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PODCAST

The Heavy Duty Parts Report

In each episode, Jamie Irvine and his guests have conversations that empower heavy-duty people. They discuss tips, tools, and technology that help heavy-duty parts manufacturers and distributors sell the right parts to fleets, repair shops, and truck operators.

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All Episodes

54:12

How to Get the Right People in Your Parts Department

The Heavy Duty Parts Report ·

2024/10/07

Send us a textEpisode 339: At the Heavy Duty Consulting Corporation, we have partnered with TRAITS to help you with your people and organization. Having the right people is so important when predicting the success of your heavy-duty business. TRAITS is a psychometric assessment tool that can help you evaluate your team based on their personality fit for their job.In this episode, Mike Moreau, President of TRAITS, explains that each job has a personality and that when the best person from a

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40:57

The 3 Things Every Parts Manager Needs to Learn

The Heavy Duty Parts Report ·

2024/09/30

Send us a textEpisode 338: We’ve been working hard at the Heavy Duty Consulting Corporation to create the only business development system of its kind that is exclusively dedicated to the heavy-duty parts industry. We are proud to announce that we have developed a training program specifically for Parts Managers.In line with that new course offering, in this episode we are going to talk to Dan Larlee, Parts Director at Falcon Equipment, about:What it takes to be a successful parts manager.What some

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29:32

Change Your Life by Becoming an Owner Operator in the...

The Heavy Duty Parts Report ·

2024/09/23

Send us a textEpisode 337: Having the right people in your business is very important for success. The ‘right people’ must have a combination of experience and expertise, but more importantly, must have a great attitude and the personality traits needed to be successful in their role.Speaking of a great attitude, our interview with successful trucker and YouTuber with the handle Trucking with Tay, gave us a glimpse into what optimism and hard work can accomplish. Tay has not only achieved financial

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39:08

A Simple Approach to Turbochargers with Big Fuel Savings

The Heavy Duty Parts Report ·

2024/09/16

Send us a textEpisode 336: Financial headwinds are slowing the trucking industry down. Parts companies must improve their value proposition, and one of the quickest ways to accomplish this is to bring innovative products to the attention of customers and help them lower their total cost of operation. From the fleet’s perspective, finding ways to reduce costs and make their fleet more efficient is always a good strategy. Our guest is Dan McClave, President of Switchblade Turbos. He talks about their

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38:25

Correct Parts Identification Critical for Success in...

The Heavy Duty Parts Report ·

2024/09/09

Send us a textEpisode 335: Technology is revolutionizing the heavy-duty parts industry, but how can it keep pace with the challenges of accurate parts identification? Join us as Joe Steward from Betts Truck Parts shares his experience of using modern tools, training, and exceptional customer service to bridge the knowledge gap left by retiring experts.The stakes are high when it comes to parts identification errors, and the consequences can be severe for repair shops and fleets. In our That’s Not

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28:50

Low Voltage Batteries Essential for the Future of...

The Heavy Duty Parts Report ·

2024/09/02

Send us a textEpisode 334: Technology is not only changing on commercial vehicles, but it is changing parts manufacturing and distribution as well. In our interview we will be airing a rerun of one of our most popular interviews in the last year from when our host visited the Clarios booth at AAPEX 2023 and talked about low voltage battery technology.In this episode, we also talk about how changing technology requires changes in our business to keep up. In our That’s Not Heavy Duty segment, we see

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22:16

Brake Safety Week 2024

The Heavy Duty Parts Report ·

2024/08/26

Send us a Text Message.Episode 333: What if a simple brake inspection could save lives on the road? In this episode we talk about the life-or-death importance of Brake Safety Week, running from August 25th to August 31st, 2024. This safety week is organized by the Commercial Vehicle Safety Alliance (CVSA).We emphasize the crucial role of brake upkeep, especially given that brake violations are the top reason for taking commercial vehicles off the road during safety inspections. Brake Safety Week

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22:44

From Racing Go-Karts to Machining Parts for Peterbilt...

The Heavy Duty Parts Report ·

2024/08/19

Send us a Text Message.Episode 332: What happens when a passion for racing go-karts evolves into a career in the machining industry? Our featured guest Alan Speyrer, owner of AES Machine, transformed a love for problem-solving and machining into a successful business. Discover how a simple conversation about Peterbilt hood hinges led to him engineering superior machine parts.We also discuss how important it is to really listen to your customers and then care enough to help them come up with

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35:54

Good For the Economy AND the Environment?

The Heavy Duty Parts Report ·

2024/08/12

Send us a Text Message.Episode 331: When you run a heavy-duty parts and service business you are often faced with decisions where you have to weigh two competing things and make tough decisions. The trucking industry faces this on a national level. With so many new environmental regulations coming in, can the heavy-duty industry really come up with new technologies and products that are good for the economy AND the environment?The refrigerant industry is facing this right now. Our featured guest,

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36:54

Take Advantage of Training by Horton

The Heavy Duty Parts Report ·

2024/08/05

Send us a Text Message.Episode 330: In this episode we talk training – why it is so necessary, ways to make it accessible to employees and customers, and why some companies refuse to train their people. Our host, Jamie Irvine, starts by discussing 3 myths that some believe about training – namely that it is too expensive, not worth the time, or that it is inaccessible to their company.Our featured guest is Thomas Kleich, Director of Sales for Fleets at Horton. He discusses the need that he saw for

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33:54

Why Truckers Should Start Planning for Winter in July

The Heavy Duty Parts Report ·

2024/07/29

Send us a Text Message.Episode 329: Being reactive costs the trucking industry millions of dollars every year. Once something breaks down, it is costing you so much more money than if you planned for it in advance. Most people understand this for fleets and owner-operators, but we see this all the time as we consult with heavy-duty parts manufacturers, distributors, and service companies as well. Ignoring parts of your business that are not working well or are looking like they will soon break down,

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25:02

Volatile Market Conditions Continue to Affect Heavy-Duty

The Heavy Duty Parts Report ·

2024/07/22

Send us a Text Message.Episode 328: In these volatile times it is more important than ever to pay attention to the important things in your business rather than only focusing on the urgent day to day tasks. Being proactive and having a solid plan can be the difference between your business struggling or even failing during hard times or emerging from those hard times and being stronger than ever. Our featured guest is Charles Bowles, Director of Commercial Truck OEM & Strategic Initiatives at

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34:53

Technician Retention and Safety in the Heavy-Duty...

The Heavy Duty Parts Report ·

2024/07/15

Send us a Text Message.Episode 327: Retaining skilled technicians in the heavy-duty repair industry is a challenge that many businesses face. High turnover rates can be costly and disruptive, impacting the overall efficiency and productivity of repair shops. Our host, Jamie Irvine, starts out this episode with a list of 7 things that owners and managers can do to improve their retention rates.Our featured guest in this episode is Brett Delp, National Account Manager for Fleets at Stertil Koni. Brett

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40:43

True or False: Remanufacturing is in Decline

The Heavy Duty Parts Report ·

2024/07/08

Send us a Text Message.Episode 326: We start this episode discussing the essential phases of remanufacturing—including disassembly, thorough cleaning, failure analysis, reassembly, and testing—and reveal how you can apply these steps to identify and resolve issues in your heavy-duty parts business.Our featured guest is Joe Kripli, President of APRA, the Automotive Parts Remanufacturers Association. He explains that reman has always been part of the history of heavy-duty and there will be even more

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28:26

Preparing for Brake Safety Week 2024

The Heavy Duty Parts Report ·

2024/07/01

Send us a Text Message.Episode 325: Brake Safety Week is coming up at the end of August. Last year, over 500 commercial vehicles were removed from North American roads after just one day of surprise inspections for having brake components that were unsafe. To help us prepare ahead for this year we talked to brake expert Don Orrell, Founder and CEO of TorqStop Brakes.Don tells us what to watch for when it comes to contamination or cracks on our brakes, and also discusses his firm belief that new is

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46:22

Filter Out Contaminants with Fleetguard

The Heavy Duty Parts Report ·

2024/06/24

Send us a Text Message.Episode 324: In this episode, we talk about contaminants that need to be filtered out – out of your business and out of your commercial vehicle air and fuel system. In our That’s Not Heavy Duty segment, Jamie tells a story of an irate and unreasonable customer and talks about a solution he found for customers that are impossible to please.Our featured guest is Jay Stephenson, North American Training Leader at Fleetguard. We discuss how high-quality filtration products are

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35:10

The Difference Between Preventative and Predictive...

The Heavy Duty Parts Report ·

2024/06/17

Send us a Text Message.Episode 323: In this episode we discuss the need to change with the times in order to avoid being left behind. Things are certainly changing fast with technology in the trucking and parts industry and there are certain things that just don’t work anymore. There are also ways of doing things that are better than before and that can save time and money.For example, with new and exciting AI solutions, fleets are now able to shift from being reactive about their maintenance, to

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35:34

Parts Cost Trends at the VMRS System Level

The Heavy Duty Parts Report ·

2024/06/10

Send us a Text Message.Episode 322: Tracking parts cost trends is vital in the heavy-duty parts industry. The last 6 months of 2023 and the first quarter of 2024 were flat or even down for many heavy-duty parts companies as the freight recession affected the industry. Encouragingly, there seems to be an uptick in activity over April and May which gives us hope of better months ahead.Our featured guests are Dick Hyatt, CEO and President, and Nick Pittinger, Director of Data Services, at Decisiv. They

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26:54

Challenge the Status Quo and Grow Your Business with...

The Heavy Duty Parts Report ·

2024/06/03

Send us a Text Message.Episode 321: In this week’s episode we start by talking about 3 common ideas in heavy-duty parts that need to be challenged. First, how total cost of operation should be considered over purchase price. Second, how salespeople are not usually able to both capture new business and nurture existing business; these take separate skill sets and different personality traits. Third, how experience in automotive does not always prepare you for working in heavy-duty.Our guest interview

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33:03

How to Create a Connection with Your Customers

The Heavy Duty Parts Report ·

2024/05/27

Send us a Text Message.Episode 320: When you sell heavy-duty parts, you often sell a lot of the same lines as your competitors. How do you make your company stand out? One way is by finding ways to invite your customers into your business and making them partners of your success.This week we spoke with Curt Westphal from HDA Truck Pride and Jason Rose from Midwest Wheel, and we are going to hear a great example of a program at HDA Truck Pride that members use to make their customers partners in

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