes in the business and hear

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00:43:17

Ep 81. Nuna at Nordstrom: Revolutionizing the World...

The Nordy Pod ·

2025/02/24

Wait a minute! Nordstrom? The high-end fashion department store that sells apparel and accessories from brands like Gucci, and Prada, and Louis Vuitton? They sell baby gear?! The answer is yes, and on top of making you feel great about the comfort and safety of your newborn baby, we're going to make sure you look good too. Listen in as Pete talks with Brad Bickley, Global President of the luxury baby-gear brand Nuna, that managed to slap a ‘baby on board’ sticker to our store window and become

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00:47:48

Ep 80. The LA Wildfires & Nordstrom's Response,...

The Nordy Pod ·

2025/02/10

The wildfires in Southern California have devastated communities. Nordstrom has been proud to serve the Los Angeles region for decades and we believe we have a responsibility to support our people, our customers and our community as they recover from this tragedy. In this episode, we're going to explore our company's values and the important work our team is doing to help a community in need. Our host, Pete Nordstrom, talks with a few Nordstrom leaders—Michelle Korb, regional manager of Southern

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00:42:42

Ep 79. CEO of Burberry, Joshua Schulman Live at...

The Nordy Pod ·

2025/01/27

In this episode we're going to be giving you a front row seat at Retail’s Big Show, which is an annual conference held in New York City hosted by the National Retail Federation, or NRF. This gathering of around 40,000 retail industry professionals, vendors and leaders is one of the largest events of its kind in the world and creates space for like-minded businessmen and women to network, share ideas and explore new and exciting emerging technologies. At this year's event Pete had the great

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