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PODCAST

Breakthrough SaaS Growth

Jason Whitehead & Jason Noble

Breakthrough SaaS Growth is about how SaaS companies keep customers, grow revenue and prove value in the AI era. Hosted by Jason Noble in the UK and Jason Whitehead in the US, the show explores the commercial problems behind sustainable SaaS growth: retention, expansion, churn, customer value, Customer Success, GTM alignment and AI. Some episodes are the two Jasons breaking down what they’re seeing in the market. Others feature SaaS founders, CEOs, CROs, Customer Success leaders and operators

business management

All Episodes

00:38:58

116: Guest Chad Horenfeldt - How to Be a Strategic...

Breakthrough SaaS Growth ·

2026/03/17

This episode explores how AI is changing Customer Success and why being strategic has become essential for every CSM.Jason Noble and Jason Whitehead are joined by Chad Horenfeldt, one of the most recognised voices in Customer Success, for a practical discussion on what strategic Customer Success really looks like in the AI era. As automation removes more admin, reporting and repetitive work, the role of the CSM is shifting towards business outcomes, executive conversations and measurable

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00:30:27

115: The New Age of SaaS Growth: Scaling Smarter, Not...

Breakthrough SaaS Growth ·

2026/03/10

This episode explores what sustainable SaaS growth really looks like now that the era of growth at all costs is over.Jason Noble and Jason Whitehead unpack the shift from chasing speed at any price to building smarter, healthier, and more profitable growth. They discuss the warning signs of unhealthy scaling, the classic traps SaaS companies fall into and what leaders need to do differently to balance ambition with discipline. Listen in as they talk through the new playbook for healthy

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00:32:09

114: Guest David Karp - Has Customer Success Lost Its...

Breakthrough SaaS Growth ·

2026/02/10

This episode dives into the core of customer success and whether it has strayed from its original purpose of driving customer impact and value.Jason Noble and Jason Whitehead are joined by David Karp, a seasoned leader in post-sales operations, for an insightful discussion about the shifts needed to refocus on strategic partnerships, accountability, and measurable success. Explore how empathy, clarity, and shared responsibility can enhance both customer relationships and internal alignment

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00:26:52

113 From Hype to Reality: Where AI Truly Helps (and...

Breakthrough SaaS Growth ·

2025/12/09

In this episode of Breakthrough SaaS Growth with the Jasons, Jason Whitehead and Jason Noble dig into what happens when every SaaS company has AI — and it stops being a differentiator. They unpack the big misconception that AI will “replace” customer success, and instead frame it as an amplifier: something that removes friction, surfaces insights faster, and gives humans more headspace to build trust and drive real outcomes.The Jasons explore where AI can add genuine strategic value across

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00:32:55

112: From Silos to Synergy: Aligning SaaS Teams for...

Breakthrough SaaS Growth ·

2025/12/02

In this episode of Breakthrough SaaS Growth with The Jasons, Jason Whitehead and Jason Noble dig into how organizational silos quietly kill momentum, erode customer trust, and drag down key metrics like adoption, NRR, and renewals.They unpack where the most common silos form between sales, CS, product, engineering, and marketing, and explore how shared data, better forums for collaboration, and smarter incentives can turn fragmented teams into a single growth engine. The Jasons also discuss

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00:36:47

111: Guest: Annette Franz - Broken Promises: How Poor...

Breakthrough SaaS Growth ·

2025/11/25

On Breakthrough SaaS Growth with The Jasons, we unpack how a broken recruiting journey can undermine trust—and growth—before Day 1. Annette Franz connects culture, EX, and CX, showing how misaligned expectations and hiring “promises” ripple into churn, brand damage, and stalled expansion. You’ll hear practical ways CS leaders can partner with Talent to design candidate experiences that reinforce your brand promise, close the promise–delivery gap, and set the stage for loyal customers and

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00:28:31

Beyond Training: Turning Customer Adoption into Your...

Breakthrough SaaS Growth ·

2025/11/18

In this episode, Jason Noble interviews co-host Jason Whitehead about the career-defining moment when his boss at Texas Instruments told him: “If we can’t get people to use the system and prove value, we don’t need it - or you.”They unpack why customer adoption - not training - is the real growth engine in B2B SaaS, how most vendors are still getting it wrong, and what a true adoption program looks like across the customer lifecycle. You’ll hear practical ways to bring adoption into your

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00:32:45

Humanity at Scale: Leading with Empathy in the Age of AI

Breakthrough SaaS Growth ·

2025/11/04

n this episode of Breakthrough SaaS Growth with The Jasons, hosts Jason Noble (London) and Jason Whitehead (U.S.) sit down with Bruce Temkin, founder of Humanity at Scale and one of the most respected voices in customer experience, leadership, and organizational psychology.Together, they explore how SaaS companies can scale growth without sacrificing human connection — and why empathy, trust, and purpose are fast becoming the competitive differentiators in an AI-driven world. Bruce shares

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00:28:56

AI Is Only As Smart As Your Data: Trust, Quality, and...

Breakthrough SaaS Growth ·

2025/10/28

In our first full episode under the new brand, Breakthrough SaaS Growth with The Jasons, hosts Jason Noble (London) and Jason Whitehead (U.S.) tackle the topic everyone’s wrestling with: AI that impresses in demos but struggles in the real world. We dig into why so many pilots stall, how data quality and trust make or break outcomes, and what leaders should do before unleashing “digital employees” on customers. What we cover: Why AI ROI depends on clean, consistent data (and how to stop

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00:06:46

Meet Breakthrough SaaS Growth: Your New Go-To Podcast...

Breakthrough SaaS Growth ·

2025/10/24

We’re back — and bigger than ever. What started as The Jasons Take On has evolved into Breakthrough SaaS Growth with The Jasons, a podcast dedicated to helping SaaS leaders drive growth across the entire business — not just within Customer Success.In this short, special episode, co-hosts Jason Noble and Jason Whitehead pull back the curtain on the rebrand — why it happened, what it means for you, and what exciting new topics and guests are on the horizon. You’ll hear how our focus has

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00:32:26

Guest: Dan Griffith - Chasing Efficiency Without...

Breakthrough SaaS Growth ·

2025/10/07

Join Jason Noble and Jason Whitehead when they sit down with Dan Griffith to tackle 2025 efficiency pressure: why cutting Customer Success kills growth. Dan Griffith urges shifting spend from SDR/BDR to AI-enhanced AEs and CS, doubling down on analytics, proactive renewals, and a clear happy path. Dan Griffith is the founder of Greater Gain Group and co-founder of Grow DGTAL, helping founder-led B2B software and tech service companies build capital-efficient, predictable revenue engines. He

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00:30:55

AI in Customer Success: Challenges, Misconceptions,...

Breakthrough SaaS Growth ·

2025/09/16

In this episode of 'The Jason's Take On,' co-hosts Jason Whitehead and Jason Noble discuss the evolving role of AI in customer success. They explore common misconceptions about AI reliability, the importance of human intuition, and the need for proper training in AI adoption. The conversation highlights how AI can complement human expertise, the challenges of ensuring data quality, and the critical role of analytical skills in leveraging AI effectively. Tune in for insights on navigating

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00:41:08

Guest: Alex Raymond - Account Management vs. Customer...

Breakthrough SaaS Growth ·

2025/09/09

In this episode, we host Alex Raymond, founder of Amplify and the Account Management Secrets podcast, to explore the evolving dynamics between account management and customer success.With lines blurring between the two roles, Alex shares insights on their convergence, challenges in aligning with revenue goals, and strategies for navigating organizational design. Join us for a thought-provoking discussion on the future of these critical functions in driving customer retention and business

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00:30:13

Customer Success in Crisis: Redefining Identity,...

Breakthrough SaaS Growth ·

2025/06/26

Is Customer Success facing an identity crisis? In this bold, thought-provoking episode of The Jasons Take On, co-hosts Jason Noble and Jason Whitehead dive deep into the core challenges facing CS today. From misalignment across internal teams to confusion among customers, the Jasons explore how the term "Customer Success" has become diluted, misunderstood, and often misused.They tackle hard questions: Who really owns the customer? Should CS be responsible for revenue? Is it time to rebrand

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00:31:19

The End of CS as We Know It

Breakthrough SaaS Growth ·

2025/06/18

Is Customer Success as we know it broken—or simply overdue for bold reinvention? In this no-holds-barred episode, Jason Noble and Jason Whitehead confront the growing wave of skepticism around CS in B2B SaaS. From mass layoffs to AI reshaping engagement models, we explore whether traditional CS roles and processes are still relevant. The Jasons dive deep into why many CS teams have become reactive, why internal metrics like NPS aren't cutting it, and what it really means to deliver measurable

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00:29:51

Leveraging AI for Growth and Customer Success in B2B...

Breakthrough SaaS Growth ·

2025/02/18

Join hosts Jason Noble and Jason Whitehead on this engaging podcast episode as they explore the transformative role of AI in technology and customer success. They discuss practical ways AI can enhance B2B SaaS growth by improving efficiency, reducing churn, and enhancing customer engagement. Discover insights on integrating AI into business strategies, the challenges of adoption, and staying competitive in the evolving tech landscape.

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00:32:53

Customer Centricity in 2025: Leading Strategies for...

Breakthrough SaaS Growth ·

2024/12/17

In this episode of Jason's Take On podcast, hosts Jason Whitehead and Jason Noble explore the evolving concept of customer centricity in 2025. We discuss how advancing technologies, shifting customer expectations, and economic pressures are reshaping business strategies. The conversation highlights the importance of delivering value at all stages of the customer journey and moving beyond lip service to practical actions.

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00:31:49

Handling Customer Exits: Essential Strategies for...

Breakthrough SaaS Growth ·

2024/12/10

In this episode, Jason Noble and Jason Whitehead discuss the often overlooked topic of managing customer exits in SaaS businesses. They delve into the significance of handling departures effectively and its impact on company reputation and future engagements. The podcast highlights how companies can develop structured approaches to customer exits, ensuring positive experiences and learning opportunities for all parties involved. With emphasis on long-term growth and customer retention, we

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00:33:20

Guest: Jay Nathan - Exploring the Future of Customer...

Breakthrough SaaS Growth ·

2024/12/03

Join hosts Jason Noble and Jason Whitehead as they discuss the evolving landscape of customer success with industry leader Jay Nathan. This episode explores whether customer success is an outdated term and how businesses can adapt to changing market dynamics. With insights into AI's role and strategic alignment, listeners gain a comprehensive view of the future challenges and opportunities in customer success. Jay Nathan shares his expertise in B2B SaaS and offers ideas on how companies can

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00:28:43

Guest: Summie Yeung - How Coaching Builds Resilience

Breakthrough SaaS Growth ·

2024/10/01

Welcome back to another episode of The Jasons Take On, where we explore key topics shaping the world of Customer Success, growth, and leadership. Today, we’re tackling an incredibly timely topic: How coaching helps build resilience in the workplace. In today’s fast-paced, ever-evolving environment, resilience is a crucial factor in both personal and professional success. Whether you’re navigating customer churn, market volatility, or internal challenges, having the resilience to adapt and

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136 results

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